This Malta-based online casino began life in 2018 and has since concentrated on perfecting some of the most important elements to any iGaming site. These are overall site usability, the number of top-quality games in the portfolio, and offering decent live casino options. Well, 21.com provides all of these things in spades, in addition to a wealth of great payment methods, huge welcome bonuses and ongoing promotions, and a fine level of customer support. So, things certainly do look promising on paper. So, let’s dive into the details to judge it properly…
The headline here is that the 21.com bonus for new players consists of four different parts that add up to a combined €1,000 in bonus cash alone. Add to this the fact that you will also receive 1,000 21.com free spins into the bargain and you can easily see why players are flocking there in great numbers. And as if it couldn’t get any better, there are 100 spins available to all those who merely fill out the registration form. So, here’s how each part of the deals works out:
Registration: Get 100 free spins for the slot Vampires vs Wolves (no bonus code required)
First deposit: Get 100% up to €100 plus 900 free spins using bonus code BON1
Second deposit: Get 25% up to €500 using bonus code BON2
Third deposit: Get 50% up to €300 using bonus code BON3
Fourth deposit: Get 100% up to €100 using bonus code BON4
So, as you can see, the sign-up bonus alone is incredibly attractive and is well worth taking up if you’re already considering playing at the online casino and want to try it out personally. Then, if you want to carry on at the site, be sure to enter the 21.com bonus code each time, as given above – you do this on the deposit page. As for which of the bonuses represents the best value, we would argue that the first (especially with all those free spins!) and fourth deposit bonuses are the ones to maximize simply because of the higher percentage. Though we must admit that it’s a tricky one because the other, lesser percentage offers can potentially give you even more playing funds overall. But let’s check the small print before we get too excited about the deals…
Bonus Terms and Wagering Requirements
The real kicker here is the fact that all bonus funds and any winnings obtained from your free spins must be wagered an eye-watering 50 times before you can withdraw. This is much, much higher than the more industry-standard of 35 times wagering. Plus, rather than the usual 30 days to complete these requirements, you are only given 21 days for bonuses and 24 hours for any winnings from free spins. On the plus side, the list of titles that do not contribute towards the wagering requirements is very small, so most of the releases you play will contribute 100%. Also, it’s worth noting that the minimum deposit for each part is €25, which is higher than usual.
Promotions and Bonuses
Once you’ve used up the welcome bonus package, you can look at the other 21.com promotions offered onsite and via your inbox. In fact, the site recommends checking the ‘receive marketing communications’ box in your account settings so that you can receive “casino goodies on a daily basis!” Additionally, there are plenty of offers, promotions, and competitions waiting to be explored on the main Promotions page. For example, we found an enticing Quickspin Casino Festival taking place, with a prize pool amounting to a whopping €100,000! Even better than that was the €1 Million prize pool offered when playing the game of the month.
Other delights we found while reviewing this site included Weekend Free Spins, where you can claim 21 extra spins on both Saturday and Sunday so long as you had made a qualifying deposit during the previous week, and the Pragmatic Play Drop & Wins we mentioned earlier. Finally, the site claims to offer additional bonuses and free spin packages to loyal players, regardless of whether you are winning or losing. This is why it is important to check your email on a daily basis to see what might pop up. All in all, then, this site has lots of promotions! The only thing missing, in our opinion, is a dedicated program for VIPs – please add this soon, guys!
We’re not quite sure how many different releases are available here, but we sure know that it’s one hell of a lot and, in total, they probably number in their thousands. All this has been made possible by getting the very best games studios to provide some of the best titles ever made. Seriously, there’s NetEnt, Microgaming, Play’n GO, Quickspin, Elk Studios, Red Tiger Gaming, and many more besides. So, you can be sure that it’s not just quantity, but quality too. So, let’s take the major sections one by one to discover what you could be playing very soon indeed!
Slots and Table Games
By far the biggest section is dedicated to modern video slots and classic fruit machines. You can find these within several subcategories such as Featured, New, Slots, and, of course, All Games. The other three subsections will be covered below. At the time of writing, we found that the top seven 21.com games in the Featured section were as follows: John Hunter and the Book of Tut, Gonzo’s Quest, Bonanza, Piggy Riches, Starburst, Wolf Gold, and Great Rhino. This means there’s an intriguing mix of old and new available here and we were enamored with the little descriptions given below each game tile. For example, the slot game Eastern Emeralds has the tagline ‘Discover the jewels’, while Cash Volt has ‘Electrifying Wins’. You get the idea!
Finding the exact video or classic slot you want is a different story, however. Admittedly, if you know of it by name, you can use the search bar at the top of the screen, but if not, you’re rather stuck. Sure, you can filter by Provider, A-Z, and Z-A, but this doesn’t really help narrow down the almost overwhelming amount of choices here. So, the only solution is to spend a lot of time scrolling down through the tiles, hoping that something interesting takes your fancy. Also, there’s no way to tell how many reels are in play, what bonus features are available, nor the minimum/maximum bet limits, for example. So, we feel it would be better to increase the number of filtering options or else provide an ‘i’ or ‘?’ icon to give a brief overview of the game.
Luckily, there aren’t as many Table Games or Video Poker titles to contend with, but there are still tens of titles based on roulette, blackjack, baccarat, casino poker, and many more besides.
21.com Casino Jackpot Slots
Disappointingly, there is no separate section or area for local, network, and progressive jackpot slots. Doubly depressing was the fact that, even though Microgaming is onboard, there is not a whiff of its famous jackpot slots to be found, so you can forget trying to grab a multimillion win on the likes of Mega Moolah, Major Millions, or King Cashalot, for example. Even NetEnt’s Divine Fortune is missing. So, after a little bit of hunting, it seems that 21.com does not offer any of the standard huge jackpot games, aside from the Pragmatic Play Drop & Wins releases. Therefore, if you’re keen on trying for that life-changing amount of money, you’ll be better off looking elsewhere. Because of this, we have to mark down the overall score of this casino.
Live Casino Games
The Live Casino subsection, thankfully, picks up where the Slots and Table Games areas left off. By that, we mean that the live dealer releases are plentiful, varied, and from some of the best studios around. These include the mighty Evolution Gaming and Pragmatic Play Live. Both companies produce some of the finest, most immersive, live dealer games, with numerous HD cameras capturing all the action and atmosphere in exquisite detail, while the well-trained, professional croupiers will interact with you over the live chat function built into the games. Nice!
Having two different providers also gives you the chance to switch things up whenever you want, or else to find a different table more suited to your budget. So, whether you’re a casual player or a high roller, you can find multiple versions of roulette, blackjack, baccarat, sic bo, and casino poker, for example, with general tables coexisting alongside those for VIPs. Plus, there are a few tables that take place in languages other than English, too, if that’s your preference.
Lastly, we wanted to highlight Evolution Gaming’s involvement here, because that means you can side-step the traditional titles in favor of releases inspired by TV shows and board games, such as Monopoly, Deal or No Deal, Football Studio Pro, Dream Catcher, and many others!
We already praised the general layout and intuitiveness of the site in our introduction. And, to this end, we found that we were up and running very quickly. For example, everything you need on a regular basis is presented at the top of the page. Therefore, you get direct links for Home, Games, and Promotions, followed by the search bar we mentioned earlier for seeking out specific games or providers. Over on the right-hand side of this top menu are your buttons for things like Register, Sign In, Sign Out, Deposit, etc, depending on your login status, of course.
Help from the customer support team is never far away either – simply click on the speech bubble icon next to the word ‘Chat’ in the bottom right-hand corner of the screen to bring up the live chat window. Here, you can choose from any one of the eight available languages. Also, you can choose to put the entire site in one of those languages by scrolling right down whatever page you’re on and using the language selector in the bottom left corner. Your choices are English (either British, Canadian, or New Zealand versions exist for changing the currency), Finnish, French, German, Japanese, or Norwegian. And, of course, this is really great to see.
Also in the footer area of the site are links to those pages that you might need every once in a while but not on a daily basis. There are five main sections here, comprising Quick Links, Security, About Us, Helpful Links, and Support. So, if you want to access the FAQs, Contact Us page, or find out about Responsible Gaming support, for example, this is the place to be.
There is no 21.com mobile casino app, as such, as the site is fully responsive and will automatically adjust itself to fit any type of screen – even one as small as an old iPhone SE. Plus, having everything available in a portable device like a smartphone or tablet (running either iOS or Android) is super convenient when you want to relax on the couch or else play a few rounds of your favorite game while on the bus to work. The vast majority of titles have been created in the mobile-friendly HTML5 format, so we didn’t find any examples of missing releases when playing on mobile. And, of course, you can do all the same things such as depositing, changing your account settings, and withdrawing your winnings via a tactile, touchscreen device. Win-win!
As we mentioned, the link to the FAQ page resides in the footer part of the site. The questions and answers are split into a few different topics, with around five to seven FAQs in each one, so this should be your go-to resource whenever you get stuck on a particular feature or you want to find out more about the age verification process, for example. We also found the FAQs to be well written and informative, containing just the right amount of details without going overboard – so be sure to head there when you’re fairly new to the site – you might find some top tips too!
These are the main categories in the 21.com FAQ:
- Getting Started
- Verify My Account
- Bonus & Free Spins
- KYC (Know Your Customer)
- SOF (Source of Funds)
There are two main ways of getting in touch with an agent working for the brand. These are to either use the Live Chat functionality as described in the Usability section or to go to the Contact Us page to fill in an online form that will be emailed across to the team. We found the agents were super responsive whenever we tested out these methods, with Live Chat being the obvious choice if you need an answer right away. It helps that this is available 24 hours a day!
All of the major casino payment methods are accepted by 21.com, so you shouldn’t find too much trouble making a deposit or receiving any winnings. Cryptocurrencies are not accepted, but debit/credit cards, a few different eWallets, and bank wire transfers are all very possible. There are no fees charged by the casino either. Just note that the withdrawal limit is capped at €5,000 per day – which we’ve got to admit is a pretty healthy figure to receive on a daily basis if you happen to land a big win! When it comes to payments processing on the withdrawal side of things, that can take up to 48 hours, so remember to factor that in when expecting your cash.
Verifying Your 21.com Casino Account
This site ensures the safety of itself and players by insisting that you prove that you are of legal age to gamble, that your home address given during registration is correct, and you might even be asked to supply information about your source of funds if you are depositing large amounts. This is all standard practice within the industry nowadays, so don’t take it personally. Usually, you will simply need to click on a verification link sent to your email after registering a new account, then supply a scan or photo of your ID (such as a passport, driver’s license, or government-approved ID card), as well as a bank statement or recent utility bill. Easy!
As this online casino is based in the southern European country of Malta, the owners have opted for the natural choice when it comes to licensing: the Malta Gaming Authority (MGA). This is one of the most respected, stringent, and worldwide licenses a site can get, so we are super pleased to see the MGA logo at 21.com. Plus, with full SSL encryption used across all the pages, you can expect your personal and financial data to be under lock and key at all times.
We really loved playing at this site. It does so many things so well that it almost seems as if it was created by a design team of immense talent. Getting around is a doddle, the games load up super fast, and everything works just as expected on either mobile or desktop. The only major downsides were the massive list of restricted countries and the equally huge, harsh wagering requirements attached to bonuses. If both of these were reduced, the site would be scoring top marks. Still, we recommend trying this one out for yourself, especially with those sign-up spins!