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21.com

21.com

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Overview

Our rating
Game Selection
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Bonuses
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Usability
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Help & Support
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Payment Methods
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Security & Licensing
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This Malta-based online casino began life in 2018 and has since concentrated on perfecting some of the most important elements to any iGaming site. These are overall site usability, the number of top-quality games in the portfolio, and offering decent live casino options. Well, 21.com provides all of these things in spades, in addition to a wealth of great payment methods, huge welcome bonuses and ongoing promotions, and a fine level of customer support. So, things certainly do look promising on paper. So, let’s dive into the details to judge it properly…

Pros & Cons
Easy to use interface
Impressive live casino section
Great selection of games
Trusted casino license
Different languages available
Geographical restrictions
High wagering requirements

Bonuses

There are many 21.com bonuses, free spins, and other promotions available based on players' country of residence. New players at 21.com casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.

21.com Casino Welcome Bonus

Game Selection

We’re not quite sure how many different releases are available here, but we sure know that it’s one hell of a lot and, in total, they probably number in their thousands. All this has been made possible by getting the very best games studios to provide some of the best titles ever made. Seriously, there’s NetEnt, Microgaming, Play’n GO, Quickspin, Elk Studios, Red Tiger Gaming, and many more besides. So, you can be sure that it’s not just quantity, but quality too. So, let’s take the major sections one by one to discover what you could be playing very soon indeed!

Slots and Table Games

By far the biggest section is dedicated to modern video slots and classic fruit machines. You can find these within several subcategories such as Featured, New, Slots, and, of course, All Games. The other three subsections will be covered below. At the time of writing, we found that the top seven 21.com games in the Featured section were as follows: John Hunter and the Book of Tut, Gonzo’s Quest, Bonanza, Piggy Riches, Starburst, Wolf Gold, and Great Rhino. This means there’s an intriguing mix of old and new available here and we were enamored with the little descriptions given below each game tile. For example, the slot game Eastern Emeralds has the tagline ‘Discover the jewels’, while Cash Volt has ‘Electrifying Wins’. You get the idea!

Finding the exact video or classic slot you want is a different story, however. Admittedly, if you know of it by name, you can use the search bar at the top of the screen, but if not, you’re rather stuck. Sure, you can filter by Provider, A-Z, and Z-A, but this doesn’t really help narrow down the almost overwhelming amount of choices here. So, the only solution is to spend a lot of time scrolling down through the tiles, hoping that something interesting takes your fancy. Also, there’s no way to tell how many reels are in play, what bonus features are available, nor the minimum/maximum bet limits, for example. So, we feel it would be better to increase the number of filtering options or else provide an ‘i’ or ‘?’ icon to give a brief overview of the game.

Luckily, there aren’t as many Table Games or Video Poker titles to contend with, but there are still tens of titles based on roulette, blackjack, baccarat, casino poker, and many more besides.

21.com Casino Jackpot Slots

Disappointingly, there is no separate section or area for local, network, and progressive jackpot slots. Doubly depressing was the fact that, even though Microgaming is onboard, there is not a whiff of its famous jackpot slots to be found, so you can forget trying to grab a multimillion win on the likes of Mega Moolah, Major Millions, or King Cashalot, for example. Even NetEnt’s Divine Fortune is missing. So, after a little bit of hunting, it seems that 21.com does not offer any of the standard huge jackpot games, aside from the Pragmatic Play Drop & Wins releases. Therefore, if you’re keen on trying for that life-changing amount of money, you’ll be better off looking elsewhere. Because of this, we have to mark down the overall score of this casino.

Live Casino Games

The Live Casino subsection, thankfully, picks up where the Slots and Table Games areas left off. By that, we mean that the live dealer releases are plentiful, varied, and from some of the best studios around. These include the mighty Evolution Gaming and Pragmatic Play Live. Both companies produce some of the finest, most immersive, live dealer games, with numerous HD cameras capturing all the action and atmosphere in exquisite detail, while the well-trained, professional croupiers will interact with you over the live chat function built into the games. Nice!

Having two different providers also gives you the chance to switch things up whenever you want, or else to find a different table more suited to your budget. So, whether you’re a casual player or a high roller, you can find multiple versions of roulette, blackjack, baccarat, sic bo, and casino poker, for example, with general tables coexisting alongside those for VIPs. Plus, there are a few tables that take place in languages other than English, too, if that’s your preference.

Lastly, we wanted to highlight Evolution Gaming’s involvement here, because that means you can side-step the traditional titles in favor of releases inspired by TV shows and board games, such as Monopoly, Deal or No Deal, Football Studio Pro, Dream Catcher, and many others!

21.com Casino Games

Game selection at 21.com

Usability

We already praised the general layout and intuitiveness of the site in our introduction. And, to this end, we found that we were up and running very quickly. For example, everything you need on a regular basis is presented at the top of the page. Therefore, you get direct links for Home, Games, and Promotions, followed by the search bar we mentioned earlier for seeking out specific games or providers. Over on the right-hand side of this top menu are your buttons for things like Register, Sign In, Sign Out, Deposit, etc, depending on your login status, of course.

Help from the customer support team is never far away either – simply click on the speech bubble icon next to the word ‘Chat’ in the bottom right-hand corner of the screen to bring up the live chat window. Here, you can choose from any one of the eight available languages. Also, you can choose to put the entire site in one of those languages by scrolling right down whatever page you’re on and using the language selector in the bottom left corner. Your choices are English (either British, Canadian, or New Zealand versions exist for changing the currency), Finnish, French, German, Japanese, or Norwegian. And, of course, this is really great to see.

Also in the footer area of the site are links to those pages that you might need every once in a while but not on a daily basis. There are five main sections here, comprising Quick Links, Security, About Us, Helpful Links, and Support. So, if you want to access the FAQs, Contact Us page, or find out about Responsible Gaming support, for example, this is the place to be.

Mobile Casino

There is no 21.com mobile casino app, as such, as the site is fully responsive and will automatically adjust itself to fit any type of screen – even one as small as an old iPhone SE. Plus, having everything available in a portable device like a smartphone or tablet (running either iOS or Android) is super convenient when you want to relax on the couch or else play a few rounds of your favorite game while on the bus to work. The vast majority of titles have been created in the mobile-friendly HTML5 format, so we didn’t find any examples of missing releases when playing on mobile. And, of course, you can do all the same things such as depositing, changing your account settings, and withdrawing your winnings via a tactile, touchscreen device. Win-win!

21.com Casino Mobile

Screenshots
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21.com screenshot

21.com Help & Support

As we mentioned, the link to the FAQ page resides in the footer part of the site. The questions and answers are split into a few different topics, with around five to seven FAQs in each one, so this should be your go-to resource whenever you get stuck on a particular feature or you want to find out more about the age verification process, for example. We also found the FAQs to be well written and informative, containing just the right amount of details without going overboard – so be sure to head there when you’re fairly new to the site – you might find some top tips too!

These are the main categories in the 21.com FAQ:

  • Getting Started
  • Verify My Account
  • Bonus & Free Spins
  • Banking
  • KYC (Know Your Customer)
  • SOF (Source of Funds)

There are two main ways of getting in touch with an agent working for the brand. These are to either use the Live Chat functionality as described in the Usability section or to go to the Contact Us page to fill in an online form that will be emailed across to the team. We found the agents were super responsive whenever we tested out these methods, with Live Chat being the obvious choice if you need an answer right away. It helps that this is available 24 hours a day!

21.com Help and Support FAQ

Payment Methods

All of the major casino payment methods are accepted by 21.com, so you shouldn’t find too much trouble making a deposit or receiving any winnings. Cryptocurrencies are not accepted, but debit/credit cards, a few different eWallets, and bank wire transfers are all very possible. There are no fees charged by the casino either. Just note that the withdrawal limit is capped at €5,000 per day – which we’ve got to admit is a pretty healthy figure to receive on a daily basis if you happen to land a big win! When it comes to payments processing on the withdrawal side of things, that can take up to 48 hours, so remember to factor that in when expecting your cash.

Verifying Your 21.com Casino Account

This site ensures the safety of itself and players by insisting that you prove that you are of legal age to gamble, that your home address given during registration is correct, and you might even be asked to supply information about your source of funds if you are depositing large amounts. This is all standard practice within the industry nowadays, so don’t take it personally. Usually, you will simply need to click on a verification link sent to your email after registering a new account, then supply a scan or photo of your ID (such as a passport, driver’s license, or government-approved ID card), as well as a bank statement or recent utility bill. Easy!

21.com Deposits Withdrawals

Security

As this online casino is based in the southern European country of Malta, the owners have opted for the natural choice when it comes to licensing: the Malta Gaming Authority (MGA). This is one of the most respected, stringent, and worldwide licenses a site can get, so we are super pleased to see the MGA logo at 21.com. Plus, with full SSL encryption used across all the pages, you can expect your personal and financial data to be under lock and key at all times.

Conclusion

We really loved playing at this site. It does so many things so well that it almost seems as if it was created by a design team of immense talent. Getting around is a doddle, the games load up super fast, and everything works just as expected on either mobile or desktop. The only major downsides were the massive list of restricted countries and the equally huge, harsh wagering requirements attached to bonuses. If both of these were reduced, the site would be scoring top marks. Still, we recommend trying this one out for yourself, especially with those sign-up spins!

What to expect
Huge games selection
Excellent live casino
Multilingual website
Intuitive site design
Top game providers
Nerijus Grenda
Nerijus GrendaUpdated: 29 Sep 2022
Nerijus is one of our top writers here at GoodLuckMate, and he knows exactly what casino players want to read about. He got started in the iGaming industry as a player, more specif...
Eve Luneborg
This article has been Quality Assured by Eve Luneborg
Casino details
English · Finnish · Norwegian · Japanese +3
Andorra · Armenia · Austria · Azerbaijan+75
Game categories
Table Games
Card Games
Slots
Casino Poker
Game Show
Roulette
Live Casino
Baccarat
Blackjack

1 player reviews

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Casino - FAQs

Q: 

Can I play live casino games at 21.com?

A: Yes, there is a live casino at 21.com. You’ll be able to play all the popular table games, such as blackjack and roulette, with a live dealer. Go to the casino lobby to see all the available tables. The game providers you’ll find live table games from at 21.com include the likes of Evolution Gaming and Pragmatic Play Live.
Q: 

What games are popular at 21.com?

A: Slots are almost always the most popular online casino games, and this is also the case at 21.com. However, live table games are also growing in popularity, and this especially goes for the so-called game-show games.
Q: 

What are the wagering requirements at 21.com?

A: Before you’re able to cash out the winnings from your 21.com bonus you’ll need to complete a wagering requirement of 50x. Once this has been done your bonus money will be converted into real cash that you can withdraw.
Q: 

Does 21.com have a gambling license?

A: Yes, 21.com does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.
Q: 

How do I sign up with 21.com?

A: Most players will simply have to enter their name, date of birth, gender, residential address, email address, and phone number to sign up at 21.com. However, players from some countries may also have to add additional information and an age verification might be required. You might also be required to add a deposit limit before you can fully register. Once you have registered you might have to verify your phone number or email address before you can log in.
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