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AceLucky Casino

AceLucky Casino

7.5Our score

Great Range of Games Available

Not accepting players from: Virginia - United States

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Virginia - United States
Enjoy gambling in moderation – only play with money you can afford to lose

AceLucky Casino Details

Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Processing time:
Bad (48+ hrs)
Pros
  • Available on desktop & mobile
  • Great selection of games
  • Trusted casino license
  • Various payment options
  • Great bonuses and promotions
Cons
  • Limited customer support hours
  • Phone support not available
  • High wagering requirements

With more than 400 of the best casino games under its belt, of which around three-quarters of them are compatible with mobile devices, there’s a lot to like about Ace Lucky Casino. Since being launched in 2016, the team behind the brand has brought in many new titles in the slots, jackpots, live dealer, table games, and video poker categories, as well as ensuring that there are plenty of promotions running throughout the year and an easily understandable loyalty points scheme that enables you to enter the VIP Room. We’ll be covering all this and more during this GoodLuckMate review, so let’s see what this casino has up its sleeve to entice new players…

AceLucky Casino review

What to expect at AceLucky Casino:
  • Lots of casino game variety
  • Range of payment options
  • Respectable casino licenses
  • Well structured VIP program
  • Mobile-friendly site design
Table of Contents

Game Selection

Slots, Live Casino & Scratchcards

As we said above, there are more than 400 games and counting on Ace Lucky Casino. The vast majority of these (at around 300 at the time of writing) are video slots, retro fruit machines, and progressive jackpot releases. Nevertheless, as you’ll discover below, there’s more than enough table games, live dealer action, and related card games to keep you entertained for hours on end. Here, we’ll breakdown each category to show you what providers you can expect, how you can filter the games in various ways, and our top recommendations for the best titles to try.

Slots and Fruit Machines

Only Playtech seems to be missing from the list of the most well-known casino games suppliers, and Yggdrasil is missing from the best of the up-and-coming providers, too. However, all the best games from the likes of NetEnt, Microgaming, and many others that fall into the boutique studio category are just screaming out to be played right away. So, whether you want to play some of the biggest Hollywood- and TV-tie-ins ever created, such as Microgaming’s Terminator 2 or Game of Thrones, for example, or if you want to play something a little more experimental from a small studio, such as Quickspin’s Big Bad Wolf, then Ace Lucky Casino has you covered.

Other great games suppliers that are signed up include 1x2 Gaming, Big Time Gaming, Elk Studios, Leander, NextGen, NYX, Rabcat, and Thunderkick. This means you can go offroad from time to time, diverging from some of the more popular games from the bigger studios, and end up playing things you’d never considered before. Also, sifting through the releases is a breeze because of the awesome filtering options (by provider, popularity, RTP, volatility, release date, etc etc). On top of this, you can really hone in on your perfect slot game by applying filters for things like game type, reels, paylines, themes, mobile compatibility, bonus rounds, and the inclusion of scatter symbols. We discovered many titles using these excellent search features!

For fans of retro fruit machines, the selection is nowhere near as promising as the more modern video slots on offer. So, while it is possible to find a few here and there, there aren’t all that many of them compared to rival brands. If you’re mainly here for some nostalgic fun from a simpler time, you may want to search out another brand that offers more fruit machine titles.

Ace Lucky Casino Jackpot Slots

After praising the search functions above, we have to track back slightly here. That’s because clicking on the Jackpots tab only brings up four games: Chilli Gold 2, Stellar Jackpots with Dolphin Gold, 5 Reel Drive, and Cash Splash. However, going into the Slots selection and narrowing the search to Progressive yields five completely different jackpot releases: Top Cat, Twin Spin Deluxe, Finn and the Swirly Spin, Fat Cat, and Wild Seas. So, not the best selection, though we’re sure others are hidden throughout the site but are a hassle to find. Poor show!

Table Games, Video Poker, and Scratchcards

There are slightly more than 20 table games available to play (not counting live dealer versions, of course, which we’ll cover below). These cover all of the main variations and classic versions of things like roulette, blackjack, baccarat, hi-lo, and around five different kinds of video poker. Strangely, clicking on the Card Games category does not bring up video poker as expected, but instead shows one type of Keno and six scratchcards based on popular slots: Foxin’ Wins, Doctor Love, Irish Eyes 2, Emporer’s Garden, The Codfather, and Big Foot. Underwhelming!

Live Casino Games

There are around 20 live dealer titles from some of the very best in the live casino space, including market leaders Evolution Gaming and NetEnt Live. So, while the choice, again, is exactly earthshattering, what you do get is quality in abundance. Roulette is available in European and American styles, of course, with the Auto, Multiplayer, Club, Golden Ball, and Dolphin (yes, you read that right) variations there to provide with extra entertainment. Blackjack is similarly well catered for, with numerous versions to try. However, there were only two kinds of baccarat available – the standard live version and a multiplayer variant to spice things up. So, while the quality is high, we would still live Ace Lucky Casino to add more live games and fast!

acelucky casino game selection

AceLucky Casino welcome offer

The ALC welcome bonus comes all at once and is triggered by your first deposit of €10 or more. You can claim up to €200 as part of the deal, but note that the maximum that you can win with bonus funds is capped at three times the bonus amount – making the maximum win from a fully maxed out deal a mere €600, i.e. three times €200. There are no free spins given out at this stage either, which is a little bit disappointing compared to other welcome bonuses out there. Here’s the full welcome bonus offer from Ace Lucky Casino:

1st deposit:
100% bonus up to €200

So, while it’s not the greatest deal we’ve ever seen, it’s still not a bad way to double your playing funds from the get-go. Plus, there are no bonus codes required to claim the deal – simply make your first deposit to get going. Just be aware that there are some harsh wagering requirements in play for this bonus, as well as a list of complicated terms and conditions. Speaking of which…

Bonus Terms and Wagering Requirements

The most significant term has to be the fact that the entire bonus claimed on your first deposit must be wagered 50 times! This is far above the far more common 35 times that has become an industry standard. This means that if you claim the full amount of €200 in bonuses, then you must play through €10,000 (50 multiplied by €200). This is an awful lot of money, of course, but you can always be winning while fulfilling the wagering requirements, so it’s purely down to luck. Also, while the majority of slots contribute to this 100%, table games and progressive jackpots only contribute 10%, while video poker drops down to 5%. For more information on exactly which games can be played, check out the full terms and conditions as posted on the ALC site.

Virginia - United States AceLucky Casino bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim
Bonus Money
100% up to €200
50x
-
Bonus Money
Cashback up to 15%
No
-
Other Bonus
Wednesday Bonus Boost
50x
-
Type Bonus Money
Amount 100% up to €200
Wagering Requirement 50x
Type Bonus Money
Amount Cashback up to 15%
Wagering Requirement No
Type Other Bonus
Amount Wednesday Bonus Boost
Wagering Requirement 50x

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and Bonuses

In addition to the welcome bonus and regular seasonal campaigns throughout the year, there is a fair amount of other promotions that can spice up certain days of each week. There’s a Midweek Madness promotion on Tuesdays and Thursdays, for example, where an email will be sent out to you with a ‘special bonus offer’. Other similarly mysterious deals include Double Delicious, Wednesday Boost Bonus, Thursday Recharge, Sunday Funday, and Cashback Weekends. As with the other deal mentioned above, you will be sent these offers via email, so be sure to have the ‘receive communications’ option ticked in your account preferences.

acelucky casino bonuses

Usability

The layout of Ace Lucky Casino is perfectly functional and not too difficult to navigate. The main options of Promotions, Support, Join Now, and Log In are always up top. You can also change the language in the top-right corner from English to either Finnish or German, too. As you scroll down the page, the promotional banners at the top disappear and leave the main game options available at all times (until you start playing one of them or go to another page, of course).

However, two sites exist at the time of writing. One under aceluckycasino.com and another under play.aceluckycasino.com. So, you can filter by New, Featured, Slots, Casino, Live, Jackpots, V-Sport, All, and Favorites on one site, while the options are limited to Slots, Roulette, Live Casino, Table Games, Card Games, Blackjack, Video Poker, and Jackpots on the other site. However, as we said before, some of these filters are not very well implemented. So, we’ve got to dock Ace Lucky Casino a few points here, because the site could really do with some improvement in terms of its overall look, feel, and page structure. Hopefully, it will be fixed soon, and we’ve got to admit that one of the two sites did feel much more together design-wise.

Mobile Casino

One of the two sites (the older one, we presume) claimed that dedicated apps were available on Apple’s App Store and Google’s Play Store. However, these links are removed from what we imagine is the new site and the FAQs don’t mention apps at all. Instead, it says that the site and its games can be accessed from any smartphone or tablet. And, we have to agree, the website worked perfectly well on an iPhone SE, an old iPad, and an ancient Samsung running Android. And we were pleased to see that the majority of our favorite slots were available on mobile. So, to get started, simply point your mobile browser (Safari, Chrome, or Firefox all work well) at the ALC site and you can do all of the same stuff you can do from a desktop computer or laptop.

AceLucky Casino Help and Support

While the FAQ page is detailed, wide-ranging, and informative, it is a nightmare to read easily (on either site). Something about the endless reams of text on a dull background made hunting for answers that little bit more difficult than it should have been. Luckily, there are a few anchor links right at the top of the page making it easier to search by topic or FAQ category.

These are the main categories in the Ace Lucky Casino FAQ:

  • Registration
  • Verification
  • Accounts
  • Deposits
  • Withdrawals
  • Limits
  • Technical
  • General Questions
  • Online Slots
  • Online Blackjack
  • Online Roulette

So, while this covers the vast majority of possible questions and has some helpful game-focused guides at the bottom, you might be able to tell that it’s not the greatest read of all time. And if you’d rather get to the solution directly, you have two options: live chat and email. Live chat is accessed from the Support button at the top of the site, or by clicking on the Contact Us link in the footer. Just note that the online chat hours are limited to between 09:00 (CET) and 01:00 (CET) seven days a week. Your only other option is to send an email to [email protected]. It takes less than 24 hours to receive a reply, and the agents are courteous throughout, but the outsourcing of this service to whatever company is behind Instant Games Support troubled us.

acelucky casino support

Deposits and Withdrawals

Deposits can be made via a wide range of different payment options, and the following currencies are accepted: euros, US dollars, Canadian dollars, and British pounds. What’s more, all of the deposit options are instant, so you can start playing with your new funds right away. Here’s the full list of deposit methods available at Ace Lucky Casino: Visa, Mastercard, Maestro, Fast Bank Transfer, Neteller, Skrill, ecoPayz, Paysafecard, Trustly, PayPal, Interac, Zimpler, Sofort, Giropay, QIWI, WebMoney, PayviaPhone, and Euteller. So, plenty of choices there!

On the withdrawal side of things, the list is almost the same, with the inclusion of standard Bank Wire Transfers added in and the exclusion of a few of the eWallets – check which ones on the site before deciding to play there. Also, it’s worth noting that there is a mandatory payment pending period (on the casino’s side) of three working days followed by one working day for further processing. This is before the money is processed by the provider of your payment method, so you could be waiting for up to 10 business days before you see your money. Also, all withdrawals are subject to a charge of €2.50 per transaction, so look out for that.

Verifying Your Ace Lucky Casino Account

At some point after signing up, registering a new account, and making that first deposit, the casino will ask you to verify your account. The timing of this is largely down to the country from which you’re playing and what payment method you have chosen to use. However, our advice is simply to comply with any requests for things like copies of recent bank statements, for example, as soon as possible, so that your site access and withdrawals aren’t restricted. The same thing goes for any know your customer (KYC) checks carried out by the casino – this is required by law in many countries and requires a government-approved ID (like a passport or driver’s license) and a proof of address such as a utility bill from within the last three months.

Security and Licensing

We have absolutely no worries about Ace Lucky Casino running a tight ship that is fully compliant with all of the EU data laws, as well as using secure encryption technology to protect payment information from falling into the wrong hands. That’s because ALC is based in the iGaming hub of Malta, has the respectable Malta Gaming Authority (MGA) license, and has doubled down on this by also picking up the notoriously strict United Kingdom Gambling Commission (UKGC) seal of approval. With both of these bodies strictly regulating how casino finances are maintained, how services can be advertised fairly, and ensuring that all games are random in nature, you can rest assured about playing with your hard-earned money here.

AceLucky casino security

Conclusion of AceLucky Casino review

Ace Lucky Casino is a bit of a mixed bag but shows great promise for becoming a very solid brand in the future. The things we didn’t like, such as the old school design (including two different live sites running at the same time), the hefty wagering requirements of 50 times, and the rather bland walls of text on occasion, were balanced out by a fine selection of top casino games, highly reputable licenses, and a huge choice in terms of depositing, withdrawing, and playing. So, while we want to see improvements, we won’t be hesitating to recommend this one!

AceLucky casino verdict

Pros
  • Available on desktop & mobile
  • Great selection of games
  • Trusted casino license
  • Various payment options
  • Great bonuses and promotions
Cons
  • Limited customer support hours
  • Phone support not available
  • High wagering requirements
Screenshots

Casino - FAQs

  • No, there is no sportsbook available at AceLucky Casino. If you’d like to bet on sports you should rather have a look at our other recommended casinos that offer betting as well as casino games.

  • Yes, AceLucky Casino has an FAQ page, and there you’ll find answers to all the questions players frequently have at AceLucky Casino. If you can’t find answers to your questions on that page, simply contact their support department.

  • The verification process at AceLucky Casino will differ a bit depending on the gambling regulations in your country of residence. Most players will, however, have to send in or upload documents verifying their name, date of birth and residential address. Documents you can use for this include a valid ID and a utility bill. You’ll receive detailed instructions from the casino regarding the exact process once verification of your account is needed.

Derek From
Reviewed on November 13, 2020
The Pros I Noticed Navigating Acelucky casino is easy enough as I can filter and search for the games I'm looking for. There's a live chat option though they're not available all the time. When I checked the hours, you can only talk to them between 09:00 (CET) to 01:00 (CET).The welcome bonus helps extend my game session. I enjoyed the variety of games as there are video slots, table and live casino games, as well as some progressive jackpots.
The ConsThe wagering requirements are impossible to beat, actually needing me to wager bonus winnings 50 times before I can withdraw it. I made a withdrawal of €60 which was subjected to a processing fee of €2.50. Allegedly, all of my future withdrawals will be processed the same way. I don't like that at all, to be honest.

Jacob From
Reviewed on October 29, 2020
On the plus side, I enjoyed playing Starburst on my iPhone X, but I can't say much for the desktop experience. I also appreciate the variety of games, since baccarat (I won £92 on a bet) is a nice answer to a stressful day when you need to mix things up. Lastly, I had an easy time navigating the website, though it's quite the looker I'm used to.
The casino has a welcome bonus, which gave me an extra £50 back when I deposited £50. But where things started going south was the wagering requirements as I'm told I've got to wager my first deposit bonus winnings 50 times before it can be withdrawn. I speak for myself when I say this, but I don't think I'll be withdrawing the bonus wins anytime soon. With this type of demanding requirements, I don't think I'll be heading to the bonus page anytime soon.

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