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Captain Cooks

Captain Cooks Casino

6.5Our score

Tempting Welcome Offer

Not accepting players from: Virginia - United States

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Captain Cooks Casino Details

Game category:
Slots, Jackpots
Game provider:
Deposit methods:
Languages:
English, German
Restricted countries and regions
iGaming Company:
Apollo Entertainment Ltd.
Live chat:
Yes
Withdrawal methods:
Skrill View more  PayPal, PaysafeCard
Withdrawal Times:
Withdrawal timeframe e-wallets: 2 hours
Withdrawal timeframe credit/debit cards: 3-5 days
Withdrawal timeframe bank transfers: 5 days
Withdrawal timeframe cheques: 10-21 days

Pros

  • Supports the best progressive jackpot titles
  • Amazing live casino by Evolution Gaming
  • Variety of payment methods included
  • Great selection of Microgaming titles
  • Holds the eCOGRA certificate

Cons

  • High wagering requirement
  • Unprofessional customer support

Captain Cooks Casino is an online gaming site that has been around since 1999. Directly on their homepage, you will encounter an interesting promise - they promise you 100 chances to become an instant millionaire for only €5 deposit. Besides this amazing promise, they also offer over 550 games, as well as an instant desktop platform and downloadable gaming interface. But, is this site the real deal, or a relic of a time long behind us?

Captain Cooks Casino review

What to expect at Captain Cooks:

  • 100 chances to become a millionaire
  • Great variety of banking methods
  • Live casino table and classic casino games
  • Progressive Jackpot games
  • Only €5 minimum deposit

Table of Contents

Game Selection

Captain Cooks Casino is a website primarily focused on Microgaming slots and table games, while the live casino tables are streamed thanks to the Evolution Gaming technologies. All games are organized in a horizontal menu that is accessible only after you register for a playing account. There are over 500 games available, which is a solid number to start with, but if you want to experience some highly unusual games, you won’t find them in this establishment. In addition to slots, table games and live casino, players can easily play a limited number of video poker titles, as well as scratch cards. 

Slots and table games

Slots games make up the majority of games provided by Captain Cooks Casino. They are organized in two main categories: five reel and three reel slots, but there are also special sections dedicated to new releases and the games you played recently. In this establishment, we encountered many Microgaming classics such as 9 Pots Of Gold and Jungle Jim El Dorado. There are some recent additions to the Microgaming portfolio, most notably a slot called Immortal Creatures that is a spin-off of their popular Immortal Romance slot. Unfortunately, there is no free demo that allows you to test the games before playing for real money. 

If you are a fan of classic table games, you might be a bit underwhelmed by what Captain Cooks Casino has to offer, as there aren’t as many variants as one would hope for. There are only 22 titles we can categorize as table and card games, plus seven kinds of video poker. And while there are several kinds of roulette and blackjack available, there is only one variant of baccarat and not much else. We would appreciate it if this establishment added more popular table games, as they are a must-have on any respectable gaming website. 

Jackpots at Captain Cooks Casino

Progressive jackpot slots are not only colorful slots with intriguing storylines but incredible games that help you boost your winnings through the roof if you play them right. Captain Cooks Casino features only six titles, but we have to admit, they are some of the most popular games in the industry. Here are all progressive jackpots available: 

  • Mega Moolah Atlantean Treasures
  • Cash Splash
  • Treasure Quest
  • Mega Moolah
  • Mega Vault Millionaire
  • Treasure Nile 5 reel

All these games are well-known classics, but this site lacks some new and exciting titles that will deliver more fun gaming opportunities. Big jackpots are, of course, nice and dandy, but unless there is some variety involved, punters get bored quite easily. And considering that many of their competitors offer not only these jackpots but many others as well, players who focus on progressive jackpot slots will probably seek their gaming opportunities elsewhere. However, this might be a good place to start if you have never played in progressive slots before. 

Live Casino games

Live casino games are incredibly realistic, highly entertaining and very glamorous as they allow you to experience gaming like never before. All games available in the live casino section are powered by Evolution Gaming, a high-end software company that streams games directly from luxurious studios. All games are brought to you by live dealers who have great experience and use professional equipment, just like they would if they worked at a venue in Macau or Las Vegas. 

The design of the website doesn't do justice to the live casino section. At the first glance, it seems there are only 12 titles available, but upon further research, we noticed that what seemed like a game, was actually a lobby entrance that takes you to the full Evolution Gaming portfolio. Once you are in there, you can play 13 variants of roulette, 45 types of blackjack, 24 variants of baccarat and sic bo, seven types of casino poker and nine gaming shows. The games we enjoyed the most were the highly competitive American Roulette and Free Bet Blackjack that has a special feature which allows you to place a bet completely for free! If you want something more colorful and fun, try Crazy Time. 

Captain Cooks Casino Games

Captain Cooks welcome offer

Captain Cooks Casino’s welcome bonus package is marketed in an interesting way. As soon as you enter the website, they will promise you 100 chances to become a millionaire. Sounds amazing, right? Well, keep in mind that 100 chances to join the “big boys’ club” are, in fact, 100 free spins on a special progressive jackpot slot called Mega Vault Millionaire. Keep in mind that the spins will be added as a €25 bonus you can use to place a hundred €0.25 bets on a selected slot. So, this is actually a mix between a deposit bonus and free spins bonus. 

Besides this bonus, you can also claim a bonus on your 2nd, 3rd, 4th and 5th deposit: 

  • For your 2nd deposit, you get a 100% bonus, up to €100
  • For the 3rd deposit, you get a 50% bonus, up to €150
  • For the 4th deposit, there is a 25% bonus, up to €125 
  • For the 5th deposit, you get a 100% bonus, up to €100

To sum things up, on this website, you can get up to €500 in welcome bonuses plus 100 free spins on progressive jackpot slots which is rather amazing. This offer will mostly speak to beginners and players who prefer slots over any other form of gaming. 

Bonus terms and wagering requirement

When you receive the welcome offer, you won’t find any bonus terms attached to it. They are all available in the General Terms and Conditions, and we suggest you read them to get a better picture of what playing in this establishment looks like. The bonus terms provided are rather confusing: 

  • The bonuses on the first two deposits must be wagered not 30, not 50, but 200 times! This is impossible to reach even for most experienced players. 
  • All other bonuses must be wagered 30 times. 
  • Players are not eligible for the bonus if the primary currency in their country of residence is not supported on the website. 

All exceptions to this rule are available in T&C. 

Virginia - United States Captain Cooks bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Packages

Up to €500
30x (b)
-
Type

Welcome Packages

Amount
Up to €500
Wagering Requirement
30x (b)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and bonuses

On the Captain Cooks Casino website we didn’t encounter any bonus other than the welcome bonus. According to their FAQ, there is also a loyalty program, but it is not heavily advertised on the site which is quite unusual. The loyalty program is actually called Casino Rewards VIP System and it is featured in several establishments. All punters have to do is simply play and progress through six available levels. Each level brings special treats and benefits: extra bonuses, priority support, exclusive games, etc. 

Every 100 points you collect are worth €1 in chips. We didn’t manage to find any information regarding how much you have to wager to get one point. In addition to that, it remains unclear at what point you progress from one level to another. We tried to find the VIP section on our accounts to check if we got any points just for registering with the site, but failed to do so.

Captain Cooks Promotions Bonuses

Usability

The Captain Cooks Casino website will make you feel as if you used a time machine and traveled back to the year 2000. Their website is old-fashioned and provides little to no information about what the site has to offer. Furthermore, players can only preview games if they register with the website which leaves a bitter taste in your mouth, as no customer should serve their data on a platter before learning about the service. 

This establishment is an instant platform that can be accessed from your favorite computer browser, but you can also install their special gaming software if you like. While playing on this site, you can expect to be bombarded with their welcome bonus offer. While we were researching the interface, every second or third click we made would redirect us to the welcome bonus offer, which is as annoying as it sounds. There is no feature to turn this irritating redirection off. 

Mobile Casino

The mobile interface provided by this operator follows the same design, theme and logic as the desktop version. It is accessible directly through the browser, and you don’t have to download any special apps. This makes Captain Cooks Casino the perfect choice for all punters who prefer simple and straightforward access to their favorite games. The mobile platform can be used on both Android and iOS devices, and we suggest you play the games while holding the device horizontally, in landscape mode, to have a better overview of what is going on. 

However, what we dislike about their mobile version are the promotional parts regarding bonuses and big wins this site promises. They simply engulf all other content and make the site look like a scam or an outdated venue. Both desktop and mobile platforms could use an update and a makeover to make them look more sleek and modern.

Captain Cooks Mobile Usability

Captain Cooks Help and Support

Customer support can be reached via email or live chat. Live chat can be accessed by clicking the Contact Us link on the website. Despite the fact the live chat agent answered swiftly, we felt as though we were talking to a customer support bot and not a real person. In the end, they left the chat and left us with no answer. 

These are the main categories in the Captain Cooks Casino FAQ:

  • Getting started
  • Login and registration
  • Banking
  • Loyalty program
  • Casino games
  • Other questions
Captain Cooks Help Support

Deposits and Withdrawals

Players can easily use credit cards, PaySafeCard, Neteller, Skrill and EcoPayz to deposit, and the majority of these methods will be available for the withdrawal as well. The company mentions that “any withdrawals are subject to the charges specified under the banking section”, but we found no such information once we registered. However, we managed to learn that bank transfers are charged anywhere €35 to €70, all depending on the amount one wants to withdraw. 

The minimum withdrawal is €50 unless you want to use bank transfer, in which case it’s €300. The weekly withdrawal amount is capped at €4,000. If you have a bank account in a currency not supported by the website (EUR, USD, CAD), the company will charge you a 2.5% exchange fee. Furthermore, all withdrawals have an obligatory pending status of 48 hours. Considering all this, it seems that this company has somewhat unfavorable withdrawing conditions, and players should definitely rethink their decision to play on this website. The majority of online gaming sites feature 24h withdrawals, with no delays and at no additional cost, except in specific cases that are transparently listed. Furthermore, this site lacks professional support that can help you if you have any questions regarding charges and fees. 

Verifying your Captain Cooks Casino account

All players who want to play on this website are obliged to verify their identity. This is usually done after the first deposit, but before making the first withdrawal. In most cases, it will be enough just to send pictures or scans of the documents, but the company may request documents certified by a registered notary. The list of documents necessary includes, but is not limited to: 

  • Copy of the credit card used, showing your name
  • Copy of an ID document with a picture - ID card, passport, license
  • Documents proving your residence, no older than 90 days

While this entire process might seem obsolete, it is necessary to protect both you and the company from any fraudulent activities. For instance, if someone stole your credit card, the company will simply find out once the thief tries to withdraw money, as they won’t have an ID with the matching information. 

Security and Licensing

Captain Cooks Casino has been around since 1999 and is licensed by a Kahnawake Licensing Commission. The company is also a member of the Interactive Gaming Council, operates under its code of conduct and guarantees fair and honest games. Notably, this company holds an eCOGRA certificate which proves:

  • Games are fair
  • The operator functions honestly and behaves responsibly
  • Players are protected and monetary deposits are safe

If you are worried about your private information being sold, or simply improperly stored, you can sleep at night knowing their data protocols, money transfers, etc are also audited by independent companies that reassure safe and secure deposits, withdrawals and data transfer. 

Conclusion of Captain Cooks review

What to say about Captain Cooks Casino? Let’s start with the good sides: they offer a solid selection of Microgaming titles and have an unusual welcome bonus package, spread across the first five deposits. In addition to that, they are a regulated and licensed company, with many certificates to prove they support fair gaming. 

On the other hand, when compared to competitors, their website is desperate for an update and redesign. Punters also must count on exchange fees and withdrawing fees. While they seem like a few cents here and there, they tend to accumulate over time, significantly affecting your balance. Keep in mind that if you need some help, information or just a brief explanation, we recommend skipping their live chat customer support altogether, as you will simply end up talking to a bot that will ghost out on you. 

Pros

  • Supports the best progressive jackpot titles
  • Amazing live casino by Evolution Gaming
  • Variety of payment methods included
  • Great selection of Microgaming titles
  • Holds the eCOGRA certificate

Cons

  • High wagering requirement
  • Unprofessional customer support

Screenshots

Casino - FAQs

  • The number of games available at Captain Cooks is increasing all the time, but at the time of writing this Captain Cooks review, we counted more than 550 games. The game category you’ll find the largest selection of games in is the Slots category.

  • Yes, there is a live casino at Captain Cooks. You’ll be able to play all the popular table games, such as blackjack and roulette, with a live dealer. Go to the casino lobby to see all the available tables.

  • Most players will simply have to enter their name, date of birth, gender, residential address, email address, and phone number to sign up at Captain Cooks. However, players from some countries may also have to add additional information and an age verification might be required. You might also be required to add a deposit limit before you can fully register. Once you have registered you might have to verify your phone number or email address before you can log in.

  • Yes, Captain Cooks has an FAQ page, and there you’ll find answers to all the questions players frequently have at Captain Cooks. If you can’t find answers to your questions on that page, simply contact their support department.

Aaron

From
Reviewed on November 15, 2020
The range of progressive jackpots available on this casino is staggering if you ask me. So far, I've been playing Cash Splash and Mega Moolah with my winnings equaling £175 in total. I've since moved on to the live casino games since I prefer the immersion they offer.
As for the customer support, the only one I prefer to use is the live chat option though I don't think it's useful. Why? I always feel like I'm talking to a customer support bot so answers aren't the most informative. You can check out the FAQ section as well, but I wouldn't recommend it to anyone. Moving on to the account verification, it usually pops up whenever I want to make a withdrawal. The minimum withdrawal you can make, by the way, is also high at £50. Couple that with the high wagering requirements which says I have my first two deposit bonuses 200 times, and I can say it has been a mixed experience so far.

Drew

From
Reviewed on November 01, 2020
The first thing about the casino that I love is its compatibility with other devices ranging from smartphones to desktops. Regardless of which platform I played on, the design is top-notch and so free of clutter that navigation is too easy. I love the live casino games like no tomorrow so imagine my delight at finding variants of different games at the casino. In the case of the jackpots, I love Cash Splash especially as I've won £57 so far playing it. As for the video slots, there are so many that I can't pick a favourite till now.
Personally, I think the bonuses are useless since the first two deposit bonuses require me to wager my winnings a staggering 200 times. They do have a live chat option but it often feels like I'm talking to a support bot rather than a support agent. The verification takes too long so ignore the fact that they make it seem like an easy thing.

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