This brand has only started cooking up its version of an online casino since 2020, so it is relatively fresh and not a site many will know by name as of yet. Still, whenever someone comes along to do something fresh, we welcome it with open arms. After all, many of the features we come to expect as essential nowadays had its origins in a bold, young, innovative company. But as well as baking in a new approach to the casino journey, has this site still got all of the basics down? Let’s find out as we explore the Casino Lab games, welcome package, promotions, customer support, and much more besides. Is this an experiment gone too far…?
There are many Casino Lab bonuses, free spins, and other promotions available based on players' country of residence. New players at Casino Lab casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
The games are plentiful at this online casino, the variety is enough to keep even the pickiest of players entertained for hours, and the range of game types is excellent for the majority of online gamblers. All this has been made possible by the sheer number of well-respected studios involved here. From big household names like Microgaming, NetEnt, and Evolution to younger upstarts determined to turn the industry on its head like Yggdrasil, Play’n GO, and Red Tiger Gaming. So, let’s take a closer look at each of the main sections to see what you could be playing…
Slots and Table Games
As you might expect, the overwhelming winner in terms of numbers is the Slots & Jackpots category, although the other options show off the range of game types available: Hot Games, Live Casino, Casino Games, and Game Providers. The latter choice is of course for seeing all a particular studio’s output on one page, with each of the providers getting their own sub-tab just below. But considering the Slot & Jackpots section only for a moment, we were pleased to see six subcategories there too. These are as follows: Video Slots, Jackpots, Classic Slots, Feature Buy Slots, Megaways, and Must Fall Jackpots. See below for more on the big-prize releases.
Choosing the Video Slots subsection, we found the top seven promoted games at the time of writing to be Rich Wilde and the Book of Dead, Rise of Olympus, Fire Joker, Reel King, Super Lion, Sweet Bonanza, and Rainbow Jackpots. So, while some of these should only have appeared in the Classic Slots or Jackpots subcategories, it does show off the variety in terms of themes and game mechanics, as well as those special bonus features!
The Classic slots section itself was better organized and nothing that should have been included in Video Slots appeared. Then, for table games, you’ll need to choose the Casino Games section, although it was irksome to find Live Casino releases included there. So, while we like the additional filtering options, they still need some work for us to consider them perfect. Still, a decent range of roulette, blackjack, baccarat, scratch cards, and video poker titles are available.
Casino Lab Jackpot Slots
As we mentioned above, there are two sections you need to concern yourself with when deciding on a local, network, or progressive jackpot release. When generally searching though for something that piques your interest, your best bet is to go for the more general Jackpots subcategory, of course. At the time of writing, the top hits there were Divine Fortune, Hall of Gods, Mega Moolah, Mega Fortune, Dragon Chase, Robin Hood’s Wild Forest, and Gunslinger Reloaded. So, as you can see, there are lots of different themes, which in turn dictates the types of bonus rounds you’re likely to experience. And best of all, there are displays of the current prize total shown right over the game tile and these are updated every second or two. Great!
Those going after a specific huge payday – i.e., one that will see you never have to work another day in your lifetime – you should go to the Must Fall Jackpots subcategory. Here, the casino has done the hard work of tracking a jackpot total and weighing it up against previous wins for you. In that section, then, you are only shown games that are reaching historic highs for the game in question, so you are more likely to see massive wins occurring there. Of course, there’s no way to tell exactly when a jackpot slot will go thermonuclear, but by sticking to this section of the site, you will have an advantage in terms of which one might fall next. Good stuff!
Live Casino Games
With the esteemed likes of Evolution Gaming, Ezugi, and NetEnt Live supplying the goods here, you can be assured of HD-quality streams, immersive camerawork, and some of the most well trained (and drop-dead gorgeous) croupiers on the planet. And, of course, you can interact with the live dealers at any time through the live chat facilities baked into each title. There are even a few useful subsections here, too, which makes finding your next favorite game that little bit easier to discover. Therefore, when you first arrive at the Live Casino area, you will be viewing All Live Casino, but you can easily change that over to Roulette, Blackjack, or Other Games.
The roulette and blackjack subsections are the big draws here, of course, seeing as they are the most well-known casino games, but the final subcategory contains everything from baccarat (in various forms) to Dragon Tiger, Teen Patti, and numerous versions of casino poker. Then, because of Evolution Gaming’s willingness to reinvent the wheel, you also get a range of live releases that are more akin to TV shows or traditional board games. Therefore, we highly recommend that you give the likes of Monopoly Live, Deal or No Deal, Football Studio Pro, Dream Catcher, and Mega Ball a go. Plus, high rollers have plenty of exclusive VIP tables too!
Being an ultra-modern site, this one has all of the user experience and interface optimization that you could hope for. In fact, it almost seems to have been built with mobile users in mind (see more on this below). We mention mobile here, however, because the main options that you need on a regular basis are neatly tucked away behind a dropdown hamburger menu. There you will find links to the following areas of the site: Promotions, Games, Search, Welcome Offer, Live Casino, Promotions, VIP, Payment Methods, and About Us. This is all under the main menu, but there is a secondary tab called Support, which contains Forgot Password, FAQ, Contact Us, and Rules. So, pretty much all you need if contained within this left-hand menu.
There’s no need for a Casino Lab mobile casino app because all you need to do is point your browser at the site’s URL and you’ll have access to all the same features, functionality, and the vast majority of games that desktop users experience – only some of the very old titles might not be compatible with iOS and Android devices. And as we said above, the whole site seems to have been created with mobile users at the head of the queue – as evidenced by the inclusion of a hamburger menu for the main options. So, you won’t lack for anything by choosing to play on a smartphone or tablet instead of a laptop, for example. The only differences are cosmetic and these design choices make perfect sense and fit better on the smaller screens.
We briefly noted that an FAQ page is available. So, you should head there at the sign of any problems. A popup window shows you various categories, lists of the most popular questions (and answers, of course), and a handy search bar for finding out things via keywords.
These are the main categories in the Casino Lab Casino FAQ:
- Live Casino
- Popular Questions
- Responsible Gaming
- My Account
- Bonuses & Promotions
At the time of writing, no live chat appeared – this was because we visited outside of office hours. However, with so many other brands offering 24-hour customer support nowadays, we’re going to mark down Casino Lab for not providing a similar service. So, if live chat isn’t available, you’re stuck with either emailing (answers within 24 hours) or phoning a Maltese number. Therefore, while we thought we were always treated excellently, this area could be improved.
A variety of different payment methods are available (see the table) for both depositing into your casino account and withdrawing your winnings. However, they are not matched on both sides of the equation, so you may need to think ahead if you would prefer to use the same method for sending money both ways. For example, Visa debit cards can be used both ways, whereas the Mastercard Maestro can only be used for deposits. Also, it’s worth watching out for the varying withdrawal times for each different method. Some eWallets such as Neteller and Skrill are instant (once approved by the Casino Lab payments team), whereas debit/credit cards take up to three working days, while bank wire transfers can often take up to five business days!
Verifying your Casino Lab Account
As soon as you sign up, you will receive an email containing a verification link (check your spam folder if nothing shows up). Clicking on that link will take you straight back to the site as a bonafide new player so that you can start claiming bonuses and playing games. Then, around the time of your first-ever withdrawal, you will need to complete some security checks by uploading copies of your ID (passport, driver’s license, or national ID card, for example) and something showing your full name and address like a bank statement or utility bill. Card users will need to show the physical card too. But, if you follow the instructions, it won’t take long.
Being based on the sunny Meditteranean island of Malta, this online casino has opted for the natural casino license choice from the Malta Gaming Authority (MGA). This pleases us, as the MGA license is considered one of the best available and it enables any regulated casino using it to operate in various territories around the world – still some country restrictions are in place at Casino Lab. Nevertheless, in terms of player security, especially with full SSL encryption used across the site, we are happy to recommend this brand and its excellent safety features.
For such a recently created site, we were surprised to see how mature this brand was already. Not only does the crazy scientist aesthetic work very well, but the user experience is top-notch and the layout of the site is very intuitive. On top of this, there are plenty of casino games, promotions, and payment methods available to cover the needs of a wide variety of players. So, other than the high wagering requirements, the lack of availability in some countries, and some small areas where things could be tweaked, we are being mightily impressed by Casino Lab!