Casino Venetian is an online casino that is owned and operated by LS Media NV. The site was originally launched by the company back in 2015. As its name might suggest, the site has attempted to mix the sophisticated world of Venice with the glamorous culture surrounding casinos with some interesting, if not a little mixed, results. The casino is home to games developed by a selection of lesser-known but very interesting software developers. As well as this, there is a very generous welcome bonus giving new players 10 free spins with no deposit required, followed by a 200% bonus up to €2,000 when they make their first deposit.Does Casino Venetian manage to live up to its grandiose aesthetic and deliver a top-notch online casino experience? Let’s take a more detailed look in this casino review and find out.
Casino Venetian certainly knows how to make a good first impression with its new customers. The site has a generous welcome bonus when players make their first deposit. They can claim up to 200% up to an impressive €2,000. This should be more than enough to provide players with a taste of what is in store for them.
There are also a generous 10 Casino Venetian free spins that are given out as a no deposit bonus when players open their account and use the Casino Venetian bonus code 10freeu. When you visit the site as a first-time player, you are also presented with a daily Casino Venetian bonus for new customers as well. This is a 50% bonus deposit, though, the customer support team would not provide clear answers on the requirements and limits for this.
If your balance drops below zero for these welcome deposits, the casino will also provide you with a cashback offer of 10%.
Bonus terms and wagering requirement
As with all good bonuses, if you want to get your hands on this, then there are a few terms and conditions that must be met beforehand. Firstly, the minimum amount that can be deposited in order to claim the bonus is €25. The wagering requirements for the main bonus are 32x playthrough. This is standard across all bonuses on the site unless otherwise stated by the promotion.
The maximum amount that can be cashed out from the bonus is 10x the initial deposit made by the player. The 10 free spins that the players can claim can only be claimed on the slot game, Iron Sky.
Promotions and bonuses
The welcome bonus at Casino Venetian is very generous but sadly, they do not keep up this trend once you become a returning customer. The Casino Venetian promotions page is basically blank, with the site offering just one ongoing promotion to its players. There is next to no information available about this bonus. It is simply called the Vihjeareena bonus and offers players a 200% deposit bonus. Sadly, the casino does not offer any sort of loyalty scheme or VIP bonus for its customers either.
The Casino Venetian likes to paint itself as a sophisticated outlet, but does its games collection reflect that? The site works with a selection of smaller development companies in order to bring its customers a modest but enjoyable selection of online slot games. As well as slots, players can also try their hand at more traditional card games, as well as a selection of specialty and instant-win games. In total, there are more than 1,100 games available here.
Slots and table games
The Casino Venetian games catalog may not boast the biggest names when it comes to online developers, but it is still home to some really fun slot and table games. The site has worked with a number of smaller, more niche developers including the likes of Playpearls, Habanero, Playson, and several others. As such, it has quite a unique games catalog that boasts a number of fun titles.
Players can try their luck on slots with a variety of different themes. This includes titles like Age of Vikings, Bonus Joker, Book of Gold, Bull Stampede, and more. These titles have all taken some inspiration from similarly themed slots that are very popular.
If you don’t want to try your luck spinning the reels, or you just fancy something a little bit more traditional, there is also a small selection of 15 classic card and table games available. This includes games like blackjack, baccarat, roulette, and poker. There is also a section here dedicated to instant-win titles. In this section, visitors will find games like bingo and keno, as well as an array of different scratchcard games to try out.
Jackpots at Casino Venetian
If you want to get your hands on some big money, and let’s be honest, who doesn’t, then you’re going to enjoy playing on some of the jackpot titles available here. There is a selection of progressive jackpots available for players to choose from nestled away in the games section. Unfortunately, there is no dedicated jackpot section on the site, so players will have to search for the games that they are looking for. Titles like Scrooges Jackpot are really fun to play. While some games with local jackpots like Solar Queen and Book of Gold are also great and can land players some big wins.
Live Casino games
Sadly, due to the limited number of software developers that the operator works with, there is no live casino section available for players here. If you want to try pitting your wits against a real-life dealer, you can check out our reviews of other online casinos with live-dealer options elsewhere on our website.
During our run-through of Casino Venetian, we ran into a few problems with the site’s usability, though, there were also some positives. The design of the site is very stylish, with the casino being inspired by both Venice and Las Vegas. It provides the site with a rather glitzy feel when you first visit. This glamorous appeal does hide quite a few flaws though.
Accessing information on the site can be tricky, and while the game’s menus are not difficult to access, the slot section could benefit from a filtering system. When you first visit the site, the live chat window will appear in the bottom corner offering you a bonus. This happens every time you visit a new page and it does become a little bit frustrating after a while.
Some of the more basic information you would expect to find about things like deposits and bonuses is also hidden away and very difficult to locate, which doesn’t make for a particularly enjoyable, or trustworthy, customer experience. The site also has some information that appears to be false. For example, they offer a live casino bonus but do not appear to have any live casino games, and they also list some licensing information without displaying a licensing shield visibly on the page.
Signing up with the casino is very straight forward though, and making your first deposit, despite the limited amount of options that are available to you, is nice and easy as well. The customer account page is also very easy to manage.
One of the better aspects of this casino is their mobile site. The Casino Venetian mobile casino is very easy to use and it is easier to navigate than the desktop version. Locating games on here is very simple and many of them run exactly the same as they would on a desktop. The casino is supported by both Android and iOS operating systems meaning that it is available to be played on a wide range of phones and tablets. There is currently no mobile application available for the casino, though, this is not really necessary as it does run on a selection of different mobile browsers including both Google Chrome and Safari.
If you encounter a problem when you are playing here, then there are three main options you have to contact the customer support team. The most efficient of these is undoubtedly by using their live chat feature. The live chat window instantly appears when you visit the site for the first time. Our experience with the live chat team was mixed. While they were responsive, they focused on trying to upsell and push promotions, without really answering any of the issues that we had.
The other two options that players have for contacting the support team are phone number and e-mail. The customer support team is available for customers on a 24-hour basis. There is an FAQ page available but it is laid out much more like a standard terms and conditions page, providing some useful information for customers, though, it is also a little bit vague on some issues.
One area where Casino Venetian seriously falls behind in comparison to many of its competitors is its banking options. Players are very limited here and the minimum deposit and withdrawal amounts are not exactly the most budget-friendly.
When you visit the banking page on the site, the only options you are presented with are Visa/Mastercard and Bank Wire Transfer. The minimum amount that can be deposited is €25. Players are able to make deposits in three different currencies - EUR, USD, and GBP. The options for withdrawing are just as restricted, and the minimum amount that can be withdrawn is €100. Needless to say, this is not a particularly budget-friendly amount.
Casino Venetian states that it is licensed and regulated by the laws and the Government of Curacao, however, it does not display the logo of Curacao eGaming on its site. This is a requirement for all sites licensed by them. As such, we can not advise that people play here, and if they do, they should approach with caution. To find a selection of safe and licensed alternatives, check out the GoodLuckMate top casinos elsewhere on our page.
The casino does have several other safety measures in place. Their games are tested for fairness by third-party agencies and they also use 128-bit SSL encryption technology to make sure that all of their customer’s personal and financial data is kept safe and secure.
On the whole, while there are some pros to using the Casino Venetian, there is also a multitude of cons which can be quite difficult to ignore. There is a lot that is unclear about the casino, including, most notably, the licensing information. Without a clear and valid license on display, we can not recommend that players visit this site. Instead, you should check out our reviews of other regulated casinos.
A positive about the casino is the unique game collection that it has. With the site working with a selection of smaller developers, there are some quirky and fun titles that are available here that you may struggle to find at other casinos. The selection of instant-win titles is also a bonus for them. We are sure you won’t get bored with the 1,100 games on offer here.
Talking of bonuses, the welcome bonus that is offered here is also fairly generous. The no-deposit free spins are also a selling point. Sadly, the lack of promotions for existing customers, alongside the lack of any sort of loyalty scheme does let the side down a little bit.