Overview
CyberBingo was founded in 1996 and by the looks of it, the site hasn’t changed since that very early period when the internet was starting to come out of its shell in terms of online gambling. So, it’s fair to say that this one looks rather dated but this may have a certain retro charm for some players who remember the good old days. At its heart, this one offers two main types of games: bingo (duh!) and slots, although there are a fair few other types of casino games here too. Plus, you can use either Fiat currencies or decide to make deposits and withdrawals via the Bitcoin cryptocurrency – a hyper-modern touch that feels out of place next to this overall site design! Anyway, we have a lot to cover today, so let’s call the next number and get started…
Bonuses
There are many CyberBingo bonuses, free spins, and other promotions available based on players' country of residence. New players at CyberBingo casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Game selection
Slots, Table Games & Bingo
Going by the name alone, we can assume that CyberBingo games predominately fall into the bingo category. However, that would be doing an injustice to the full offering of releases here. Keno, chain reactors, video slots, and video poker contribute to the total number of available games! Although, you shouldn’t expect to find any of the more well-known studios such as NetEnt, Playtech, or Microgaming at this site. Instead, all of the software comes from either Saucify, Betsoft, Mobilots, or Vista Gaming. Nevertheless, there are still hundreds, if not thousands, of games available in total. Let’s take a look at them now…
Slots and Table Games
Choosing the Video Slots category from the Games dropdown presents you with six options for narrowing down your choices. These are All Slots, Progressive (more on this later), Exclusive, 3D Slots, 5 Reel, and 3 Reel. There’s also a search bar for finding a release by its full or partial title. Then, over on the left-hand side, underneath the main subcategories we mentioned, are a heart symbol under which you can save your favorites, as well as options to view by top-rated, A-Z, or Z-A. In addition to that, you can also choose to view Tags. And we must admit to being blown away by the sheer number of tags, from the number of paylines, reels, and so on to hundreds of themes, game mechanics, and bonus feature rounds. This is really great to see, as we are frequently let down by other casinos' lack of organizational tools!
Moving over to the other game categories, we didn’t find much to write home about. In fact, for an online casino that has been running since 1996, you would naturally expect way more games than the ones provided here. In fact, there used to be a few table games that are here no more. Live dealer tables haven't been added either! So, the rest of the game offer is made of the games we'll cover below.
CyberBingo Jackpot Slots
Equally disappointing is the progressive jackpot subsection, which can be accessed by first choosing Video Slots followed by the tab saying Progressive. We say disappointing because there are only a handful of such games and they aren't that popular. It seems that all of the games come from Rival and titles include Diamond Rhino, Strike Gold, and One Million Reels BC.
Some of the progressive prizes were over $150k, which is good. Still, that's far from the multi-million jackpots found on Microgaming and NetEnt progressives, for example. So, if you’re the type of player that likes to spice things up with a few sessions on the progressive jackpot slots in the hope of landing the big one, you’re better off looking elsewhere.
Bingo and Other Games
For a site built on bingo, we were absolutely shocked to find only a handful of games in the genre. At the time of our first visit, only three bingo rooms were available to play. These were Halloween Bingo, Nickel Bingo, and Free World Bingo. To be fair, each of these carried a progressive jackpot prize with some rather tasty numbers going up and up by the second. Unavailable to play at the time but due to open the following morning (with all times given annoyingly in the American EST, for some reason, despite us being located in Europe) were Diamond Bingo, Tourney Bingo, and USA Bingo, again each with their own progressive jackpot prize. Nice!
The other games available at CyberBingo were Chain Reactors (slots with a special mechanic that makes them go bananas every now and then) and Keno & More. There are five titles falling under the Keno umbrella, where you'll also find one video bingo game. Finally, the Video Poker section has about 15 variants of the game. So, all in all, slots are in plentiful supply, but all of the other games categories are woefully behind in terms of numbers. We would love to see some more added, but as this casino is so long in the tooth, we can hardly expect any drastic changes on that front.
Usability
We’ve got to lay all our cards on the table here and admit that this is one of the poorest sites we’ve had the misfortune to review due to the fact that it looks and feels like something created in the mid-1990s. In short, the overall design is just horrible, and our initial impressions were confirmed in particular by seeing broken images on the home page! If a site can’t even make its home page look as inviting as possible, what hope does it have against hundreds of excellent online casino designs out there? It’s a rhetorical question. (None, is the answer, by the way).
A good example of other failings comes when clicking on one of the welcome bonus banners – instead of transparently showing the deal or at least providing a link to the terms and conditions, it takes you straight to the registration page without a hint of what you might be receiving from the welcome bonus. This is just not on, and we’re pretty sure it is illegal in some countries to not have the significant terms laid out clearly for all to see. This doesn’t give us much confidence!
Running across the top of the site, you get links for Games, Promotions, Information, Loyalty, Community, and Free Bonuses (though we highly doubt the ‘free’ aspect of that last one). Feedback and Support links hover on the right-hand side – we were tempted to post our review to the former! Then, at the bottom of the site, you get a few more links to things like Bonus Terms, Privacy Policy, Responsible Gaming, Contact Us, and more. Though, we can’t say much more about useability other than it gets the basics done and nothing else. We’re not impressed!
Mobile Casino
Surprisingly, the entire site is mobile-friendly. In fact, the CyberBingo mobile casino offering works much better on iOS and Android devices quite comfortably. However, the same terrible design choices exist there too, including the broken images on the home page. This really isn’t a good look for the brand, and sadly it means we can’t recommend spending much time here when so many other excellent mobile casino sites exist. Seriously, you are better off going to our other reviews to discover a better standard of gaming – for both slots and bingo titles.
CyberBingo Help & Support
Clicking on the bright red Support button on the right-hand side of the screen brings up three options: FAQ, Help, and Live Chat. The former brings up a basic page with 25 of the most frequently asked questions, though there are no categories to help you find an answer more efficiently, and neither is there a search bar for entering keywords. So, again, there could be some improvements made here to enhance the (especially new) player experience.
These are (roughly speaking) the main categories in the CyberBingo FAQ:
- Games
- Account
- Deposits
- Withdrawals
- Fairness
- Legal
- Technical
- Bonuses
- Responsible Gaming
- Consent
If none of the above helps answer your inquiry, you can always fire up the live chat window from the Support button. This is available 24 hours a day, 365 days a year, which is nice to see. We had our questions answered within a minute or two each time, so hats off to the staff. You can also choose to email your question over to the team and expect a reply within 30 minutes or so. Again, this is excellent. Disappointingly, however, there is no phone number to call if you need to speak person to person.
Payment Methods
We were in no way surprised to find no payments page detailing the deposit and withdrawal methods along with their timeframes or fees. Even the FAQs dedicate just three lines to deposit options – and there’s a note about visiting a Funding Page for more information but no link to take you there. Essentially, you can use credit or debit cards from Visa and Mastercard, a few eWallets (Bitcoin too), or wire transfers – the standard options provided by most online casinos. The same options exist for making withdrawals, though the processing times can be as much as 48 hours, so if you’re choosing a relatively slow method such as a bank transfer, we advise allowing anything up to seven working days before you receive your winnings.
Verifying Your CyberBingo Account
This is all standard stuff. Once you’ve signed up for a new player account, you will be sent an email to the address you supplied at registration – just be sure to check your spam folder if nothing appears after a couple of minutes. Once you have the email, you can click on the verification link inside to be taken back to the site as a fully registered player. Then, around the time of your first-ever withdrawal from CyberBingo, you will be required to email over a copy of your ID (a passport, driver’s license, or national ID card is just fine), as well as something showing your full name and address like a bank statement or recent utility bill. Simple!
Read more about KYC (Know Your Customer) verification here.
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Security
This online casino is regulated and licensed by Curacao eGaming, which is famous for enabling sites to accept cryptocurrency payments (as well as regular Fiat payments in euros or dollars, for example) from players across the world. So, it makes sense that this brand has gone with that license. Also, for such an aging site, we were super glad to see that SSL encryption was being used throughout, to help protect your personal and financial data from prying eyes.
Conclusion
While we appreciated the 24-hour customer support, the inclusion of Bitcoin deposits and withdrawals, and the filtering options for the games, we were not impressed by the rest of what this site offers to players. In fact, we found the whole experience, from the ancient design and broken home page images to the harsh wagering requirements and lack of information on these deals alarming. On top of that, there is a distinct lack of quality casino games other than slots, which really isn’t on for a brand calling itself CyberBingo. Therefore, we cannot recommend this online casino. Instead, we think you should check out our other reviews and top lists. Trust us!
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