At Exclusive Casino you can enjoy around 250 different games, solely provided by RealTime Gaming as well as a handful of live dealer tables. So in a sense, this operator is truly exclusive as the game selection will definitely be different from most of their competitors. The casino is operated by Web Services Online Ltd, a company based in Curaçao. As a new player, you can look forward to a bunch of welcome offers that are tailored towards specific niches of the site. They all have their perks and include bonuses of different amounts, percentages and also specific games. Some of them even come with a few extra free spins or a cashback offer attached to them. It’s definitely worth checking out the options as they can give you a lucrative start at this site.
There are many Exclusive Casino bonuses, free spins, and other promotions available based on players' country of residence. New players at Exclusive Casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Casino, Live Casino & Jackpots
The Exclusive Casino games selection is a bit different from your average online casino. While most of the game types are the same, there’s a big difference in game providers. Most operators have several software studios on board but Exclusive Casino takes a different approach and solely offers games from RealTime Gaming and Visionary iGaming for the live dealer section.
This results in a relatively small library of around 250 games. These are divided into slots, table games, video poker, progressive jackpots, live casino, scratch cards, keno and bingo. So even with a smaller-sized game selection, there’s still a lot of variety and something for all kinds of tastes.
Slots and Table Games
The slots are divided into six categories - 3 Reel, 5 Reel, 6 Reel, Bonus Round, Progressives and Floating Symbols. Each category has a small selection of classic machines and video slots, making around 120 different games in total. Although not the biggest variety this certainly provides enough choice for most people. You’ll be able to find various themes and features. The most popular slots are The Mariachi 5, Plentiful Treasures, Achilles Deluxe, Cash Bandits 2 and Storm Lords.
There are also a bunch of table games available, mostly made up of card games like blackjack and different casino poker variations; However, there are only a handful of options in each category. Unfortunately, you won’t be able to find roulette in this category. There is, however, exactly one roulette table hiding under the “Specialty” tab. Other games that you can discover there include video poker, keno and scratch cards.
Jackpots at Exclusive Casino
If you’re in love with jackpot games you’re a bit out of luck at Exclusive Casino. You only have the choice between three variations, namely Aztec’s Millions, Spirit of the Inca and Megasaur. All of these are from the software provider RealTime Gaming. If you are looking for the popular progressive jackpot slots from Microgaming and NetEnt this is definitely not the casino for you.
But we have to admit that even with this small selection there are some notable jackpots to be cracked. At the time of writing, the Aztec’s Million jackpot just reached over four million euros, Megasaur was only just shy of one million and even Spirit of Inca could be worth a try with roughly a quarter-million up for grabs.
Live Casino Games
Previously, when you clicked on “Live Casino” you’d be forwarded to another website called viggames. This meant that the live dealer games were not directly integrated into the Exclusive Casino website. However, that has now changed and all the live casino tables are right there at your service.
The tables on offer here are powered by Visionary iGaming and include Live American Roulette, Live Auto American Roulette, Live Auto European Roulette, Live European Roulette, Live Blackjack, Live Baccarat, Live Blackjack Early Payout, and Live Super6. There are different limits available for all games. You can play blackjack from €10, while the minimum bet for baccarat is €5 and only €1 for roulette.
The design of Exclusive Casino reminds us a bit of a website from the early 2000s, and not in a good way. The overall appearance just feels very old and outdated; it is simply not what one would expect from a modern online casino. The menus are not very intuitive either. During our review, we had trouble finding a way to change our account settings or set up deposit limits. As far as we are aware the only option you have is going directly through support.
At least the games are structured in a relatively good way however all categories have some unnecessary and at times confusing subcategories. For example, Table Games show up under three different tabs. Also, we noticed that the website feels a little bit clunky. This is mostly due to the relatively slow page loading.
The Exclusive Mobile Casino was one of the big surprises during this review. We mentioned that the desktop version of the website feels a bit outdated, so we didn’t expect much when trying out the mobile version. However, when playing from your smartphone or tablet quite the opposite is true. The design has a fresh and modern look and to it and the well-structured library includes the casino’s full range of games.
At this point, Exclusive Casino does not offer an app for Android or iOS. However, this is less of an issue as the website is perfectly optimized for all modern devices. The games and the site itself automatically adjust to the size of your screen. Everything feels very smooth and the games load quickly. It’s also nice to see that all important features, like the cashier and the live chat, are also implemented.
Exclusive Casino’s customer support was one of their strong suits during our review of the site. The representatives are available around the clock and are always very helpful. You have several options to contact them. The most convenient way is through the live chat that you can reach via the chat symbol at the top right of the page. Alternatively, you can send them an email, which they usually answer within less than 24 hours.
These are the main categories in the Exclusive Casino FAQ:
- General Questions
What we really liked is that they even offer phone support via three different toll-free numbers for the United States of America, Great Britain, and France. This is especially great since most other online casinos do not offer this extra service these days. For basic questions, you can always check out the website’s extensive FAQ section. Here you can find answers to the most frequently asked questions in the categories listed above. However, this part of the website is, for whatever reason, a bit tricky to find. Unfortunately, the FAQ can only be accessed via the footer of the page when you are logged out of your account.
The deposit options vary, depending on your country of residence. In most locations, you’ll be limited to two different payment services. This includes credit cards like Visa and MasterCard, as well as the cryptocurrency Bitcoin. At this point the only available currency is USD. So keep that in mind. If your card uses another currency your bank might charge you with a small conversion fee. Exclusive Casino itself does not add any fees to the transaction. The minimum deposit is €25 across all payment methods. The maximum deposit is €1,000 with credit cards and €5,000 for Bitcoin per transaction.
Withdrawals always have to go back to your previously used deposit option. At €100 per transaction, the minimum withdrawal is relatively high and not very customer friendly. Also, there is a maximum withdrawal limit of €2,000 per week. One positive thing is that all withdrawals can be made free of charge. Exclusive Casino states that most withdrawal requests are processed within 3-7 business days.
Verifying Your Exclusive Account
You should be aware that it's stated in the terms and conditions of Exclusive Casino that every player has to verify his account upon requesting the first cash out. This is a bit different from most other casinos as the account verification is usually only conducted after reaching a certain turnover. Furthermore, they demand a whole list of documents for the account verification that far exceeds the requirements of most other operators.
This includes: a copy of a valid ID (front and back); a copy of all credit cards used, showing the first six and last four digits; a picture of the player holding his ID card next to the face; a credit card authorization form (can be found on the website); a payment verification form if you want to make a wire transfer (can be found on the website) and a utility bill, or any other official document, no older than three months, that contains your current address and your full name.
These documents are strictly used for account verification only. However, the number of documents requested is a bit excessive for an initial account verification.
Exclusive Casino is supposedly licensed and regulated in Curaçao under the relevant laws of the Gaming Ordinance. It is a part of the AffAlliance group and operated by Web Services Online Ltd. This is unfortunately the extent of the information available on the site. Under the latest regulations, operators must provide proof and licensing details on their websites. This isn't the case with Exclusive Casino. Therefore, we shall treat it as an unlicensed operator until more information is provided.
This becomes immediately clear when taking a closer look at the responsible gaming section of the website. There’s not a lot on offer when it comes to player protection and the regulator won’t interfere in any disputes between players and the casino either. For that reason, it’s usually better playing in online casinos licensed under the MGA or UKGC, for example.
The Privacy and Cookie Policies of Exclusive Casino are in accordance with the new European General Data Protection Regulation. Therefore you can share your personal details and documents with the operator without any hesitation. Furthermore, the website is protected with a state of the art SSL encryption to guarantee safe transactions.
Exclusive Casino does some things really well but also has many downsides. Although it’s relatively small, the game selection provides a unique collection of titles by RealTime Gaming, which sets the casino apart from the competition. The bonus offers are another pro; the number of choices available for new players is great and provides something for all types of players.
However, we don’t really like that lack of transparency and some of the bonus terms and terms and conditions are not customer friendly at all. The fact that you can’t keep your initially awarded bonus amount (even after fulfilling the wagering requirement) is unheard of. What’s worse is we only found out about that after talking to customer support. Furthermore, we don’t appreciate the fact that they enforce a minimum withdrawal amount of €100. This makes it virtually impossible for low rollers to get smaller winnings out of the casino. Another negative aspect is the lack of responsible gaming options and account settings.
Unfortunately, we are not very impressed by this operator, due to all the negative aspects listed above. Therefore, we recommend having a look at the GoodLuckMate top list, where you can find plenty of alternatives that might suit your needs.