Overview
The Grand Hotel Casino is a popular online casino that is owned and operated by Apollo Entertainment Limited. The site has been around since the early years of the internet, having originally launched in 2001. As its name may suggest, the site has a sophisticated aesthetic that makes the customer feel as though they are playing at a high-end casino in Las Vegas. This theme runs through a lot of the casino and its promotion and the site has a very elegant aesthetic. Due to its age, this is combined with some old-school touches which really helps this feel like a unique online casino. The site has an array of different things to offer, largely thanks to its exclusive relationship with one of the most trusted developers in the industry, Microgaming. Does the Grand Hotel Casino live up to its name though? Let’s take a more detailed look at everything this casino has to offer in this detailed review.
Bonuses
The Grand Hotel Casino prides itself on its luxurious look and feel, and if there is one thing that a sophisticated hotel should be able to deliver, it’s a warm welcome to its clients. The welcome bonus at Grand Hotel Casino definitely manages to fit that bill.
For your first deposit on the website, players can claim a 100% deposit bonus on deposits up to €100. This is just the first of four deposit bonuses that the company offers to new players. On your second deposit, players can claim 50% up to €150, then on the third and fourth, they can claim 30% up to €150 and 20% up to €160 respectively.
This is a total of €560 that can be claimed as part of the welcome bonus at this casino.
Bonus Terms and Wagering Requirement
One thing that is very unclear at the Grand Hotel Casino is the terms and conditions for the welcome bonus as well as other promotions. There is a long terms & conditions page that players can read through but the promotion itself doesn’t just provide you with this information.
The minimum withdrawal from the bonus is €50, and the playthrough for the bonus is 30x the amount credited.
Promotions and Bonuses
The Grand Hotel Casino claims to offer players up to €5000 in bonuses in their first year at the casino. The site runs regular promotional offers and bonuses, most of which are deposit bonuses.
They also have a good VIP loyalty scheme that players are automatically enrolled into when they sign up to the account. This is a tiered system where players can ascend the levels in order to get access to more special promotions and exclusive offers.
Game selection
Casino, Live Casino & Jackpots
The Grand Hotel Casino is all about providing its customers with a sophisticated online gaming experience. They have a modest collection of games which totals just over 550. While this is small in comparison to a lot of casinos, they have partnered up with one of the most respected software developers in the industry to make sure that their customers have only the best online slots and games to choose from.
Slots and Table Games
Grand Hotel Casino works exclusively with Microgaming. Microgaming is one of the most well-respected and established developers in the iGaming world, so if you are a fan of their games, you are going to love playing on this site.
The site is home to all of their most popular titles including the likes of Immortal Romance, Thunderstruck II, 9 Masks of Fire, and many more.
Microgaming doesn’t just produce top-quality slot games though, they also develop a range of brilliant card and table games. Players at the casino will be able to choose from a good selection of classic games like blackjack, poker, roulette, and baccarat.
The casino has a small collection of just over 10 or so online scratchcards if you are the kind of player who wants to try their luck with some instant wins.
Jackpots at Grand Hotel Casino
Microgaming has made a name for themselves as one of the best developers of progressive jackpots in the gaming industry.
All of the brand’s top progressive titles are present and correct here including Mega Moolah, Cash Splash, and Mega Vault Millionaire. While the selection of progressive jackpots may not be as big as some of the ones at other casinos, the potential wins you can secure are unrivaled.
Live Casino Games
For some people, playing a virtual game at home just isn’t enough. For those players, there are several great live-dealer options available at the Grand Hotel Casino. The site offers a selection of different live versions of games like blackjack, roulette, poker, and baccarat. While the casino works with Microgaming for their slots and games, they have used some Evolution Gaming games for this selection.
Usability
Grand Hotel Casino has a great mobile site which, in some ways, is actually a little bit easier to navigate than the desktop site. The site’s menus are clean and there is less visual clutter than there is on the main games pages.
This website has been adapted to work perfectly on both Android and iOS devices. It is also supported on a range of popular mobile browsers including both Google Chrome and Safari. Microgaming has also adapted the majority of their games so they look excellent no matter what size screen they are being played on.
Grand Hotel Casino Help & Support
The Grand Hotel Casino has two main options when it comes to reaching their customer support team. Players can reach them by e-mail or by live chat. Both of these options are available 24/7.
Before you reach a real customer agent in the live chat, you will first have to explain your queries to a live-chat bot, which can be a little frustrating as they may not put you through to an actual customer service representative straight away.
If you want a quick answer to your question, you should consider checking out the casino’s fairly detailed FAQ page.
These are the main categories in the Grand Hotel Casino FAQ:
- Getting Started
- Login and Registration
- Banking
- Loyalty Program
- Casino Games
- Other Questions
Payment Methods
One of the most important selling points for any casino is the range of deposit and withdrawal methods it offers to its customers.
Grand Hotel has a range of different methods that its customers can choose from. To deposit on the site, players can use Mastercard/Visa, Skrill, PayPal, Neteller, and several other popular options. Customers are also able to make deposits in several different currencies. The minimum a player can deposit on the site is €10. The casino does not have any fees for deposits or withdrawals.
As for withdrawals, the casino offers the majority of the same methods for getting your cash out of your account. It is important to remember that you can only use a method for withdrawing if you have previously used it for depositing at the casino as well. The minimum amount that you can withdraw is €50, which is fairly high when compared to other casinos.
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Security
Grand Hotel Casino is licensed by both the UKGC and MGA. These two are leading iGaming authorities and their approvals tell volumes about the casino's trustworthiness. Besides these two licenses, the casino is also approved by the Kahnawake Gaming Commission too. As well as its licenses, it is also approved by eCogra, which is a good sign that the casino is fair and safe.
They also are part of the fair pay scheme and promote responsible gambling to their players. They have a whole page dedicated to gambling responsibly, where players can find a range of great resources to help them if they feel as though they need it.
Conclusion
The Grand Hotel Casino is a mostly okay online casino. The site’s relationship with Microgaming means that they have a good selection of games. If, however, you are looking for a big selection, then you should probably look elsewhere.
Their welcome bonus is a big selling point and it has okay wagering requirements. The casino could benefit from being clearer with some of its terms and conditions though. The customer support is good, though, the live-chat bot can be incredibly frustrating.
The Grand Hotel Casino has been around for some quite some time and could probably consider updating its overall look and feel, though, it does have a certain charm about it for those who like that throwback feeling.
