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Grand Hotel

Grand Hotel Casino

7.5Our score

Games by Top-Notch Developer

Not accepting players from: Virginia - United States

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Grand Hotel Casino Details

Choose the right casino

Game category:
Slots, Jackpots
Game provider:
Deposit methods:
Languages:
English
Restricted countries and regions
iGaming Company:
Apollo Entertainment Ltd.
Live chat:
Yes
Withdrawal methods:
Skrill View more  InstaDebit, PayPal, PaysafeCard
Withdrawal Times:
Withdrawal timeframe e-wallets: 24-48 hours
Withdrawal timeframe credit/debit cards: 3-5 days
Withdrawal timeframe bank transfers: 6-10 days
Withdrawal timeframe cheques: 10-21 days

Pros

  • Works with one of the best developers in the industry
  • A great mobile site that is easy to use
  • Good live-dealer options
  • Some huge jackpots available
  • Generous welcome bonus

Cons

  • Live chatbot
  • A limited selection of games

The Grand Hotel Casino is a popular online casino that is owned and operated by Fresh Horizons Limited. The site has been around since the early years of the internet, having originally launched in 2001. As its name may suggest, the site has a sophisticated aesthetic that makes the customer feel as though they are playing at a high-end casino in Las Vegas. This theme runs through a lot of the casino and its promotion and the site has a very elegant aesthetic. Due to its age, this is combined with some old-school touches which really helps this feel like a unique online casino. The site has an array of different things to offer, largely thanks to its exclusive relationship with one of the most trusted developers in the industry, Microgaming. Does the Grand Hotel Casino live up to its name though? Let’s take a more detailed look at everything this casino has to offer in this detailed review. 

Grand Hotel Casino review

What to expect at Grand Hotel:

  • A sophisticated and elegant aesthetic 
  • eCogra tested for fairness 
  • Works exclusively with Microgaming 
  • 24/7 Customer Support
  • Ability to deposit in many international currencies

Table of Contents

Game Selection

Casino, Live Casino & Jackpots

The Grand Hotel Casino is all about providing its customers with a sophisticated online gaming experience. They have a modest collection of games which totals just over 150. While this is small in comparison to a lot of casinos, they have partnered up with one of the most respected software developers in the industry to make sure that their customers have only the best online slots and games to choose from. 

Slots and table games

Grand Hotel Casino works exclusively with Microgaming. Microgaming is one of the most well-respected and established developers in the iGaming world, so if you are a fan of their games, you are going to love playing on this site. 

The site is home to all of their most popular titles including the likes of Immortal Romance, Thunderstruck II, 9 Masks of Fire, and many more.

Microgaming doesn’t just produce top-quality slot games though, they also develop a range of brilliant card and table games. Players at the casino will be able to choose from a good selection of classic games like blackjack, poker, roulette, and baccarat. 

The casino has a small collection of just over 10 or so online scratchcards if you are the kind of player who wants to try their luck with some instant wins. 

Jackpots at Grand Hotel Casino

Microgaming has made a name for themselves as one of the best developers of progressive jackpots in the gaming industry. 

All of the brand’s top progressive titles are present and correct here including Mega Moolah, Cash Splash, and Mega Vault Millionaire. While the selection of progressive jackpots may not be as big as some of the ones at other casinos, the potential wins you can secure are unrivaled. 

Live Casino games

For some people, playing a virtual game at home just isn’t enough. For those players, there are several great live-dealer options available at the Grand Hotel Casino. The site offers a selection of different live versions of games like blackjack, roulette, poker, and baccarat. While the casino works with Microgaming for their slots and games, they have used some Evolution Gaming games for this selection.

Grand Hotel welcome offer

The Grand Hotel Casino prides itself on its luxurious look and feel, and if there is one thing that a sophisticated hotel should be able to deliver, it’s a warm welcome to its clients. The welcome bonus at Grand Hotel Casino definitely manages to fit that bill. 

For your first deposit on the website, players can claim a 100% deposit bonus on deposits up to €100. This is just the first of four deposit bonuses that the company offers to new players. On your second deposit, players can claim  50% up to €150, then on the third and fourth, they can claim 20$ up to €150 and 20% up to €160 respectively. 

This is a total of €560 that can be claimed as part of the welcome bonus at this casino. 

Bonus terms and wagering requirement

One thing that is very unclear at the Grand Hotel Casino is the terms and conditions for the welcome bonus as well as other promotions. There is a long terms & conditions page that players can read through but the promotion itself doesn’t just provide you with this information. 

The minimum withdrawal from the bonus is €50, and the playthrough for the bonus is 30x the amount credited. 

Virginia - United States Grand Hotel bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Packages

100% up to €560
200x
-
Type

Welcome Packages

Amount
100% up to €560
Wagering Requirement
200x

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and bonuses

The Grand Hotel Casino claims to offer players up to €5000 in bonuses in their first year at the casino. The site runs regular promotional offers and bonuses, most of which are deposit bonuses. 

They also have a good VIP loyalty scheme that players are automatically enrolled into when they sign up to the account. This is a tiered system where players can ascend the levels in order to get access to more special promotions and exclusive offers.

Usability

Grand Hotel Casino has a great mobile site which, in some ways, is actually a little bit easier to navigate than the desktop site. The site’s menus are clean and there is less visual clutter than there is on the main games pages. 

This website has been adapted to work perfectly on both Android and iOS devices. It is also supported on a range of popular mobile browsers including both Google Chrome and Safari. Microgaming has also adapted the majority of their games so they look excellent no matter what size screen they are being played on.

Grand Hotel Help and Support

The Grand Hotel Casino has two main options when it comes to reaching their customer support team. Players can reach them by e-mail or by live chat. Both of these options are available 24/7. 

Before you reach a real customer agent in the live chat, you will first have to explain your queries to a live-chat bot, which can be a little frustrating as they may not put you through to an actual customer service representative straight away. 

If you want a quick answer to your question, you should consider checking out the casino’s fairly detailed FAQ page.

These are the main categories in the Grand Hotel Casino FAQ:

  • Getting Started
  • Login and Registration
  • Banking
  • Loyalty Program
  • Casino Games
  • Other Questions

Deposits and Withdrawals

One of the most important selling points for any casino is the range of deposit and withdrawal methods it offers to its customers. 

Grand Hotel has a range of different methods that its customers can choose from. To deposit on the site, players can use Mastercard/Visa, Skrill, PayPal, Neteller, and several other popular options. Customers are also able to make deposits in several different currencies. The minimum a player can deposit on the site is €10. The casino does not have any fees for deposits or withdrawals. 

As for withdrawals, the casino offers the majority of the same methods for getting your cash out of your account. It is important to remember that you can only use a method for withdrawing if you have previously used it for depositing at the casino as well. The minimum amount that you can withdraw is €50, which is fairly high when compared to other casinos.

Security and Licensing

Grand Hotel Casino has held various licenses in its time, including both the UKGC and MGA. It is currently licensed and regulated by the Kahnawake Gaming Commission. As well as his license, it is also approved by eCogra, which is a good sign that the casino is fair and safe. 

They also are part of the fair pay scheme and promote responsible gambling to their players. They have a whole page dedicated to gambling responsibly, where players can find a range of great resources to help them if they feel as though they need it.

Conclusion of Grand Hotel review

The Grand Hotel Casino is a mostly okay online casino. The site’s relationship with Microgaming means that they have a good selection of games. If, however, you are looking for a big selection, then you should probably look elsewhere. 

Their welcome bonus is a big selling point and it has okay wagering requirements. The casino could benefit from being clearer with some of its terms and conditions though. The customer support is good, though, the live-chat bot can be incredibly frustrating. 

The Grand Hotel Casino has been around for some quite some time and could probably consider updating its overall look and feel, though, it does have a certain charm about it for those who like that throwback feeling.

Pros

  • Works with one of the best developers in the industry
  • A great mobile site that is easy to use
  • Good live-dealer options
  • Some huge jackpots available
  • Generous welcome bonus

Cons

  • Live chatbot
  • A limited selection of games

Screenshots

Casino - FAQs

  • Yes, since Grand Hotel has a valid gambling license and a fully encrypted website, you’ll be perfectly safe playing there. They also use a certified number generator for all their games of chance, and that way you can be certain that the games are fair as well.

  • Slots are almost always the most popular online casino games, and this is also the case at Grand Hotel. However, live table games are also growing in popularity, and this especially goes for the so-called game-show games.

  • Before you’re able to cash out the winnings from your Grand Hotel bonus you’ll need to complete a wagering requirement of 30x. Once this has been done your bonus money will be converted into real cash that you can withdraw.

  • Yes, Grand Hotel has an FAQ page, and there you’ll find answers to all the questions players frequently have at Grand Hotel. If you can’t find answers to your questions on that page, simply contact their support department.

Abdul A.

From
Reviewed on December 08, 2020
The casino not only looks good, it's also easy to navigate. I didn't face any issues trying to find my favourite games, while locating the customer page for instance, isn't a chore. I'm primarily a player of video slots and live dealer games such as live blackjack, so finding both game genres here is convenient. By the way, I've only bet £35 so far, and I've won about £59 in total. I'm not going to advise anyone to skip the demo mode though, as I, for one, needed the practice in the case of the live blackjack. The wagering requirements attached to the bonuses are actually fair enough, only requiring me to wager my winnings 30 times and I'll be able to withdraw it. Support-wise, I've been playing on my smartphone for quite some time now, and I haven't had the need to switch to the desktop experience. Note that I've only been betting through a browser, and I don't even know if there's an option to download a mobile app.
The minimum withdrawal allowed by the casino is very high £50, which is something I wish the casino would change soon.

CHRIS SM

From
Reviewed on November 03, 2020
I like how the live chat option is available 24/7 to answer my questions. Answers are informative and responses, quick. The minimum deposit allowed by the casino goes as low as £10, making it really easy to just bet real money as soon as I signed up here. Also, for those who were wondering, the signup process was actually straightforward. I find the website is easily accessible from my smartphone, and I'm someone who's content to bet through a simple browser rather than a standalone casino app.I triggered an ID verification when I wanted to make a withdrawal, but the actual highlight is that the verification took less than two days to be processed.
I hate that I have to talk to a live chat bot first, before I can have a conversation with the live chat team. Finding the option to deposit cryptocurrency means I won't have to sacrifice my anonymity and transaction speed. Unfortunately, this casino doesn't support anything like BTC. The game library isn't the biggest I've seen which means this casino has a recipe for boredom. I hope they correct this soon.

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