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Jack21 Casino

Jack21 Casino

8.3Our score

Good Gaming Variety Offered

Not accepting players from: Virginia - United States

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Jack21 Casino Details

Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Live chat:
No
Pros
  • Licensed by the Curacao Government
  • Plenty of banking options available
  • Live chat service available 24/7
  • Mobile-compatible website
  • Wide range of ongoing promotions
Cons
  • High minimum withdrawal limit when using Wire Transfer
  • Rather high wagering requirements on the free spins
  • Phone support unavailable

Jack21 is owned and operated by Mountberg BV and started operations in 2020. The operator boasts a license from the Curacao Government, alleviating fears of illegal operations. Plenty of entertainment awaits players with slots and live dealer games. A welcome package ensures new players start their campaign with a boost. There's more to this operator than just the games and promotions. GoodLuckMate takes a keen look at other aspects including mobile compatibility, payment methods, and customer support.

Jack21 Casino review

What to expect at Jack21 Casino:
  • Over 1,000 games available
  • 120% up to €360 + 50 spins
  • Decent customer support
  • Lobby powered by top software developers
  • Cryptocurrencies accepted
Table of Contents

Game Selection

Punters will have over 1,000 Jack21 games to choose from, which means chances are you will find your favorite game. Powering this section are a range of top software developers that guarantee not only top quality but a fresh game catalog. Speaking of the game catalog, players will come across slots of all types, table games such as blackjack and roulette. Specialty games also feature in the games lobby with options such as scratch cards and bingo available.  

Slots and table games

If you love spinning reels and playing chance-based games, this operator has plenty of these titles to choose from. At over 1,500 slot titles, players can be sure they will come across their favorite titles. To increase these chances even further, the operator sources these titles from numerous software developers

That means variety is in plenty here at Jack21 Casino and speaking of variety, punters will come across video slots for those that love thrilling gameplay and classic slots for players that love laid-back gameplay. 

Table games follow in the same path as slots, with numerous titles to choose from. For instance, players will be treated to variations of popular games such as roulette, blackjack, poker, and baccarat. 

In addition to the table games, players will have a chance to display their skills on video poker titles such as Joker Poker and Jacks or Better just to mention a few. Other games in the lobby include specialty titles such as keno, bingo, and scratch cards if you are the type of player that loves instant gratification. 

Jackpots at Jack21

If you are a jackpot hunter, you will be glad to know that your adventures may lead to a life-changing win courtesy of the wide range of Jack21 jackpot slots available. The only problem here is that there is no dedicated section for these. Therefore, players will be forced to scroll through the entire catalog to find a jackpot title. Alternatively, you can use the search bar but that requires you to know the name of the jackpot slot. 

Nevertheless, players will have plenty of global progressives featuring top jackpot prizes. Some of these titles include Mega Moolah, Mega Joker, and Fishin’ Frenzy among others. 

Live Casino games

Playing against computer algorithms can be boring, necessitating the need to play a real casino game. For that, the operator has an entire section dedicated to live dealer gambling where players can find various games that take as close as possible to experiencing the action in the land-based establishments as possible. 

Some of the games available include variations of blackjack, baccarat, and roulette. Furthermore, players can look forward to game shows such as Monopoly and Dream Catcher. Ezugi is responsible for supplying the game shows while Evolution, NetEnt, Asia Gaming, and BetGames take care of the other games. 

With such an array of developers, players can expect nothing but authentic gameplay. It all starts with the live HD streaming that allows players to follow the events from their devices. Each table comes with a different professional croupier who will manage the events. To make the entire experience even more authentic, there’s a real-time chat service that allows players and dealers to interact during gameplay.

Jack21 Games

Jack21 Casino welcome offer

There’s a rather average Jack21 bonus awaiting new players. Average because GoodLuckMate expected the operator to offer more in cash bonuses and free spins as well as spread them over the first few deposits. 

Either way, it’s better than nothing and this is what you will get. On your first deposit, the operator will offer a 120% bonus match capped at €360. In short, this means you will get your deposit matched by a factor of 1.2. For instance, if you deposit €100, you will get €120 as the bonus amount. That will take your balance to €220. If you are on a budget and deposit €20, you will get €24 as the bonus amount. That means the higher your deposit, the more you get as a bonus. 

In addition to the cash bonus, you will receive 50 Jack21 free spins to use on various pre-selected slot games. You don’t need to memorize any Jack21 bonus code because there’s none. So, all you need is to deposit funds and claim your welcome bonus offer.

Bonus terms and wagering requirement

While players will not be required to enter a bonus code, the operator requires them to deposit at least €10. Afterward, you will have seven days to use the bonus and during this time, meet the wagering requirements

The bonus amount awarded and the deposit must be wagered at least 30 times before submitting a withdrawal request, which is in line with the industry standard. Keep in mind, contribution to the reduction of this requirement will vary depending on the game. Slots contribute 100%. Also, note that you can bet a maximum of €5 or 10% of the current balance on any spin or round. Any winnings accrued from the free spins will be subject to a 50x playthrough requirement. 

Promotions and bonuses

Besides the welcome offer, players will be treated to several ongoing Jack21 promotions. After a weekend of fun, you probably need a bankroll boost. Start your week with a 40% bonus match capped at €200 courtesy of the Monday Magic Bonus. 

On Wednesday, it’s all about the live casino experience for players who love the surreal gambling experience. Every Wednesday night, you have the chance to claim a 10% cashback on your losses accumulated from the live tables. The maximum, however, you can claim is €100. 

On Thursday, look out for 50 free spins thanks to the Thursday Bonus. Keep in mind, these spins will be eligible on certain pre-selected slots. That’s not all! The operator has more promotions including Drops and Wins and 1st Class Treatment that will cater to the most loyal players. They will receive cash rewards among other bonuses.

Jack21 Bonus

Usability

Regardless of whether you access the platform using a mobile device or desktop, you will have an easy time navigating the website. The responsiveness brought about by HTML5 technology allows the website to fit on any screen size, making it easy for players to find information on the site. 

For instance, once you load the website, you will see the major tabs at the top of the page that link you to the promotions page, casino, and customer support. Scrolling to the bottom of the page reveals more options such as the terms & conditions and privacy policy among others. On the casino page, players can use the filter to group games according to the provider or game type for easy access. However, for efficient results, you can use the search bar to find a specific title if you know its name. 

Mobile Casino

If you are always on the move, this operator will ensure you can always access the lobby courtesy of the Jack21 mobile casino. That means you can use your smartphone or tablet to get in on the action and this is regardless of the screen size. HTML5 technology is the reason behind this responsiveness. There’s no mobile app to download but players can use their mobile web browsers to access the lobby. 

Navigation using the mobile version is also simplified and players can access various functionalities such as banking, customer support, and promotions. The games available on the desktop version are also on the mobile version. Therefore, you don’t have to worry about missing out on your favorite titles. 

Since there’s no mobile app, the website uses instant play technology that ensures players get the best gameplay. All you have to do is ensure the web browser is up-to-date and that you have a stable and fast internet connection.

Jack21 Mobile

Jack21 Casino Help and Support

In case you need help while on the platform or you simply need clarification on a certain issue, the operator has three ways you can use to get help. The first method is by going through the dedicated FAQ page where you will find answers to the most commonly asked questions. You will have an easy time finding different queries since the operator has grouped the questions into various categories. 

These are the main categories in the Jack21 FAQ:

  • Account
  • Deposit
  • Withdrawals
  • Bonuses
  • Games

While the operator may try to add more questions to the FAQs, chances are you will need in-depth clarification on certain issues. This is where the live chat service comes in handy. With this 24-hour service, players can get in touch with a customer support agent for fast answers. Alternatively, there’s an email address you can use to write to the team.

Deposits and Withdrawals

This operator understands the need to have safe and secure banking methods for players to manage their bankrolls. For that, Jack21 has partnered with multiple payment services. Starting with deposits, players can choose from eWallet options such as Skrill, major credit cards such as VISA, and Bank Transfer. This platform is crypto-friendly as well and that means you can use various cryptocurrencies such as Bitcoin and Litecoin to fund your account. The minimum deposit amount is €5 for most of the options and all deposits are instant. 

When withdrawing funds, you will have slightly fewer options to choose from but you should find suitable options to cash out. Keep in mind, the minimum withdrawal amount depends on the chosen payment method but ranges between €3 and €25. However, the minimum for players under EU restrictions is €100 for Wire Transfer. The maximum amount per transaction is €1,000.

Jack21 Deposit

Security and Licensing

Fun and excitement online comes with certain risks, with the biggest one being security while online. This the operator solves by implementing SSL encryption technology that secures players’ financial and personal data. Furthermore, the operator doesn’t share sensitive information with third parties.

In addition to overall website security, the platform boasts a license from the Curacao Government. This means players can rest assured that the activities on this platform are above board as far as legal issues go.  

When playing your favorite game, you want the assurance that the results produced are fair. The games offered in the lobby give peace of mind since they are drawn from several top software developers. These developers enlist the services of top independent game testers to ascertain the integrity of the RNGs.

Conclusion of Jack21 Casino review

After an in-depth review of Jack21 Casino, GoodLuckMate can recommend visiting and playing on this platform. First, the operator boasts a license from the Curacao Government. On top of that is a lobby filled with plenty of titles ranging from slots to live dealer games. Bonuses and promotions follow closely with numerous perks and gifts, especially after joining the VIP program. Everything is available while on the move thanks to the site’s mobile compatibility 

Nevertheless, the playthrough requirements on the free spins are quite high. When it comes to the withdrawals, players using Wire Transfer will have to contend with the high minimum withdrawal limit set at €100. Luckily, there are many budget-friendly options where players can deposit as low as €5 and withdraw as little as €3.

Jack21 Casino

Pros
  • Licensed by the Curacao Government
  • Plenty of banking options available
  • Live chat service available 24/7
  • Mobile-compatible website
  • Wide range of ongoing promotions
Cons
  • High minimum withdrawal limit when using Wire Transfer
  • Rather high wagering requirements on the free spins
  • Phone support unavailable
Screenshots

Casino - FAQs

  • Slots are almost always the most popular online casino games, and this is also the case at Jack21. However, live table games are also growing in popularity, and this especially goes for the so-called game-show games.

  • Yes, you’ll be able to reach the support department at Jack21 around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.

  • Yes, there is no need to download games or any software to be able to play at Jack21. You’ll have to wait for the game to load before it opens, but this only takes a second or two. After that, you can play without any delays or additional loading time.

  • Yes, you can play at Jack21 from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size. Alternatively, you can download the Jack21 app.

gus834 From
Reviewed on March 01, 2021
If the casino didn't accept cryptocurrencies, I would be looking for another casino that accepts them. Luckily for me, I don't have to look elsewhere because btc and the likes are properly adopted here. Amongst the benefits of transacting with btc that I've seen are quicker transaction speed and anonymity. I completed my account verification within a day or so although that was after I'd submitted some of my details including driver's license. For both cashouts and deposits, I noticed that I can go as low as €5 which is more accommodating than I'm used to. Even if I don't like anything else about the customer service, the live chat is an exclusion because I don't want to waste time waiting for answers.
For anybody eyeing the free spins, please note that the winnings are subjected to a 50x wagering condition. Also phone support isn't included as part of the customer service options around.

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