Disclosure: GoodLuckMate.com is reader-supported. We may earn commissions if you play through links on our site.
Jackpot City Casino Details
Choose the right casino
Restricted countries and regions
- American Samoa
- Antigua and Barbuda
- Bosnia and Herzegovina
- Bouvet Island
- British Indian Ocean Territory
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Christmas Island
- Cocos Islands
- The Democratic Republic of The Congo
- Cook Islands
- Costa Rica
- Cote D'Ivoire
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Falkland Islands
- Faroe Islands
- French Southern Territories
- Heard Island and Mcdonald Islands
- Vatican City
- Isle of Man
- Marshall Islands
- New Zealand
- Norfolk Island
- Northern Mariana Islands
- Papua New Guinea
- Pitcairn Islands
- Puerto Rico
- Saint Helena
- Saint Kitts and Nevis
- Saint Lucia
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- San Marino
- Sao Tome and Principe
- Saudi Arabia
- Saint Barthéley
- Sierra Leone
- Solomon Islands
- South Georgia and the South Sandwich Islands
- Sri Lanka
- South Sudan
- Svalbard and Jan Mayen
- East Timor
- Trinidad and Tobago
- Turks and Caicos Islands
- United Arab Emirates
- U.S. Virgin Islands
- British Virgin Islands
- Western Sahara
- Bonaire, Sint Eustatius and Saba
- Sint Maarten (Dutch part)
- U.S. Miscellaneous Pacific Islands
- Canton and Enderbury Islands
- Johnston Island
- Wake Island
- Pacific Islands Trust Territory
- Kuala Lumpur
Withdrawal timeframe credit/debit cards: 2-6 days
Withdrawal timeframe bank transfers: 3-7 days
Withdrawal timeframe cheques: 14-21 days
- 700+ slots and table games
- Four 100% welcome bonuses
- Customer support open 24/7
- Website in almost 40 languages
- Licensed and secure casino
- Only 15 slots with progressive jackpots
- x50 wagering requirement
In the online casino JackpotCity, you can expect to find 700 different games, and all of these are either slots or table games. You can find table game both as automated games and games you play against a live dealer. To ensure you get the best possible start at this casino, you’ll be able to take part in a welcome package that doubles your first four deposits!
Jackpot City Casino review: our verdict
What to expect at Jackpot City:
- Play more than 700 slots and table games
- Get a 100% bonus on your first 4 deposits
- Play just as easily from mobile as from desktop
- Choose your language – almost 40 available
- Licensed by Malta Gaming Authority
In concluding this JackpotCity review, we can say that this is a good choice if you want to try a new online casino. Even though the game selection is not among the largest we’ve seen, 700 games should be more than enough for most players. Having more game developers wouldn’t hurt, but the two biggest ones in the casino industry, NetEnt and Microgaming, are both here, so you’ll still find all the player favorites represented. The casino’s usability, mobile casino and banking options are also great.
What does disappoint us somewhat is that the selection of jackpot games at a casino with a name like JackpotCity is so slim, not to mention the wagering requirements for the casino bonuses. Other than that, we don’t have anything to complain about. And because this online casino not only offers close to 40 languages, but also has a license allowing it to operate in even more countries than there are languages, we can still recommend JackpotCity to most players.
More information about the casino
- Jackpot City Promotions and Bonuses
- Game Selection
- Deposits and Withdrawals
- Security and Licensing
- Jackpot City Help and Support
A bonus of $1,600 awaits you if you choose to take full advantage of the JackpotCity welcome offer. This offer is spread out over your first four deposits, all of which will be rewarded with a 100% bonus. Of course, you don’t have to take full advantage of the maximum bonus if you don’t want to since any deposit between $10 and $400 will be doubled. You have 7 days from the time you sign up to take advantage of this bonus.
One thing you should note is that even if the casino calls the welcome offer a sign-up bonus, it’s not what we would usually find with this type of bonus. This isn’t a free bonus the way registration bonuses are normally set up, since you’ll need to deposit funds into your account to be able to get the bonus money. If you want, you can also use a currency other than USD, and if you do, the bonus will be the equivalent of up to $400 per deposit in your chosen currency.
Four 100% bonuses of up to $400 sounds like a good deal, but you can’t really know for sure whether it is or not until you’ve seen the bonus terms. Unfortunately, the terms for this bonus could have been better. The wagering requirement you’ll need to complete before any bonus funds can be withdrawn is 50x the bonus amount you receive, and this is a lot. We consider x35 to be the standard requirement for turnover, so x50 is quite a bit above average.
On the other hand, there’s also some good news. Since this is what you might recognize as a second-chance-bonus, it means that you start playing with your own funds first. If you win with the real money you deposited, you can make a withdrawal whenever you want and simply forfeit the bonus money. That means if you get lucky with your own money, there’s no wagering requirement to consider, and all your winnings are yours. The x50 only kicks in once you’ve lost your deposited funds. So, if you win with these funds, and you manage to turn over what you need to convert the money into real cash, you’ve simply gotten lucky on your second chance. And you’ve done this with money you didn’t deposit yourself. In other words, you don’t have anything to lose by taking part in the welcome bonuses.
One thing you should note is that there’s a maximum win that applies to winnings from a converted bonus. The amount you can withdraw is capped at x6 the deposit you made. So, if you win more, any additional funds will be deducted from your account before payout. But, this doesn’t apply if you’re lucky enough to win a progressive jackpot.
There are several different bonus offers and campaigns on the promotions page at JackpotCity Casino. On this page, you can always find an overview of the offers available to all players, but you can also find exclusive offers. The best promotion they have is their loyalty system. You’ll be collecting points for every real cash bet you place in the casino, and once you’ve collected enough points, you can exchange them for bonus money. This is basically a form of wagering cashback.
From the main menu, you can navigate to the promotions calendar, and this is a very easy way to keep track of which offers you have, and which will be available in the upcoming week. In the same menu, you’ll also see the bonus wheel, which you can spin for the chance to win a bonus.
Classic casino games are the games you’ll find at JackpotCity, and the majority of the games are, of course, found in the slots category. These are purely games of chance, and if you’d rather be able to impact your chances of winning, it’s the skill games you should try. And that means you’ll want to play the table games that are on offer.
Automated games that run on random number generators make up about 650 of the 700 games in the JackpotCity Casino. The modern video slots are the most popular ones, although you’ll also find classic slots and table games as well. The platform this casino uses is provided by Microgaming, but you’ll also find games from NetEnt. This means you can find all the player favorites like Gonzo’s Quest, Reel Rush and Dead or Alive, plus Immortal Romance and Bust the Bank, just to name a few.
What you’ll notice at JackpotCity is that you’ll find all of the slots and casino games in two separate game categories in the main menu: Casino and Vegas. It really doesn’t matter which of these you choose since the game selection is the same in both.
There aren’t that many different game groupings in the menu for each category, but at least you can choose to see all of the jackpot games, all of the table games, and all of the video games split into groupings. But if you scroll down the page, you might see some more options. New and Exclusive, Popular, Hot and Cold are categories you might come across while scrolling down the casino’s main page.
When a casino chooses a name like JackpotCity, we tend to have big expectations for the selection of slots and games with progressive jackpots. Unfortunately, we were disappointed. There are only 15 different games with progressive jackpots, and this is below average for an online casino. The best casinos on the market have more than 200 jackpot games, so a meager 15-game selection doesn’t impress us much. Just the opposite.
Another thing we found disappointing is that even though JackpotCity includes games from game developer NetEnt as a part of their casino, they don’t offer any of their jackpot games. Since only the jackpot games from Microgaming are part of the selection, you’ll only find one of the big global jackpots in this casino, namely Mega Moolah. The slot Major Millions may also have quite a big jackpot on offer, but the rest of the slots have fairly small jackpots that are far from the biggest wins you can expect from online slots with global progressive jackpots.
In the live casino, you’ll find the third game provider whose games this casino offers. In the JackpotCity Live Casino, Evolution Gaming was chosen as the provider of the live table games. If a casino only chooses one provider for games with a live dealer, we always like to see Evolution as the one they go for. This is simply because it’s the only way a casino with only one live casino game developer can ensure a good selection of games.
You’ll get a preview of 17 different games when you enter the live casino, but in reality, the number of tables on offer is much bigger. In the preview, you can simply choose which type of table game you want to play, but by just clicking on one of these, you can enter the games lobby and see the whole selection. If, for example, you click on Casino Blackjack, you’ll be taken to the blackjack lobby where almost 50 different tables await. If you chose Roulette, you’ll get to the lobby with all 16 roulette tables. One of the roulette tables is also streamed directly from the land-based casino Dragonara in Malta. This allows you to play at a real-life casino via the JackpotCity Live Casino.
The payment methods you’ll have available to you will depend on the country you’ve registered your account from. In general, though, JackpotCity has a good selection of deposit methods to choose from. Among the methods that should show up as options for players from most countries are Visa, MasterCard, Maestro, MuchBetter, PaysafeCard, Skrill, Neteller and ecoPays. It’s more than likely that some other local options will also be available, and some players will even be able to use PayPal.
On the website, before you log in, you can also choose Banking in the main menu. From here, you’ll be able to see all of the possible payment methods you can use. Just remember to choose your country before you check the list. More or less the same options will be available for withdrawals and deposits.
When you register your account, you have to use accurate personal details. Nicknames and short forms of your name or address should never be used because, at a later stage, you’ll have to submit documents to verify your account. When this happens, the details you have entered earlier will have to match the details on your ID and proof of address. The verification process is done to protect both the casino and players, and to prevent any underage players from gambling on the site. Adding the correct date of birth to your account is therefore very important because making sure you’re 18 years of age or older is one of the things they check very thoroughly.
The license that JackpotCity uses to offer legal gambling online to players in multiple jurisdictions is the one from the Malta Gaming Authority. This license is considered the best one casinos can use for players from more than one country. So, if you live in a country that’s considered an unregulated market, this should be the preferred license for you. Players from regulated markets, however, won’t be able to play under this license because they’ll instead have to comply with their local regulations and gaming authority. By choosing your language on the site, which will most likely be one of the 40 languages JackpotCity offers, you’ll be able to see which license applies to you at the bottom of the page.
One thing we like about casino operators that only choose to focus on one type of game or one game category is that it’s always easy to find your way around their websites. As we mentioned, we don’t know why there’s one category called Casino and another called Vegas because in reality, they’re both pretty much the same. That leaves Casino and Live Casino, and changing between these two takes just a click of a button.
Even though we also mentioned that there aren’t that many different groupings of games other than Jackpots, Video Poker, Table Games and Slots, these are actually enough as they are. Since the website shows as many as 8 games per line, you can easily view a lot of the games quickly, without having to scroll, and scroll, and scroll. Something we’re sure you’ll also like is the fact that all of the games load at the same time so you don’t have to keep prompting the site to show you more.
The bonus calendar might be the most unique aspect of jackpotcity.com’s usability when compared to other online casinos. We like this feature so much we wish more casinos would implement it on their sites.
One more thing we should mention is that you’ll get the choice of playing instantly through your browser or downloading the casino. Since it’s 2020, we can’t say there’s any clear reason to go for downloading when you can just as well play without having to do this, but at least the option is available if you want it.
You use the same website whether you’re playing from a desktop or a mobile device. Thanks to HTML5, the site automatically adjusts to fit the screen size you’re using. The casino website’s usability is just as good from a smartphone or a tablet, and the layout is the only difference you’ll notice. You can find the same features and services whether you’re using an iPhone or an iPad, or a device that runs on Android, Windows or anything else.
The support team at JackpotCity Casino is always available since they’re open 24 hours a day, 365 days a year. Whenever you have a question, you can always start a live chat or send them an email. We would recommend that you opt for the chat because this is by far the quickest way to get help. You’ll usually be connected to a support agent in less than a minute whereas getting a reply to your email might take a couple of hours.
What we do find a bit disappointing is that there’s no FAQ on the site, which means you have to contact support for every single question you have. It is, of course, possible to find the terms and conditions, and other rules on the site. But other than that, no real information is provided.