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Lucky Creek

Lucky Creek

8.5Our score

Generous Promotions

Not accepting players from: Virginia - United States

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Lucky Creek Details

Gambling License:
Game category:
Slots, Table Games
Game provider:
Deposit methods:
Languages:
English
Restricted countries and regions
Available countries
iGaming Company:
Live chat:
Yes
Withdrawal methods:
SkrillBitcoin View more  Credit Card, Courier Check, EcoPayz
Withdrawal Times:

Pros

  • Wide array of promotions
  • 24/7 customer support
  • Lots of good search functionalities
  • Nice commitment to the theme
  • Free spins included in welcome offer

Cons

  • Poor customer support experience
  • Game selections are somewhat lacking
  • €100 winning cap on bonus funds

Taking inspiration from the Wild West and the gold rushes of the time, Lucky Creek casino first opened its doors back in 2009. Being in the business for over a decade is a long time for an online casino and usually, the experience that comes with it is invaluable, although some older sites do struggle to keep up with their more modern competitors. Lucky Creek relies on its ethos that consists of trust, excitement and rewards to separate themselves. We will be delving into whether they are able to live up to these admirable qualities or if they are simply too late to the rush.

Lucky Creek review

What to expect at Lucky Creek:

  • Over a decade in the business
  • Bonus and free spin welcome offer
  • Lots of promotions
  • Strong theme
  • 24/7 Support

Table of Contents

Game Selection

Casino Games, Poker & Keno

The collection of games provides a good amount of titles with around 200 slot games available, as well as a number of table games, virtual poker machines and keno. Being able to choose from over 200 games definitely sounds impressive, but it is actually rather commonplace in today’s climate for a site to be able to provide several hundreds of games. What compounds this fact is the disappointing variety of game providers, along with the lack of live casino games that really do the site a disservice. The online casino world is highly competitive and game selections are a tangible feature that sites can often boast about. Any online casino that is lacking in certain aspects of this is, unfortunately, competing at a disadvantage.

Slots and table games

The main bulk of Lucky Creek games consists of Betsoft slots with a few other smaller providers also included in the catalog. While Betsoft is certainly a well-regarded provider with a lot of popular slots, like Slotfather Part II, it is not enough to distract from the fact that other major providers like NetEnt and Microgaming are missing. These are major providers that players have come to expect to be part of a good casino’s library and there is essentially no good reason, from a customer’s point of view, not to include these providers. 

This also has the knock-on effect of limiting additional game types like progressive jackpots. Microgaming is the developer of some of the biggest progressives on the market, like Mega Moolah, and not having these options is again somewhat of a disappointment. It by no means makes Lucky Creek a bad casino, although it does result in other casinos gaining an edge over it. What makes this all the more mystifying is the solid search and filter options that are provided on the All Games page, including filtering by game type, features and pay lines, which seems to suggest that there is a lot more room for further game additions.

Table Games at Lucky Creek

You would hope that the lack of progressive slots and live casino games would be made up for with table games and other specialty games, but unfortunately that is not quite the case here. There are nine table games, consisting of eight blackjack variations and one roulette table. There are also four different types of keno under the “Other” category, which could just as easily be renamed to the “Keno” category. We do always appreciate when a casino at least offers some additional game types to the mix, but only being able to field a handful of games outside of slots doesn’t feel up to par with many other sites these days.

Lucky Creek Games

Lucky Creek welcome offer

The welcome offer consists of a Lucky Creek bonus that will allow you to claim up to €500 via a 100% deposit bonus. That means you can deposit €500 and play with €1,000 on your first deposit. In addition, you will also be eligible for 25 free spins available on the Saucify slot game Age of Spartans. Both the deposit bonus and the free spins each have their own Lucky Creek bonus codes that can be entered from the “Bonus Code” page found from the navigation bar on the left side of the screen. The bonus requires the code “LUCKY1”, while the free spins have the separate code “MARSHAL”. 

The addition of free spins to the welcome offer is definitely a welcome sight, as many casinos tend to avoid offering them for first depositors. It would however be nice to be able to choose from a variety of games for the spins, but that might just be a little nitpicky. Allowing the deposit amount to gain value for up to €500 also makes this offer very welcoming, as it can cater to a wide range of budgets. You don’t have to deposit the full €500 to get something in return, as even a deposit of €20 will let you play with €40.

Bonus terms and wagering requirement

Both the Lucky Creek free spins and welcome deposit bonus have a 60 times wagering requirement attached to them. The high wagering requirements are usually to be expected for free spins, but the deposit bonus has much higher requirements than the industry standard of 35 times. To claim the offer, you will need to deposit at least €20, which includes eligibility of the free spins as well. It is important to keep in mind that many sites will only ask you to deposit at least €10, but may not necessarily include free spins in the deal. 

The real kicker though is the maximum withdrawal amount of €100 that is attached to all of your bonus funds. That means that even if you deposit the full €500 and manage to break even, upon completion of the wagering requirements, you will have any bonus funds above the €100 threshold deducted from your balance before it is converted to cash. It’s not out of the ordinary to have caps on bonus funds, but €100 seems quite low for a €500 offer. Finding all of this information will mean digging through the main terms and conditions page, as there are a lot of details missing from the promotional page.

Virginia - United States Lucky Creek bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Bonuses

100% up to $500!
60x (b)
-
Type

Welcome Bonuses

Amount
100% up to $500!
Wagering Requirement
60x (b)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly


Promotions and bonuses

There is a good deal of choice to be found on the Lucky Creek Promotions page, including recurring and time-limited offers. Their Six Shooter Mondays offer recurs on a weekly basis and awards play who have deposited at least six times during the course of the week with 66 free spins, definitely rewarding those who prefer to deposit little and often. This is just one example of the different long-form promotions that you can find, which doesn’t include the regular tournaments and loyalty program that is also available to active players. 

The loyalty program is a rather affair in that it is a points-based mechanic where you gain levels from earning points that are acquired through various account activities like depositing and playing games. Rewards can include free spins, bonuses and tangible items. You can always check your progress by visiting the Loyalty page found under the dropdown list by clicking on your profile icon.

Lucky Creek Bonus

Usability

Overall Lucky Creek Casino offers an accessible, if somewhat inconsistent, experience. The home page gives you immediate options to a lot of navigation options. You have a sidebar on the left of the screen that allows you to gain access to most of the various pages on the site. The right side of the home screen gives you a nice range of search and filter options for searching through the available games. There are a lot of good filter options here and everything is illustrated clearly, but we would like to see a game provider filter added, as it can often be frustrating when you have a favorite provider with no way to search for them. 

The biggest inconsistency appears when trying to visit a page that is regarding account management. These pages appear to be hosted by a 3rd party client, which doesn’t exactly give off a great impression. Not only does it break up the theme and branding on the site, but it also becomes a memorable characteristic for all of the wrong reasons. Most online casinos are able to maintain their thematics across the entire site, so when a casino isn’t able to do so, it stands out all the more. The same kind of issue can be found in a lot of the promotional material as well, as all offers are advertised in US dollars even with an account set up in euros. After a conversation that lasted far too long with the support team, it was finally confirmed that this is just how it is no matter where you are playing from.

Mobile Casino

The Lucky Creek mobile casino follows the same thematics as its desktop counterpart very well. The user interface even feels more slick and modern with some nice graphics and animations. Most of the navigation options are hidden behind the menu icon found at the top left of the screen, which opens a pop-up window filled with icons that can take you to various pages of the site. When on the All Games page, you will have a filter button at the bottom of the screen, allowing you to benefit from the same search features found on the desktop version. Unfortunately, the out of place 3rd party account management interface still exists on the mobile version. But with all being said, you wouldn’t be disadvantaged by choosing to play Lucky Creek on a mobile device over a desktop in any way. You can find more mobile casinos here.

Lucky Creek Mobile

Lucky Creek Help and Support

Lucky Creek does not have a dedicated FAQ page, but instead provides a number of info links, found at the bottom of the site. This includes information regarding payments, news and responsible gaming, as well as contact information to the support team. We would say that the bare minimum is included here along with the nice addition of a dedicated payments page. We would like to see them work on this by providing a full FAQ, as well as some more dedicated marketing terms and conditions pages.

It pains us to make mention of the poor experiences we encountered with the customer support team. When contacting them to ask about the currency inconsistencies displayed on-site, we were told it was due to the nationality of our account, which happened to be a member-state of the EU. After calling them out on this contradiction we were disconnected from the chat by the agent. Reconnecting to a different agent didn’t result much differently, as we were again disconnected from the chat. Throughout our time with different agents, we found that none gave off the impression that they actually wanted to be there and help us. Regardless, the support team can be contacted via live chat, email or phone on a 24/7 basis.

Lucky Creek Support

Deposits and Withdrawals

All of the usual suspects can be found here at Lucky Creek Casino when browsing through the various supported payment methods. Visa, MasterCard, Neteller and Skrill are all available, as well as cryptocurrencies like Bitcoin. Minimum deposits start at €20, while the minimum withdrawal amount is set to €100. The deposit amount is a little higher than the standard €10, but a minimum withdrawal amount of €100 is quite steep, to say the least. There may also be a transaction fee of up to €30, depending on your chosen method. Euros, US dollars, Canadian dollars and British pounds are all supported currencies, as well as Danish, Swedish and Norwegian kroner.

Security and Licensing

Lucky Creek’s gambling license is provided by Curaçao eGaming, which is the gambling authority for the small island nation of Curaçao. This license is very popular in the industry and is held by many noteworthy sites. While it is often cited as not having quite as high standards as the likes of the Malta Gaming Authority (MGA), it is still well known and well regarded across the industry. An on-site privacy policy can also be found at the bottom footer of each page, which details the various ways in which the site collects, stores, secures and uses the information stored on your account. A section on cookies is also provided, explaining how they work and why they are used.

Conclusion of Lucky Creek review

We had a good first impression with Lucky Creek Casino, as we were pleasantly surprised by a nicely designed site that puts a lot of effort into its gold rush theme. The great variety of search options for games and a well-populated promotions page are definitely big highlights for the site. It’s just a shame that this level of quality can’t remain consistent across the entire site with localization errors and a 3rd party account management service taking up a noticeable amount of the site’s real estate.

While we always appreciate being able to contact a casino’s customer support team at any time of the day, especially when time zones are a thing, our appreciation was regrettably short-lived thanks to the interactions we had with the support agents. This combined with a game selection that is lacking in today’s competitive climate and some rather restrictive withdrawal terms combines to bring a service that is simply not at the same level as what players have come to expect from a top-level casino.

Lucky Creek Casino

Pros

  • Wide array of promotions
  • 24/7 customer support
  • Lots of good search functionalities
  • Nice commitment to the theme
  • Free spins included in welcome offer

Cons

  • Poor customer support experience
  • Game selections are somewhat lacking
  • €100 winning cap on bonus funds

Screenshots

Casino - FAQs

  • Before you’re able to cash out the winnings from your Lucky Creek bonus you’ll need to complete a wagering requirement of 60x. Once this has been done your bonus money will be converted into real cash that you can withdraw.

  • Yes, you can play at Lucky Creek from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.

  • Yes, you’ll be able to reach the support department at Lucky Creek around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.

  • Yes, Lucky Creek does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.

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