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Neptune Play

Neptune Play Casino

8Our score

Excellent Live Casino Variety

Not accepting players from: Virginia - United States

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Neptune Play Casino Details

Choose the right casino

Game category:
Slots, Jackpots, Table Games, Scratchcards
Languages:
English, German, Finnish, Norwegian
Restricted countries and regions
Available countries
Casino type:
Live chat:
Yes
Withdrawal methods:
SkrillMasterCard View more  EcoPayz, PayPal, Skrill 1-Tap, Trustly, Rapid Transfer, AstroPay Card, MuchBetter
Withdrawal Times:
Withdrawal timeframe e-wallets: 24 hours
Withdrawal timeframe credit/debit cards: 3-7 days
Withdrawal timeframe bank transfers: 5-12 days
Withdrawal timeframe cheques: Not offered

Pros

  • Great welcome offer
  • Decent slots choice
  • Excellent live casino
  • MGA casino license
  • Mobile-first design

Cons

  • Limited live chat hours
  • Many restricted countries
  • Low withdrawal limits

Malta-based online casino Neptune Play got its start in 2020, and it really shows in terms of its modern web design and excellent mobile site. Covering a huge number of top video slots, live casino titles, and a healthy selection of scratch cards from some of the best games providers, this brand has quickly established itself as being able to take on the more well-known names in the industry. Add to this a decent welcome bonus spread out across your first three deposits, a range of popular payment methods, and support in five different languages and you can see that all the ingredients are in place for a great online casino experience. So, let’s dive in and see if we get carried away with the Neptune Play currents…

Neptune Play Casino review

What to expect at Neptune Play:

  • Great welcome offer
  • Decent slots choice
  • Excellent live casino
  • MGA casino license
  • Mobile-first design

Table of Contents

Game Selection

Slots, Table Games & Live Casino

The slots, table games, live casino releases come from the likes of NetEnt, Microgaming, Play’n GO, NextGen, Quickspin, Pragmatic Play, and Evolution Gaming, to name but a few. In fact, there are around 30 such excellent studios onboard, giving players a fabulous selection of games from which to choose. So, let’s have a look at the kinds of releases you’ll be playing and how you can sort through such a range of different themes, bonus rounds, and other features…

Slots and table games

As you would expect, video slots and classic fruit machines make up the vast majority of the Neptune Play games portfolio. The main Casino section is divided up into several categories, with Featured Games, New, Slots, Classic, and All Games being dominated by this kind of casino title. However, beyond that, there is little you can do to filter the games aside from searching by the provider or title in the bar on the right-hand side. Therefore, we would love to see options for filtering by theme, bet level, volatility, RTP, and other things add in the future.

Taking a look at the Featured Games section, we see the following right up top: Book of Dead, Starburst, Dragons of the North, Fruity Friends, Fire Joker, Bonanza, and Wolf Riches. This gives you a good idea of how widely the themes range and that classic three- and five-reel slots are right in amongst the most popular titles on the site. What’s more, if you need help choosing a new game, you can always play them in Demo Mode, without having to risk your own cash.

On the table games front, you need to click on the tab of the same name. There, you will find a great selection of the best video roulette, blackjack, baccarat, solitaire, and poker – although the latter only featured two such titles: Deuces Wild and Jacks or Better. On the plus side, there were lots of VIP versions of the main tables games to keep the high rollers happy, as well as things like 10p Roulette for the more casual players. All we really want to see is a few more titles to round out the choices and to maintain the interest of players in the long run.

Neptune Play jackpot slots

Despite having the mighty Microgaming signed up to supply games, none of the company’s excellent multi-million jackpot slots were present. This includes no sign of the headline-stealing Mega Moolah, Major Millions, or King Cashalot, for example. Plus, as there is no Jackpot section, we have to conclude that Neptune Play does not really value these types of slots. This, we have to admit, is hugely disappointing, as progressive jackpot games are super popular. So, there is much to improve in this area and we would love to see a live jackpot total displayed on any of the slot games that do carry a top prize so players could easily find a progressive title.

Live casino games

Thankfully, things are dramatically improved in the Live Casino section of the site. This is where Evolution Gaming steps up to the plate and hits a home run. The well-respected live dealer provider has near enough its full range of top quality live entertainment available here around the clock, with numerous virtual seats reserved for VIPs and high rollers. Especially in the more commonly found table games of roulette, baccarat, and blackjack. There are also a few versions of things like Dragon Tiger, Sic Bo, and various forms of poker. So, we’re impressed!

But it doesn’t stop there. There are also excellent HD versions of more quirky live casino titles to enjoy. These include Football Studio Pro, Mega Ball 100X, Dream Catcher, Monopoly Live, and Side Bet City. Each of these provides a welcome respite from the more traditional table games, so they are well worth checking out if you fancy a change from the more commonly seen titles.

Neptune Play welcome offer

As we pointed out in our introduction, the Neptune Play welcome bonus package is split into three parts. Each of these is triggered when you make a minimum deposit of €10 or more each time – but only for your first three deposits at the casino. However, do note that the minimum goes up to €20 for the second and third bonus offers. So, you don’t have to outlay much to get in on the welcome bonus action. Here’s exactly how each of the three offers is divided up:

  • First deposit: Claim a 100% bonus up to €200 + get 20 free spins for Starburst
  • Second deposit: Get 40 free spins for Fruity Friends
  • Third deposit: Get 40 free spins for Starburst

As you can see, then, by far the best part of the deal comes at the first deposit. Not only can you grab 20 free spins for the stellar Starburst slot, but you also get the chance to significantly boost your playing funds by taking advantage of a 100% bonus. Therefore, we would advise taking as much as you can afford at this first bite of the cherry – the casino is essentially doubling your money – whereas a minimum deposit of €20 is more than sufficient to get your free spins on your second and third deposits. Therefore, you should go all-in the first time around (within your limits, of course), then roll back on the gas for the second and third parts.

Bonus terms and wagering requirements

With such a good offer, we were expecting to see some harsh terms and conditions. However, it seems the people behind Neptune Play have decided to keep things reasonable and totally in line with industry standards. Therefore, the wagering requirements for your bonus funds only stand at 35 times. This means playing through your favorite slots 35 times within 21 days of receiving the first part of your welcome bonus. So, as we say, these terms are pretty fair.

The same 35 times wagering also applies to any winnings obtained from your free spins before you are able to withdraw the bounty. Again, we think this is more than reasonable considering current trends within the industry as a whole. Just be sure to read through the full terms and conditions before signing up to ensure you know exactly what’s expected of you each time.

Virginia - United States Neptune Play bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Packages

Up to €200 + 100 Free Spins
35x (b)
-
Type

Welcome Packages

Amount
Up to €200 + 100 Free Spins
Wagering Requirement
35x (b)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and bonuses

Once you’ve exhausted your welcome bonus offer, there are a few more promotions that might pique your interest. The first of these is a Free Play on Sundays deal that will provide you with more fabulous free spins whenever you make a qualifying deposit within the previous 14 days. Do note, however, that the wagering requirements for winnings jump up to 50 times on this one.

At the time of writing, there was also an exciting 9 Masks of Fire and 9 Pots of Gold Prize Draw promotion taking place. This carried a total prize pool of close to €100,000, so it was well worth attempting. There is also a Monthly Cashback offer of either 10%, 20%, or 30% depending on whether you had managed to level up to Platinum, Premium, or Prestige status at the casino.

Speaking of which, there is an Exclusive Club loyalty scheme. Each player begins as a New Member, but by making deposits and playing your favorite games, you can soon climb the ranks through Bronze, Silver, Gold, Platinum, Premium, and Prestige to gain more benefits. These include things like a new welcome deal each time you level up, priority withdrawals with higher limits, and access to exclusive live slots tournaments, to name but a few. Not bad at all!

Usability

We found that getting around this site was super easy, especially because the site has been built from the ground up to accommodate mobile users (more on this below). In terms of the desktop site, you get the main navigational features at the top. Return home is dead center, the Casino, Live Casino, and Scratch Cards sections are selectable on the left, and buttons for logging in (or out), signing up, and making deposits are on located on the right-hand side.

The other main options are hidden behind a mobile-style hamburger menu in the top left that drop down to reveal the following page links: Log In/Out, Game Search, Promotions, Exclusive Club, Getting Started, Information, and Change Language. Using the latter option, you can easily switch the entire site from English into either Finnish, German, Norwegian, or Spanish.

For quick access to the live chat window, a small orange Chat with Us speech bubble icon hovers in the center-right part of the screen at all times. Then, for all other useful links and information, you need only scroll to the bottom of the site to reach the footer. Here, you will find grouped pages under the following categories: About Us, Security & Privacy, Information, Getting Started, and Extras. So, if you want to find out any info about Payment Methods, Responsible Gambling, or Deposits, for example, this is the place to be. Great stuff!

Mobile casino

As we pointed out above, the entire site has been created with mobile users in mind. Therefore, there’s not a lot of difference between the desktop site and the mobile version aside from things being slightly rearranged for players using small touchscreens. This is where the hamburger menu comes in handy for tucking information away neatly on one side of the screen and accessible whenever needed. In fact, we have to admit that we far preferred playing at Neptune Play via an iPhone SE that we did on a laptop, simply because of the more tactile nature of exploring a site using a touchscreen with built-in gesturing. So, it’s hats off to the designers here, as we really couldn’t find any fault with the site when accessed through a mobile browser.

Neptune Play Help and Support

Scrolling down to the footer area will bring you to the FAQ page link. And what a valuable collection of important questions and answers it is! We were impressed by the sheer amount covered on this page and thought the answers were written well in plain English to help both new players and seasoned pros alike. Plus, the choice of questions featured here seemed to strike a perfect balance between everyday site functionality and general newbie inquiries.

These are the main categories in the Neptune Play FAQ:

  • Top 5 Questions
  • Privacy
  • Bonuses
  • Depositing
  • Cashing Out
  • Submit Documentation
  • Technical
  • Reward Point Program
  • General Information

If you can’t find an answer to your query via the FAQ page, then the live chat feature should be your next choice. Whenever we used this chat window, we had someone answering our questions on the other end within 30 seconds or so, which is pretty good going! However, it should be noted that this service is not run 24 hours a day, which could leave you high and dry when playing late at night, for example. The full opening hours are 08:00 (CET) to 00:00 (CET).

If live chat isn’t available, you can always send an email to [email protected] and one of the friendly agents will get back to you when they are next in the office – so usually within 12 hours max, if not much sooner. The only thing we would love to see added, then, except for 24-hour live chat coverage would be a direct phone number. Sometimes, only speaking directly to a human being will suffice. There are some improvements that can be made here, for sure!

Deposits and Withdrawals

There is a decent range of available payment methods for making deposits into your casino account. They are as follows: Visa, Mastercard, Bank Wire Transfer, Skrill, Neteller, Trustly, PayPal, ecoPayz, Paysafecard, Klarna, Zimpler, Euteller, GiroPay, EasyEFT, AstroPay, MuchBetter, EPS, Instadebit, and Interac. All of these methods are free of charges and will transfer funds into your account instantly, except for Interac, which takes up to 24 hours.

The list is much shorter (around half) for withdrawal methods, but the options still cover the majority of cases, in our opinion. Therefore, you can request your winnings via the following transfer methods: Visa, Mastercard, Bank Wire Transfer, Skrill, Neteller, Trustly, PayPal, ecoPayz, AstroPay, and MuchBetter. Transfer times vary depending on the method chosen, so it can either be instant or up to a maximum of eight days for Bank Wire Transfers. The available currencies for each method also vary greatly, so it’s best to check with support ahead of time.

Verifying your Neptune Play account

You will be asked for certain documentation when requesting your first withdrawal, but once you’ve completed this and you don’t later decide to change your payment method, you won’t be asked again. Therefore, it’s worth sorting these basic security checks out as soon as you can to smooth the process of getting ahold of your cash. So, when the time comes, be sure to follow the instructions sent over by a member of customer support and have some of the following documents on hand: a passport, national ID, or driver’s license, plus a bank statement or recent utility bill. You may also be asked to send in documents relating to your payment method too. But, as we say, these checks are now standard practice within the iGaming industry.

Security and Licensing

Neptune Play is fully licensed and regulated by the excellent Malta Gaming Authority (MGA), so we know you’ll be in safe hands when playing at this online casino. This license also allows the brand to operate in various territories around the world – however, there are a huge number of countries that are not serviced by this site, so be sure to check the site to see if it’s available where you live. On the safety and security front, we were happy to see full 128-bit SSL encryption used on all pages – this will help protect your personal and financial information.

Conclusion of Neptune Play review

Being a site that had only recently launched at the time of writing this review, we were mightily impressed with everything that the team had accomplished in such a short period. The games choice (aside from the lack of jackpot slots) was top-notch, the welcome bonus provides lots of goodies for new players, and the overall look and feel of Neptune Play was spot on. There are a few things to improve, of course, but we’re confident this site will get better and better over time.

Pros

  • Great welcome offer
  • Decent slots choice
  • Excellent live casino
  • MGA casino license
  • Mobile-first design

Cons

  • Limited live chat hours
  • Many restricted countries
  • Low withdrawal limits

Screenshots

Casino - FAQs

  • Yes, you can try most of the games at Neptune Play for free. Some players will be able to do this without logging in to the website, while others will have to log in and verify their age before they are able to do so. This is dependent on the country you’re playing from and the rules from the applicable gambling authority.

  • Yes, Neptune Play does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.

  • Yes, the first bonus offer you’ll get as soon as you have registered at Neptune Play, and you can read more about this offer in our review. In addition to this, you’ll also get regular bonus offers and promotions.

  • No, it’s not possible to make deposits or withdrawals using cryptocurrencies at Neptune Play. You’ll only be able to use fiat currencies, and you can find a complete list of all available payment methods on the cashier’s page of the casino.

  • Yes, there is a live casino at Neptune Play. You’ll be able to play all the popular table games, such as blackjack and roulette, with a live dealer. Go to the casino lobby to see all the available tables, including high-quality Evolution games.

Lilly V.

From
Reviewed on December 11, 2020
The casino carried an MGA license which means they don't have a choice but to comply to fair play rules. If not for this, I won't ever deposit here since the last unlicensed casino I gave a chance made consecutive deposits after the first one. In terms of the mobile experience, the website is designed well enough for me to recommend to my best mate. This means games loaded up pretty quick while acessing the different sections of the casino is a breeze. The video slot collection is just ok, while the live chat is the cream of the crop for me. I've been playing live blackjack for some time now and my wins have totalled €67. Not bad for my first two weeks at this casino. One thing I appreciate about the financial support team here is that they work fast. In my case, I got my ID verified within two days.
Limited live chat hours make the customer service underwhelming since I'm someone who bets early in the morning most times. At the least, the FAQ page is actually well-built since I learnt something in the "Cashing Out" category.

Archer

From
Reviewed on November 04, 2020
The customer support range at this casino is really impressive since it features live chat, email option, and even phone support. I found out that the live chat is the fastest, though I'm not sure whether or not they're available 24/7. If you're not a video slots lover, I don't think this is the best casino for you. For me, it's a joy to explore as I've found plenty of 5-reel titles to play which differ depending on factors like the graphics and theme. The casino is easy enough to navigate even though I prefer to play on my Pixel 4a. What I simply do is launch the casino through a browser and so far, everything runs smoothly.
The deposit and withdrawal options available at this casino is really disappointing, especially as it doesn't feature cryptocurrencies as well. Options like BTC are not only much faster, they're all so more anonymous than these conventional methods. In addition to the above con, the minimum deposit accepted by this casino is rather high at $45. So for now, I'm only playing the demo mode which doesn't extend to the live games.

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