Neptune Play

Slots, Table Games & Live Casino

The slots, table games, live casino releases come from the likes of NetEnt, Microgaming, Play’n GO, NextGen, Quickspin, Pragmatic Play, and Evolution Gaming, to name but a few. In fact, there are around 30 such excellent studios onboard, giving players a fabulous selection of games from which to choose. So, let’s have a look at the kinds of releases you’ll be playing and how you can sort through such a range of different themes, bonus rounds, and other features…

Slots and Table Games

As you would expect, video slots and classic fruit machines make up the vast majority of the Neptune Play games portfolio. The main Casino section is divided up into several categories, with Featured Games, New, Slots, Classic, and All Games being dominated by this kind of casino title. However, beyond that, there is little you can do to filter the games aside from searching by the provider or title in the bar on the right-hand side. Therefore, we would love to see options for filtering by theme, bet level, volatility, RTP, and other things add in the future.

Taking a look at the Featured Games section, we see the following right up top: Book of Dead, Starburst, Dragons of the North, Fruity Friends, Fire Joker, Bonanza, and Wolf Riches. This gives you a good idea of how widely the themes range and that classic three- and five-reel slots are right in amongst the most popular titles on the site. What’s more, if you need help choosing a new game, you can always play them in Demo Mode, without having to risk your own cash.

On the table games front, you need to click on the tab of the same name. There, you will find a great selection of the best video roulette, blackjack, baccarat, solitaire, and poker – although the latter only featured two such titles: Deuces Wild and Jacks or Better. On the plus side, there were lots of VIP versions of the main tables games to keep the high rollers happy, as well as things like 10p Roulette for the more casual players. All we really want to see is a few more titles to round out the choices and to maintain the interest of players in the long run.

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Neptune Play Jackpot Slots

Despite having the mighty Microgaming signed up to supply games, none of the company’s excellent multi-million jackpot slots were present. This includes no sign of the headline-stealing Mega Moolah, Major Millions, or King Cashalot, for example. Plus, as there is no Jackpot section, we have to conclude that Neptune Play does not really value these types of slots. This, we have to admit, is hugely disappointing, as progressive jackpot games are super popular. So, there is much to improve in this area and we would love to see a live jackpot total displayed on any of the slot games that do carry a top prize so players could easily find a progressive title.

Live Casino Games

Thankfully, things are dramatically improved in the Live Casino section of the site. This is where Evolution Gaming steps up to the plate and hits a home run. The well-respected live dealer provider has near enough its full range of top quality live entertainment available here around the clock, with numerous virtual seats reserved for VIPs and high rollers. Especially in the more commonly found table games of roulette, baccarat, and blackjack. There are also a few versions of things like Dragon Tiger, Sic Bo, and various forms of poker. So, we’re impressed!

But it doesn’t stop there. There are also excellent HD versions of more quirky live casino titles to enjoy. These include Football Studio Pro, Mega Ball 100X, Dream Catcher, Monopoly Live, and Side Bet City. Each of these provides a welcome respite from the more traditional table games, so they are well worth checking out if you fancy a change from the more commonly seen titles.

As we pointed out in our introduction, the Neptune Play welcome bonus package is split into three parts. Each of these is triggered when you make a minimum deposit of €10 or more each time – but only for your first three deposits at the casino. However, do note that the minimum goes up to €20 for the second and third bonus offers. So, you don’t have to outlay much to get in on the welcome bonus action. Here’s exactly how each of the three offers is divided up:

• First deposit: Claim a 100% bonus up to €200 + get 20 free spins for Starburst
• Second deposit: Get 40 free spins for Fruity Friends
• Third deposit: Get 40 free spins for Starburst

As you can see, then, by far the best part of the deal comes at the first deposit. Not only can you grab 20 free spins for the stellar Starburst slot, but you also get the chance to significantly boost your playing funds by taking advantage of a 100% bonus. Therefore, we would advise taking as much as you can afford at this first bite of the cherry – the casino is essentially doubling your money – whereas a minimum deposit of €20 is more than sufficient to get your free spins on your second and third deposits. Therefore, you should go all-in the first time around (within your limits, of course), then roll back on the gas for the second and third parts.

Neptune Play Casino Welcome Bonus: 100% Up to €200 + 20 Free Spins

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Bonus Terms and Wagering Requirements

With such a good offer, we were expecting to see some harsh terms and conditions. However, it seems the people behind Neptune Play have decided to keep things reasonable and totally in line with industry standards. Therefore, the wagering requirements for your bonus funds only stand at 35 times. This means playing through your favorite slots 35 times within 21 days of receiving the first part of your welcome bonus. So, as we say, these terms are pretty fair.

The same 35 times wagering also applies to any winnings obtained from your free spins before you are able to withdraw the bounty. Again, we think this is more than reasonable considering current trends within the industry as a whole. Just be sure to read through the full terms and conditions before signing up to ensure you know exactly what’s expected of you each time.

Promotions and Bonuses

Once you’ve exhausted your welcome bonus offer, there are a few more promotions that might pique your interest. The first of these is a Free Play on Sundays deal that will provide you with more fabulous free spins whenever you make a qualifying deposit within the previous 14 days. Do note, however, that the wagering requirements for winnings jump up to 50 times on this one.

At the time of writing, there was also an exciting 9 Masks of Fire and 9 Pots of Gold Prize Draw promotion taking place. This carried a total prize pool of close to €100,000, so it was well worth attempting. There is also a Monthly Cashback offer of either 10%, 20%, or 30% depending on whether you had managed to level up to Platinum, Premium, or Prestige status at the casino.

Speaking of which, there is an Exclusive Club loyalty scheme. Each player begins as a New Member, but by making deposits and playing your favorite games, you can soon climb the ranks through Bronze, Silver, Gold, Platinum, Premium, and Prestige to gain more benefits. These include things like a new welcome deal each time you level up, priority withdrawals with higher limits, and access to exclusive live slots tournaments, to name but a few. Not bad at all!

We found that getting around this site was super easy, especially because the site has been built from the ground up to accommodate mobile users (more on this below). In terms of the desktop site, you get the main navigational features at the top. Return home is dead center, the Casino, Live Casino, and Scratch Cards sections are selectable on the left, and buttons for logging in (or out), signing up, and making deposits are on located on the right-hand side.

The other main options are hidden behind a mobile-style hamburger menu in the top left that drop down to reveal the following page links: Log In/Out, Game Search, Promotions, Exclusive Club, Getting Started, Information, and Change Language. Using the latter option, you can easily switch the entire site from English into either Finnish, German, Norwegian, or Spanish.

For quick access to the live chat window, a small orange Chat with Us speech bubble icon hovers in the center-right part of the screen at all times. Then, for all other useful links and information, you need only scroll to the bottom of the site to reach the footer. Here, you will find grouped pages under the following categories: About Us, Security & Privacy, Information, Getting Started, and Extras. So, if you want to find out any info about Payment Methods, Responsible Gambling, or Deposits, for example, this is the place to be. Great stuff!

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Mobile Casino

As we pointed out above, the entire site has been created with mobile users in mind. Therefore, there’s not a lot of difference between the desktop site and the mobile version aside from things being slightly rearranged for players using small touchscreens. This is where the hamburger menu comes in handy for tucking information away neatly on one side of the screen and accessible whenever needed. In fact, we have to admit that we far preferred playing at Neptune Play via an iPhone SE that we did on a laptop, simply because of the more tactile nature of exploring a site using a touchscreen with built-in gesturing. So, it’s hats off to the designers here, as we really couldn’t find any fault with the site when accessed through a mobile browser.

Scrolling down to the footer area will bring you to the FAQ page link. And what a valuable collection of important questions and answers it is! We were impressed by the sheer amount covered on this page and thought the answers were written well in plain English to help both new players and seasoned pros alike. Plus, the choice of questions featured here seemed to strike a perfect balance between everyday site functionality and general newbie inquiries.

These are the main categories in the Neptune Play FAQ:

• Top 5 Questions
• Privacy
• Bonuses
• Depositing
• Cashing Out
• Submit Documentation
• Technical
• Reward Point Program
• General Information

If you can’t find an answer to your query via the FAQ page, then the live chat feature should be your next choice. Whenever we used this chat window, we had someone answering our questions on the other end within 30 seconds or so, which is pretty good going! However, it should be noted that this service is not run 24 hours a day, which could leave you high and dry when playing late at night, for example. The full opening hours are 08:00 (CET) to 00:00 (CET).

If live chat isn’t available, you can always send an email to [email protected] and one of the friendly agents will get back to you when they are next in the office – so usually within 12 hours max, if not much sooner. The only thing we would love to see added, then, except for 24-hour live chat coverage would be a direct phone number. Sometimes, only speaking directly to a human being will suffice. There are some improvements that can be made here, for sure!

There is a decent range of available payment methods for making deposits into your casino account. They are as follows: Visa, Mastercard, Bank Wire Transfer, Skrill, Neteller, Trustly, PayPal, ecoPayz, Paysafecard, Klarna, Zimpler, Euteller, GiroPay, EasyEFT, AstroPay, MuchBetter, EPS, Instadebit, and Interac. All of these methods are free of charges and will transfer funds into your account instantly, except for Interac, which takes up to 24 hours.

The list is much shorter (around half) for withdrawal methods, but the options still cover the majority of cases, in our opinion. Therefore, you can request your winnings via the following transfer methods: Visa, Mastercard, Bank Wire Transfer, Skrill, Neteller, Trustly, PayPal, ecoPayz, AstroPay, and MuchBetter. Transfer times vary depending on the method chosen, so it can either be instant or up to a maximum of eight days for Bank Wire Transfers. The available currencies for each method also vary greatly, so it’s best to check with support ahead of time.

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Verifying Your Neptune Play Account

You will be asked for certain documentation when requesting your first withdrawal, but once you’ve completed this and you don’t later decide to change your payment method, you won’t be asked again. Therefore, it’s worth sorting these basic security checks out as soon as you can to smooth the process of getting ahold of your cash. So, when the time comes, be sure to follow the instructions sent over by a member of customer support and have some of the following documents on hand: a passport, national ID, or driver’s license, plus a bank statement or recent utility bill. You may also be asked to send in documents relating to your payment method too. But, as we say, these checks are now standard practice within the iGaming industry.

Neptune Play is fully licensed and regulated by the excellent Malta Gaming Authority (MGA), so we know you’ll be in safe hands when playing at this online casino. This license also allows the brand to operate in various territories around the world – however, there are a huge number of countries that are not serviced by this site, so be sure to check the site to see if it’s available where you live. On the safety and security front, we were happy to see full 128-bit SSL encryption used on all pages – this will help protect your personal and financial information.

Being a site that had only recently launched at the time of writing this review, we were mightily impressed with everything that the team had accomplished in such a short period. The games choice (aside from the lack of jackpot slots) was top-notch, the welcome bonus provides lots of goodies for new players, and the overall look and feel of Neptune Play was spot on. There are a few things to improve, of course, but we’re confident this site will get better and better over time.