Overview
The name O'Reels immediately paints a picture of the famous luck of the Irish. However, apart from the logo, there is a surprising lack of Irish themes going on here. Instead, you can expect to find a thematically neutral design that instead opts to wow you with the large catalog of games and promotions available. Part of the ProgressPlay network, O'Reels is able to draw upon a wealth of experience and connections to create a sleek and modern platform that has a lot to offer. Exactly what this includes is covered in-depth right here!
Bonuses
The welcome offer is spread across your first three deposits, where every deposit will grant you a set of O'Reels free spins. Your first deposit will grant you 25 spins, while your second and third deposit will allow you to claim 15 spins each. This provides you with a total of 55 free spins, which will all be available on NetEnt’s hit slot game Starburst. This is an incredibly popular low volatility slot and is something we bet will be very enticing for a lot of players.
It’s quite refreshing to find a casino that offers free spins right from the start, as most welcome packages tend to solely consist of deposit bonuses. While the free spin amounts might seem quite low, it is actually rather fair considering that you will also have your deposited funds to play with, which won’t be tied to any wagering requirements. There’s also no need to enter an O'Reels bonus code, as the spins will automatically be credited to your account upon depositing.
Bonus Terms and Wagering Requirements
All of the terms and wagering requirements are the same for all sets of free spins. They will all need to be wagered 50 times, which is very high but to be expected for a free spin welcome offer. What we found to be particularly disappointing is that winnings are capped at a maximum of €20 when completing the requirements. This means that you could get lucky and complete the wagering requirements with €100 worth of bonus funds, which will then be cut down to €20 worth of cash funds. You will also need to be aware of the fact that your bets will always withdraw from your cash balance first. The free spins and resulting bonus amount will need to be wagered within seven days of crediting or otherwise be forfeit.
Promotions and Bonuses
While the welcome offer doesn’t include an O'Reels bonus, there certainly are a lot of promotions to make up for it. The O'Reels promotions page, found by clicking on the gift icon at the top of the page, is full of various recurring and limited-time offers. There are several weekday and weekend events that offer different bonuses, free spins, and tournament events. We are really impressed with the wide range of options presented to players right out of the gate. It makes the site feel very alive with there always being something new and different right around the corner.
There’s also a VIP Club page that you can find at the bottom of the site. This details a five-tiered loyalty program that you can advance through with the accumulation of points. These are earned through simply playing on the site with real money wagers, allowing you to level up your rank and earn new perks and prizes.
Game selection
Casino, Live Casino & Jackpots
Players have a great deal of choice when it comes to the selection of O'Reels games. There are over 50 providers supported, which can be filtered through a handy drop-down list. This is a rather impressive amount and does a great job of presenting a large amount of variety over several games categories. There are some solid search functions to match, allowing you to pick a particular game category, list titles by new or featured, as well as marking specific titles as favorites, which are then put into their own category. It’s safe to say that we are thoroughly impressed with what’s on offer here.
Slots and Table Games
It will take you a long time to reach than when scrolling through the complete list of slot games available at O’Reels. Just looking at the list of available providers already gives a clear indication of the vast array of choices available to players. These providers include NetEnt, Microgaming, and Play’n GO, as well as dozens of other high-quality studios. This means that you will have a large number of the most popular titles to pick from, including Gonzo’s Quest, Immortal Romance, and Book Of Dead to name a few. Regardless of your preferences, there’s sure to be something to your liking, ready to be found.
There are around 40 table games, found in the Casino category, offering up a respectable amount of choice. The vast majority of these tables consist of Blackjack and Roulette variations, although you can also find some Poker and Craps tables to enjoy.
Jackpots at O'Reels
Jackpot games have their own category that offers over 40 fixed jackpot games to choose from. This is certainly enough choice to provide most jackpot lovers with something to their tastes. There is a diverse selection of themes and jackpot amounts to choose from, with Galactic Girls being one of our personal favorites.
We couldn’t help but notice, though, the fact that there appears to be a distinct lack of progressive jackpots. We spent a good amount of time looking through the All and Jackpot categories, but were unable to find anything. This is particularly disappointing considering that there are some many great progressive jackpot providers already supported on-site. There’s no Mega Moolah, Divine Fortune or Hall Of Gods to be found here. We really hope that this is something O’Reels can work on changing in the future, as this will be a big letdown for fans of the massive jackpot amounts that progressives can skyrocket to.
Live Casino Games
Live casino players will have the pleasure of being able to take a seat at over 50 tables at O’Reels. The bulk of these will include several variations of Blackjack and Roulette, featuring numerous different rulesets and wager amounts. There are also a few Baccarat tables and a single offering of Three Card Poker. Evolution is a powerhouse in the development of live games and both provide a selection of their games here. Their tables are immersed in great production values and hosted by highly professional and very friendly dealers, who you can interact with via live chat functionality.
While the number of tables available is certainly a decent amount, we are quite disappointed with the variety of games to choose from. There are no specialty games for example, which Evolution certainly has somewhat of an expertise in. Their Dreamcatcher and Monopoly Live tables have proven themselves to be incredibly popular and we would definitely like to see these become available here, as well as many more specialty and niche live games.
Usability
Apart from the logo, there isn’t much of an Irish theme going on here. Instead, you can expect to find a very well designed site, which has a modern style based more around traditional online casino form and functionality. That is by no means a bad thing though, as the presentation is highly polished and very user friendly. While we would certainly like to see the casino live up to its name more, the theme that is instead presented to players focuses more on clean and modern aesthetics.
Navigation is easy with a variety of the most commonly used links and icons presented at the top, while more informational pages are available at the bottom of the page. The top right of the page shows your bonus and cash balances side by side, allowing you to quickly distinguish between the two. The Cashier and Account pages also contain a number of links inside them, so that you can quickly access useful information and resources. All things considered, we really like the presentation and functionality of this site.
Mobile Casino
You can expect the same great experience playing on the O'Reels mobile casino. There’s no compromise on style or choice of games when playing on a mobile device, making it ideal for anybody wishing to play while on the move. You have all of the same game search functionality available to you, as well as a menu icon, at the top left of the screen, allowing you to navigate to various pages. The mobile version captures the same theme and usability that desktop players benefit from. Overall we are very impressed and it shows that O’Reels has put an equal amount of care and attention for players, no matter their preferred device. This is especially noteworthy, as some other casinos will simply add a mobile version as an afterthought, just so they can say that they have some, but this is certainly not the case here.
O'Reels Help & Support
There are some very nice informative pages that you can find at the bottom of O’Reels’ site. Information on payment methods, game payouts and the VIP Club are all found here, as well as an extensive FAQ. This contains a lot of answers, separated into separate categories. Links are also embedded into the page, however, they didn’t seem to work for us, which is unfortunate.
These are the main categories in the O'Reels FAQ:
- How Do I Join?
- Casino Verification
- Casino Withdrawals
- Casino Deposits
- Casino Limits
- Technical
- General Questions
You can reach the customer support team via email, live chat and an on-site contact form. Their services are available 24/7 with a very polite and professional team, in our experience chatting with them. The live chat functionality gives you the options of attaching documents, while ending the conversation will allow you to give a rating out of five stars, alongside a comment box. You can also download the chat transcript, which will be saved onto your device in a PDF file format. Should you need to contact the support team, we would definitely recommend you do so via live chat, as this will allow you to get a quick and more tailored response.
Payment Methods
You have a lot of options available to you when choosing a preferred payment method. The standard methods are all there, including Visa, MasterCard, Skrill and Neteller. Bitcoins are also supported at this casino, which is a growing trend in the industry. There are also several bank transfer options available, which can vary depending on your country of residence. You can find an explanation of the various supported deposit methods on the Deposits page, found at the bottom of the site. This will provide an explanation of each individual method, while also informing you of the various minimum deposit amounts and any currency or country restrictions that may apply. All payments are listed as having an instant processing time, while most have a minimum deposit amount of €10, although some start at €20, such as Trustly.
A separate Withdrawals page is also provided, found right next to the Deposits page. While the detailed explanations of each method are left within the Deposits page, you will still be able to find a good breakdown of the various parameters for each method when withdrawing. Most withdrawal methods will have a pending period of three working days, a processing time of one working day, followed by a transfer time of three to seven working days. Other methods, such as E-wallets, will usually be completed much faster though. You will need to keep in mind that each withdrawal request will come with a transaction fee of €2.50, which is also the minimum withdrawal amount for all methods, except for bank transfer. Wire transfers have a minimum withdrawal amount of €50.
Verifying Your O'Reels Account
Clicking on the Cashier button, followed by Verify ID will allow you to begin the process of fully verifying your O’Reels account. This is a necessary process, applicable at all licensed online casinos, which you will need to eventually complete. This will most likely become apparent when wishing to make a withdrawal request and is a necessary step that the site must perform, in order to adhere to anti-money laundering legislation.
Documents that you will be asked to send in will usually include a proof of address, proof of identity, and proof of ownership of your chosen payment method. The on-site uploader allows you to securely send this documentation to the casino. Many other establishments won’t allow you to send documentation until it is requested, which tends to cause delays in the processing of any pending withdrawals. We therefore always appreciate when a dedicated uploader is provided and active immediately upon account creation.
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Security
O'Reels is registered and licensed with both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). The MGA is a widely used and highly respected licensing authority with a jurisdiction that covers numerous countries and regions. The high standards it has towards player protection, fairness and responsible gaming makes it an ideal authority that players can rely on. While the UKGC is limited to a UK jurisdiction, it is equally known for its high standards. An online casino that is able to maintain both licenses, which must be operated independently, is definitely doing something right.
A Privacy Policy page is also available from the bottom of the site. This page provides a clear explanation of the different ways in which your data is handled. There are 17 different categories that cover various aspects of processing, storing and securing your data, although if we could recommend one category, it would be section 11. This part of the policy covers the rights you have as a user, which is outlined as per EU legislation. Right of access and right of erasure are both particularly important to keep in mind, should you ever be concerned about your data.
Conclusion
By now, it is probably no secret that we are really happy with what O’Reels has to offer. The site is expertly designed and very user-friendly on both desktop and mobile devices. The amount of game providers and payment options is truly impressive, which is backed up by an impressive number of assorted promotions that aims to appeal to every type of player. We were also very satisfied with the friendly support team that is available 24/7.
Our only complaints are regarding the diversity of some of their game categories. This is mainly due to the fact that they have already shown what is possible with the notable amount of supported providers. As such, it is particularly perplexing that there is a distinct lack of progress jackpots, along with a less expansive live games section than what we initially hoped for. The groundwork is already in place with the providers, so we have faith that they will be able to improve upon this in the future. With regards to what is already available, we think that this is a stellar performance from a casino that has the potential to be a prime establishment, for those looking for a new place to play at.
