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PlayFrank

PlayFrank

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Overview

Our rating
Game selection
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Bonuses
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Usability
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Help & Support
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Payment Methods
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Security & Licensing
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Acquired by the Aspire Global network around a year ago, PlayFrank certainly must have done something right to attract such an industry heavyweight. It certainly does a lot to give off a strong first impression, with a colorful and modern user interface and a very generous welcome offer. Standing out is certainly important in such a competitive market, but whether this casino manages to do so, without sacrificing all the things players enjoy, is yet to be seen. Keep reading our PlayFrank review to find out.

Pros & Cons
Easy to use interface
Great selection of games
Licensed and regulated casino
Generous welcome bonus
Great bonuses and promotions
Phone support not available
Progressive jackpots missing

Bonuses

There are many PlayFrank bonuses, bonus spins, and other promotions available based on players' country of residence. New players at PlayFrank casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.

Game selection

Searching through the catalog of PlayFrank Casino games is made easy, thanks to a variety of categories you can browse through. Different game categories appear when choosing between regular casino and live casino games, which includes the lobby that contains several subcategories. In addition to this, you can also find a search bar at the top right of the game selection screen, allowing you to search for specific titles. While this is all very good, we would like to see filters be implemented into the search options. Allowing players to filter by the game providers, for instance, would be very much appreciated.

Slots and Table Games

There are over a thousand slots to choose from here, developed by a large variety of providers. NetEnt, Microgaming and Quickspin are just a few examples of providers that you can expect to find. This means that there is a great potential to find the right game for you, including some of the most widely popular titles out there. Dead Or Alive II, Immortal Romance, and Big Bad Wolf are all very popular slot games, amongst an extensive and highly appealing collection. The diversity of themes and mechanics is incredibly competitive with even the most slot-focused online casinos.

It doesn’t end with slots though, as you are also able to choose from a large number of table games. There are around 40 tables to choose from, including various different types of Blackjack and Roulette, as well as some specialty games mixed in. There is however no indication of Video Poker and other more niche game types, which is slightly disappointing. While these types of games might not be as popular as slots, there is still a large audience for them. What’s more disappointing is the distinct lack of progressive jackpots, which often have their own dedicated category at other casinos. We sincerely hope that PlayFrank will rectify this in the near future, as it adds a serious dampener on an otherwise impressive games catalog.

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PlayFrank
PlayFrank
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info
new players only · minimum deposit: €20 · wagering: 35x (b), 21 days · wagering: 35x (fs) · full bonus T&C Apply

Live Casino Games

The live casino section makes an excellent showing. With over 100 live tables, there is certainly enough choice to be found here. The vast majority of these tables consist of Blackjack, Baccarat and Roulette variations, while there are also a few Poker tables to be found. All of the tables have their minimum and maximum bet amounts showing directly on the thumbnail, which is excellent. We always appreciate when extra information is added to the game selection screen.

It seems that the entire collection is provided by Evolution Gaming, as we were unable to find tables provided by other studios. This isn’t necessarily a bad thing though, as Evolution Gaming is highly regarded for its excellent production values and its range of specialty games. Football Studio and Dreamcatcher are a couple of examples of such specialty games, provided by Evolution Gaming, which always makes for great additions to the live games catalog. Offering unique and interesting mechanics, while retaining the same quality live gaming atmosphere, are simply a great asset of specialty games that is sorely missed when not available.

PlayFrank Games

Game selection at PlayFrank

Usability

What immediately struck us, upon account registration, was the clean yet colorful user interface. All of the menus and icons are nicely stylized without sacrificing usability, which helps a lot when it comes to navigating through the site. There is a nice sidebar to hop from page to page, although a lot more depth is put into the menu icon at the top of the sidebar. This icon provides you instant access to practically every page of the site, making it easy to find exactly what you are looking for. We would very much appreciate it if this same attention to usability would be put into the game selection screen though. Filter options and more information displayed within the game thumbnails would go a long way into making this a perfectly designed site.

At the moment there only appears to be two supported languages; English and German. While it is a good effort to have more than just an English display, we have experienced a lot of other sites that are able to provide several language options. Naturally, the more languages a site supports, the more accessible it becomes to a wider player base.

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PlayFrank
PlayFrank
star star star star star
info
new players only · minimum deposit: €20 · wagering: 35x (b), 21 days · wagering: 35x (fs) · full bonus T&C Apply

Mobile Casino

The same great design and functionality can also be found on the PlayFrank mobile casino. A few things have been moved around to optimize the site for smaller screens, however this doesn’t come at the cost of the attributes found on the desktop version. There is one major exception to all of this though, which could be a dealbreaker for some. It seems that virtual table games have almost been completely forgotten about on the mobile site, as there is no dedicated category for them and the selection has been vastly diminished. We can find no reason whatsoever as to why this was done, as it is not typical for a casino to forego an entire games category that could just as easily function on a mobile platform.

If you are not too concerned about virtual table games and are more interested in slots and live games, then you will most likely be very happy with what is provided from the mobile version. The benefits of being able to play from wherever you are, while still having a choice of over 1,000 games, nicely packaged in a modern and accessible design can still be enough to outweigh certain functional sacrifices.

PlayFrank Mobile

Screenshots

PlayFrank Help & Support

The More Info and Player Support sections, found at the footer of the site, are a great place to start for keeping yourself informed. From here you can find an assortment of helpful pages and resources to get a better understanding of certain aspects, such as security and fair play, as well as an extensive FAQ page.

These are the main categories in the PlayFrank FAQ:

  • Games Information
  • Deposit
  • Cash Out
  • Submit Documentation
  • Technical Problems
  • Bonus Policy
  • The History Of Scratch Cards
  • Forgot Your Password
  • Frequently Asked Questions

The PlayFrank support team can be contacted via email or live chat and are available 08:00 CET to 00:00 CET, every day of the week. It is definitely not a poor showing being only down for eight hours a day, however, many other casinos are able to provide support on a 24/7 basis. Sometimes those extra eight hours can make all of the difference, especially when having to consider different time zones. The live chat function does have some great functions though, such as being able to attach documents and having full emoji support.

PlayFrank Support

Payment Methods

There are seven different currencies to choose from when first registering an account, including euros and US dollars. Visa, MasterCard, Trustpay, Skrill and Neteller, ePay.bg, as well as a few other options are available, with the minimum deposit amount starting at €10. We were however unable to see any bank transfer methods being available to deposit with. The withdrawal screen is also blocked off until you have made a deposit, which does limit the transparency of the available options and any restrictions present. We can however say that there is a withdrawal limit of €50,000 per month, which is nice and high.

There is no dedicated deposits and withdrawals page to be found on-site, which we do hope to be amended upon in the near future. It is quite common to see an online casino provide detailed breakdowns of the different payment methods, as well the parameters surrounding them, regarding fees and processing times for example.

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PlayFrank
PlayFrank
star star star star star
info
new players only · minimum deposit: €20 · wagering: 35x (b), 21 days · wagering: 35x (fs) · full bonus T&C Apply

Verifying Your PlayFrank Account

Account verification is an important process to complete at any licensed online casino. As per anti-money laundering legislation, you will be asked at some point to send in documentation to verify your ownership of your registered details. This process usually starts when requesting a withdrawal (or on account creation for players from the UK) and will require you to send in a proof of address, proof identity and proof of ownership of your chosen deposit method.

A document uploader can be found from the Account Details section, allowing you to verify your account directly onsite. This means that you don’t have to go through your email provider, making the process more streamlined and secure. Another benefit is allowing you to complete your end of the process immediately upon account creation. This will help prevent any unforeseen delays to your future withdrawal requests, as this will otherwise be halted by the need to process your documentation.

Security

PlayFrank is licensed by not one, but two, highly regarded licensing bodies. Carrying licenses from the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC) takes a lot of hard work and particular attention to varying legislation. While the UKGC only holds domain over the UK, it can be seen as nothing but a good sign when a casino is able to acquire and maintain a license from them. The MGA is much more widely recognized and plays a huge part in requiring player protection and safety, as well as an overall high standard for operation. Both authorities ensure players here are protected and taken care of. All the positive PlayFrank reviews from users and resolved complaints support this thesis.

A Privacy Policy page can also be found within the footer of the site. This page provides a detailed explanation of what data is being stored, while also covering how the site extracts and uses your information. What you might find most useful though, is the section covering your rights. This policy bases your rights on EU policy, covering your ability to obtain or delete information stored on you, for example.

Conclusion

We feel that PlayFrank lives up to its great first impressions for the most part. The collection of over 1,000 games and a very enticing welcome package does a great job of welcoming new players into the casino. There is definitely something to be said for a welcome offer that includes bonus spins, without the cost of steep wagering requirements. We also really like the design that actually injects some fun into gaming, rather than a serious or exclusive feel given off by many other sites. This is all supported by a great backbone of informative pages and both UKGC and MGA licenses.

Not available
PlayFrank
PlayFrank
star star star star star
info
new players only · minimum deposit: €20 · wagering: 35x (b), 21 days · wagering: 35x (fs) · full bonus T&C Apply

There were some drawbacks that we mentioned in this PlayFrank Casino review. It is disappointing to see that the mobile site does seem to have made some sacrifices along the way. We really hope that virtual table games will get the attention that they deserve in future updates to the mobile version. The same could be said for progressive jackpots across both platforms, as this is usually quite a major selling point for online casinos who are able to provide them. The last mention should be given to how promotions are handled by PlayFrank. This is purely a subjective point, as different people like different promotional structures. The replacement of regular promotions, in favor of daily challenges, might not be for everyone. We can at the very least say it is something new and different, which does a great job of standing out from the crowd.

PlayFrank Casino

What to expect
Huge selection of games
Modern and colorful site design
Extensive help and support pages
Multi-tiered rewards program
Large amount of bonus spins in the welcome package
Nerijus Grenda
Nerijus GrendaUpdated: 09 Jan 2022
Nerijus is one of our top writers here at GoodLuckMate, and he knows exactly what casino players want to read about. He got started in the iGaming industry as a player, more specif...
Eve Luneborg
This article has been Quality Assured by Eve Luneborg
Top PlayFrank bonus
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info
new players only · minimum deposit: €20 · wagering: 35x (b), 21 days · wagering: 35x (fs) · full bonus T&C Apply
Casino details
English · German · Hindi
Andorra · Armenia · Austria · Azerbaijan +71
Game categories
Table Games
Slots
Live Casino
Jackpots
Baccarat
Roulette
Card Games
Blackjack
Game Show
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Casino - FAQs

Q: 

What are the wagering requirements at PlayFrank?

A: Before you’re able to cash out the winnings from your PlayFrank bonus you’ll need to complete a wagering requirement of 35x. Once this has been done your bonus money will be converted into real cash that you can withdraw.
Q: 

Does PlayFrank have a mobile casino?

A: Yes, you can play at PlayFrank from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.
Q: 

Does PlayFrank have an FAQ?

A: Yes, PlayFrank has an FAQ page, and there you’ll find answers to all the questions players frequently have at PlayFrank. If you can’t find answers to your questions on that page, simply contact their support department.
Q: 

Does PlayFrank have a gambling license?

A: Yes, PlayFrank has gambling licenses from the Malta Gaming Authority and the UK Gambling Commission, but which one you will be playing under depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.
Q: 

Is it safe to play at PlayFrank?

A: Yes, since PlayFrank has a valid gambling license and a fully encrypted website, you’ll be perfectly safe playing here.
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