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PlayGrand

PlayGrand

8.0Our score

Great Selections of Games

Not accepting players from: Virginia - United States

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PlayGrand Details

Choose the right casino

Game category:
Slots, Jackpots, Table Games, Live Casino
Game provider:
NetEntMicrogamingPlay'n GOBallyBarcrest GamesBetdigitalBig Time GamingBlaBlaBla Studios, Blueprint GamingCayetano GamingChance Interactive, Concept GamingCrazy Tooth StudioElk StudiosEvolutionFantasma GamesFoxiumFuga Gaming, Games WarehouseGenesis GamingInspired GamingJust For The WinKalamba GamesLeander GamesLightning BoxLive 5 GamingMerkur GamingMetaGUOld Skool StudiosPush GamingQuickspinRabcatRealistic GamesRed Tiger GamingReflex GamingRelax GamingShuffle MasterSpieldev, StakelogicSTHLMGAMINGStorm GamingSUNFOX Games, ThunderkickWild Streak GamingWMSSigma GamingSeven Deuce Gaming, Asylum Labs Inc., AdoptitRed7FeltProbability Jones1X2Gaming2by2Gaming4ThePlayerAGSAinsworth Gaming TechnologyAlchemy GamingAll41 StudiosApollo GamesBB GamesBlack PuddingBulletproof GamesColossus Bets, Core GamingDiceLabD-Tech, Electric ElephantEndemol GamesEurostar Studios, EyeconFortune FactoryGacha Studios, Gameburger StudiosGames Inc, Gold Coin StudiosGolden Rock StudiosGreen Jade GamesHacksaw GamingHalf Pixel StudioHigh 5 GamesHurricane Games, IGT (WagerWorks)Imagina GamingIron Dog StudiosJade Rabbit Studio, Magic Dreams, Max Win GamingMutuel PlayNeon Valley StudiosNolimit CityNorthern Lights GamingNYX Gaming GroupPG SoftPirates Gold Studios, Playko, Pulse 8 StudiosReelNRG GamingReel Time GamingRevolver GamingSapphire GamingScientificSide City Studios, Silverback GamingSkywind GroupSlingo OriginalsSlingshot StudiosSnowborn GamesSpearhead StudiosSpinPlay GamesStormcraft StudiosThe Games CompanyTouchstone Games, Triple Edge StudiosWazdan
Languages:
English, Swedish, Finnish, Norwegian, Russian
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Live chat:
Yes
Withdrawal methods:
SkrillBank Wire TransferMasterCard View more  Trustly, PaysafeCard, MuchBetter, Neosurf
Withdrawal Times:
Withdrawal timeframe e-wallets: 24-48 hours
Withdrawal timeframe credit/debit cards: 2-5 days
Withdrawal timeframe bank transfers: 3-5 days
Withdrawal timeframe cheques: Not offered

Pros

  • Highly regulated website
  • A fine selection of games
  • Big welcome bonus
  • Special prize draws every month
  • Hassle-free desktop and mobile platforms

Cons

  • Not many promotions available
  • No FAQ or payments pages

PlayGrand is a minimalistic gaming site with over 2,000 games by more than 100 providers. Still not impressed? Maybe the €1,000 welcome bonus package decorated with 100 spins will change your mind? This operator, regulated by the Spelinspektionen, UK Gambling Commission, and Malta Gaming Authority, is one of the latest White Hat Ltd brands. White Hat is known to be one of the most reputable companies in the industry, but does this brand have what it takes to find its audience and keep it entertained?

PlayGrand review

What to expect at PlayGrand:

  • More than 2,000 titles
  • Different gaming genres, including live casino
  • Incredible welcome bonus
  • Highly regulated interface
  • Live chat support

Table of Contents

Game Selection

PlayGrand doesn’t shy away from being diverse, and is ready to cater to the needs of the pickiest customers. Among more than 2,000 PlayGrand games, you will find video slots, jackpots, table games, live casino, bingo, slingo, video poker, and even some scratch cards. All games are organized in their respective categories and accompanied by vibrant pictures and a free demo mode you can use for a test drive, just to see what the title is all about. If you are not in the mood for scrolling throughout the entire repository, make sure to use the search bar – in our experience, it works flawlessly. 

Slots and table games

Slots are probably the most popular type of game at any casino, and this site is no exception. You’ll find titles by industry leaders such as Red Tiger and Microgaming, as well as some small, even obscure, providers such as Snowborn Games. To play the latest titles, check out the New Games section. There, we found Whisker Jones, a slot that will thrill all crazy cat ladies and gentlemen. This adventurous release is based on Indiana Jones, but the true heroes of the story are the cats and kittens who embark on a thrilling adventure somewhere in Latin America. Whether you like cats or not, you have to admit this is a fun twist on classic adventure themes. 

In addition to 2,000 slots, there are also more than 30 table games. Don’t let small numbers fool you, as this is more than enough for an average table games enthusiast. You can play some amazing video poker, roulette, and blackjack games, and keep in mind you can find more fun releases if you click the Others section. The most exciting game in this category is surely Double Ball Roulette. The virtual dealer will start with one ball, only to drop the second one a few seconds later which definitely brings a certain level of excitement to the game. 

Jackpots at PlayGrand

Let’s be honest – who doesn’t like winning big, while playing cool games at the same time? If you are also a fan of this combo, you’ll enjoy PlayGrand jackpots, which are represented with more than 50 titles. As always, there are true online casino classics – Mega Moolah series, Divine Fortune, Mega Fortune, Pirates’ Plenty, Treasure Nile, and others. Even though we have nothing against these ever-popular titles, we completely understand if you want to play something new. Luckily, this casino doesn’t disappoint, as there are a whole bunch of new and unusual jackpot slots

Romeo and Juliet is, as the name suggests, inspired by one of William Shakespeare’s most famous plays. This romantic slot is borderline tacky, but thanks to three incredible jackpots we are sure it will find a loyal audience. Ave Cesar is a cool mix of humor and history. This slot features not only different types of Roman soldiers but fun animation as well. So, if you hit the Hannibal feature, you can expect to see some elephants stampede over your board. With many fun mini-games and bonus rounds, Ave Cesar is not only lucrative but also more fun than it initially seems. 

Live Casino games

PlayGrand’s live dealer section is powered exclusively by Evolution, and while some beginners might wonder what is so special about a handful of games in this category, experienced punters will look forward to them like a kid looks forward to Christmas. First of all, what you see is not everything, as some of the images are just entryways dedicated to certain genres, such as blackjack. Second, these games are not based on complicated algorithms, but genuine human interaction. Professional dealers, located in luxurious studios, deal cards as if they were right in front of you, and reliable streaming technologies transfer their actions straight to your device! To put it simply, you are playing just like you would at a casino venue, but in the comfort of your home. 

On this website, you’ll find many popular roulette, blackjack, and baccarat variants, as well as several tables dedicated to casino poker. In this type of poker, you play against the house, and not against other players, which makes it more fun than the regular Texas Hold’em. Another cool set of games are gaming shows like Deal or No Deal, Football Studio, Crazy Time, and Mega Ball. They combine different genres and types of gaming at once and are completely unpredictable – a true gaming adventure.

PlayGrand welcome offer

PlayGrand’s bonus for new customers is really worth your time and money. On the first deposit you can redeem a 100% bonus, up to €300, and 30 PlayGrand free spins on Reactoonz. Reactoonz is an unusual slot with a space theme and multiple cool features that can help you rule the board. The second deposit will bring you a 50% bonus, up to €500, and 50 bonus spins on Book of Dead – a thrilling Egyptian adventure. The third deposit will be rewarded with a 25% bonus, up to €200, and 20 spins on Legacy of Egypt, another Egyptian extravaganza. Overall, you get up to €1,000 and 100 free spins which is not shabby at all!

To claim these bonuses, you never have to use special PlayGrand bonus codes, which is a plus, as a single typo can cost you a precious opportunity to boost your balance. The welcome bonus package offers something for everyone: slots fans get free spins on the house and high rollers get decent match-up bonuses, while complete beginners get a chance to increase their balance in no time. Honestly, with such a good deal it is hard to complain about anything. 

Bonus terms and wagering requirement

To qualify for this offer, you have to make a €10 deposit, which is very budget-friendly. Once you make some winnings on free spins they are treated as bonus money, and not pure cash you can withdraw. Bonus money to be played 35 times before the withdrawal, and the maximum bet while playing the bonus is limited to €5. These bonus terms are pretty standard, and well explained in their Promotional Terms and Conditions. 

The majority of slots, scratch cards, and keno contribute 100%, but there are also slots that bring only 20%. The full list is available in the promotional terms and conditions. Table games contribute 10% and video poker only 5%. 

Virginia - United States PlayGrand bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Packages

Up to €1000 + 100 Free Spins!
35x (b)
-
Type

Welcome Packages

Amount
Up to €1000 + 100 Free Spins!
Wagering Requirement
35x (b)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and bonuses

From what we saw, PlayGrand promotions aren’t as grand as one would expect. There is a prize draw worth €5,000 every month. The only way to join this draw is by collecting tickets, and you get one ticket for every €50 wagered. This promotion is available with several other brands belonging to the same company, so the competition is quite fierce. 

Furthermore, you can collect loyalty points. For every €10 you wager, you can get 2, 1, 0.5, or 0.25 points depending on the game type. For every 200 points, you get a €1 bonus. In our opinion, this loyalty program is not worth bothering with. This site should step up its promotions game if they plan on keeping their customers. Lucky wheels, reload bonuses, and special deals on certain days of the week would do miracles for this gaming site!

Usability

PlayGrand Casino is a web-based gaming platform, meaning you don't have to download special software just to play the games. This makes it very simple and straightforward, so even complete beginners can use it without much hassle. The registration form is pretty standard, and the company won’t ask you for any details that would be out of the ordinary. All games are organized in a special menu that allows you to find your favorites almost instantly. The majority of games have a free demo, but in the case of some niche providers, we had to reload the demo game several times to get things going. 

The website is in shades of grey and pink, and unfortunately, we have to say that despite neon accents, it looks rather dull and not fun at all. There are no colorful banners, or fun characters to entice you to play. Considering the number of online casinos is growing every week, we highly recommend the PlayGrand team to put some extra effort into creating a more inviting website, because, at this moment, they don’t spark our imagination as they could. When we hear the word “grand,” we want something luxurious, unique, with some va-va-voom, and not just a boring grey site. 

Mobile Casino

If you are one of those players who prefer to have all their favorite games at their fingertips at all times, PlayGrand mobile casino could be the one for you. Thanks to their mobile-optimized website, there is no need to download any apps that could slow down your phone or take up a lot of space. Compatible with Apple and Android devices, this mobile casino guarantees great fun through the browser you are already using to surf the internet. Simply type the domain, log in, and you’ll have the entire world of PlayGrand Casino in the palm of your hand. 

Design-wise, the mobile casino is more or less the same as the desktop version. You might notice a couple of small changes, but they were necessary due to the difference in screen formats. Our experience on the mobile platform was pretty good, and the platform seems pretty reliable, regardless of the type of mobile browser. 

PlayGrand Help and Support

If you feel like you need some assistance, don’t hesitate to contact PlayGrand customer support. Live chat agents work 24/7, but there is also an email you can use. Even though we asked a simple question on whether they have NetEnt games, it took them quite a few minutes to respond. 

The PlayGrand website doesn’t have an FAQ section that could help players find answers on their own. Shame, as this is one of the most useful pages on any website, allowing customers to find answers on their own without contacting support so they can dedicate their time to players with more complicated issues.

Deposits and Withdrawals

If you are browsing PlayGrand casino as we speak and are struggling to find the Payments page, look no further – there isn't one. The lack of this important element on the website means that you will have to do some fact-checking and research before you figure it all out. Still, we managed to list the most important payment information for you. The minimum deposit is €10 and it can be done by credit card, bank wire, e-wallet, and some prepaid cards. Cryptocurrencies are not supported, and some of these methods don’t support casino bonuses, namely Skrill and Neteller. 

The minimum withdrawal is €10 as well, but keep in mind you have to wager the entire deposit at least once. Once you submit a payout request, it will be processed within two days, but it may take an additional couple of days for the money to get to your bank account. This will depend on your payment method because e-wallets are the fastest, while bank transfer takes the longest. The maximum weekly withdrawal is €10,000. The company doesn’t mention any handling fees in its terms and conditions. 

Verifying your PlayGrand account

Once you open an account with PlayGrand Casino, you can expect four types of verification. The first one is a standard email verification that is completed by clicking the link the company will send you, the second one is age verification, the third type of verification includes additional validations that include confirmation of your identity and address. The last one is AML verification, during which you have to prove the source of funds and ownership of the credit card (or any other method used to make money transfers with the casino). The verification process must be completed before you ask for a PlayGrand withdrawal.

Security and Licensing

PlayGrand is a brand managed by White Hat Limited, a company that also owns several other brands like Fruity Casa, Playzee, and Miami Dice. They are licensed by the United Kingdom Gambling Commission, Spelinspektionen, and Malta Gaming Authority. This means they are as regulated as they can be, and PlayGrand provides gaming services according to law and the latest industry regulations. PlayGrand also encourages safe gambling, so if you feel things are getting out of control, check out the links available in the footer of the website to contact organizations that can help you. 

The website is protected with SSL technologies that are pretty much the standard for any website that handles payments and private data transfers of any kind. This highly-advanced protocol protects your personal information from malevolent third parties. The SSL encryption won’t affect your gaming experience whatsoever, as it takes place in the backend and is integrated directly into the code of the website.

Conclusion of PlayGrand review

Here’s the thing: PlayGrand has much more potential than it shows. It seems that this brand was stuck between other big projects, and White Hat decided to go live with what they had. Despite the fact they offer some premium providers and gaming titles, the overall impression is that they could do much better, which will surely leave many potential customers unimpressed. 

Sure, they have an amazing welcome bonus package, but so do many other brands (including White Hat ones). Furthermore, there aren’t any bonuses to claim once you use the welcome package, while other sites compete on who will offer the most fun and lucrative promotions. With just a little bit of effort, this could be a premium gaming site. So, if you don’t mind a grey design you have probably seen before or the lack of FAQ and payments sections, and you believe playing with a major company is more important than getting a bonus – go ahead! You won’t be disappointed.

Pros

  • Highly regulated website
  • A fine selection of games
  • Big welcome bonus
  • Special prize draws every month
  • Hassle-free desktop and mobile platforms

Cons

  • Not many promotions available
  • No FAQ or payments pages

Screenshots

Casino - FAQs

  • Yes, there are several progressive jackpot games to choose from at PlayGrand. You’ll find the full selection in the casino lobby, and you can also read more about the jackpot games we found in our review of the game selection at PlayGrand.

  • Yes, there is no need to download games or any software to be able to play at PlayGrand. You’ll have to wait for the game to load before it opens, but this only takes a second or two. After that, you can play without any delays or additional loading time.

  • Yes, you’ll be able to reach the support department at PlayGrand around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.

  • Which payment options you’ll have available to choose from at PlayGrand is dependent on the country you register your account from. Most players will be able to at least use card payments, bank transfers and e-wallets, but to see the complete list of your options you’ll have to log in to your account and check the cashier’s page.

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