Playluck Casino is fresh out of the gates for 2020 and has quickly set about winning over the hearts of players across the world with a superb selection of the best casino games, frequent promotions throughout the year, and an excellent multi-part welcome bonus. On top of this, you can expect to be able to use a wide variety of payment methods, and enjoy a truly fluid site that comes packed with lots of bells and whistles. With so much to explore today, then, let’s get right into the meat of the matter in this review…
There are many Playluck bonuses, free spins, and other promotions available based on players' country of residence. New players at Playluck casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Slots, Table Games, Scratch Cards Live Casino & More
There are multiple different game types offered by Playluck Casino. Each of these is categorized appropriately into different pages comprising Featured Games, New, Slots, Classic, Table Games, Scratch Cards, and All – the only missing subsection here, we feel, is Jackpots, which are buried in amongst the long list of video slots. On the plus side, there are a few Exclusive games, which are indicated with a slash, as are the New releases, if you’re looking to play the very latest titles. Live Casino is in a separate section entirely, which makes sense.
In terms of providers, there are so many that we simply lost count. Rest assured, however, that you’ll get all of the big names (NetEnt, Microgaming, Evolution Gaming, for example), as well as a good selection of the best small studios like Red Tiger Gaming, Quickspin, Ezugi, and so on. So, there’s certainly plenty of variety here, even if some vital games are missing.
Slots and Table Games
If you’re after the most popular video slots, classic slots, and table games, you won’t lack for choice here – the only problem comes when you’re not too sure of what to play and you’re hoping to narrow down your choices with a range of filtering options. Here, you’re fresh out of luck. Yes, you can search directly if you know the name of the game, or if you want to take a punt on the Featured Games category. However, there are no options to search by things like volatility, the number of reels, game mechanics, themes, or bet limits – you get the idea! So, it can be a bit of a slog having to repeatedly hit the Load More Games button several times.
For video slots and classic fruit machines specifically and to get an indication of what games a casino likes to show off, it’s always good to have a look over the Featured Games section. So, right up top (at the time of writing), we see the likes of Starburst, Fruity Friends, Bonanza, Book of Dead, and Magic Book. Yes, some of these are the most popular games of all time, but it’s not exactly adventurous. So, you will inevitably need to do lots of digging to reach unexpected titles.
Even though there is a section dedicated to Live Casino games (see below), they’re also lumped into the Table Games category, making it hard to find video versions of roulette, blackjack, baccarat, poker, and solitaire. Luckily (or not), there are not many table games available here. We estimate that there are around 20-30 such games tops. There’s enough variety in the short term, but maybe not for those planning to stay at the site for the long haul.
Playluck Jackpot Slots
With Microgaming’s biggest jackpot games being absent from the site, you won’t find any of the multi-million prize pools at Playluck – this is a huge disappointment, if we’re totally honest with ourselves, especially as some players specifically play these games exclusively. Nevertheless, there are a few jackpot slots available, including well known NetEnt titles such as Divine Fortune, for example. However, unless you already know what you’re looking for, the lack of any Jackpot section, jackpots slash, or live feeds showing the latest prize pool total as it stands, it is a nightmare hunting for those big wins at Playluck Casino. So, we’re docking some points here but let’s move on and see if things improve on the Live Casino front…
Live Casino Games
As you might have guessed if you read above, there just aren’t enough Live Casino games, in our opinion. So, while you do get different live versions of the classics like roulette, blackjack, and baccarat, there are just two games outside of this category: Dream Catcher and Football Studio Pro. On the plus side, all of these titles are providers by the esteemed Evolution Gaming, meaning that you will get multiple camera angles, streamed in HD quality, and experienced (and beautiful) croupiers to guide you in every moment of the action.
Again, we really must praise the designers here, as the site is incredibly well-made, extremely interactive, and incredibly intuitive to use – finding your way around is an absolute doddle. For example, at the very top of the site, you get your main options for accessing the Casino, Live Casino, and Promotions, followed by options for logging in and depositing, etc etc. Right next to these vital buttons is a dropdown menu for changing the site language from English into Finnish, German, or Norwegian. Then, subtly placed in the lower right-hand corner of the site is a speech bubble icon for quickly accessing live chat support.
We’ve already covered how to search for games above, so let’s move down to the other pages collected in the footer. Here, you’ll find all of the useful links to pages categorized as About, Legal, Information, Getting Started, and Extras. Under these titles, you’ll find links to things like Responsible Gaming, Payment Methods, Help, FAQs, and Contact Us. All told, then, you can really tell that great effort has gone into making the whole site super user-friendly. In fact, even as the site loads, you’ll get lovely messages like: ‘Hold on, you won’t regret this’. Great stuff!
In many ways, the whole site looks even better and functions perfectly on a smaller screen that you touch. Therefore, playing at Playluck from any iOS, Android, or Windows Phone device is an absolute pleasure, and you’ll quickly find that all but the most ancient games are available. So, there’s no need to download an app – just point your mobile browser at the URL for full access to all of the same features you can expect to see on the desktop version.
The only difference really is that things are rearranged to make better use of the limited screen real-estate. For example, all of the links, buttons, and live chat options are hidden behind a hamburger menu in the top left-hand corner of the screen at all times, while the footer links are simply shown in a linear fashion instead of being arranged in four separate columns. Top marks!
Following the trend of making everything here as easy to understand, accessible for all, and providing clarity at every turn carries across to the excellent FAQ page. This covers near enough anyone would need to know, has useful anchor links for quickly zipping down the page to the appropriate area, and we have to admit that the quality of the answers is top-notch.
These are the main categories in the Playluck FAQ:
- Cashing Out
- Submitting Documentation
- Reward Point Program
- General Information
Of course, there’s always the chance that the FAQ page might not have the information you need at any given moment, especially if your query is specific to your casino account, for example. In those cases, all you need to do is contact the friendly, well-trained, and knowledgeable customer support agents. We highly recommend that you try the live chat window we mentioned earlier in the first instance. The only downside of this is that the opening hours are limited to between 08:00 (CET) and 00:00 (CET) seven days a week.
If you’re playing at a time when live chat is unavailable, your next best option is to send an email over to [email protected]. This will get you a response within 24 hours tops and often much sooner than that depending on when you sent it, of course. The site also mentions being able to call an agent directly, but as no phone number is given, we weren’t able to test this out.
There is a huge list of available payment methods for both depositing into your account and withdrawing your winnings. As for the former, you can instantly deposit via Visa, Mastercard, Bank Wire Transfer, Skrill, Neteller, Trustly, Paysafe Card, ecoPayz, PayPal, AstroPay, GiroPay, EasyEFT, MuchBetter, Euteller, EPS, Zimpler, InstaDebit, and Interac. The only exception to the instantaneous deposit option is Interac, which may take up to 24 hours to appear in your account. And, of course, not all options are available in every accepted currency, but we’ve got to say we’re impressed by just how many options are there for players across the world.
The list for withdrawal methods is slightly shorter, but all of the main ones mentioned above are available. The main difference is that, after being processed by the payments team, not all of the options are instant. For example, Visa and Mastercard waiting times are stated as four to five business days, bank transfers between six and eight days, and most others at three days. Still, we again must praise the casino here for being completely upfront about these things.
Verifying Your Playluck Account
When it comes time to verify your account, you will be asked for copies of certain documents as a safety check. Don’t worry, these checks apply to everyone and they are now standard procedures throughout the iGaming industry. So, when you are asked for these copies, be sure to head to My Account and click Document Upload as soon as you can to keep things running smoothly. From there, you can submit documents in either JPG, PNG, or TIFF format. As for what you’ll need, it’ll be photos of your official ID, a recent utility bill, and/or a bank statement.
Playluck Casino is licensed by the stringent Malta Gaming Authority (MGA) and, for the UK only, the United Kingdom Gambling Commission (UKGC). These are two of the very best regulators in the world and they help protect players in various ways, so you are in very safe hands here. On top of this, the site uses the latest technologies (such as secure SSL encryption, for example) to ensure that all of your information is protected when being sent from your computer or mobile device to the casino’s servers. And because of GDPR laws in Europe, you can rest assured that any personal or financial data is collected, handled, and stored appropriately.
We really enjoyed our time at Playluck Casino. From that cute opening message as the site loads in a few seconds to the excellent site design (on both desktop and mobile) and superb navigation. The game selection is decent, so all we would love to see is a few more options for narrowing down the almost overwhelming amount of choice in certain areas like video slots, for example. We had a couple of other gripes, but they pale in comparison to just how much praise we must give to this young online casino. We think these guys are really going somewhere!