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Playluck

Playluck

7.5Our score

Excellent Welcome Bonus

Not accepting players from: Virginia - United States

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Playluck Details

Gambling License:
Game category:
Table Games, Slots, Live Casino, Scratchcards
Languages:
English, Dutch, Finnish, Swedish
Restricted countries and regions
Available countries
Casino type:
Live chat:
Yes
Withdrawal methods:
SkrillMasterCardBank Wire Transfer View more  Skrill 1-Tap, Entropay, InstaDebit, EcoPayz, PayPal, Rapid Transfer, MuchBetter
Withdrawal Times:

Pros

  • Great games choice
  • Frequent promotions
  • Tier-based VIP program
  • Awesome site design
  • Many payment options

Cons

  • Live chat not available 24/7
  • Some country restrictions

Playluck Casino is fresh out of the gates for 2020 and has quickly set about winning over the hearts of players across the world with a superb selection of the best casino games, frequent promotions throughout the year, and an excellent multi-part welcome bonus. On top of this, you can expect to participate in a goal-orientated loyalty scheme, be able to use a wide variety of payment methods, and enjoy a truly fluid site that comes packed with lots of bells and whistles. With so much to explore today, then, let’s get right into the meat of the matter in this review…

Playluck review

What to expect at Playluck:

  • Great games choice
  • Frequent promotions
  • Tier-based VIP program
  • Awesome site design
  • Many payment options

Table of Contents

Game Selection

Slots, Table Games, Scratch Cards Live Casino & More

There are multiple different game types offered by Playluck Casino. Each of these is categorized appropriately into different pages comprising Featured Games, New, Slots, Classic, Table Games, Scratch Cards, and All – the only missing subsection here, we feel, is Jackpots, which are buried in amongst the long list of video slots. On the plus side, there are a few Exclusive games, which are indicated with a slash, as are the New releases, if you’re looking to play the very latest titles. Live Casino is in a separate section entirely, which makes sense.

In terms of providers, there are so many that we simply lost count. Rest assured, however, that you’ll get all of the big names (NetEnt, Microgaming, Evolution Gaming, for example), as well as a good selection of the best small studios like Red Tiger Gaming, Quickspin, Ezugi, and so on. So, there’s certainly plenty of variety here, even if some vital games are missing.

Slots and table games

If you’re after the most popular video slots, classic slots, and table games, you won’t lack for choice here – the only problem comes when you’re not too sure of what to play and you’re hoping to narrow down your choices with a range of filtering options. Here, you’re fresh out of luck. Yes, you can search directly if you know the name of the game, or if you want to take a punt on the Featured Games category. However, there are no options to search by things like volatility, the number of reels, game mechanics, themes, or bet limits – you get the idea! So, it can be a bit of a slog having to repeatedly hit the Load More Games button several times.

For video slots and classic fruit machines specifically and to get an indication of what games a casino likes to show off, it’s always good to have a look over the Featured Games section. So, right up top (at the time of writing), we see the likes of Starburst, Fruity Friends, Bonanza, Book of Dead, and Magic Book. Yes, some of these are the most popular games of all time, but it’s not exactly adventurous. So, you will inevitably need to do lots of digging to reach unexpected titles.

Even though there is a section dedicated to Live Casino games (see below), they’re also lumped into the Table Games category, making it hard to find video versions of roulette, blackjack, baccarat, poker, and solitaire. Luckily (or not), there are not many table games available here. We estimate that there are around 20-30 such games tops. There’s enough variety in the short term, but maybe not for those planning to stay at the site for the long haul.

Playluck jackpot slots

With Microgaming’s biggest jackpot games being absent from the site, you won’t find any of the multi-million prize pools at Playluck – this is a huge disappointment, if we’re totally honest with ourselves, especially as some players specifically play these games exclusively hoping for that big payday. Nevertheless, there are a few jackpot slots available, including well known NetEnt titles such as Divine Fortune, for example. However, unless you already know what you’re looking for, the lack of any Jackpot section, jackpots slash, or live feeds showing the latest prize pool total as it stands, it is a nightmare hunting for those big wins at Playluck Casino. So, we’re docking some points here but let’s move on and see if things improve on the Live Casino front…

Live casino games

As you might have guessed if you read above, there just aren’t enough Live Casino games, in our opinion. So, while you do get different live versions (including VIP varieties) of the classics like roulette, blackjack, and baccarat, there are just two games outside of this category: Dream Catcher and Football Studio Pro. On the plus side, all of these titles are providers by the esteemed Evolution Gaming, meaning that you will get multiple camera angles, streamed in HD quality, and experienced (and beautiful) croupiers to guide you in every moment of the action.

Playluck Game Selection

Playluck welcome offer

You don’t just get one bite at the Playluck welcome bonus cherry but four. These are spread across your first four deposits at the casino and then some fabulous free spins are available at every stage of the journey too. This all makes for a pretty decent welcome bonus package, in our humble opinion. Here’s how each of the four stages breaks down:

  • First deposit: Claim a 100% bonus up to €200 plus 20 free spins
  • Second deposit: Claim a 50% bonus up to €100 plus 30 free spins
  • Third deposit: Claim a 50% bonus up to €100 plus 30 free spins
  • Fourth deposit: Claim a 100% bonus up to €100 plus 20 free spins

So, as you can see, the first of these deposit bonuses is superior to the others simply because the casino will match you cent for cent up to a high maximum of €200 – plus you get 20 free spins into the bargain. The fourth part is similarly excellent for similar reasons – doubling your playing funds. Having said this, the second and third parts are in no way a bad deal just because you get a lesser percentage on top and there are extra spins coming your way at that time, too. By the way, the free spins are for one of the most popular slots of all time: Starburst.

Bonus terms and wagering requirements

We must admit that the terms and conditions are well written and there’s no sense of the casino trying to hide the facts in legalese. In fact, they even give concrete examples of how much you will need to play through to meet the wagering requirements. Speaking of which, these stand at the industry standard of 35 times your bonus, which is a pretty strong offer. The same 35 times applies to any winnings gained from your free spins before you are able to cash out. Also, it’s worth noting that the minimum deposit to trigger each of the bonuses is a reasonable €20.

Other things worth noting include that you must complete all wagering within 21 days of receiving your bonuses and free spins, your free spins must be played within 24 hours, and the maximum you can win from your Starburst spins is €100. Other than that, it’s worth reading through the full terms and conditions, but as we say, they are clearly written and we didn’t detect any nasty surprises. So, it’s full marks to Playluck here for being completely honest and open. 

Virginia - United States Playluck bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Packages

Up to €500 + 100 Free Spins
35x (b)
-
Type

Welcome Packages

Amount
Up to €500 + 100 Free Spins
Wagering Requirement
35x (b)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly



Promotions and bonuses

Whilst we were reviewing Playluck Casino, there were two seasonal promotions running. These were The Ultimate Mystery Prize Hunt and Midsummer Dreaming. Both represented a good opportunity to have some extra fun and to win some additional prizes. So, we can assume that these types of promotions will pop up throughout the year, especially around Christmas.

On top of this, there is an excellent, tier-based loyalty program for those who like to play and deposit fairly regularly. There are six levels in total, with the benefits increasing appropriately as you climb the ranks. These include priority cash withdrawals, additional free spins every Sunday, and, later on, personal account management, for example. The levels are Bronze, Silver, Golden, Platinum, Premium, and finally, the ultra-exclusive, invitation-only Prestige tier.

Playluck Bonuses Promotion

Usability

Again, we really must praise the designers here, as the site is incredibly well-made, extremely interactive, and incredibly intuitive to use – finding your way around is an absolute doddle. For example, at the very top of the site, you get your main options for accessing the Casino, Live Casino, Promotions, and Loyalty Program pages, followed by options for logging in and depositing, etc etc. Right next to these vital buttons is a dropdown menu for changing the site language from English into Finnish, German, or Norwegian. Then, subtly placed in the lower right-hand corner of the site is a speech bubble icon for quickly accessing live chat support.

We’ve already covered how to search for games above, so let’s move down to the other pages collected in the footer. Here, you’ll find all of the useful links to pages categorized as About, Legal, Information, Getting Started, and Extras. Under these titles, you’ll find links to things like Responsible Gaming, Payment Methods, Help, FAQs, and Contact Us. All told, then, you can really tell that great effort has gone into making the whole site super user-friendly. In fact, even as the site loads, you’ll get lovely messages like: ‘Hold on, you won’t regret this’. Great stuff!

Mobile casino

In many ways, the whole site looks even better and functions perfectly on a smaller screen that you touch. Therefore, playing at Playluck from any iOS, Android, or Windows Phone device is an absolute pleasure, and you’ll quickly find that all but the most ancient games are available. So, there’s no need to download an app – just point your mobile browser at the URL for full access to all of the same features you can expect to see on the desktop version. 

The only difference really is that things are rearranged to make better use of the limited screen real-estate. For example, all of the links, buttons, and live chat options are hidden behind a hamburger menu in the top left-hand corner of the screen at all times, while the footer links are simply shown in a linear fashion instead of being arranged in four separate columns. Top marks!

Playluck Mobile Usability

Playluck Help and Support

Following the trend of making everything here as easy to understand, accessible for all, and providing clarity at every turn carries across to the excellent FAQ page. This covers near enough anyone would need to know, has useful anchor links for quickly zipping down the page to the appropriate area, and we have to admit that the quality of the answers is top-notch.

These are the main categories in the Playluck FAQ:

  • Privacy
  • Bonuses
  • Depositing
  • Cashing Out
  • Submitting Documentation
  • Technical
  • Reward Point Program
  • General Information

Of course, there’s always the chance that the FAQ page might not have the information you need at any given moment, especially if your query is specific to your casino account, for example. In those cases, all you need to do is contact the friendly, well-trained, and knowledgeable customer support agents. We highly recommend that you try the live chat window we mentioned earlier in the first instance. The only downside of this is that the opening hours are limited to between 07:00 (CET) and 00:00 (CET) seven days a week.

If you’re playing at a time when live chat is unavailable, your next best option is to send an email over to [email protected]. This will get you a response within 24 hours tops and often much sooner than that depending on when you sent it, of course. The site also mentions being able to call an agent directly, but as no phone number is given, we weren’t able to test this out.

Deposits and Withdrawals

There is a huge list of available payment methods for both depositing into your account and withdrawing your winnings. As for the former, you can instantly deposit via Visa, Mastercard, Bank Wire Transfer, Skrill, Neteller, Trustly, Paysafe Card, ecoPayz, PayPal, AstroPay, GiroPay, EasyEFT, MuchBetter, Euteller, EPS, Zimpler, InstaDebit, and Interac. The only exception to the instantaneous deposit option is Interac, which may take up to 24 hours to appear in your account. And, of course, not all options are available in every accepted currency, but we’ve got to say we’re impressed by just how many options are there for players across the world.

The list for withdrawal methods is slightly shorter, but all of the main ones mentioned above are available. The main difference is that, after being processed by the payments team, not all of the options are instant. For example, Visa and Mastercard waiting times are stated as four to five business days, bank transfers between six and eight days, and most others at three days. Still, we again must praise the casino here for being completely upfront about these things.

Verifying your Playluck account

When it comes time to verify your account, you will be asked for copies of certain documents as a safety check. Don’t worry, these checks apply to everyone and they are now standard procedures throughout the iGaming industry. So, when you are asked for these copies, be sure to head to My Account and click Document Upload as soon as you can to keep things running smoothly. From there, you can submit documents in either JPG, PNG, or TIFF format. As for what you’ll need, it’ll be photos of your official ID, a recent utility bill, and/or a bank statement.

Playluck Payment Withdrawal Deposit

Security and Licensing

Playluck Casino is licensed by the stringent Malta Gaming Authority (MGA) and, for the UK only, the United Kingdom Gambling Commission (UKGC). These are two of the very best regulators in the world and they help protect players in various ways, so you are in very safe hands here. On top of this, the site uses the latest technologies (such as secure SSL encryption, for example) to ensure that all of your information is protected when being sent from your computer or mobile device to the casino’s servers. And because of GDPR laws in Europe, you can rest assured that any personal or financial data is collected, handled, and stored appropriately.

Conclusion of Playluck review

We really enjoyed our time at Playluck Casino. From that cute opening message as the site loads in a few seconds to the excellent site design (on both desktop and mobile) and superb navigation. The game selection is decent, so all we would love to see is a few more options for narrowing down the almost overwhelming amount of choice in certain areas like video slots, for example. We had a couple of other gripes, but they pale in comparison to just how much praise we must give to this young online casino. We think these guys are really going somewhere!

Playluck Online Review

Pros

  • Great games choice
  • Frequent promotions
  • Tier-based VIP program
  • Awesome site design
  • Many payment options

Cons

  • Live chat not available 24/7
  • Some country restrictions

Screenshots

Casino - FAQs

  • Yes, Playluck does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.

  • Yes, you can play at Playluck from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.

  • The opening hours of the Playluck support is from 07:00 (CET) to 00:00 (CET) seven days a week. You’ll be able to reach them through email, live chat, or even phone. Note that the support they offer for different languages may vary, but you can be sure that you’ll always get help in English.

  • Claiming a bonus at Playluck is easy. A Playluck bonus code might be required to claim some of them, while others will be added to your account automatically. You’ll get a full explanation of all the steps you need to take in each and every bonus offer you receive.

  • No, you’ll never have to pay any fees for withdrawing funds from your Playluck account. However, depending on your local currency and your bank you might see some currency exchange fees or other transaction fees. But, these are not fees the casino is imposing, so this is all up to your bank or banking system.

cajsa

From
Reviewed on December 14, 2020
In my case at the least, I got my ID verified quickly enough (within two days) which I appreciate. If I'd been left with my winnings for longer, I would have bet about half by now. Game selection is simply a thing of beauty at this casino since I've found plenty of my favourites. You've got to understand the reason I'm so impressed is that I don't play only video slots. I get my kicks whenever I bet on live blackjack, though I've been a bit out of tune lately. I've found the website easy enough to access through a browser on my S8. Heck, I don't think I'm ever going to bet on a desktop, even though I've got free time on my hands currently. I'm glad that I don't have to wager my bonus winnings more than 35 times before I'll be able to withdraw it.
Whenever online casinos like this one don't support cryptocurrency as a payment option, I'm always annoyed. It's not only faster than the conventional payment methods, but it's also more anonymous. There are plenty of payment options available but it, unfortunately, doesn't feature options such as BTC as one.

MILA

From
Reviewed on November 04, 2020
I'm not one to care too much about looks but this casino is visually pleasing. Luckily, the accessibility doesn't suffer as I've found it very easy to navigate the different sections available. This even extends to the game library, courtesy of the search bar. I use an iPhone X and I haven't faced any issue with running my games through a browser. In fact, I'm able to access all of my favourite games and at the same time, I get to save space on my phone since I don't need to make any downloads.
While the VIP scheme sounds like the best idea ever, it really isn't due to the points exchange system that's in place. Before you'll reach mid-way on the VIP list, you'll have spent a fortune here. Though, that's if you play slots a lot. I hate the fact that the live chat is only available for limited hours since I bet early in the morning sometimes. At the least, the FAQ page isn't that boring to go through.

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