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PrimeCasino

PrimeCasino

8.8Our score

Massive Slots Selection

Not accepting players from: Virginia - United States

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Virginia - United States
Enjoy gambling in moderation – only play with money you can afford to lose

PrimeCasino Details

Gambling License:
Game category:
Jackpots, Slots, Live Casino, Table Games, Card Games, Casino Poker, Baccarat, Blackjack, Roulette, Craps
Languages:
English, German, Finnish, Norwegian
Support:
Email, 24/7
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Processing time:
Medium (<48 hrs)
Pros
  • Available on desktop & mobile
  • Easy to use interface
  • Great selection of games
  • Great variety of video slots
  • Licensed and regulated casino
Cons
  • Phone support not available
  • Limited promotional offers

PrimeCasino is an online casino that is owned by Prime Gaming. Prime Gaming is a popular casino operator who also owns popular sites like Mega Casino and ICE36. As the name might suggest, PrimeCasino was the company’s flagship site and it was originally launched all the way back in 2005. One of the reasons that the casino has managed to stick around so long is because it has always adapted to survive.

The games collection here has continued to grow over the years and it now boasts many of the most popular slots and games in the iGaming industry. They are also home to a good live dealer section. Still, things have been kept simple over the years, with the welcome bonus being a simple but effective 100 free spins. They also prioritize customer safety and hold a gambling license from the Malta Gaming Authority, which is one of the most trusted licensing bodies in the industry. Does PrimeCasino still manage to deliver a fun and engaging online casino experience? Let’s take a more detailed look at this review and find out.

PrimeCasino review

What to expect at PrimeCasino:
  • 2,500+ online slots
  • Live-dealer options
  • Simple website design
  • Easy to use mobile casino
  • Fully licensed and secure casino
Table of Contents

Game Selection

Casino, Jackpots & Live Casino

There is a good selection of different gaming options available for players who visit here. The majority of the 2,700 games in the catalog are online slots, but that isn’t to say that there’s not more on offer here. As well as these, there is a sizable collection of card and table games, plus a generous selection of live-dealer options to choose from.

Slots and Table Games

Online slot enthusiasts are going to have a great time when they visit the PrimeCasino games section. The site has established relationships with many of the industry’s most respected developers and as such, there really is a little bit of something for everybody here. You can expect to find a total of 2,500 titles from the likes of Microgaming, NetEnt, iSoftBet, Thunderkick, and many more

As a result of this, there is a little bit of something for everyone here, from classic titles like Gonzo’s Quest and Starburst to popular TV and film-themed games like Game of Thrones, and everything in between. 

There is also a selection of popular table and card games available here for visitors to try their luck at. This includes all of the standard games you would expect to find including blackjack, poker, roulette, and baccarat. The site offers various different versions of each of these titles. 

Jackpots at PrimeCasino

There are fewer things that make a slot more attractive than a big juicy jackpot prize. The jackpot section at this casino has plenty of those to offer to its players. The casino is home to a range of popular progressive and global progressive jackpots including Mega Moolah, Millionaire Genie, Mega Joker, and others. Players can scroll down to the bottom of the homepage to find the total jackpots that can be won on those slots at any given time. 

Live Casino Games

If you are tired of taking on the computer and fancy trying your luck against a real dealer, then the PrimeCasino live casino section that is on offer here is a lot of fun. The site works with the likes of NetEnt and Evolution, who are among the most respected live casino software developers in the industry, to bring players a selection of different live-dealer games. This includes live versions of popular games like blackjack, roulette, and baccarat, as well as a selection of specialty games like Dream Catcher, Mega Wheel, and Deal or No Deal.

PrimeCasino Games

PrimeCasino welcome offer

While new customers are still in for a treat when they open an account here, the size of the bonus here is not all that impressive in comparison to the ones that you will find elsewhere. 

The welcome bonus here offers players 100 PrimeCasino free spins that can be used on the popular online slot game, Book of Dead, developed by Play’n GO. If this game is not available to be played in your country, then another game will be designated to you by the casino. The minimum amount that can be deposited is €20, which does make this a budget-friendly welcome bonus. In order to claim this, players have to use the PrimeCasino bonus code WELCOME when they make their first deposit. 

Bonus Terms and Wagering Requirement

Other than the aforementioned use of the bonus code, there are several other terms and conditions that should be met if players want to claim the PrimeCasino bonus for new customers. The wagering requirement for the bonus is set at 60x the winning amount from the free spins bonus, which is rather high compared to many other online casinos. The minimum amount that can be bet on one spin is €0.10, while the maximum amount is either 10% of the free spins winning amount or €5, whichever of the two is the lowest. Players must use all of their free spins before they use their deposited funds.

Virginia - United States PrimeCasino bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim
Free Spins
100 Bonus Spins!
60x
-
Type Free Spins
Amount 100 Bonus Spins!
Wagering Requirement 60x

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and Bonuses

As far as PrimeCasino promotions for existing customers go, there are very slim picking, unfortunately. That being said, the casino has a selection of loyalty schemes in place though, each of which comes with its own set of benefits. The VIP lounge is the main scheme, with players earning points for the money that they spend on the site. The more points that they get, the higher up the levels they ascend, and the more access they receive to bonuses and perks. These perks include cashback offers, free spins, and access to private account managers. 

As well as this, the operator also runs a selection of regular tournaments and daily prize drops. To stay in the loop with these, make sure you keep an eye on the casino’s newsletter in your inbox.

PrimeCasino Bonus

Usability

Finding your way around PrimeCasino is fairly straightforward. The layout of the site is very clean and uncluttered. The games are easily accessed using a pop-out menu on the left-hand side of the screen, from here you can also access the promotions and the loyalty programs. 

The rest of the useful links on the site - the customer support, FAQs and payment options, are all located at the bottom of the screen, just as you would expect. For the most part, it is easy to access the information you need, though, the lack of customer support options means that, if there is something you can’t find, you may have to wait a while to hear how to find it. 

The games section is reasonably well-organized. The games are split into clear categories and there is a full games list in case you can not find what you are looking for. Sadly, there is no search bar function or a filtering system, which does hinder the experience a little bit. The site is one of the oldest developed by their owner company and it feels as though some of their pages would benefit from an update. On the whole, though, this is a fairly easy casino to use and most things are easily accessible. 

Mobile Casino

The PrimeCasino mobile casino site is very easy to access and use. The site is available on a range of devices and is supported by both Android and iOS operating systems. The experience of using the site is virtually the same, with the majority of the games here being developed using HTML5 or Flash technology, meaning that they should run fine on both phones and tablets. There is currently no mobile application available for this casino. Looking for more mobile casinos? Check out our expert guide.

PrimeCasino Mobile

PrimeCasino Help and Support

One area where PrimeCasino falls behind other online casinos is customer support. The site only allows players to contact them via e-mail, with no live-chat or phone number being available. This can make things difficult, especially given that you may have to wait up to 24 hours to get a reply to any e-mails that you have sent out. If you need a quick response to one of your problems, you can check out the casino’s FAQ page. This page, combined with the rest of the options on the help page, does provide a good range of information for customers.

These are the main categories in the PrimeCasino FAQ:

  • License and security 
  • Bonuses and promotions
  • Deposit/Withdrawal
  • Account technical

Deposits and Withdrawals

Getting your money in and out of the casino is made very easy thanks to a range of different banking methods being made available. The casino is also very budget-friendly, especially when it comes to making a deposit. 

To deposit funds, players can use a range of popular methods. These include Mastercard/Visa, Neteller, Skrill, PayPal, and a range of others. The minimum amount that can be deposited at one time here is €10, which is very budget-friendly. To withdraw funds, players can use the majority of the same methods. The minimum withdrawal is set at €20. There are no fees charged by the operator for withdrawals. The speed of a withdrawal will depend entirely on the method that a player chooses to use, and players will have to have used a method for deposits before making a withdrawal with it.

PrimeCasino Deposit

Security and Licensing

PrimeCasino is licensed and regulated by the Malta Gaming Authority. This is one of the most highly respected licenses in the gambling industry. If a casino holds this license, then players can rest assured that they are meeting the highest quality standards and regulations in the iGaming industry. 

There are also several other security features that are utilized here. All financial transactions and personal data are protected by the use of the latest end-to-end encryption technology. Plus, the game selection is regularly tested by third-party agencies to ensure that it is fair and randomly generated. It uses a random number generator to guarantee this. 

The operator is a part of the Gamcare program. This is a UK-based charity which is designed to help anybody who may have developed any problems as a result of their gambling.

Conclusion of PrimeCasino review

PrimeCasino has been on the scene for quite some time but there is still plenty to enjoy here, despite a few issues. The most notable selling point for this site is the big game selection that it offers to its players. Thanks to some of the top developers in the industry, players are going to be spoiled for choice when they visit here. The addition of the live casino only adds to this. 

The site does get a few fundamentals wrong though. The lack of a live-chat or any form of customer support other than e-mail is definitely a problem. The FAQ section does offer some detail but it is not enough to suffice for the lack of direct contact with the customer support team. The welcome bonus here is also fairly average, though, the loyalty scheme and regular tournaments do go some way towards compensating for the lack of promotions. 

Outside of this though, the site is very well-organized and user-friendly. They have kept things simple here and that is, in many ways, to their advantage. This isn’t an all-singing, all-dancing casino but it is a safe and enjoyable one with a good selection of gaming variety on offer.

PrimeCasino

Pros
  • Available on desktop & mobile
  • Easy to use interface
  • Great selection of games
  • Great variety of video slots
  • Licensed and regulated casino
Cons
  • Phone support not available
  • Limited promotional offers
Screenshots

Casino - FAQs

  • The verification process at PrimeCasino will differ a bit depending on the gambling regulations in your country of residence. Most players will, however, have to send in or upload documents verifying their name, date of birth and residential address. Documents you can use for this include a valid ID and a utility bill. You’ll receive detailed instructions from the casino regarding the exact process once verification of your account is needed.

  • Yes, PrimeCasino does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.

  • Yes, the first bonus offer you’ll get as soon as you have registered at PrimeCasino, and you can read more about this offer in our review. In addition to this, you’ll also get regular bonus offers sent by email and/or SMS if you allow communications from the casino.

  • Yes, you’ll be able to reach the support department at PrimeCasino around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.

paul From
Reviewed on March 01, 2021
good lobby with the best slots. good useage on tablets and phone, that seamless play across two devices comes in handy at every moment. The game lobby is free of clutter with the different games being properly categorized so as to make them easy to access.
wagering of 60 times on spins if I want to keep their winnings. Unfortunately, the casino doesn't have any live chat option nor phone support so I'm left with the email option to get answers. The only thing I can say in regards to this lack of option is that using the email option is slow as far as solving my answers go. If the game lobby included a search bar, I'm sure navigating the entire thing would be easier than this.

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