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Sugarhouse HSP Gaming Agrees to Pay a Fine Imposed by Pennsylvania Gaming Regulator

Sugarhouse HSP Gaming and the Office of Enforcement Counsel settled on a consent agreement. This will see the Rivers Casino Philadelphia operator fork out a $7,500 fine. The fine is for a violation of state regulations touching on internal controls. It’s a mere slap on the wrist but the operator will be more concerned about the nature of the violation.

Gaming Floor Employees Breach Surveillance System

Sugarhouse is not a common shoulder brush with the law, at least in Pennsylvania. But recent happenings at one of its establishments caught the eye of the Pennsylvania Gaming Control Board (PGCB). A gaming floor employee duplicated CCTV footage to their mobile device. 

The unidentified employee said they duplicated the footage to settle a score with one of the casino guests. But the employee did so without authorization from the shift room manager manning the surveillance room. 

This then caused a ripple effect of how an employee can gain access to the surveillance room. It doesn’t end there. Another question arises of how the same employee was able to duplicate footage to their phone. The thought of them being able to erase the footage is even more concerning. 

Sugarhouse ended up paying a $7,500 fine for dereliction of duties. But the amount is nowhere near denting the operator’s pockets. Not now when the casinos in the state reported record-breaking revenue collections. The period between July 1, 2020, and June 30, 2021, saw revenue hit $3.88 billion. 

Sugarhouse HSP Gaming Agrees to Pay a Fine Imposed by Pennsylvania Gaming Regulator

Previous Violations by Sugarhouse 

Sugarhouse had a run-in with the gambling watchdog a few months ago. This was after the operator was found guilty of violating protocols. But it dodged financial penalties after agreeing to a non-monetary consent with the PGCB. 

Investigations revealed Rivers Casino Philadelphia failed to monitor its exterior facilities in 2020. PGCB later found out two minors were left in a car parked in the establishment’s parking lot. The regulator concluded this as neglect of the operator’s duties since CCTV failed to pick up this incident. The children were aged two and four years. 

Sugarhouse later agreed to re-evaluate its policies. It also committed to presenting a plan detailing how its employees would look after unattended children moving forward. 

Sugarhouse was also involved in another violation on the same property. This time though the operator wasn’t let off the hook that easily. The fine imposed on the establishment was quite high owing to the nature of the breach. Investigations spearheaded by the Bureau of Investigations and Enforcement found the casino grossly went over the limits set on slot machines. 

These are amounts allowed as distribution via complimentary free spins. The investigations unearthed 405 breaches in total. These breaches resulted in just over $25,000 going into play. This violation saw Sugarhouse fork out $45,000 in fines. 

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Nerijus Grenda
Nerijus Grenda
Published: 27 Aug 2021
Updated: 13 Mar 2023
Nerijus Grenda is a prolific contributor to the GoodLuckMate site. With a deep understanding of the online casino industry, gained from his own experience as an avid player, he offers valuable insights on what sets the best casinos apart from the rest. As a writer, Nerijus shares his expertise through expert analysis and thoughtful commentary on various topics related to online gambling, including casino reviews, game guides and industry trends.

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