Captain Cooks Casino UK

Captain Cooks Casino is a website primarily focused on Microgaming slots and table games, while the live casino tables are streamed thanks to the Evolution technologies. All games are organized in a horizontal menu that is accessible only after you register for a playing account. There are over 550 games available, which is a solid number to start with, but if you want to experience some highly unusual games, you won’t find them in this establishment. In addition to slots, table games, and live casino, players can easily play a limited number of video poker titles, as well as scratch cards. 

Slots and Table Games

Slots games make up the majority of games provided by Captain Cooks Casino. They are organized into two main categories: five reel and three reel slots, but there are also special sections dedicated to new releases and the games you played recently. In this establishment, we encountered many Microgaming classics such as 9 Pots Of Gold and Jungle Jim El Dorado. There are some recent additions to the Microgaming portfolio, most notably a slot called Immortal Creatures, which is a spin-off of their popular Immortal Romance slot.

If you are a fan of classic table games, you might be a bit underwhelmed by what Captain Cooks Casino has to offer, as there aren’t as many variants as one would hope for. There are only 22 titles we can categorise as table and card games, plus seven kinds of video poker. And while there are several kinds of roulette and blackjack available, there is only one variant of online baccarat and not much else. We would appreciate it if this establishment added more popular table games, as they are a must-have on any respectable gaming website. 

Jackpots at Captain Cooks Casino

Progressive jackpot slots are not only colorful slots with intriguing storylines but incredible games that can boost your winnings through the roof if you are lucky. Captain Cooks Casino features only six titles, but we have to admit, they are some of the most popular games in the industry. Here are some of the progressive jackpots available: 

• Mega Moolah Atlantean Treasures
• Cash Splash
• Treasure Quest
• Mega Moolah
• Mega Vault Millionaire
• Treasure Nile 5 reel

All these games are well-known classics, but this site lacks some new and exciting titles that will deliver more fun gaming opportunities. Big jackpots are, of course, nice and dandy, but unless there is some variety involved, punters get bored quite easily. And considering that many of their competitors offer not only these jackpots but many others as well, players who focus on progressive jackpot slots will probably seek their gaming opportunities elsewhere. However, this might be a good place to start if you have never played in progressive slots before. Plus, there's a nice range of Mega Moolah titles, which always keep players excited and entertained.

Live Casino Games

Live casino games are incredibly realistic, highly entertaining, and very glamorous, as they allow you to experience gaming like never before. All games available in the live casino section are powered by Evolution, a high-end software company that streams games directly from luxurious studios. All games are brought to you by live dealers who have great experience and use professional equipment, just like they would if they worked at a venue in Macau or Las Vegas. 

The design of the website doesn't do justice to the live casino section. At the first glance, it seems there are only 12 titles available, but upon further research, we noticed that what seemed like a game, was actually a lobby entrance that takes you to the full Evolution Gaming portfolio. Once you are in there, you can play 13 variants of roulette, 45 types of blackjack, 24 variants of baccarat and sic bo, seven types of casino poker, and a range of gaming shows. The games we enjoyed the most were the highly competitive American Roulette and Bonus Bet Blackjack! If you want something more colorful and fun, you could try Crazy Time.

The Captain Cooks Casino website will make you feel as if you used a time machine and traveled back to the year 2000. Their website is old-fashioned and provides little to no information about what the site has to offer. Furthermore, players can only preview games if they register with the website which leaves a bitter taste in your mouth, as no customer should serve their data on a platter before learning about the service. At least there's a full list of the games and their payouts. That's one way to check out the games without going through registration first. It's fair to mention that many other trusted websites from the same casino group like the Grand Mondial gambling site share the old-fashioned design. That doesn't make them bad. On the contrary, they've all operated successfully for years.

This establishment is an instant platform that can be accessed from your favourite computer browser, but you can also install their special gaming software if you like. While playing on this site, you can expect to be bombarded with their welcome bonus offer. While we were researching the interface, every second or third click we made would redirect us to the welcome bonus offer, which is as annoying as it sounds. There is no feature to turn this irritating redirection off. 

Mobile Casino

The mobile interface provided by this operator follows the same design, theme and logic as the desktop version. It is accessible directly through the browser, and you don’t have to download any special apps. This makes Captain Cooks Casino the perfect choice for all punters who prefer simple and straightforward access to their favourite games. The phone casino platform can be used on both Android and iOS devices, and we suggest you play the games while holding the device horizontally, in landscape mode, to have a better overview of what is going on. 

However, what we dislike about their mobile version are the promotional parts regarding bonuses and big wins this site promises. They simply engulf all other content and make the site look like a scam or an outdated venue. Both desktop and mobile platforms could use an update and a makeover to make them look more sleek and modern.

Customer support can be reached via email or live chat. Live chat can be accessed by clicking the Contact Us link on the website. Despite the fact the live chat agent answered swiftly, we felt as though we were talking to a customer support bot and not a real person. In the end, they left the chat and left us with no answer.

These are the main categories in the Captain Cooks Casino FAQ:

• Getting started
• Login and registration
• Banking
• Casino games
• Other questions

Players can easily use PayPal, Neteller, Skrill, and a range of other local methods to deposit, and the majority of these methods will be available for withdrawals, as well. First, let's state that the minimum deposit is only £5, and that's fantastic. Moving on, the company mentions that “any withdrawals are subject to the charges specified under the banking section”, but we found no such information once we registered. However, we managed to learn that bank transfers are charged anywhere £30 to £60, all depending on the amount one wants to withdraw. 

The minimum withdrawal is £10 unless you want to use bank transfer, in which case it’s £300. Being licenced by the UKGC means that British users get fast withdrawals and fewer limitations. In that regard, there's no information about pending times, even though the operator has them for international users. Moreover, the cashout limits are massive and range between £30,000 and £170,000, depending on the method and period you're requesting them. If there are any delays, these may arise from the player's failure to verify their identity in a timely manner. Alternatively, the operator may need more information regarding the source of funds and monthly income for those with irregular or high spending patterns.

Verifying your Captain Cooks Casino account

All players who want to play on this website are obliged to verify their identity. This is usually done after the first deposit, but before making the first withdrawal. In most cases, it will be enough just to send pictures or scans of the documents, but the company may request documents certified by a registered notary. The list of documents necessary includes, but is not limited to: 

• Copy of the credit card used, showing your name
• Copy of an ID document with a picture - ID card, passport, licence
• Documents proving your residence, no older than 90 days

While this entire process might seem obsolete, it is necessary to protect both you and the company from any fraudulent activities. For instance, if someone stole your credit card, the company will simply find out once the thief tries to withdraw money, as they won’t have an ID with the matching information. 

Captain Cooks Casino has been around since 1999 and was initially licenced by the Kahnawake Licensing Commission. Currently, the operator also holds reputable approval from the UKGC through the Apollo Entertainment group. This means that a range of other trusted online casinos like the Zodiac gambling destination are Captain Cooks' sister sites. So, when it comes to licencing, we really can't complain about anything.

The company is also a member of the Interactive Gaming Council, operates under its code of conduct, and guarantees fair and honest games. Notably, this company holds an eCOGRA certificate which proves:

• Games are fair
• The operator functions honestly and behaves responsibly
• Players are protected, and monetary deposits are safe

If you are worried about your private information being sold or simply improperly stored, you can sleep at night knowing their data protocols, money transfers, etc are also audited by independent companies that reassure safe and secure deposits, withdrawals, and data transfers. 

What to say about Captain Cooks Casino? Let’s start with the good sides. They offer a solid selection of Microgaming titles and have a good welcome bonus package. In addition to that, they are a regulated and licenced company, with many certificates to prove they support fair gaming.

On the other hand, when compared to competitors, their website is desperate for an update and redesign. Punters also must count bank transfer withdrawal fees. While they seem like a few cents here and there, they tend to accumulate over time, significantly affecting your balance. Keep in mind that if you need some help, information, or just a brief explanation, we recommend skipping their live chat customer support altogether, as you will simply end up talking to a bot that will ghost out on you.