Captain Cooks Casino UK

Captain Cooks UK Casino Bonuses for New Customers

Customers rarely have the luxury of receiving a Captain Cooks Casino no deposit bonus code when signing up on this platform. But the operator has a unique way of welcoming members. The most common method is through the usual deposit matches. 

It’s worth noting the casino tends to offer a multi-tier package as a welcome bonus. Plus, the overall amount up for grabs in bonus funds is quite solid. This should let you get a feel of various games in the lobby.  If you are lucky enough, you may even get some Captain Cooks Casino bonus spins on one of your first deposits.

Bonus Terms

Claiming the offer requires customers to deposit a minimum amount. We loved the figure attached to the bonus available during our visit. It was lower than the industry standard. We also loved that members may not need Captain Cooks Casino bonus codes to activate either deposit bonus.

As for the wagering requirements, they tend to be higher than the industry average. Moreover, the operator seems to attach drastically different rollover requirements to its offers. So, it's strongly advised for anyone first to check the wagering that comes with any bonus available during their visit.

Ongoing Promotions

Existing players’ bankrolls will suffer significant setbacks after depleting the welcome offer. We didn’t see any ongoing Captain Cooks Casino bonus offers. There’s no promotion page to start with. Therefore, cashback, deposit matches, and tournaments appear to be a foreign concept.

Overall, we would love the operator to add more promotions and bonuses for existing customers. 

Captain Cooks Casino is a website primarily focused on Microgaming slots and table games, while the live casino tables are streamed thanks to the Evolution technologies. All games are organized in a horizontal menu accessible only after registering a playing account. There are over 550 games available, which is a solid number to start with, but if you want to experience some highly unusual games, you won’t find them in this establishment. In addition to slots, table games, and live casino games, players can easily play a limited number of video poker titles and scratch cards. 

Slots and Table Games

Slots games make up the majority of games provided by Captain Cooks Casino. They are organized into two main categories: five reel and three reel slots, but there are also special sections dedicated to new releases and the games you played recently. In this establishment, we encountered many Microgaming classics such as 9 Pots Of Gold and Jungle Jim El Dorado. Some recent additions to the Microgaming portfolio, most notably a slot called Immortal Creatures, a spin-off of their popular Immortal Romance slot.

If you are a fan of classic table games, you might be a bit underwhelmed by what Captain Cooks Casino has to offer, as there aren’t as many variants as one would hope for. There are only 22 titles we can categorise as table and card games, plus seven kinds of video poker. And while several kinds of roulette and blackjack are available, there is only one online baccarat variant and not much else. We would appreciate this establishment adding more popular table games, which are a must-have on any respectable gaming website. 

Jackpots at Captain Cooks UK Casino

Progressive jackpot slots are not only colourful slots with intriguing storylines but incredible games that can boost your winnings through the roof if you are lucky. Captain Cooks UK Casino features only six titles, but we have to admit, they are some of the most popular games in the industry. Here are some of the progressive jackpots available: 

• Mega Moolah Atlantean Treasures
• Cash Splash
• Treasure Quest
• Mega Moolah
• Mega Vault Millionaire
• Treasure Nile 5 reel

All these games are well-known classics, but this site lacks some new and exciting titles that will deliver more fun gaming opportunities. Big jackpots are, of course, friendly and dandy, but punters get bored quite quickly unless there is some variety involved. And considering that many of their competitors offer these jackpots and many others, players who focus on progressive jackpot slots will probably seek their gaming opportunities elsewhere. However, this might be an excellent place to start if you have never played in progressive slots. Plus, there's an excellent range of Mega Moolah titles, which always keep players excited and entertained.

Live Casino Games

Live casino games are incredibly realistic, highly entertaining, and glamorous, allowing you to experience gaming like never before. All games in the live casino section are powered by Evolution, a high-end software company that streams games directly from luxurious studios. All games are brought to you by live dealers who have great experience and use professional equipment, just like they would if they worked at a venue in Macau or Las Vegas. 

The website's design doesn't do justice to the live casino section. At first glance, it seems there are only 12 titles available. Still, upon further research, we noticed that what seemed like a game was a lobby entrance that takes you to the complete Evolution Gaming portfolio. Once in there, you can play 13 variants of roulette, 45 types of blackjack, 24 variants of baccarat and sic bo, seven types of casino poker, and a range of gaming shows. The games we enjoyed the most were the highly competitive American Roulette and Bonus Bet Blackjack! If you want something more colourful and fun, you could try Crazy Time.

The Captain Cooks Casino website will make you feel like you used a time machine and travelled back to 2000. Their website is old-fashioned and provides little to no information about what the site has to offer. Furthermore, players can only preview games if they register with the website, which leaves a bitter taste in their mouths, as no customer should serve their data on a platter before learning about the service. At least there's a complete list of the games and their payouts. That's one way to check out the games without going through registration first. It's fair to mention that many other trusted websites from the same casino group, like the Grand Mondial gambling site, share the old-fashioned design. That doesn't make them bad. On the contrary, they've all operated successfully for years.

This establishment is an instant platform that can be accessed from your favourite computer browser, but you can also install their special gaming software if you like. While playing on this site, you can expect to be bombarded with their welcome bonus offer. While we were researching the interface, every second or third click we made would redirect us to the welcome bonus offer, which is as annoying as it sounds. There is no feature to turn this irritating redirection off. 

Captain Cooks Mobile Casino

The mobile interface provided by this operator follows the same design, theme and logic as the desktop version. It is accessible directly through the browser; you don’t have to download any special apps. This makes Captain Cooks Casino the perfect choice for all punters who prefer simple access to their favourite games. The phone casino platform can be used on Android and iOS devices, and we suggest you play the games while holding the device horizontally, in landscape mode, to have a better overview of what is happening. 

However, what we dislike about their mobile version are the promotional parts regarding bonuses and the big wins this site promises. They engulf all other content and make the site look like a scam or an outdated venue. Both desktop and mobile platforms could use an update and a makeover to make them look more sleek and modern.

Customer support can be reached via email or live chat. Live chat can be accessed by clicking the Contact Us link on the website. Even though the live chat agent answered swiftly, we felt we were talking to a customer support bot, not a real person. In the end, they left the chat without an answer.

These are the main categories in the Captain Cooks Casino FAQ:

• Getting started
• Login and registration
• Banking
• Casino games
• Other questions

Players can easily use PayPal, Neteller, Skrill, and a range of other local methods to deposit, and the majority of these methods will also be available for withdrawals. First, let's state that the minimum deposit is only £5, and that's fantastic. Moving on, the company mentions that “any withdrawals are subject to the charges specified under the banking section”, but we found no such information once we registered. However, we learned that bank transfers are charged anywhere from £30 to £60, depending on the amount one wants to withdraw. 

The minimum withdrawal is £10 unless you want to use a bank transfer, which is £300. Being licenced by the UKGC means British users get fast withdrawals and fewer limitations. In that regard, there's no information about pending times, even though the operator has them for international users. Moreover, the cashout limits range between £30,000 and £170,000, depending on the method and period you're requesting. If there are any delays, these may arise from the player's failure to verify their identity promptly. Alternatively, the operator may need more information regarding the source of funds and monthly income for those with irregular or high spending patterns.

Verifying your Captain Cooks Casino account

All players who want to play on this website are obliged to verify their identity. This is usually done after the first deposit before making the first withdrawal. In most cases, sending pictures or scans of the documents will be enough, but the company may request documents certified by a registered notary. The list of documents necessary includes, but is not limited to: 

• Copy of the credit card used, showing your name
• Copy of an ID document with a picture - an ID card, passport, licence
• Documents proving your residence, no older than 90 days

While this entire process might seem obsolete, protecting both you and the company from any fraudulent activities is necessary. For instance, if someone stole your credit card, the company will find out once the thief tries to withdraw money, as they won’t have an ID with the matching information. 

Captain Cooks UK Casino has been around since 1999 and was initially licenced by the Kahnawake Licensing Commission. The operator also holds reputable approval from the UKGC through the Apollo Entertainment group. This means that a range of other trusted online casinos, like the Zodiac gambling destination, is Captain Cooks's sister site. So, when it comes to licencing, we really can't complain about anything.

The company, also a member of the Interactive Gaming Council, operates under its code of conduct and guarantees fair and honest games. Notably, this company holds an eCOGRA certificate which proves the following:

• Games are fair
• The operator functions honestly and behaves responsibly
• Players are protected, and monetary deposits are safe

Suppose you are worried about your private information being sold or improperly stored. In that case, you can sleep at night knowing their data protocols, money transfers, etc., are also audited by independent companies that reassure safe and secure deposits, withdrawals, and data transfers. 

What to say about Captain Cooks UK Casino? Let’s start with the good sides. They offer a solid selection of Microgaming titles and have an excellent welcome bonus package. In addition to that, they are a regulated and licenced company with many certificates to prove they support fair gaming.

On the other hand, compared to competitors, their website is desperate for an update and redesign. Punters also must count bank transfer withdrawal fees. While they seem like a few cents here and there, they tend to accumulate over time, significantly affecting your balance. Remember that if you need some help, information, or just a brief explanation, we recommend skipping their live chat customer support altogether, as you will end up talking to a bot that will ghost out on you.