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Playluck

Playluck Casino Review UK

Playluck Casino UK is fresh out of the gates for 2020 and has quickly set about winning over the hearts of players across the world with a superb selection of the best casino games, frequent promotions throughout the year, and an excellent multi-part welcome bonus.

Our rating
Game Selection
UK Bonus Offers
Usability
Customer Support
Payment Methods
Security & Licensing
Pros & Cons
Available on desktop & mobile
Geographical restrictions
Easy to use interface
Limited customer support hours
Great variety of video slots
Various payment options
Regular onsite promotions

UK Bonus Offers

  • Exclusive Bonus
    new players only · minimum deposit: £10 · wagering: 35x (b), 21 days · wagering: 35x (fs), 1 days · 18+ play responsibly · begambleaware.org · terms apply · info

Playluck Welcome Bonus

The welcome bonus offered on this platform after signing up tends to be quite generous. However, there’s rarely space for a Playluck casino no deposit bonus. 

Deposit matches form the bulk of the welcome package. Therefore, your deposit amount has a big role to play. If you want a bigger bonus, you need to deposit a bigger amount.

However, there’s often a cap on the maximum bonus amount a player can get. Something that may come as good news to newbies is the operator tends to offer this bonus over several deposits. This gives players something to look forward to every day. 

In addition to the bonus funds, players are also likely to come across Playluck casino free spins. This package is often split into similar batches as the bonus funds.

However, what you want to keep an eye on are the different slot games these spins are restricted to. The names of the slot titles are usually on the respective offer pages.

PlayLuck UK Welcome Offers for CasinoOffer DetailsClaim Offer
🎁 Welcome Bonus50% up to £50 + 50 Free Spins
🎁 No Deposit BonusCurrently not active

 

Playluck Casino Bonus Terms

Typically, this welcome bonus comes with several conditions. One of them is the minimum deposit amount which tends to be favorable. Note that each offer requires players to deposit this minimum amount.

It gets even easier to claim this welcome package with the operator rarely requiring Playluck casino bonus codes. 

Wagering requirements follow with players required to roll over the bonus funds a specified number of times. And thankfully, the number of times is often right within the industry standard.

Keep in mind

Winnings from the free spins are usually credited as bonus funds. And these funds are also subject to the same playthrough requirements. 

Along with wagering contributions, the operator usually gives players ample time to meet the requirements.

Other conditions the casino is likely to impose on this bonus include a maximum bet amount and a cap on the winnings from the bonus. 

Ongoing Playluck Casino Promotions

The number of Playluck bonuses available after the welcome offer tends to be quite limited. A clear indicator existing customers are likely to have a hard time boosting their bankrolls.

This promotions page typically stocks seasonal tournaments. This may come as good news for players looking for engaging promos. 

Most of the competitions hosted by the casino usually require players to collect points. In most cases, you need to play certain games or games from a particular developer.

Finishing the tournament within a certain range of positions often results in exciting rewards such as cash prizes or even Playluck free spins.

You rarely require any Playluck casino promo code to join the tournaments. 

The casino may have a limited collection of one-time casino bonuses, but subscribing to its newsletter could see you get such deals sent via email. 

PlayLuck Casino PromotionDescriptionClaim Offer
🎉 Seasonal TournamentsEngaging tournaments where players collect points by playing specific games. Finish within a certain range for rewards like cash or free spins. No promo code needed.
🎁 One-Time BonusesLimited-time bonuses occasionally offered. Subscribe to the newsletter for exclusive deals via email.

 

Game Selection

There are multiple game types offered by Playluck Casino. Each of these is categorized appropriately into different pages comprising Featured Games, New, Slots, Classic, Table Games, Scratch Cards, and All. The only missing subsection here, we feel, is Jackpots, which are buried in amongst the long list of video slots.

On the plus side, there are a few Exclusive games, which are indicated with a slash, as are the New releases, if you’re looking to play the very latest titles. Live Casino is in a separate section entirely, which makes sense.

PlayLuck Game CategoryDescription
🎰 SlotsExplore a wide array of slots from top providers like NetEnt and Microgaming.
💰 JackpotsDiscover jackpot slots including popular titles like Divine Fortune from NetEnt.
🎲 RNG Table GamesEnjoy classic table games like Blackjack, Roulette, and Video Poker.
🃏 Live Casino GamesExperience live casino action with Evolution-powered games like Live Blackjack and Roulette.

 

In terms of providers, there are so many that we simply lost count. Rest assured, however, that you’ll get all of the big names (NetEnt, Microgaming, Evolution, for example), as well as a good selection of the best small studios like Red Tiger Gaming, Quickspin, Ezugi, and so on.

So, there’s certainly plenty of variety here, even if some vital games are missing.

Slot Games

If you’re after the most popular video slots, classic slots online, and table games, you won’t lack choice with this slots website.

The issue arises when you're unsure what to play and want to filter your options. Unfortunately, you're out of luck here. You can search directly or explore the Featured Games category, but there's no way to filter by things like volatility, reels, mechanics, themes, or bet limits.

So, hitting the Load More Games button multiple times can be a bit of a hassle.

To get a sense of a casino's showcased games, check out the Featured Games section, especially for video slots and classic fruit machines.

At the top (at the moment), you'll find familiar titles like:

  • Starburst
  • Fruity Friends
  • Bonanza
  • Book of Dead
  • Magic Book

While these are popular, they lack variety, so you may have to dig deep to find more unexpected titles.

Table Games

Even though there is a section dedicated to Live Casino games (see below), they’re also lumped into the Table Games category, making it hard to find video versions of roulette, blackjack, baccarat, poker, and solitaire. Luckily (or not), there are not many table games available here.

PlayLuck Table GamesDescription
🃏 BlackjackClassic card game of strategy.
🎡 RouletteExciting wheel of chance.
🃏 Video PokerPoker with a digital twist.
🎲 BaccaratElegant and sophisticated card game.
🎲 SolitaireSingle-player card game challenge.

 

We estimate that there are around 20-30 such games tops. There’s enough variety in the short term, but maybe not for those planning to stay at the site for the long haul.

Playluck Jackpot Slots

With Microgaming’s biggest jackpot games being absent from the site, you won’t find any of the multi-million prize pools at Playluck. This is a huge disappointment, if we’re honest with ourselves, especially as some players specifically play these games exclusively.

Nevertheless, there are a few jackpot slots available, including well-known NetEnt games such as Divine Fortune, for example.

However, unless you already know what you’re looking for, the lack of any Jackpot section, jackpots slash, or live feeds showing the latest prize pool total as it stands, it is a nightmare hunting for those big wins at Playluck Casino.

So, we’re docking some points here but let’s move on and see if things improve on the Live Casino front…

Live Casino Games

As you might have guessed if you read above, there just aren’t enough Live Casino games, in our opinion.

So, while you do get different live versions of the classics like roulette, blackjack, and baccarat, there are just a few games outside of this category. Two examples are Dream Catcher and Football Studio Pro.

PlayLuck Live Casino GamesNumber of Games
🎡 Live Roulette20
🃏 Live Blackjack60+
🎲 Live Baccarat25+
🃏 Live Casino Poker3
🎥 Live Game Shows10

 

On the plus side, all of these titles are providers by the esteemed Evolution. Meaning, you will get multiple camera angles, streamed in HD quality, and experienced (and beautiful) croupiers to guide you in every moment of the action.

If you're seeking the best live blackjack online in the UK, Evolution has you covered! 

Playluck Game Selection

Game selection at Playluck

Usability

Again, we really must praise the designers here, as the site is incredibly well-made, extremely interactive, and incredibly intuitive to use – finding your way around is an absolute doddle.

For example, at the very top of the site, you get your main options for accessing the Casino, Live Casino, and Promotions, followed by options for logging in and depositing, etc etc.

Right next to these vital buttons is a dropdown menu for changing the site language from English to Finnish, German, or Norwegian. Then, subtly placed in the lower right-hand corner of the site is a speech bubble icon for quickly accessing live chat support.

We’ve already covered how to search for games above, so let’s move down to the other pages collected in the footer. Here, you’ll find all of the useful links to pages categorized as About, Legal, Information, Getting Started, and Extras.

Under these titles, you’ll find links to things like Responsible Gaming, Payment Methods, Help, FAQs, and Contact Us.

All told, then, you can tell that great effort has gone into making the whole site super user-friendly. Even as the site loads, you’ll get lovely messages like: ‘Hold on, you won’t regret this’. Great stuff!

Casino PlatformUsability Support
💻 Desktop - Windows✅ Supported
💻 Desktop - Mac✅ Supported
🌐 Web Browser - Chrome✅ Supported
🌐 Web Browser - Firefox✅ Supported
🌐 Web Browser - Safari✅ Supported

 

PlayLuck Mobile Casino & Apps

In many ways, the whole site looks even better and functions perfectly on a smaller screen that you touch. Therefore, playing at Playluck from any iOS, Android, or Windows Phone device is an absolute pleasure, and you’ll quickly find that all but the most ancient games are available.

So, there’s no need to download an app – just point your mobile browser at the URL for full access to all of the same features you can expect to see on the desktop version. 

Mobile PlatformUsability Support
📱 Mobile - Android✅ Supported
📱 Mobile - iOS✅ Supported
📱 Casino App❌ Not available

 

The only difference is that things are rearranged to make better use of the limited screen real-estate.

For example, all of the links, buttons, and live chat options are hidden behind a hamburger menu in the top left-hand corner of the screen at all times, while the footer links are simply shown linearly instead of being arranged in four separate columns. Top marks!

Playluck Mobile Usability

Screenshots
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Playluck screenshot
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Playluck screenshot

UK Customer Support

PlayLuck Support OptionsDescription
💬 Live ChatUK support between 08:00 and 00:00 (CET)
📧 Email[email protected]
📚 FAQ PageAnswers the most common questions
☎️ Phone Support ❌ Not available

 

Following the trend of making everything here as easy to understand, accessible for all, and providing clarity at every turn carries across to the excellent FAQ page.

This covers nearly enough that anyone would need to know, has useful anchor links for quickly zipping down the page to the appropriate area, and we have to admit that the quality of the answers is top-notch.

These are the main categories in the Playluck FAQ:

  • Privacy
  • Bonuses
  • Depositing
  • Cashing Out
  • Submitting Documentation
  • Technical
  • Reward Point Program
  • General Information

Of course, there’s always the chance that the FAQ page might not have the information you need at any given moment, especially if your query is specific to your casino account, for example. In those cases, all you need to do is contact the friendly, well-trained, and knowledgeable customer support agents.

We highly recommend that you try the live chat window we mentioned earlier in the first instance. The only downside of this is that the opening hours are limited to between 08:00 (CET) and 00:00 (CET) seven days a week.

If you’re playing at a time when live chat is unavailable, your next best option is to send an email over to [email protected]. This will get you a response within 24 hours tops and often much sooner than that depending on when you sent it, of course.

The site also mentions being able to call an agent directly, but as no phone number is given, we weren’t able to test this out.

Payment Methods

There is a huge list of available payment methods for depositing into your account. See the table below for more details.

PlayLuck Deposit MethodsMinimum DepositFeeProcessing Time
💳 VISA & Mastercard£10NoneInstant
🏦 Bank Transfer£10NoneInstant
🏦 Trustly£10NoneInstant
🌐 PayPal£10NoneInstant
🌐 AstroPay£10NoneInstant
🌐 MuchBetter£10NoneInstant
🌐 Skrill£10NoneInstant
💳 Paysafecard£10NoneInstant

 

Playluck Withdrawal Review

The list of withdrawal methods is slightly shorter, but all of the main ones mentioned above are available.

PlayLuck Withdrawal MethodsMinimum WithdrawalFeeWithdrawal Time
💳 VISA & Mastercard£20None0-6 days
🏦 Bank Transfer£20None2-6 days
🏦 Trustly£20None0-4 days
🌐 PayPal£20None0-2 days
🌐 AstroPay£20None3 days
🌐 MuchBetter£20None0-2 days
🌐 Skrill£20None0-2 days

 

Withdrawal Times

Withdrawal requests are typically processed within 48 hours. You can cancel your request during this time by going to the 'Awaiting Process' section in the Cashier and returning the funds to your balance.

But, after being processed by the payments team, not all of the options are instant.

For example, Visa and Mastercard waiting times are stated as up to 6 business days and bank transfers between 2 and 6 days.

Still, we again must praise the casino here for being completely upfront about these things.

You can get instant casino withdrawals by using PayPal and e-wallets such as Skrill. 

Verifying Your Playluck Account

When it comes time to verify your account, you will be asked for copies of certain documents as a safety check. Don’t worry, these checks apply to everyone and they are now standard procedures throughout the iGaming industry.

So, when you are asked for these copies, be sure to head to My Account and click Document Upload as soon as you can to keep things running smoothly. From there, you can submit documents in either JPG, PNG, or TIFF format.

As for what you’ll need, it’ll be photos of your official ID, a recent utility bill, and/or a bank statement.

Playluck Payment Withdrawal Deposit

Security & Player Safety

Playluck Casino is licensed by the stringent Malta Gaming Authority (MGA) and, for the UK only, the United Kingdom Gambling Commission (UKGC).

These are two of the very best regulators in the world and they help protect players in various ways, so you are in very safe hands here.

On top of this, the site uses the latest technologies (such as secure SSL encryption, for example) to ensure that all of your information is protected when being sent from your computer or mobile device to the casino’s servers.

And because of GDPR laws in Europe, you can rest assured that any personal or financial data is collected, handled, and stored appropriately.

PlayLuck Casino Security Info: 
🏢 Brand OwnerClever Motion
📜 Casino LicenseUKGC and MGA
🔒 Website EncryptionSSL
✅ Verification ChecksYes
🚫 Responsible GamingDeposit limits, Reality check

Final Verdict

We really enjoyed our time at Playluck Casino. From that cute opening message as the site loads in a few seconds to the excellent site design (on both desktop and mobile) and superb navigation.

The game selection is decent, so all we would love to see is a few more options for narrowing down the almost overwhelming amount of choice in certain areas like video slots, for example.

We had a couple of other gripes, but they pale in comparison to just how much praise we must give to this young online casino. We think these guys are going somewhere!

Playluck Online Review

What to Expect
  • Great games choice
  • Frequent promotions
  • Awesome site design
  • Many payment options
Nerijus Grenda
Nerijus Grenda
Last Update: 06 Feb 2024
Nerijus Grenda is a prolific contributor to the GoodLuckMate site. With a deep understanding of the online casino industry, gained from his own experience as an avid player, he offers valuable insights on what sets the best casinos apart from the rest. As a writer, Nerijus shares his expertise through expert analysis and thoughtful commentary on various topics related to online gambling, including casino reviews, game guides and industry trends.
Eve Luneborg This article has been Quality Assured by Eve Luneborg
Top Playluck bonus
  • Exclusive Bonus
    new players only · minimum deposit: £10 · wagering: 35x (b), 21 days · wagering: 35x (fs), 1 days · 18+ play responsibly · begambleaware.org · terms apply · info
  • Casino details
    Website:
    https://playluck.com/
    Languages:
    English · Suomi
    Countries:
    United Kingdom
    License:
    Malta Gaming Authority · UK Gambling Commission
    Company:
    Clever Motion
    Providers:
    Play'n GO · NetEnt · NeoGames · Red Tiger Gaming +56
    Casino type
    Accepted payment methods
    Game categories

    0 player reviews

    ReviewsShare your experience with Playluck
    Leave your feedback
    Q: 

    Does Playluck have a gambling license?

    A: Yes, Playluck does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.
    Q: 

    Does Playluck have a mobile casino?

    A: Yes, you can play at Playluck from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.
    Q: 

    What are the Playluck support opening hours?

    A: The opening hours of the Playluck support is from 08:00 (CET) to 00:00 (CET) seven days a week. You’ll be able to reach them through email, live chat, or even phone. Note that the support they offer for different languages may vary, but you can be sure that you’ll always get help in English.
    Q: 

    How can I claim a Playluck bonus?

    A: Claiming a bonus at Playluck is easy. A Playluck bonus code might be required to claim some of them, while others will be added to your account automatically. You’ll get a full explanation of all the steps you need to take in each and every bonus offer you receive.
    Q: 

    Is there a fee for withdrawing at Playluck?

    A: No, you’ll never have to pay any fees for withdrawing funds from your Playluck account. However, depending on your local currency and your bank you might see some currency exchange fees or other transaction fees. But, these are not fees the casino is imposing, so this is all up to your bank or banking system.
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