Curacao Interactive Licensing N.V.

What Changed in 2024: The LOK Reform

Curacao’s National Ordinance on Games of Chance (LOK) entered into force on December 24, 2024, and abolished the master-license system. Curacao Interactive Licensing N.V. (CIL) no longer issues sub-licenses; the ones it had issued expired during the 2024–2025 transition period. The Curacao Gaming Authority (CGA), formerly the Gaming Control Board, is now the sole licensor, issuing direct online gaming licenses (OGL) listed in a public register verifiable at cert.cga.cw. The rest of this guide describes how the CIL license worked historically.

Licensing Jurisdiction

Curacao Interactive Licensing N.V. offered licenses to operators based in Curacao. Players from unregulated markets or non-restricted markets across the world could access casinos licensed by this company. But how did one get a gambling license from Curacao Interactive Licensing N.V.?

It’s worth mentioning that while the process of getting a Curacao sub-license was simple, it wasn’t foolproof, so all requirements had to be met to avoid wasting time and effort. The first step to getting a license was to establish a business in the jurisdiction. Next, operators had to submit necessary paperwork that included past finances, a business plan, and identification of beneficial owners as well as documents proving a clean criminal record. 

After submitting the documents, approval took between three and six weeks. Even before approval, the technical team from Curacao Interactive Licensing N.V. would review the site to check the implementation of AML measures, software certification, and the gaming systems to be used on the platform. Online gambling platforms licensed in Curacao paid a 2% tax on their net profits under the old regime.

The Main Focus of Curacao Interactive Licensing N.V.

Anti-money laundering was the main focus for Curacao master licenses such as Curacao Interactive Licensing N.V. Backing this is the fact that the Curacao Gaming Authority (formerly the Gaming Control Board) is the anti-money laundering and combating the financing of terrorism (AML-CFT) supervisor when it comes to gambling activities from or in Curacao. This includes online gambling as well. 

As such, online gambling operators wishing to acquire a license from CIL had to have measures in place to combat anti-money laundering. Implementing responsible gambling and fair gaming measures was at the sole discretion of these operators. That’s because CIL didn’t include them as requirements when applying for a sub-license. 

Security at Online Casinos Licensed by Curacao Interactive Licensing N.V.

Curacao Interactive Licensing N.V. doesn’t have an official website. Therefore, it’s impossible to contact them directly should you have any concerns or queries. That means reporting issues to deal with unfair treatment by an online gambling platform is an uphill task. Furthermore, despite tough talks about player protection, practical measures are yet to be installed.

In terms of standard site security, websites use SSL encryption technology to protect player’s sensitive information. Having said that, the relaxed regulations don’t rule out the possibility of coming across gambling sites that don’t implement overall website security measures such as using SSL encryption technology.

How to Validate a Curacao Interactive Licensing N.V. License Status

Under the old system, there was no way of validating the status of a license held by an operator that claimed to have a license from CIL. Some operators had the CIL logo in their footer, typically linking it to a PDF document that provided the licensing information. For casinos licensed after the 2024 reform this weakness is gone: every direct license issued by the Curacao Gaming Authority has an OGL number that can be checked in the CGA’s public register at cert.cga.cw.

For example, the company Atlantic Management B.V. has published such a document on all its casino brands' websites. The document confirms that the company holds this license and lists all the URLs covered under the license. There's also a date and a signature of the CIL managing director Mr. Raoul Behr.

Unsurprisingly, CIL never had a public register of its license holders, so players could only check whether an operator had published its licensing documents. The CGA’s post-reform register has replaced this guesswork for current licenses.

How to File a Complaint to Curacao Interactive Licensing N.V.

As we already mentioned, there doesn't seem to be an official website of this regulator. So, there's no official way of reaching out and filing complaints. We did find two emails listed in some licensing documents published by operators and those are info@curacaolicensing.com and helpdesk@curacaolicensing.com. However, there's no website with a corresponding URL, so we can't be sure if these are valid email addresses. Plus, these seem like general query emails rather than dispute resolution forms.