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Big5Casino

Big5Casino Review

Big5 gets its name from the African savannas’ big 5 game animals.

Our rating
Game Selection
Bonuses
Usability
Customer Support
Payment Methods
Security & Licensing
Pros & Cons
Live chat available
Geographical restrictions
Available on desktop & mobile
No free sign-up bonus
Easy to use interface
Jackpot and Megaways games
Licensed and regulated casino

Bonuses

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    No Deposit Bonuses
    Exclusive Bonus
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Big5Casino Welcome Offer

Big5 Casino is also home to an all-action sportsbook. This means a decision may be required for those eligible to claim the welcome Big5Casino bonus. Depending on where you prefer to bet your money, most players can choose from a casino or sportsbook bonus. The finer details of each package are likely to change, so we'll explain what the standard offers tend to be, including any of the key bonus terms.

Before we do, we should make it clear that sometimes the site only allows you to claim one welcome bonus or the other. If this happens, it means claiming the casino welcome bonus will not allow you to claim the sportsbook welcome bonus, and vice versa.

Additionally, there is rarely an occasion when Big5Casino no deposit bonus offers are linked to welcome deals. Although it's not completely impossible, so keep your eyes open for them.

Casino Welcome Bonus

The exact welcome bonus available in the casino at Big5 may change depending on your country of residence. But we do know what the usual offers include if you are eligible. New player Big5Casino bonuses typically consist of deposit match deals. As well as bundles of spins for those who meet certain deposit amounts.

The claiming process is fairly easy, too, due to the site deciding against using Big5Casino bonus codes for most promotions. The bonus rules are mostly fair, with wagering requirements in and around the average. However, wagering requirements in free spins can be quite high. Also, note that free spins are often credited in daily bundles rather than all together in one go.

Sportsbook Bonus

The welcome sportsbook bonus is a lot more straightforward, with simple deposit match bonuses being the main offer. Things can change, but a one-off deposit bonus will likely be the go-to offer for sports betting fans. Bonus terms linked to the welcome package are a lot more flexible, which is the usual setup for sports offers. Wagering requirements are low, and the minimum odds are well within the range of a typical sportsbook bonus offer.

Big5Casino Promotions

The Big5 Casino has a lot going on behind the scenes with its nonstop casino bonus offers. A mixture of promotions can come and go, but there will be deposit bonuses, tournament prizes, and Big5Casino free spins all up for grabs. We've included some of the top promotions you will likely find as a full casino member. 

Tournaments

Regular tournaments are the big focus at Big5 Casino. Take part and aim to reach the top positions to try and claim some of the prize pools on offer. These are mostly slots-based and don't require any minimum bet limit to qualify. Check the promotions page for the latest tournament details and prize pools.

Loyalty Program

Although the details are not overly clear, an ongoing loyalty program is set up for members. It's based on a simple “wager and earn” system. But you'll have to wait and find out the exact bonus offers available to you and your loyalty status level - one of five levels in total.

Game Selection

Browsing through the range of Big5 games is a breeze. You’ve got separate tabs for casino games, slots, live casino, sports, and virtual sports titles. Clicking on one of these tabs provides instant access to the specific page, where you then have additional filter options.

Slot games, for instance, are split up into categories that let you look through specific providers or jackpot titles. There’s also a search bar that lets you pinpoint a specific title.

The sportsbook site functions much in the same way, where you can search through specific games, like Tennis or Football.

Slots and Table Games

Slot games have their own separate tab, which can be further sorted by providers, newly supported titles, and other groupings.

There are hundreds of games to choose from, developed by dozens of providers, each with its own flavors and mechanics. This includes most providers around today, such as NetEnt, Microgaming, Quickspin, Play'n GO, and many more. All of this means that you have a large list of the most highly rated games, provided by giants in the industry, side by side with smaller and lesser-known hidden gems.

Table games and Video Poker can be found in the Casino tab. This is in addition to Scratch Cards and other various game titles, which provide a complete selection that is worthy of its own separate page from the slot games.

You’ve got several tables for Blackjack, Baccarat Roulette, and Poker games. There’s also an impressive collection of Video Poker, Scratch Cards, Bingo, and Keno titles. All of this does an excellent job of providing players with a complete package of virtual casino games.

The larger the selection of slot games is, the more need there is for proper search functionalities. Having separate categories, a provider filter, and a search filter is a great start. We would however like to see this expanded with additional browsing options. There are many other sites that provide additional information displayed on the game’s thumbnail icon for instance. Jackpot amounts and new or popular tags are just some examples that make it all the easier to quickly distinguish game types from one another, which has been achieved at other casinos and is something we would like to see implemented here.

Jackpots at Big5

Jackpot games have their own category within the Slots tab. This provides you with a list of over 50 jackpot titles to choose from. Both standard and progressive jackpots can be found here, including notable titles like Divine Fortune and Mega Moolah. These both regularly provide huge progressive jackpot amounts in the millions of euros.

Amongst the selection is a surprising number of licensed titles. Platoon, Rambo, and Basic Instinct are just some examples of the licensed titles found within the Jackpots section alone.

While this is all great, we do wish that there would be additional information displayed about these games. Having to load up a game to see the current progressive jackpot can sometimes be tedious. Many other casinos have gotten around this by displaying the amounts on their game selection pages.

Live Casino Games

It's fortunate that Big5 has a separate category for its live dealer games. So, players aren't left on their own looking for such titles. You can find live dealer tables when you open the Live Casino section through the main menu and then any of the table game sections like roulette and blackjack. Players will love to see tables by two very popular providers - Pragmatic Play Live and Evolution.

This means that all types of games are available in the Big5 Live Casino lobby. There are variants of live roulette, live baccarat, live blackjack, and even live game shows. Some top picks include live dealer Fan Tan, Dream Catcher, and Mega Ball.

Needless to say, the quality these games provide is top-class. Moreover, the game betting limits vary to fit the budget of both casual and high-stakes gamblers.

Sportsbook and Betting 

Big5 is definitely an equal parts sportsbook venue as it is an online casino. There’s a great amount of detail and functionality provided here, which go a long way to make even the most demanding sports enthusiasts happy.

The main sportsbook page provides several categories for each of the most popular games, where you can filter through, football, tennis, and basketball matches, amongst others.

There’s also a sidebar on the left side of the screen, which offers a more comprehensive breakdown of different leagues and fixtures for a variety of match types. There’s even a “Live” tag for any currently ongoing match within a league or listing.

Clicking on a specific event gives you a full breakdown of all available bets for that specific event. Your bet slip will be updated accordingly, showing you the bet listing, along with the total amount of bets placed and the final odds of the slip. You can then enter your desired bet amount for the entire slip, which will then show you the potential win amount.

You have a “My Bets” tab available to you, on the sportsbook home page, which acts as a history for all of your previous bets and functions much in the same way as a transaction history.

Under the settings menu, you have certain customization options that allow you to decide on how odds are displayed (decimal, fractional, or American odds), as well as a default stake amount and what should happen in the event of an odds change for one of your ongoing bets.

Live Odds

All live events are updated in close to real-time, which means that the odds are constantly changing. This allows you to place very specific live bets that can be found in the Fast Markets section. Predicting what will happen within the next 10 or 15 minutes of a match or when the first or next goal will be scored for instance, really adds to the moment-to-moment excitement of the event you are following. 

Should there be no ongoing live events that are of interest to you, Big5 presents the option of betting on virtual sports. These are computer-generated sports events, which rely on a random number generator to determine the outcomes of any given event. These are constantly running 24/7 and provide different tournament, match, and race configurations, all of which are graphically realized and played out to you in real-time.

Big5 Casino Games

Game selection at Big5Casino

Usability

Big5 features a 2 wallet system that provides separate balances for your casino and sportsbook funds. This allows you to take part in a casino welcome offer, without your sportsbook funds being affected. Providing this option is especially great for players who like to dabble in both areas.

The “Lobby” section of your account page is another addition that goes down so well with us. It provides clear and valuable information regarding any available bonuses you are eligible for, as well as your current wagering progress, displayed in a percentage format. 

With such great user-friendly features, we are a little disappointed that a few extra features aren’t present as well. This mainly relates to casino games and the lack of thumbnail tags or the ability to favorite games. It’s a minor complaint but is worth mentioning simply because we know that Big5 is capable of paying that extra attention to detail.

Navigating through the site is rather carefree. You can easily hop between the casino and sportsbook sections, each of which offers enhanced browsing capabilities. You will find little to complain about here. This is all wrapped in a nice black and green color scheme that provides a nice dark-mode ambiance.

Mobile Casino

You can also place your wagers from the Big5 mobile casino site. Optimized for mobile play with a revamped user interface that makes navigation and gameplay just as easy as on a desktop.

There’s a menu icon at the top right of the screen, which allows you to navigate to sports betting and the various game categories, as well as your account settings. 

While the casino section remains pretty much the same, the sportsbook section has a few things moved around. The left sidebar found on the desktop version is instead pushed to the top of the page, where you also have a couple of search bars that allow you to easily search for events and open bets.

There’s also an app that you can download from the mobile site, which lets you load up and play on the same great service, directly from your device. This means that you will no longer need to log in through your web browser.

Big5 Mobile Usability

Screenshots
Big5Casino screenshot
Big5Casino screenshot
Big5Casino screenshot
Big5Casino screenshot
Big5Casino screenshot
Big5Casino screenshot
Big5Casino screenshot

Customer Support

You can find the FAQ and other informative pages at the bottom of the site. There’s a lot of great information here and this bottom navigation bar is densely packed with links that can get you to specific terms and even game explanations. The FAQ page is also nicely laid out with plenty of relevant links.

These are the main categories in the Big5 FAQ:

  • About
  • Account
  • Bonus
  • Contact
  • Financial Queries
  • Games

You can contact Big5’s customer support team via a contact form, email, or live chat. Live chat opening times are from 12:00 until midnight CET. We experienced very short queue times that led us to very friendly and knowledgeable agents. All of our questions were answered in a personal and friendly manner.

Ending the chat allows you to provide feedback towards both the agent and the service as a whole through a 1 to 10 rating system. A comment box is also present, allowing you to give a more specific response for any improvements you would like to see.

Payment Methods

You’ve got a good choice of deposit and withdrawal methods available to you at Big5. Visa, MasterCard, Skrill, and Neteller are all popular choices that are supported here. Those looking for crypto payments can use Coinify.

The minimum deposit amount listed in the terms and conditions is set to €20, while there is no maximum deposit limit. Withdrawal requests are also required to be at least €20 and are processed within 48 hours of your initial request. 

You should also be aware that any transaction fees relevant to your payment method are defined as your responsibility. This is listed in their terms as a 10% withdrawal fee for E-wallet transfers, as well as any fees levied from the respective bank in the case of a bank transfer transaction.

Furthermore, Big5 will not process any withdrawals that are requested after 3 months of inactivity. This means that if you deposit and wager some of your funds, then wait more than 3 months before playing again, you will not be able to withdraw any winnings before making another deposit.

Verifying your Big5 account

As with any online gambling site, an account verification process is in place at Big5. This process involves sending in the documentation that will usually include a proof of address, proof of identity, and proof of ownership over your chosen payment method.

These requests normally take place after requesting a withdrawal from your player balance and are in response to anti-money laundering and player safety legislation that all licensed casinos must follow. 

You will be sent an email when Big5 enacts a verification request from you, which you can then reply to with your documents. The email will provide clear instructions on what documents are required from you and in which formats they are accepted.

While this method works perfectly fine, other sites do have improved systems in place. Providing an onsite uploader is by far the most secure and convenient way of allowing customers to send sensitive documentation. Also allowing players the option of sending documentation straight away allows for prevention against delayed withdrawals. We hope that Big5 looks into offering these possibilities in the future.

Big5 Casino Payments

Security

The Malta Gaming Authority (MGA) is Big5’s primary licensing body. The MGA is touted as being the most trustworthy widespread licensing authority in the industry and is well known for its high standards, in areas that include fairness and player safety.

For those who may be concerned about the use and security of their personal information, there is a Privacy Policy found at the bottom of the Big5 site. This lists all the ways in which your information is stored, processed, shared, and secured. The document is quite extensive and also covers certain rights you have with regard to requests you can make to the casino.

Final Verdict

Big5 has the right style, variety, and attitude. Lots of games work side by side with a strong sportsbook platform. Great user interface and functionality are backed up by great customer support which makes this a worthy competition amongst top-rated casino sites. If you are a fan of slots, table games, sportsbooks, or a little bit of everything, we think you will be pleasantly surprised by what is available here.

We do however feel that there are aspects that could be improved upon. So many competitors are providing detailed and clear loyalty programs, which also provide stronger visual and gamified elements. It seems that Big5 could really step up their game in these regards.

This also goes for the seeming lack of sportsbook promotions that appear to be available. Even during league downtimes, this is important to keep going, as it gives that extra reason for players to keep their interest.

With all that being said, we feel that this casino is in a great position to go from strength to strength. What is already there is very solid and there’s already a strong foundation to build upon the areas where improvements can be made. That is why we can definitely recommend you give this casino a try.

Big5 Casino Verdict

What to expect
  • Casino & Sportsbook availability
  • Daily Casino Tournaments
  • Tiered loyalty program
  • A great welcome offer
  • A safe gambling environment
Nerijus Grenda
Nerijus Grenda
Last Update: 17 Apr 2024
Nerijus Grenda is a prolific contributor to the GoodLuckMate site. With a deep understanding of the online casino industry, gained from his own experience as an avid player, he offers valuable insights on what sets the best casinos apart from the rest. As a writer, Nerijus shares his expertise through expert analysis and thoughtful commentary on various topics related to online gambling, including casino reviews, game guides and industry trends.
Eve Luneborg This article has been Quality Assured by Eve Luneborg
Casino details
Website:
https://www.big5casino.com
Languages:
English · German · Norwegian · Finnish
Countries:
Albania · Angola · Antigua and Barbuda · Argentina+107
License:
Malta Gaming Authority
Company:
Condor Malta Ltd.
Providers:
NetEnt · Microgaming · Quickspin · iSoftBet +29
Game categories

1 player reviews

ellie

The casino is backed by both the UKGC and MGA but it's the SSL encryption in place that I'm a fan of. You can participate in the VIP club because of its great perks including higher withdrawal limits, better bonus terms, and bigger bonuses. The payment limits are good enough in my book since the casino support both cashouts and deposits that are as low €20.

The one thing I dislike about the customer support service is the tight schedule. Withdrawals take too long to be processed (almost 48 hours with some players reporting three days). There are no sportsbook bonuses.

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Q: 

Does Big5Casino have a mobile casino?

A: Yes, you can play at Big5Casino from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size. Alternatively, you can download the Big5Casino app.
Q: 

Is there a fee for withdrawing at Big5Casino?

A: Yes, you might have to pay a fee when withdrawing. How much this fee is depends on the amount you withdraw. You’ll be able to see the exact fees for a withdrawal on the cashier’s page.
Q: 

Does Big5Casino offer 24/7 support?

A: No, the customer support department at Big5Casino does not offer around the clock support. However, you’re always able to send in your inquiry or request by email or by filling out a contact form so they can get back to you when they’re back at work.
Q: 

Does Big5Casino have a gambling license?

A: Yes, Big5Casino does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.
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