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Big5Casino

Big5Casino

8.0Our score

Huge Games Catalogue

Not accepting players from: Virginia - United States

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Big5Casino Details

Choose the right casino

Restricted countries and regions
Available countries
Withdrawal Times:
Withdrawal timeframe e-wallets: 24 hours
Withdrawal timeframe credit/debit cards: Not offered
Withdrawal timeframe bank transfers: 3-7 days
Withdrawal timeframe cheques: Not offered

Pros

  • Large games catalogue and sportsbook
  • Great customer support
  • Modern and user friendly design
  • Exceptional lobby functionality
  • MGA licensed and UKGC listed

Cons

  • Loyalty program lacking some transparency
  • Apparent lack of regular sportsbook promotions

Big5 gets its name from the African savannas’ big 5 game animals. Buffalo, leopards, rhinos, elephants and lions are the great animals of the wild, which are also incorporated into Big5’s loyalty program. Having been originally established back in 2009, this establishment draws upon over 2 decades worth of experiences that have been drawn from both online and land based gambling establishments. Our comprehensive review will take you on a tour throughout the site and its services, so you can see how all of this experience has paid off.

Big5Casino review

What to expect at Big5Casino:

  • Casino & Sportsbook availability
  • Daily Casino Tournaments
  • Choose between 2 welcome offers
  • Bonus buy-off feature
  • Tiered loyalty program

Table of contents

Game Selection

Casino, Live Casino & Sportsbook

Browsing through the range of Big5 games is a breeze. You’ve got separate tabs for casino games, slots, live casino, sports and virtual sports titles. Clicking on one of these tabs provides instant access to the specific page, where you then have additional filter options. Slot games for instance, are split up into categories that let you look through specific providers or jackpot titles. There’s also a search bar that lets you pinpoint a specific title. The sportsbook site functions much in the same way, where you can search through specific games, like Tennis or Football.

Slots and table games

Slot games have their own separate tab, which can be further sorted by providers, newly supported titles and other groupings. There’s hundreds of games to choose from, developed by dozens of providers, each with their own flavors and mechanics. This includes the most providers around today, such as NetEnt, Microgaming, Quickspin, Play'n GO and many more. All of this means that you have a large list of the most highly rated games, provided by giants in the industry, side by side with smaller and lesser known hidden gems.

Table games and Video Poker can be found in the Casino tab. This is in addition to Scratch Cards and other various game titles, which provides a complete selection that is worthy of its own separate page from the slot games. You’ve got several tables for Blackjack, Baccarat Roulette and Poker games. There’s also an impressive collection of Video Poker, Scratch Cards, Bingo and Keno titles. All of this does an excellent job of providing players with a complete package of virtual casino games.

The larger the selection of slot games are, the more need there is for proper search functionalities. Having separate categories, a provider filter and a search filter is a great start. We would however like to see this expanded with additional browsing options. There are many other sites who provide additional information displayed on the game’s thumbnail icon for instance. Jackpot amounts, new or popular tags are just some examples that make it all the more easier to quickly distinguish game types from one another, which has been achieved at other casinos and is something we would like to see implemented here.

Jackpots at Big5

Jackpot games have their own category within the Slots tab. This provides you a list of over 50 jackpot titles to choose from. Both standard and progressive jackpots can be found here, including notable titles like Divine Fortune and Mega Moolah. These both regularly provide huge progressive jackpot amounts in the millions of euros.

Amongst the selection is a surprising number of licensed titles. Platoon, Rambo and Basic Instinct are just some of examples of the licensed titles found within the Jackpots section alone. While this is all great, we do wish that there would be additional information displayed about these games. Having to load up a game to see the current progressive jackpot can sometimes be tedious. Many other casinos have gotten around this by displaying the amounts on their game selection pages.

Live Casino games

Live casino games is where Big5 unfortunately disappoints. There’s nowhere near the same great selections here, which is quite surprising considering the extensive catalogue of games they support in their other sections. There’s a couple of selections for Blackjack, Roulette and Baccarat tables, as well as a Sic Bo table. There’s around 15 tables to choose from in total, which is quite underwhelming. While there definitely is at least one choice presented for each of the classic live table games, it doesn’t do much in the way of competing with other casinos that provide a large selection of tables, offering a variety of wager amounts, rulesets and regionalities to choose from.

The selection of tables are provided by Pragmatic Play and NetEnt, who are both well known live casino providers. They both provide stellar production values with live chat functionalities that let you socialize with other seated players, as well as the professional and friendly dealers. It’s just a shame to see that there’s no deal with Evolution Gaming, as their selection of titles is arguably the most highly regarded in the industry. This would also go a long way into filling the gap in Big5’s otherwise excellent game catalogues.

Sportsbook and betting 

Big5 is definitely an equal parts sportsbook venue as it is an online casino. There’s a great amount of detail and functionality provided here, which go a long way to make even the most demanding sports enthusiasts happy. The main sportsbook page provides several categories for each of the most popular games, where you can filter through, football, tennis and basketball matches, amongst others. There’s also a sidebar on the left side of the screen, which offers a more comprehensive breakdown of different leagues and fixtures for a variety of match types. There’s even a “Live” tag for any currently ongoing match within a league or listing.

Clicking on a specific event gives you a full breakdown of all available bets for that specific event. Your bet slip will be updated accordingly, showing you the bet listing, along with the total amount of bets placed and final odds of the slip. You can then enter your desired bet amount for the entire slip, which will then show you the potential win amount. You have a “My Bets” tab available to you, on the sportsbook home page, which acts as a history for all of your previous bets and functions much in the same way as a transaction history.

Under the settings menu, you have certain customization options that allow you to decide on how odds are displayed (decimal, fractional or American odds), as well as a default stake amount and what should happen in the evens of an odds change for one of your ongoing bets.

Live odds

All live events are updated in close to real time, which means that odds are constantly changing. This allows you to place very specific live bets that can be found in the Fast Markets section. Predicting what will happen within the next 10 or 15 minutes of a match or when the first or next goal will be scored for instance, really adds to the moment to moment excitement of the event you are following. 

Should there be no ongoing live events that are of interest to you, Big5 presents the option of betting on virtual sports. These are computer generated sports events, which rely on a random number generator to determine the outcomes of any given event. These are constantly running 24/7 and provide different tournament, match and race configurations, all of which are graphically realised and played out to you in real time.

Big5Casino welcome offer

You can choose either a casino or sportsbook Big5 bonus as part of your welcome offer. Choosing the casino offer grants you a 100% deposit bonus up to €500. This is in addition to an incredible 500 free spins, for those who deposit €55 or more. This is very generous considering that not all establishments give players the option of a free spin package on their first deposit, especially such a large amount of them. If you decide to choose the sportsbook welcome offer, you can expect a 100% deposit bonus up to €100. 

Rather than bundling their casino and sportsbook platforms into 1 offer, Big5 instead tailor makes their offer around each platform. Although, if you plan on depositing over that €55 mark, it may appear to be more worthwhile going for the casino option. Picking one offer excludes you from the other, so make sure you choose the one that fits your interests the most. There’s no need to enter a Big5 bonus code, as you can select any available promotion on your account, directly from the deposit screen.

Bonus terms and wagering requirement

The wagering requirements for the casino bonus are set to 30 times and includes both your deposit and bonus amounts. This is pretty standard, although the Big5 free spins you get from deposits over €55 have a much larger 60 times wagering requirement. This is somewhat understandable considering the amount of free spins afforded to new customers. Also, keep in mind that the free spins are limited to a choice of 6 different slots. They are also credited in bundles of 50 spins, over a 10 day period. The sportsbook bonus, on the other hand, requires an 8 times wagering requirement of bets with odds of at least 1.8.

Your bonuses also have a great buy-off option, which allows you to cash out prior to completing the designated wagering requirements. For example, having a bonus balance of €100 that is 50% complete on wagering will allow you to cash out for €50 straight away. This goes a long way to making the welcome offer all the more enticing. Please be aware though, this offer is restricted for countries outside of the EU and also for certain EU countries, such as Spain and Italy.

Virginia - United States Big5Casino bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Bonuses

100% up to €500 + 500 Free Spins
30x (d+b) + 60x (fs)
-
Type

Welcome Bonuses

Amount
100% up to €500 + 500 Free Spins
Wagering Requirement
30x (d+b) + 60x (fs)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and bonuses

A big emphasis is placed on regular tournaments when it comes to looking at Big5 promotions. There are both weekday and weekend tournaments that offer prize pools in the thousands of euros. Your ranking on the leaderboard is based on your highest win from a single round within the eligible slot games. There is also no minimum bet amount to participate, as all you have to do is play on one of the tournament listed games. While this is great for slot players, there unfortunately doesn’t appear to be any sportsbook equivalent.

There’s also a very thematic loyalty program you can participate in, no matter your preference. Playing games and placing sports bets will earn you points that allow you to rank up and unlock new perks. There are 5 levels, each based on one of the big game animals of South Africa. Starting at Buffalo, players can work their way up the food chain to eventually become a king or queen of the jungle. While this all sounds great, there unfortunately isn’t much in the way of transparency in what perks exactly are awarded for each level. This is particularly noteworthy, as there is a growing trend for providing players with clearly detailed and gamified loyalty programs.

Usability

Big5 features a 2 wallet system that provides separate balances for your casino and sportsbook funds. This allows you to take part in a casino welcome offer, without your sportsbook funds being affected. Providing this option is especially great for players who like to dabble in both areas. The “Lobby” section of your account page is another addition that goes down so well with us. It provides clear and valuable information regarding any available bonuses you are eligible for, as well as your current wagering progress, displayed in a percentage format. 

With such great user friendly features, we are a little disappointed that a few extra features aren’t present as well. This mainly relates to casino games and the lack of thumbnail tags or ability to favourite games. It’s a minor complaint, but is worth mentioning simply because we know that Big5 is capable of paying that extra attention to detail.

Navigating through the site is rather carefree. You can easily hop between the casino and sportsbook sections, each of which offers enhanced browsing capabilities. You will find little to complain about here. This is all wrapped in a nice black and green color scheme that provides a nice darkmode ambience.

Mobile Casino

You can also place your wagers from the Big5 mobile casino site. Optimized for mobile play with a revamped user interface that makes navigation and gameplay just as easy as on desktop. There’s a menu icon at the top right of the screen, which allows you to navigate to sports betting and the various game categories, as well as your account settings. 

While the casino section remains pretty much the same, the sportsbook section has a few things moved round. The left sidebar found on the desktop version is instead pushed to the top of the page, where you then also have a couple of search bars that allow you to easily search for events and open bets.

There’s also an app that you can download from the mobile site, which lets you load up and play on the same great service, directly from your device. This means that you will no longer need to log in through your web browser.

Big5Casino Help and Support

You can find the FAQ and other informative pages at the bottom of the site. There’s a lot of great information here and this bottom navigation bar is densely packed with links that can get you to specific terms and even game explanations. The FAQ page is also nicely laid out with plenty of relevant links.

These are the main categories in the Big5 FAQ:

  • About
  • Account
  • Bonus
  • Contact
  • Financial Queries
  • Games

You can contact Big5’s customer support team via a contact form, email or live chat. Live chat opening times are from 12:00 until midnight CET. We experienced very short queue times that led us to very friendly and knowledgeable agents. All of our questions were answered in a personal and friendly manner. Ending the chat allows you to provide feedback towards both the agent and the service as a whole through a 1 to 10 rating system. A comment box is also present, allowing you to give a more specific response for any improvements you would like to see.

Deposits and Withdrawals

You’ve got a good choice of deposit and withdrawal methods available to you at Big5. Visa, MasterCard, Skrill and Neteller are all popular choices that are supported here. The minimum deposit amount listed in the terms and conditions is set to €20, while there is no maximum deposit limit. Withdrawal requests are also required to be at least €20 and are processed within 48 hours of your initial request. 

You should also be aware that any transaction fees relevant to your payment method are defined as your responsibility. This is listed in their terms as a 10% withdrawal fee for E-wallet transfers, as well as any fees levied from the respective bank in the case of a bank transfer transaction. Furthermore, Big5 will not process any withdrawals that are requested after 3 months of inactivity. This means that if you deposit and wager some of your funds, then wait more than 3 months before playing again, you will not be able to withdraw any winnings before making another deposit.

Verifying your Big5 account

As with any online gambling site, an account verification process is in place at Big5. This process involves sending in documentation that will usually include a proof of address, proof of identity and proof of ownership over your chosen payment method. These requests normally take place after requesting a withdrawal from your player balance and is in response to anti money laundering and player safety legislation that all licensed casinos must follow. 

You will be sent an email when Big5 enacts a verification request from you, which you can then reply to with your documents. The email will provide clear instructions on what documents are required from you and in which formats they are accepted in. While this method works perfectly fine, other sites do have improved systems in place. Providing an onsite uploader is by far the most secure and convenient way of allowing customers to send sensitive documentation. Also allowing players the option of sending documentation straight away allows for prevention against delayed withdrawals. We hope that Big5 looks into offering these possibilities in the future.

Security and Licensing

The Malta Gaming Authority (MGA) is Big5’s primary licensing body. The MGA is touted as being the most trustworthy widespread licensing authority in the industry and is well known for its high standards, in areas that include fairness and player safety. Big5 is also listed as having a valid UK Gambling Commission (UKGC) license, but is currently not operational nor available to UK players. This is also something that is not directly advertised on their website, but is worth mentioning, due to the even stricter legislation mandated by the UKGC. If this casino should ever think of making full use of a UKGC license, it can only be seen as a good thing for all players, as this will elevate the level of trust players have even further.

For those who may be concerned about the use and security of their personal information, there is a Privacy Policy found at the bottom of the Big5 site. This lists all the ways in which your information is stored, processed, shared and secured. The document is quite extensive and also covers certain rights you have with regards to requests you can make towards the casino.

Conclusion of Big5Casino review

Big5 has the right style, variety and attitude. Lots of games that work side by side with a strong sportsbook platform. Great user interface and functionality being backed up by great customer support makes this worthy competition amongst top rated sites. If you are a fan of slots, table games, sportsbook or a little bit of everything, we think you will be pleasantly surprised by what is available here.

We do however feel that there are aspects that could be improved upon. So many competitors are providing detailed and clear loyalty programs, which also provide stronger visual and gamified elements. It seems that Big5 could really step up their game in these regards. This also goes for the seemingly lack of sportsbook promotions that appear to be available. Even during league downtimes, this is important to keep going, as it gives that extra reason for players to keep their interests. One last thing worth mentioning, is that disappointing selection of live casino games, which we hope to be expanded upon in the near future.

With all that being said, we feel that this casino is in a great position to go from strength to strength. What is already there is very solid and there’s already a strong foundation to build upon the areas where improvements can be made. That is why we can definitely recommend you give this casino a try.

Pros

  • Large games catalogue and sportsbook
  • Great customer support
  • Modern and user friendly design
  • Exceptional lobby functionality
  • MGA licensed and UKGC listed

Cons

  • Loyalty program lacking some transparency
  • Apparent lack of regular sportsbook promotions

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