This online casino likes to do things a little differently by putting the player in charge of how they want to be rewarded through the loyalty scheme, choose from lots of different welcome bonus offers, and be able to use free spins without any wagering requirements. On top of this, Casino Jefe is powered by some of the very best game providers on the planet, has excellent customer support, and gives you some no-wager free spins just for registering a new account. So, let’s take a closer look at what all this entails and see if the site lives up to the hype…
There are many Casino Jefe bonuses, free spins, and other promotions available based on players' country of residence. New players at X casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
This online casino features some of the best games from top providers such as NetEnt, Microgaming, Yggdrasil, Pragmatic Play, and Evolution Gaming, to name but a few of the notable ones. This means you get a wide selection of high-quality titles across the slots, fruit machines, progressive jackpot, live dealer, and video poker genres. Therefore, it’s fairly safe to say that you’ll find hundreds of hours’ worth of excellent casino entertainment at Jefe.
Slots and Table Games
With modern video slots and classic fruit machines being the largest category of games here, you will find them spread across the All Games, New, and Slots tabs when browsing the releases. However, this does create a problem in that, beyond narrowing down to only the latest titles, the only way of filtering the vast number of slots is to search directly via the Find a Game bar at the top. So, we would love to see searches by the provider, volatility, bet level, etc, added in the future. Until then, you’ll just have to scroll down endlessly until something appeals to you.
Taking a quick look at the Slots category, we found releases based on famous film, TV, and video game franchises such as Deadwood, Street Fighter II, and Who Wants to Be a Millionaire, for example, mixed in with the most popular titles like Book of Dead, Fire Joker, and Reactoonz. All in all, then, we thought the choice of games was wide but also packed with innovative releases with wildly different game mechanics, bonus round features, and top prizes.
As for the Table Games tab, however, we were sorely disappointed, as there were only five choices available and not a single one of them was related to the classics of roulette, blackjack, baccarat, sic bo, or dragon tiger. Instead, you’ll have to make do with the following: Caribbean Stud Poker (three types with different buy-ins), Casino Hold’em, and Red Dog Progressive. Therefore, we have to dock points here for a complete lack of choice for other table games.
Casino Jefe Jackpot Slots
Things improved dramatically in the Jackpots section and we were very pleased to see a live feed of the currency prize pool totals displayed on each of the game icons while browsing. Most of Microgaming’s massive progressive jackpot titles were present, with the largest multi-million ones at the time of writing being Mega Moolah: Atlantean Treasures, Wheel of Wishes, and Mega Moolah: Absolootly Mad. However, the list of available titles was by no means as comprehensive as those featured at rival brands, so you’ll have to make do with around less than 30 such titles – unless more get added by the time you come to join the site.
Live Casino Games
Rest assured, you'll be able to enjoy some high-quality live dealer games here, all of which will come straight to your device in high-definition with cameras covering multiple angles for the best gaming experience. On top of that are additional features such as a chat functionality that allows players to communicate with the professional croupiers and other online players.
We have to admit that we weren’t at all pleased with the navigation side of things and often found ourselves having to hit the Home or the Back button to get back to the start. In fact, at the very top of the site, there is only a Casino Jefe logo for returning to the home page and a few buttons for Logging In and Depositing, for example. There are no links for changing the language of the site, visiting the Games pages, or checking out the running Promotions.
To do any of the above, you need to scroll down to the bottom of the site – an almost impossible task when you’re on the Slots page, hence why we had to hit the Home button so many times. Once you manage to get to the footer, however, you can change the language from the default English to either Finnish, German, Norwegian, or Swedish – the casino’s major markets.
While we did not like the layout or organization of the desktop site, there’s nothing missing from the mobile version. All of the same pages, links, and functions listed above operate in the same way – it’s just that some things are slightly rearranged to make better use of the smaller screen sizes of iPhones, iPads, and Android equivalents. And there’s no need for a dedicated app, as the site functions perfectly well when accessed directly through your mobile browser of choice. All it really needs is a better system of accessing the most important parts of the site by employing a dropdown menu at the very top of every page – the same goes for the regular version. In terms of games, we couldn’t detect anything that was missing from the desktop site.
There is no FAQ page on Casino Jefe, which is a massive oversight in our book. Especially as it’s not the easiest site to wrestle into submission in the first place. So, we highly recommend that the people behind the brand sort this out quick sharp. Therefore, you have no option but to contact a member of the customer support team whenever you run into a spot of bother.
As we mentioned above, there is a live chat function with the absurd title of ‘15 minute support’ – i.e., it might take up to 15 minutes for someone to even bother with your inquiry. All of this pales in comparison to other sites, where you can normally be speaking with someone within 30 seconds! On the plus side, the brand will (if you request it) give you €10 if it takes any longer than 15 minutes for someone to answer your question. Note, however, that this is only during the stated opening times of between 09:00 (CET) and 01:00 (CET) seven days a week.
Another strange choice was to say that this rather poor ‘15 minute support’ option is only available to players with a Jefe Level of four or more – so what happens to the valued customers with a lesser level. We collectively shake our heads and roll our eyes at this!
Finally, there is the option to send an email over to [email protected], which can be useful during support downtime. However, the site again amazed us (and not in a good way) by saying it wasn’t its fault if your email went into their junk folder. This is terrible support!
Things dramatically improve when it comes to available payment methods and, thankfully, there is a dedicated page detailing everything to the letter called How to Deposit Money. Payments in either direction can be made using Euros (EUR), British Pound Sterling (GBP), Japanese Yen (JPY), Norwegian Krone (NOK), Swedish Krona (SEK), or US Dollars (USD). As for the full list of available deposit methods, you can choose from the following options: Bank Wire Transfer, Visa, Mastercard, Skrill, Neteller, Paysafecard, Trustly, Zimpler, MuchBetter, and Interac. All of these methods are advertised as transferring to your playing account instantaneously.
The same methods can be used for withdrawing your winnings, too, aside from Mastercard, Paysafecard, and Zimpler – so you’ll need an alternative lined up if any of those are your preferred way to make deposits. Processing times are very reasonable and slightly faster than most other brands with all eWallets either being instant or within 24 hours – only payments made to Visa or via a Bank Wire Transfer are stated as taking up to five business days.
Verifying your Casino Jefe Account
The terms and conditions state that once you’ve accumulated deposits totaling €2,000 (or the currency equivalent), you will need to send in copies of various documents as per the safety precautions employed by the casino. There’s nothing to worry about, however, as this is very much standard practice throughout the industry nowadays. So, when the time comes, you’ll be sent instructions for photographing the following documents: a government-approved ID (such as a passport or driver’s license); a utility, tax, or bank statement showing your full home address; and sometimes showing your source of funds depending on which method you use.
Casino Jefe is fully licensed and regulated by the excellent Malta Gaming Authority (MGA), so we have no doubts that the company is being run very well indeed. This license also enables the online casino to operate in various territories across Europe and beyond. And for added peace of mind, the site employs 128-bit SSL encryption to protect your personal and financial information whenever you’re transferring your details over to the company’s servers. Additionally, GDPR protections in Europe ensure that your data will be handled correctly.
We had high hopes for Casino Jefe while we were still in the first impressions stage of our review, but as we dug deeper, we identified some serious flaws such as the over-the-top wagering requirements on some of the bonuses. Navigating around the site was painful at times, too, and the 15-minute support guarantee was full of troublesome holes that didn’t sit well with us. Nevertheless, we feel that all of these things can be improved in the very near future and felt like the basic structure and the leveling up system were very well done. So, while we definitely can’t give full marks here, we feel that that might change at some point. For the moment, though, we have our reservations about this site, but we’re hoping for better days for the brand ahead.