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Casino Jefe

Casino Jefe

7.7Our score

Wager-Free Spins Upon Sign-Up

Not accepting players from: Virginia - United States

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Casino Jefe Details

Game category:
Slots, Jackpots, Table Games, Live Casino
Languages:
English, German, Finnish, Norwegian, Swedish
Restricted countries and regions
Casino type:
iGaming Company:
LuckyDino Gaming Ltd.
Live chat:
Yes
Pros
  • Decent slots selection
  • Choice of welcome offers
  • Excellent loyalty program
  • Wager-free spins offered
  • Works well on mobile
Cons
  • Many country restrictions
  • 50x wagering on bonuses

This online casino likes to do things a little differently by putting the player in charge of how they want to be rewarded through the loyalty scheme, choose from lots of different welcome bonus offers, and be able to use free spins without any wagering requirements. On top of this, CasinoJefe is powered by some of the very best game providers on the planet, has excellent customer support, and gives you some no-wager free spins just for registering a new account. So, let’s take a closer look at what all this entails and see if the site lives up to the hype…

Casino Jefe review

What to expect at Casino Jefe:
  • Decent games selection
  • Choice of welcome offers
  • Excellent loyalty program
  • Wager-free spins offered
  • Works well on mobile
Table of Contents

Game Selection

This online casino features some of the best games from top providers such as NetEnt, Microgaming, Yggdrasil, Pragmatic Play, and Evolution Gaming, to name but a few of the notable ones. This means you get a wide selection of high-quality titles across the slots, fruit machines, progressive jackpot, live dealer, and video poker genres. Therefore, it’s fairly safe to say that you’ll find hundreds of hours’ worth of excellent casino entertainment at Jefe.

Slots and table games

With modern video slots and classic fruit machines being the largest category of games here, you will find them spread across the All Games, New, and Slots tabs when browsing the releases. However, this does create a problem in that, beyond narrowing down to only the latest titles, the only way of filtering the vast number of slots is to search directly via the Find a Game bar at the top. So, we would love to see searches by the provider, volatility, bet level, etc, added in the future. Until then, you’ll just have to scroll down endlessly until something appeals to you.

Taking a quick look at the Slots category, we found releases based on famous film, TV, and video game franchises such as Deadwood, Street Fighter II, and Who Wants to Be a Millionaire, for example, mixed in with the most popular titles like Book of Dead, Fire Joker, and Reactoonz. All in all, then, we thought the choice of games was wide but also packed with innovative releases with wildly different game mechanics, bonus round features, and top prizes.

As for the Table Games tab, however, we were sorely disappointed, as there were only five choices available and not a single one of them was related to the classics of roulette, blackjack, baccarat, sic bo or dragon tiger. Instead, you’ll have to make do with the following: Caribbean Stud Poker (three types with different buy-ins), Casino Hold’em, and Red Dog Progressive. Therefore, we have to dock points here for a complete lack of choice for other table games.

CasinoJefe jackpot slots

Things improved dramatically in the Jackpots section and we were very pleased to see a live feed of the currency prize pool totals displayed on each of the game icons while browsing. Most of Microgaming’s massive progressive jackpot titles were present, with the largest multi-million ones at the time of writing being Mega Moolah: Atlantean Treasures, Wheel of Wishes, and Mega Moolah: Absolootly Mad. However, the list of available titles was by no means as comprehensive as those featured at rival brands, so you’ll have to make do with around less than 30 such titles – unless more get added by the time you come to join the site.

Live casino games

Rest assured, you'll be able to enjoy some high-quality live dealer games here, all of which will come straight to your device in high-definition with cameras covering multiple angles for the best gaming experience. On top of that are additional features such as a chat functionality that allows players to communicate with the professional croupiers and other online players. 

casinojefe homepage

Casino Jefe welcome offer

As we pointed out in our introduction, there’s a choice of welcome bonuses to take up when depositing and you get 11 free spins for the video slot Spinata Grande just for registering a new account. As for the welcome bonus itself, you get to decide if you want to claim additional bonus funds or if you’d rather grab even more wager-free spins – the choice is yours at CasinoJefe. Here’s how the welcome package breaks down over your first three deposits of €25 or more:

  • First deposit: Claim a 100% bonus up to €100 / Get up to 94 wager-free spins
  • Second deposit: Claim a 50% bonus up to €100 / Get up to 84 wager-free spins
  • Third deposit: Claim a 75% bonus up to €75 / Get up to 94 wager-free spins

The percentage bonuses are largely self-explanatory but more detail is needed for the spins option. So, taking the first deposit only, you will receive 20 free spins for Spinata Grande for a deposit of €25, that same amount of Spinata Grande spins and 40 free spins for Steam Tower for a deposit of €50, and everything listed previously and 14 Super Spins for Starburst for a deposit of €100. Finally, if you deposit €300 first time around, you’ll get everything listed above plus 20 Mega Spins for Guns N’ Roses. So, all in all, we think that’s a pretty decent offer.

For the second and third deposits (using the same minimums), the games differ. So, on the second deposit, the titles are Spinata Grande, Gonzo’s Quest, Spinata Grande again, and Guns N’ Roses. On the third deposit, the games are Jack & the Beanstalk, Fruit Shop, Gonzo’s Quest, and Guns N’ Roses. The same ramping up from free spins to Mega Spins applies here, too.

Bonus terms and wagering requirements

There are wagering requirements of 50 times the bonus amount for deposit bonuses, which we feel is very high compared to rival brands. This must be completed within 30 days on slot games for a 100% contribution. Also, the maximum bet while using bonus funds is capped at €5.

As for the spin packages, you will need to wager your initial deposit amount five times, however, your winnings are wager free and can be withdrawn so long as the first criterion is completed. The bet level is capped depending on if you’re using free, Super, or Mega Spins accordingly.

Also, it’s worth noting that there is a huge number of restricted countries on the CasinoJefe website terms and conditions, so it’s well worth checking if your nation is on the blacklist before trying to sign up and claim. And, good luck, because the terms are not very well organized!

Promotions and bonuses

All of the promotions (there is no dedicated page for these, by the way) are linked into the Jefe Level system – i.e., the overarching loyalty program that is integral to the site. And all you have to do to climb the ranks is play your favorite games. When you do so, you’ll earn points that in turn lead to things such as more cash rewards, ‘unlimited’ (as is claimed on the site) Super and Mega Spins, and monthly bonuses such as reloads and cashback. Occasionally, you will also get to try your luck on the Jackpot Wheel, where the prizes range from bonus funds and free spins right up to the top prize of €5,000 in cash! So, while we felt a little lost not being able to opt-in for more regular promotions, we like how Jefe has tied everything into the loyalty scheme.

casinojefe promotions on various slots

Usability

We have to admit that we weren’t at all pleased with the navigation side of things and often found ourselves having to hit the Home or the Back button to get back to the start. In fact, at the very top of the site, there is only a CasinoJefe logo for returning to the home page and a few buttons for Logging In and Depositing, for example. There are no links for changing the language of the site, visiting the Games pages, or checking out the running Promotions.

To do any of the above, you need to scroll down to the bottom of the site – an almost impossible task when you’re on the Slots page, hence why we had to hit the Home button so many times. Once you manage to get to the footer, however, you can change the language from the default English to either Finnish, German, Norwegian, or Swedish – the casino’s major markets.

However, the links to other parts of the site were rather thin on the ground. You get the bizarrely named Jefe is Awesome page, which contains info about the site, promotions, and a few other things, followed by pages for things such as How to Deposit, Terms & Conditions, Privacy Policy, Browse Games (why isn’t this at the top of the site?), and Support, for example. As for the latter, there’s also a speech bubble icon on the right-hand side for accessing the live chat.

Mobile casino

While we did not like the layout or organization of the desktop site, there’s nothing missing from the mobile version. All of the same pages, links, and functions listed above operate in the same way – it’s just that some things are slightly rearranged to make better use of the smaller screen sizes of iPhones, iPads, and Android equivalents. And there’s no need for a dedicated app, as the site functions perfectly well when accessed directly through your mobile browser of choice. All it really needs is a better system of accessing the most important parts of the site by employing a dropdown menu at the very top of every page – the same goes for the regular version. In terms of games, we couldn’t detect anything that was missing from the desktop site.

casinojefe usability, not very friendly for mobile devices

Casino Jefe Help and Support

There is no FAQ page on CasinoJefe, which is a massive oversight in our book. Especially as it’s not the easiest site to wrestle into submission in the first place. So, we highly recommend that the people behind the brand sort this out quick sharp. Therefore, you have no option but to contact a member of the customer support team whenever you run into a spot of bother.

As we mentioned above, there is a live chat function with the absurd title of ‘15 minute support’ – i.e., it might take up to 15 minutes for someone to even bother with your inquiry. All of this pales in comparison to other sites, where you can normally be speaking with someone within 30 seconds! On the plus side, the brand will (if you request it) give you €10 if it takes any longer than 15 minutes for someone to answer your question. Note, however, that this is only during the stated opening times of between 09:00 (CET) and 01:00 (CET) seven days a week.

Another strange choice was to say that this rather poor ‘15 minute support’ option is only available to players with a Jefe Level of four or more – so what happens to the valued customers with a lesser level. We collectively shake our heads and roll our eyes at this!

Finally, there is the option to send an email over to [email protected], which can be useful during the support downtime. However, the site again amazed us (and not in a good way) by saying it wasn’t its fault if your email went into their junk folder. This is terrible support!

casinojefe FAQ has a live chat function with the absurd title of ‘15 minute support’

Deposits and Withdrawals

Things dramatically improve when it comes to available payment methods and, thankfully, there is a dedicated page detailing everything to the letter called How to Deposit Money. Payments in either direction can be made using Euros (EUR), British Pound Sterling (GBP), Japanese Yen (JPY), Norwegian Krone (NOK), Swedish Krona (SEK), or US Dollars (USD). As for the full list of available deposit methods, you can choose from the following options: Bank Wire Transfer, Visa, Mastercard, Skrill, Neteller, Paysafecard, Trustly, Zimpler, MuchBetter, and Interac. All of these methods are advertised as transferring to your playing account instantaneously.

The same methods can be used for withdrawing your winnings, too, aside from Mastercard, Paysafecard, and Zimpler – so you’ll need an alternative lined up if any of those are your preferred way to make deposits. Processing times are very reasonable and slightly faster than most other brands with all eWallets either being instant or within 24 hours – only payments made to Visa or via a Bank Wire Transfer are stated as taking up to five business days.

Verifying your CasinoJefe account

The terms and conditions state that once you’ve accumulated deposits totaling €2,000 (or the currency equivalent), you will need to send in copies of various documents as per the safety precautions employed by the casino. There’s nothing to worry about, however, as this is very much standard practice throughout the industry nowadays. So, when the time comes, you’ll be sent instructions for photographing the following documents: a government-approved ID (such as a passport or driver’s license); a utility, tax, or bank statement showing your full home address; and sometimes showing your source of funds depending on which method you use.

casinojefe deposit methods

Security and Licensing

CasinoJefe is fully licensed and regulated by the excellent Malta Gaming Authority (MGA), so we have no doubts that the company is being run very well indeed. This license also enables the online casino to operate in various territories across Europe and beyond. And for added peace of mind, the site employs 128-bit SSL encryption to protect your personal and financial information whenever you’re transferring your details over to the company’s servers. Additionally, GDPR protections in Europe ensure that your data will be handled correctly.

casinojefe security employs 128-bit SSL encryption

Conclusion of Casino Jefe review

We had high hopes for CasinoJefe while we were still in the first impressions stage of our review, but as we dug deeper, we identified some serious flaws such as the over-the-top wagering requirements on some of the bonuses. Navigating around the site was painful at times, too, and the 15-minute support guarantee was full of troublesome holes that didn’t sit well with us. Nevertheless, we feel that all of these things can be improved in the very near future and felt like the basic structure and the leveling up system were very well done. So, while we definitely can’t give full marks here, we feel that that might change at some point. For the moment, though, we have our reservations about this site, but we’re hoping for better days for the brand ahead.

casinojefe is good

Pros
  • Decent slots selection
  • Choice of welcome offers
  • Excellent loyalty program
  • Wager-free spins offered
  • Works well on mobile
Cons
  • Many country restrictions
  • 50x wagering on bonuses
Screenshots

Casino - FAQs

  • No, unfortunately, there is no FAQ section on the Casino Jefe website. If you have any questions you’ll have to contact their support department.

  • Which payment options you’ll have available to choose from at Casino Jefe is dependent on the country you register your account from. Most players will be able to at least use card payments, bank transfers and e-wallets, but to see the complete list of your options you’ll have to log in to your account and check the cashier’s page.

  • Before you’re able to cash out the winnings from your Casino Jefe bonus you’ll need to complete a wagering requirement of 50x. Once this has been done your bonus money will be converted into real cash that you can withdraw.

  • Yes, Casino Jefe does have a gambling license, but which one you will be playing under, and if this is considered a valid license, depends on your country of residence. When you go to their website you should scroll down to the bottom of the site, and there you’ll see the license information from players in your country.

Kalle A. From
Reviewed on December 17, 2020
The slots collection is pretty decent, as I've found the likes of 3-reel, 5-reel, and even 3D video slots there. Sometimes when I'm bored, I play some jackpots as well, though my wins have been modest (about €65 now). I like this casino more because it runs well on my smartphone, but it's the fact that it's easy to access this place that I love. The games I want to play, for instance, are easy enough to locate. I love how fast the agents are in regards to verifying my account as in my case where I got the go-ahead on my account within 48 hours. The loyalty program is cool but only because it's easy to level up and get rewards. It's fun that wager-fee spins are awarded because I, at the least, get to win real money asap.
It's funny that they found it logical to attach a wagering requirement of 50x to the welcome bonus. How do they expect anybody to beat that? I don't mind the country restrictions, this is a heads-up for people who would mind such.

Ingrid B. From
Reviewed on December 04, 2020
I love the support for multiple currencies as I'm someone who travels a lot, so I don't want to deal with currency exchange fees. Aside from that, the game library is pretty well-done with video slots, table games, and progressive jackpots available to play. I've won €56 and €91 on Mega Moolah: Absolootly Mad and Wheel of Wishes respectively. Now, as for the bonuses to look out for, I only have eyes for the free spins. I've only deposited once, but I've tasted 94 wager-free bonus spins, so I doubt I won't be making another deposit soon. I only play on my Samsung S9 and it has been a lag-free experience throughout. Heck, I've been playing through Firefox as the casino also skips on the offering an app to download.
Some bonuses on the website carry absurd wagering requirements such as a 50 times wager-time. Unfortunately, I couldn't find any live dealer games.

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