Overview
Launched in 2002 by Realm Entertainment Limited Casinos, Casino Metropol ranks among the big boys of the online gambling industry. However, not in terms of games but experience. With such a long spell in the game, the operator boasts teaming up with a multitude of gaming studios to provide a range of games including jackpots and live casino action. Bonuses and promotions are also on hand to give players a head start on the platform as well as power existing players through different seasons. With such an experienced casino, how is the customer support? Is the website mobile-friendly? GoodLuckMate takes a deeper look at this operator.
Bonuses
There are many Casino Metropol bonuses, free spins, and other promotions available based on players' country of residence. New players at Casino Metropol will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Game Selection
In Casino Metropol, players can look out for the major categories in online casino gambling – slots, table & card games, live dealer casino, and over 60 jackpot titles for the lovers of massive prizes. Arcade games such as bingo and scratch cards are also available.
Slots and Table Games
Slot fans will find this section to be what they hoped for in terms of the slots variety on offer. Casino Metropol hooked up with the likes of Microgaming, Elk Studios, Lightning Box, Yggdrasil Gaming, Play’n GO, NextGen Gaming, and Thunderkick, just to mention to bring you the best of all worlds.
Look out for classic slots and 3D slots touching on multiple themes, pay structures, bonus rounds, reels, etc etc. A search filter will come in handy if you are looking for a certain game and you can do that either by name or by popularity. This function is available in every game category.
Other game categories represented in this casino include table games where you can test your skills and strategies if you are the type of gambler that prefers relying on brains more than luck. Games here include roulette, blackjack, and baccarat as well variants of these games. Video poker fans will find multiple titles such as Deuces Wild, Jacks or Better, and Joker Poker. Specialty games such as bingo, keno, and scratch cards will offer you an escape from the usual online casino games.
Jackpots at Casino Metropol
Prepare your wallets for an influx of six or even seven-figure cash prizes thanks to the jackpot slots available in Casino Metropol. The operator gives you a chance to win massive cash prizes built by the wagers of numerous players around the world.
In total the casino stocks over 60 jackpot games from several software developers including Microgaming and NetEnt. Some of the popular titles here include Divine Fortune, Empire Fortune, Joker Millions, Mega Joker, and Zombie Rush Deluxe. The casino also includes a daily jackpots section where you will find jackpot titles with cash prizes well over €10,000 up for grabs daily.
Live Casino Games
Get in the game for real this time in the live casino section offered by Casino Metropol. The games here transport you to real land-based casinos where real professional croupiers await you. Players will find several variants of some of the popular games including baccarat, roulette, blackjack, and poker.
Evolution is responsible for the authentic gaming experience you will find here. To add to the authenticity, occurrences in any game come straight to your device in real-time and HD. Furthermore, you will have a live chat function at your disposal that allows you to engage the dealers and other online players in some banter.
Usability
You don’t need to wait until you are close to a desktop or laptop to access the world of fun and excitement that Casino Metropol offers. The operator allows you to stay in the game for as long as you want, wherever you are thanks to the mobile version of the website. With this version powered by HTML5 technology, players can access the platform using a smartphone or tablet.
The best part about this is the games are all instant play, meaning there’s no need to download any software or game. Simply use your mobile web browser regardless of the operating system to play your favorite games. Credit also goes to the casino for sourcing its games from gaming studios that factor the mobile gaming aspect of gambling.
Casino Metropol Help & Support
This is perhaps the most disappointing section in Metropol. The operator features a skinny support system, lacking two essential support channels. That is the live chat option and phone support. As a result, the only options available are email support and an FAQ page that features various categories allowing players to find solutions to the most common issues without seeking additional help.
These are the main categories in the Metropol FAQ:
- Accounts
- Bonuses
- Deposits
- Promotions
Payment Methods
Again, Casino Metropol disappoints with the number of payment options available to its customers. For instance, when it comes to the deposit options, players can choose from Bank Transfer, VISA, MasterCard, Neteller, ecoPayz, Skrill, and Ukash.
Thankfully, you can withdraw your funds from almost every deposit method listed with Ukash the only method missing here. Another notable positive aspect here is the pending time set at only 24 hours. From there, your preferred cashout method will determine how fast you will receive your funds. Bank Transfers and card payments will take between 2 and 5 business days while eWallets will take a maximum of 24 hours. High-rollers will be happy with the withdrawal limits at this casino which stand at a massive €50,000.
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Security
Since Casino Metropol’s main market is in Europe, the operator sought to acquire a license from the Malta Gaming Authority – one of the most respected online gambling regulators in the industry. With such a license, you can be sure of legal gambling as well as legal backing should you decide to file a complaint against the casino. ‘
The casino extends its security to its entire website by using Comodo SSL encryption technology that ensures personal data remains secure. On top of that, the games on the website have been tested and audited in line with the LGA requirements. This means the casino uses a legitimate random number generator that produces fair and random results.
Conclusion
Casino Metropol comes through with plenty of games thanks to its partnership with multiple software providers that offer quality titles. Bonuses and promotions offer quite a reprieve to players’ bankrolls but what stands out is the low wagering requirement set at 10x the deposit and bonus amount.
While the casino excels in such sections, it disappoints when it comes to customer support. The lack of two essential services, live chat, and phone support is a dent to players seeking help.
