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CasinoSecret

CasinoSecret

8Our score

Excellent Game Selection

Not accepting players from: Virginia - United States

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CasinoSecret Details

Choose the right casino

Gambling License:
Game category:
Live Casino, Slots, Table Games
Deposit methods:
Languages:
English, German, Japanese
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
CS LITTO Ltd.
Live chat:
Yes
Withdrawal methods:
MasterCard View more  EcoPayz, PaysafeCard, Online Bank Transfer, Sofortuberweisung
Withdrawal Times:
Withdrawal timeframe e-wallets: 0-24 hours
Withdrawal timeframe credit/debit cards: 2-5 days
Withdrawal timeframe bank transfers: 1-5 days
Withdrawal timeframe cheques: Not offered

Pros

  • Premium software providers
  • An attractive selection of live blackjack
  • Safe payment solutions
  • Straightforward mobile gaming
  • Cashback bonus

Cons

  • Unclear bonus terms
  • No special deposit bonus offers
  • Slow live chat customer support

Casino Secret is an online casino that likes to keep everything about it top secret, as their homepage offers little useful information about it. If you visit their website, you won’t find much information about the number of games, bonus conditions or gaming terms; so we registered, tested it, and wrote a review, all to help you understand what this mysterious casino is all about. After all, no one wants to register with a casino, only to realize it is not the right one for them!

CasinoSecret review

What to expect at CasinoSecret:

  • Interesting welcome bonus
  • Gamomat, NetEnt, Play’N Go and BigTime Gaming titles
  • Desktop, tablet and mobile interface
  • Variety of payment options
  • Special tournaments with great prizes

Table of Contents

Game Selection

Casino, Live Casino & Cashback Games 

When it comes to games, Casino Secret is really a superb gaming platform. There are over 1,000 titles included, provided by over 10 popular software companies such as Netent, Play’nGo and Red Tiger. All games are organized in a drop-down menu you can use to simply navigate their library, and we especially like the fact they added some useful filters. For example, you can choose the “cashback classics” filter to find vintage slots that have the cashback feature available. Almost every game has a free demo version you can play without risking the real money you deposited on your account. 

Slots and table games

As already mentioned, gaming titles included on this site are all provided by prestigious software companies. It is incredible how many different types of slots Casino Secret managed to add to their portfolio. Whether you prefer historical themes, great adventures or romantic storylines, this site will make your gaming wishes come true. In this casino, you can play true evergreens like Book of Dead, John Hunter series and Crystal Ball, or you can spin some reels on recent releases that can be found in a special category. While browsing the New Games section, we noticed Blinged, an innovative Chola-themed slot that was released earlier that week. Impressive!

Table games are a section dedicated to all your favorite classics. With 21 titles available, it isn’t the biggest in the world, but still manages to provide just enough diversity that you don’t get bored. You can play eight variants of blackjack (we suggest you try Casino Secret custom made blackjack game by Relax Gaming), five types of roulette, as well as baccarat, dragon tiger and several other games, including some tv shows. Unfortunately, we haven’t noticed any video poker titles, so if you are a fan, look for them elsewhere. 

Cashback Games at Casino Secret

As you probably know, cashback is a special promotion in which the casino gives you back a small percentage of your losing bet. Casino Secret took this entire business model to a whole new level and created two subcategories of games that support cashbacks. There are Cashback Classics and Secret Cashback games you can play to get some of your hard-earned money back. But what is the difference between these two categories? Despite our best efforts, we didn’t manage to figure it out, and the operator failed to provide any concise explanation. The only feature we noticed that could explain why some slots are considered to be secret, and others not, is an interactive curtain you can open to discover the Secret Cashback games, and Classics include older titles.

Cashback games are marked with a small icon representing a bag full of money, so it won’t be difficult to notice them while going through available games. We love the fact this casino decided to add both some popular and lesser known titles to their cashback list. You can earn some money back while playing the Tower of Power, Ancient Magic, Ancient Riches, Hawaiian Dream and many more. Overall, there are 25 titles in the Classics section, and 12 slots in the Secret section. 

Live Casino games

If you like, you can also play games at tables with live dealers without ever leaving your home. And how, you may ask? The answer is a live casino, a special category of games that are live-streamed from luxurious casinos and professional studios where real dealers use real cards and other equipment. Their actions are transferred to your computer thanks to advanced technologies that work without a single issue. All 67 live casino games available at Casino Secret are provided by Evolution Gaming, one of the most popular live gaming software companies in the world. 

Players who love blackjack will enjoy Casino Secret as it delivers over 35 variants of blackjack, one of the most popular card games in the world. And for those who don’t like counting cards, Casino Secret and Evolution Gaming prepared many versions of roulette, baccarat, tiger dragon and gaming shows. We especially enjoyed Double Ball Roulette, an innovative take on the French classic, and Speed Roulette that is played at a much faster pace than the original. One thing that is missing at this live casino is a wider selection of baccarat and other card games, as it seems blackjack is considered to be a top priority.

CasinoSecret welcome offer

Are you really into unusual welcome offers? Do you like it when a casino has something special up its sleeve to spark your interest? If so, Casino Secret might be the one for you, as their welcome bonus is anything but usual. After you open a playing account, you get a special welcome bonus that consists of two parts: 

  • 50% cashback up to €250, for all deposits from €10 to €250.
  • 100 free spins that are spread across four days and four slots - 25 spins on Book of Oz, 25 spins on Bonanza, 25 spins on Immortal Romance, 25 spins on Queen of Crystal Rays (slot titles can be subjected to change).

This offer speaks mostly to those who prefer spins over other gaming activities. There are no special bonuses for live casino fans or those who play only table games, so despite the fact this casino offers a good welcome deal, it could also work a bit more on the bonuses for other types of players. 

At one point, the website also mentions a 100% deposit bonus, but we encountered this information only in two places, so we believe that is leftover content from previous promotions. Their admins should remove it as fast as possible as it can confuse punters who are doing thorough research. 

Bonus terms and wagering requirement

We suggest you think twice before accepting any bonus offer in this casino, as we haven’t found any concise bonus terms or precise wagering requirements. The bonus page mentions the wagering requirement of x30 but doesn’t provide any additional information about how to use the cashback system effectively. According to the same page, the bonus is valid for 30 days, and only slots count 100% into the wagering requirement. In General Terms and Conditions, we found a clause saying that all winnings made by using free spins are capped at €300. The maximum bet while playing the bonus is €4. 

All players who still want to accept a bonus in this casino should contact customer support and request a link or PDF to detailed bonus terms, so they have it all in writing. Unfortunately, the way Casino Secret handles bonuses doesn’t leave a good impression.  

Virginia - United States CasinoSecret bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Cashback Bonuses

50% up to €250
No
-
Type

Cashback Bonuses

Amount
50% up to €250
Wagering Requirement
No

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and bonuses

If you are one of those punters that simply loves attractive and interesting bonuses, promotions, and events all year long, you will be happy to learn Casino Secret organizes incredible events that will help you win amazing prizes. Most of their tournaments and challenges are limited offers, active only for a week or two, but that doesn’t mean you can’t get lucrative prizes. For instance, there are tournaments with cash prizes up to €500, and special promotions on games where you can win extra cash or bonuses. Every week, they give out €1,000 cash or 25,000 free games, and all you have to do is play a virtual scratchcard. 

However, when we got our free game, the platform informed us that due to poor connectivity, we couldn’t play the game. We revisited the game once again, but the notification warned us to deposit more before we start playing. It seems our free game was simply wasted.

Usability

Casino Secret has designed a very attractive platform in refreshing shades of blue and white. The website offers an interesting approach towards gaming, as it doesn’t focus on games as much as the house itself. To find out more about the games they have to offer, make sure to click the logo in the header of the website, as it will take you directly to the playing interface, and you can research games, new slots and all other forms of gambling entertainment this casino has prepared for you. 

Is this website easy to use? Not really, especially for beginners and those expecting the usual gaming website layout that goes something like this: 

  • Bonuses and promotions
  • Games
  • Additional information

It takes some effort to figure out Casino Secret, and not all players are ready to do so.

Mobile Casino

Casino secret mobile platform is not app-based, but an instant mobile website accessible from both Android and Apple devices. Simply open your favorite mobile browser (in most cases Chrome or Safari), and type the domain - you will be immediately connected with your playing platform. The design follows the same idea as the desktop platform, so if you already know how to use the desktop interface, mobile gaming with this website will be a piece of cake. 

There are some minor differences, but nothing that could affect the user experience. For example, on a mobile playing platform, all games are listed three in a row, while the desktop platform supports four games in a row. All games and features are exactly the same, as well as payment methods.

CasinoSecret Help and Support

Casino Secret customer support can be reached via live chat and email. When it comes to live chat, agents really take their time - it took them over 30 minutes to respond and provide an answer which wasn’t even sufficient. After that, we didn’t even bother to ask for an additional explanation. 

These are the main categories in the Casino Secret FAQ:

  • Registration and login
  • My account
  • Welcome cashback
  • Instant cashback
  • Tournaments
  • Account verification
  • Responsible gambling
  • Technical questions
  • Bog winners
  • Promotions/Actions

Deposits and Withdrawals

Casino Secret supports a whole plethora of payment methods, including credit cards. You can use bank transfer, Visa, MasterCard, ecoPayz, PaySafeCard and Sofort. The company will charge you a processing fee for all credit card deposits if you deposit below a certain amount without mentioning the exact amount required. They say the fee won’t go over 2% of the deposited amount but reserve the right to charge more. Casino Secret also keeps the right to charge fees on low withdrawals, and consecutive withdrawals in a single week. In addition to that, they charge fees on all withdrawals that include deposits that haven’t been wagered at least once. 

The minimum deposit at this site is €10 for eWallets, which is more than reasonable, and the maximum win on any of their games is set at €500,000. We haven’t found any information regarding withdrawal limits, something that can be considered a bit non-transparent, especially since the company charges fees for almost every payout you request. And while 2% is not an amount that will make you bankrupt, fees tend to accumulate over time and once you do the math - it is much better if you can avoid them. 

Verifying your Casino Secret account

Casino Secret requires every player to verify their account. They process the documents within 48 hours, and the entire procedure is well explained. The company suggests sending photos of the required documents, so everything is visible. Photos are uploaded on a special part of the platform, accessible via a link. All players must submit: 

  • Email address, the same one they used during the registration process
  • Proof of identity - passport, driver's license or ID card - both front and back
  • Proof of address - bank statement or an invoice from public service - no older than 3 months; full name and address must be visible

All photos must be in color, no bigger than 25MB, and in one of the following formats: JPEG, JPG, GIF, PNG, TIF, TIFF, WebP, JFIF, or ICO. 

Once you take all the pictures you need, simply upload and submit them. After everything is verified, you will get a response via email informing you whether or not everything is ok.

Security and Licensing

Casino Secret is owned and operated by CS Litto LTD, a Malta-based company, that also holds the Malta Gaming Authority license, issued in 2018. The entire website is protected by using the Secure Socket Layer technology, which uses encryption to keep your data safe. What it does is, basically, transforms all the data you transferred into an encrypted message that can be decoded only by the company's systems and protocols. Even if someone gets their hands on your data, it will be completely useless, as it would read like a random set of numbers and letters. 

Unfortunately, the company fails to deliver any useful information regarding their RNG and how it is tested and maintained, which means you can never be sure whether or not the games are rigged. Considering they are a regulated gambling firm, one would expect to find some details about their fairness practices.

Conclusion of CasinoSecret review

Casino Secret is, in many ways, an unusual casino establishment, and a patchwork of both good and bad business practices. Their homepage serves as an advertisement for their company and the welcome bonus, which is not a bad thing but will surely leave a punter or two completely puzzled and confused. On the other hand, their welcome bonus system is interesting, innovative and seems like a fun deal, as it isn’t just another “100% bonus up to €1,000” offer. 

Still, they seem to neglect some important aspects of their business - there are no concise, easily available bonus terms that explain the wagering requirement for every type of bonus. Furthermore, they charge fees on almost every transaction you make which is out of this world, especially considering the majority of casinos today support instant and charge-free withdrawals 24 hours a day. Casino Secret is not as popular among punters and it is easy to see why. In many ways, it fails to meet the needs of modern players who like instant access with not much effort, clear and easy to understand playing conditions, as well as cheap and fast money transfers.

Pros

  • Premium software providers
  • An attractive selection of live blackjack
  • Safe payment solutions
  • Straightforward mobile gaming
  • Cashback bonus

Cons

  • Unclear bonus terms
  • No special deposit bonus offers
  • Slow live chat customer support

Screenshots

Casino - FAQs

  • Yes, there is a live casino at CasinoSecret. You’ll be able to play all the popular table games, such as blackjack and roulette, with a live dealer. Go to the casino lobby to see all the available tables provided by Evolution Gaming.

  • Before you’re able to cash out the winnings from your CasinoSecret bonus you’ll need to complete a wagering requirement of 30x. Once this has been done your bonus money will be converted into real cash that you can withdraw.

  • Yes, CasinoSecret has an FAQ page, and there you’ll find answers to all the questions players frequently have at CasinoSecret. If you can’t find answers to your questions on that page, simply contact their support department.

  • Yes, some payment methods available at CasinoSecret are not free to use if you deposit under a certain amount. You’ll be able to see the exact fee on the cashier’s page.

Benita

From
Reviewed on December 17, 2020
The casino is easy enough to access, and this is even though I bet through my iPhone 8. In fact, all I've ever needed to play my favourite games have been a browser. I've tried the desktop experience once too, and it was nice enough. I like being able to deposit €10 to play here because I've bet at places that wanted me to put in as much as €50. Needless to say, I only played the demo and then left. To verify my account here, I just had to submit my email, passport, and a proof of address in the form of my water bill. From there, it didn't even take up to 36 hours for them to go through my details and send a confirmation message. The live blackjack selection here is what I would call world-class and that's because I've found everything from low to high-roller tables.
I don't advise anybody to give the live chat a try because of their poor response time. In my case, I waited for almost 20 minutes and even their answers weren't that useful.

Emese.

From
Reviewed on December 02, 2020
I could easily launch casino through a smartphone and laptop without the need to download any application. And talking about the customer support, the live chat is the fastest as talking through email, in comparison, takes up 48 hours for an answer to come through.Game variety hasn't been bad since I found a few video slots to call favourite within a few days. The table and live games are also not bad, but I haven't had time to go through those yet. I only need to wager my winnings from the bonuses 30 times before I can withdraw it. I like the minimum deposit limit of €10 since it's easy to deposit.
The live chat takes forever to respond (up to 30 minutes in fact), practically wasting my time every time I open a new chat room with them. I didn't find the website that easy to navigate when I first signed up but now, accessing it down to the customer support page is too easy.

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