Cherries are a popular cornerstone of the classic slot game, which is therefore rather fitting for an online casino that was established nearly two decades ago. Cherry Gold Casino prides itself on high quality software, player safety and generous promotions. You can already see effort made towards this with its generous 270% deposit bonus, available to new customers. We always have high expectations for any online casino who has been in the business for more than a decade, especially when it’s two decades. Keep reading to see if this one lives up to those standards and can reach the same classic status as its namesake.
The Cherry Gold bonus granted as part of the welcome offer is quite a unique one. It is a 270% deposit bonus that is not advertised as having a max deposit amount attached to it. Usually you will find promotional material about a welcome offer being 100% up to €100 for example, which means that depositing €100 will grant you €200 to play with. Cherry Gold instead mentions in their Coupons page, found within the Cashier, that the maximum bonus amount available is €2,700. This essentially means you can deposit up to €1,000, which is what it will take to reach that bonus cap of €2,700. This is an incredibly large amount, especially for a welcome offer. We therefore found it quite odd that this isn’t mentioned in the main marketing material.
You can also claim a nice collection of Cherry Gold free spins. All you need to do is verify your email address to receive 25 free spins, available on the Cubee slot game.
Bonus Terms and Wagering Requirement
You’d think that a bonus with such a large percentage and maximum bonus amount would have very large wagering requirements attached to it, but that is not quite the case. Before you begin, you will need to apply the offer’s coupon, found in the Coupon section of the Cashier page, before making your deposit. You will need to deposit at least €25, to make your payment eligible for receiving the bonus. The wagering requirements attached to the welcome offer is set to 30 times, which is rather fair, all things considered. Wagering will only progress on slots or speciality games. There’s also no maximum cash out limit for any winnings resulting from this bonus.
The wagering from winnings gained on your Cubee free spins are set to 40 times, which is also quite fair. We do however find it unusual and counterintuitive that players with a balance of more than €1 can not claim any free spins. This means that a player who has already deposited, which they may have done to become eligible for an offer, must then play throughout their balance before being eligible for their free spins. This is definitely not a usual casino requirement.
Cherry Gold Promotions
All promotions come with a Cherry Gold bonus code that appears to be intended to be used as an opt-in. However, the Coupon section within the Cashier page seems to make these obsolete, as you can click on a button to opt in for promotions available to you. This Coupon section actually serves as a better way to look at the available promotions to you than the Promotions page does. Currently in our account, there is one offer presented to us in the Promotions page, while there are 6 different offers in the Coupons section. These offers include a variety of deposit bonuses and free spins in different shapes and sizes.
With regards to loyalty programs, Cherry Gold offers a Comp Point system. This grants players 1 point, for every €10 wagered. 100 points then equal €1, which can then be redeemed without any wagering requirements attached. This is quite a nice cashback system, if a little uninspired, as a lot of other sites are coming up with unique and intriguing multi-tiered and gamified loyalty mechanics.
The range of Cherry Gold games are split into; Slots, Table Games, Video Poker, Specialty, Progressive and Live Dealer categories. All, except the live dealer section, have their own unique subcategories; where slots for instance give you filter options that allow you to choose the number of reels. Each main category has a decent number of titles for players to choose between, but slots are definitely the main focus. At the bottom of the page, you also have the latest game releases, as well as a carousel showing the various progressive jackpots and their current jackpot amounts.
Slots and Table Games
You’ve got over 100 slots to choose from, which presents a nice amount of variety. However, it should be said that a lot of other online casinos have ranges in the hundreds, if not thousands, of supported games. From what we could gather, all titles are developed by the provider RealTime Gaming (RTG). This will most likely be disappointing to many players, as this means that there’s no sign of big name providers like Microgaming, NetEnt and Play’n GO. While RTG isn’t necessarily a bad games provider, it is not in a position to single-handedly compete against other online casino selections that provide a wide variety of supported providers.
There are about 15 table games to choose from, primarily consisting of Blackjack and Poker varieties. You can find 2 Roulette tables, strangely placed in the Specialty category, although no Baccarat tables, which overall serves to highlight the rather limited choice that fans of virtual table games have here. The Specialty category also contains some other table games, including Craps and Keno. Video Poker fans are in for a treat though, as there are over 50 titles to choose from. This is actually a lot more choice than other casinos are able to offer.
Jackpots at Cherry Gold
The Progressives category has 6 titles to choose from with varying jackpot sizes. The big one here is definitely Aztec’s Millions, which is the only jackpot we could find that offered the potential of millions of euros. Most other progressives ranged in the tens to hundreds of thousands. This is certainly nothing to look down on, but does somewhat pale in comparison to the progressive jackpot giants like Mega Moolah, Hall of Gods and Divine Fortune.
The rolling carousel at the bottom of the page is a nice little addition that helps players keep up to date on the various progressive jackpot amounts. You can also see the individual jackpot amounts on a game’s thumbnail, which we always appreciate. We however find it strange that the Progressives tab doesn’t show all of the available titles. There’s also a separate the Progressives subcategory under the Slots tab that shows even less titles. This definitely appears to be an oversight and is something we hope that Cherry Gold will fix in the near future.
Live Casino Games
The selection of live casino games is serviceable, but nowhere near the range provided at many other online casinos. You’ve got Blackjack and Roulette tables with about four or five choices each. There’s also two Baccarat tables and a Super6 category, which shows the same two Baccarat tables. The majority of Blackjack tables also have a table limit, which means that you may find you only really have a smaller amount of choices a lot of the time.
Each game has a live chat feature that also allows you to directly contact the provider’s support team. While the dealer’s seemed friendly and professional, the production values don’t come close to the likes of Evolution Gaming or NetEnt Live’s quality. There’s lots of background noise and people walking around, with appearances looking more akin to an office atmosphere. We feel that this killed any kind of immersion and didn’t present the best qualities that live casino games have to offer.
We tried asking the customer support team for why so much functionality was missing or required you logging out to access, but they didn’t seem to know either. Overall, this is a rather disappointing show for a casino trying to engage in such a competitive industry.
The layout and design of the Cherry Gold mobile casino site is very different from the desktop version. It features a unique circular display that works very well and gives players easy navigation options that look and feel great. The mobile site actually looks wildly different than the desktop version, but in a good way. It definitely feels more polished with its stylized iconography and smooth animations. You also have the same variety of games and promotions available to you, with the amount of Comp Points you have earned clearly being displayed within the Menu screen. All of this makes the mobile version actually way more superior to the desktop version.
You will be hard pressed to find evidence of any effort being put into informative pages here. This is quite a letdown, since we really appreciate and pay attention to sites that put in that extra effort and attention to detail. When logged out of your account, you will be able to see a Help page, although this just provides customer support contact information.
The good news is that the customer support team is available 24/7 and can be contacted through a variety of methods. You can reach out to them via email or live chat, as well as toll-free UK, US and French phone numbers. We experienced little in the way of queue times when using the live chat method and was quickly put through to a support agent. While the agents certainly were polite, we do feel that some improvements could be made on certain parts of etiquette. For instance, there was more than one occasion where we asked a question and didn’t get any response for 5 to 10 minutes. We had to probe the agent to give any kind of response, rather than them immediately telling us they would look for an answer.
When creating your player account, you will have a choice of selecting euros or US dollars as your preferred currency. While not exactly a large selection, we do appreciate that some choice is given. There are other sites that will lock you to a specific currency, depending on your region, for instance. It is sad to say though that the limited range of choice also expands to the available payment methods. Visa, MasterCard and bank transfer are the only available payment options. No E-wallets or bank transfer alternatives are supported, which is usually seen as a minimum standard at an online casino. Cherry Gold does make up for this with the inclusion of Bitcoins, which does swing things a lot in their favour for any cryptocurrency enthusiasts.
The minimum deposit, regardless of your chosen payment method, starts at €25. This goes up to €1,000 for payment cards and can be unlimited for Bitcoins. Minimum withdrawal amounts are set to a hefty €100, which we think is very much over an acceptable threshold. Please also note that Bitcoins are only available for depositing with, while bank transfers are only eligible for withdrawal requests.
Verifying Your Cherry Gold Account
You can find some information regarding the verification of your player account on the Cherry Gold Banking page, visible at the bottom of the page when you are logged out of your account. This includes sending in a proof of identity, proof of address and a proof of ownership of your chosen payment card. You will most likely be requested to send this documentation upon requesting your first withdrawal. There is not much information given about the process of sending in the documentation, but you can expect an email to come through requesting these documents, along with an outline of further details.
This verification process is a requirement that all online casinos must cover, due to their legal obligations. However, many casinos opt to make it as easy a process for the customer as possible. Functionality, such as dedicated file uploaders and allowing the immediate upload of documents upon account creation goes a long way towards this. The fact that Cherry Gold Casino doesn’t provide these functionalities means that your initial withdrawal request will most likely face delays, due to the processing time of the requested documentation.
Cherry Gold claims to hold a Curaçao eGaming license, which allows them to provide their gambling and entertainment services to a wide variety of nations around the world. Curaçao is a popular choice for many online casinos, as it provides a widely accepted license, while being situated in a politically stable domain. One issue here, however, is the fact that there's no proof of the existence of such a license. All Curacao-licensed operators must provide licensing details on their websites and that's not the case with Cherry Gold. Hence, we consider this to be an unlicensed operator until anything changes.
While Cherry Gold does have some good features going for it, we simply don’t think that it can stand up to the competition. A large and generous welcome offer and large selection of Video Poker titles isn’t enough to challenge any of the more popular online casinos out there. The cashback loyalty system and addition of Bitcoin support are also very nice touches, but we feel that a lot more effort needs to be put in before Cherry Gold can be considered a serious contender.