GrandWild Casino

Grand Wild will hold your hand from the moment you create an account on the platform courtesy of the welcome bonus bundle. In this offer, you will get a first deposit bonus of up to €400 to kickstart your wild adventure in the casino lobby. On top of this cash bonus, the operator will also give you up to 100 real money free spins to spend on the Golden Profits slot game. 

This is how it works. If you deposit €100, Grand Wild will add 50 free spins. A €200 deposit will attract the maximum 100 free spins. Of course, you have the option of depositing a lesser amount if you think €100 is too much to spend but don’t forget the minimum deposit amount required to activate the bonus stands at €25. 

Before you even get to the deposit bonus, the casino will reward you with a 50 free spins no deposit bonus. All you need to do is sign up and claim the bonus. These spins will only be available for use on the Vegas Wins slot game.

Bonus terms and wagering requirement

To start your journey toward claiming the welcome bonus, you’ll need to deposit a minimum of €25. For the high-rollers, you can, of course, head for the maximum deposit amount. On top of that, you must meet the wagering requirement set at 35x the bonus amount. Grand Wild, unlike other operators, doesn’t impose any wagering requirement on the winnings from the free spins, which is commendable. Therefore, this means you will have an easier time meeting the wagering requirements on the cash bonus.

Having said that, you need to take advantage of this by using the free spins before the lapse of 7 days. As you use the free spins, keep in mind the maximum bet limit set on a single round stands at €5. 

Promotions and bonuses

Grand Wild lists multiple bonuses and ongoing promotions under the promotions section. For instance, after depleting your welcome bonus and reload, the casino will reward you with €50 to keep you playing. Downloading the casino’s mobile app will also see you get an additional €77. 

That’s not all! The operator bears more goodies such as the €1,000 Weekly Race rewarded to the 30 most active and loyal players. The live casino section also offers a €250 welcome offer to point you in the right direction as you start playing the various live games on offer. 

On top of that, Grand Wild offers an elaborate VIP program split into 5 levels – Bounty Hunter, which is the lowest level, Gunslinger, Cowboy, Sheriff, and Banker (the highest level). To move from one level to the next, you will need to deposit and wager on the games available on the platform. Therefore, the more you do this, the more VIP points you’ll collect. 

Each level comes with various benefits such as faster payouts, VIP cash bonuses, deposit bonuses, free withdrawals, exclusive access to competitions, etc.

Grand Wild wants you to take everywhere you go thanks to the Android app available for download on the official site. Of course, the number of games available here doesn’t match the selection available on the desktop version but you will find a satisfactory range. At the time of writing this review, the operator didn’t have an iOS app. Hopefully, it’s in the pipeline. 

No worries though because the casino is also accessible via a mobile web browser and you will get at least 800 games to keep you company while on the move. The load times are also fantastic with no loss in quality.

Grand Wild offers amazing customer support through three of its channels. Testing the live chat function revealed the knowledgeable and helpful team ready to respond to your queries within seconds of initiating the chat. Besides the live chat function, you can also use one of the email addresses provided. However, both services are available Monday through Sunday from 5 AM to 9 PM (GMT).

You will find the FAQ section to be quite impressive mainly because of the organized and detailed information available. 

These are the main categories in the Grand Wild FAQ:

• My Account
• Registration
• Verification
• Security
• Deposit
• Withdrawals
• Technicals
• Bonus and Promotions
• Casino

Grand Wild partners with multiple payment services – all safe, quick, and reputable. When it comes to the deposit options available, you can choose from VISA, MasterCard, Neteller, Skrill, ecoPayz, Neosurf, Zimpler, PaysafeCard, E-Payment Standard (EPS), and Interac Online among others. The minimum deposit accepted is €10 and some of the listed payment options may not be available in some countries. 

The withdrawal options available are slightly fewer than the deposit options but players will still find enough options to cash out. Withdrawal times will vary from one cashout method to another with eWallets offering the fastest times at 24 hours. Bank Transfer and credit cards will take between 2 and 5 working days to process. As far as the withdrawal limits go, players will be allowed a minimum of €25 and a maximum of €10,000 per month.

Grand Wild operates under the license issued by the Curacao Gaming Commission of the Curacao Government, so you can rest assured gambling in this platform in all its forms happens under the law. 

While the casino may not display an RNG certification, the operator mentions iTechLabs as the main audit company responsible for testing the fairness and randomness of the games on the platform. In addition, the casino also uses multiple security features to ensure its players’ financial and personal information remains secure. For instance, the operator uses Norton Antivirus, Thawte SSL encryption, and is TRUSTe compliant.

Grand Wild Casino posts a lot of positives to its customers. It starts with the game collection that touches on all game categories and extends to the bonuses and promotions that ensure your bankroll never dries out when playing your favorite games. On top of that is a mobile app that allows Android players to take Grand Wild wherever they go. 

With that said, the casino has a few drawbacks. One negative is the limited hours the live chat is available. Implementing a 24/7 customer support system will go a long way in improving customer relations. The operator also doesn’t have a phone number.