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GratoWin Casino

GratoWin Casino

7.5Our score

Exclusive Games Lobby

Not accepting players from: Virginia - United States

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GratoWin Casino Details

Gambling License:
Game category:
Slots, Bingo, Scratchcards
Game Provider:
Payment methods:
Languages:
English, French, Finnish, German, Russian
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Live chat:
Yes
Pros
  • Friendly customer support
  • Secure by SSL encryption
  • PCI compliant
  • No deposit welcome bonus
  • Licensed by the Curacao Government
Cons
  • Few payment options
  • Limited game genres

GratoWin is more of a niche casino serving a specific market, in this case, France and French-speaking countries although you can switch between five other languages. With the online gambling space being continuously competitive, this is a commendable move. With that, the operator can offer an exclusive range of games in various categories such as slots and table games. On top of that is a chance to start your bankroll with a no-deposit bonus as well as a deposit bonus. To cap this is a VIP section that comprises six levels, each with amazing rewards. 

GratoWin Casino review

What to expect at GratoWin Casino:
  • PCI DSS compliant and SSL encrypted
  • Live chat available
  • VIP comp point program
  • No deposit bonus
  • Various scratch card and bingo games
Table of Contents

Game Selection

Casino Lobby

GratoWin is still in its infancy and that means the number of game categories available is on the lower side. For instance, the casino has a paltry three categories – slots, scratch cards, and bingo & instant games. With this in mind, GratoWin barely touches 50 as far as the number of online casino games goes. 

Slots, scratch cards, and bingo

Slot games indeed take up most of the space in any online casino and that is also the case in GratoWin. However, the number of slot games available here is disappointing, to say the least. The casino doesn’t stock more than 10 games and with such a low number, don’t expect a wide variety of slots such as classic slots or even 3D slot games.

Still, on the low number of slots, the operator doesn’t have a filter system but then you wouldn’t need it since there aren’t as many games. Apart from the slot games, GratoWin also stocks several bingos, scratch cards, and instant games. 

Jackpots at GratoWin

The first of several disappointments begin here. GratoWin doesn’t stock any jackpot games and that means if you are a jackpot hunter, you may want to direct your attention to other online casinos for a chance to play some life-altering progressive jackpot slot games

Live Casino games

Again, GratoWin disappoints when it comes to live casino games. The casino doesn’t feature a single live casino game and this may be attributed to its lack of partnerships with leading software developers. Either way, live casino fans will have to seek alternatives to quench their thirst. 

GratoWin Casino welcome offer

After signing up at a casino, you want to start playing as soon as possible and GratoWin is all about that and more. As a sign of appreciation for choosing this platform, GratoWin will offer you a no deposit bonus. As if offering a no-deposit bonus wasn’t enough, the operator goes ahead to give you a chance to choose between €7 free cash or 70 free spins! All you have to do is sign up and claim the bonus. No deposit required. 

The freebies continue here with a deposit match on your first deposit. You will get a 100% deposit match on your initial deposit up to €200. This means you will get double your deposit amount to explore even more games on the site. 

Bonus terms and wagering requirement

For the no-deposit bonus, you must wager the free bonus at least 40 times before withdrawing the funds accrued from the winnings. While the playthrough requirement here is on the higher side compared to other casinos, you have the chance of bagging more wins while at it. This will also apply to the first deposit bonus. 

Therefore, if you get a €20 free bonus, you must wager €800 before cashing out. The operator also imposes a €200 limit on the winnings accumulated from the free spins or cash bonus. This means even if you win €500, you will receive €200, which is the maximum winnings limit. 

Promotions and bonuses

Other than the no deposit bonus and the first deposit welcome bonus package, GratoWin also offers a VIP program where you stand to benefit from various exclusive perks such as a personal account manager. As soon as you join the casino, you will start collecting VIP points and this is at the rate of 1 VIP point for every €10 wagered on the platform. 

You will want to get to the top of the VIP ladder, which is Diamond. For this, you will need to accumulate 50,000 points. Apart from the benefits offered, you can also redeem your VIP points for real money. For 100 VIP points in the “New” package, you can claim €2 while 20,000 VIP points in the “Diamond” package will see you get €2,500.

The casino fails as far as other bonuses and promotions are concerned on the platform. At the time of writing this review, the operator has only two ongoing promotions and no bonuses to keep existing players in the game.

GratoWin welcome offer

Usability

GratoWin doesn’t have a mobile app for either iOS or Android users. However, you can still access the site via a mobile web browser. Smartphones and tablets will display the site well regardless of the screen size thanks to the HTML5 technology used to develop the site. 

There’s no need to download anything from the site. Instead, the website employs flash play technology. This means the games are available for instant play. In terms of the games available, players should find a decent range of titles found while playing on the desktop version.

GratoWin Mobile Casino

GratoWin Casino Help and Support

GratoWin has a customer support team that is always on hand to help you should you encounter any problem while on the site. The first contact point is the live chat feature that allows you to get in touch with a customer support agent within minutes. For urgent problems, this is the best route to take. 

The operator also includes a feature known as callback. This option works more or less like the ticket system where you request a call back from the support team at a later time. So, instead of you calling them, the casino saves you money by calling you. 

You can also use the email option to get in touch with the support team. However, responses will take up to 24 hours, so you want to use this option only if you have time. To the DIY lovers, GratoWin will disappoint you with its lack of an FAQ page, which can save time on both the player’s end and the casino’s end. 

Deposits and Withdrawals

This is one area GratoWin Casino disappoints. The operator doesn’t offer as many payment options as any gambler would want. For instance, if you wish to deposit funds into your casino account, you’ll be limited to only four options. MasterCard, Visa, Maestro, and Cashlib. The minimum deposit amount stands at €10. The only silver lining here is all payment options provided are safe and secure.

When it comes to withdrawals the options are more or less similar to the deposit options. They include MasterCard, Visa, Maestro, Cashlib, and Wire Transfer. With these options, expect funds to hit your account between 2 and 5 working days. 

GratoWin Deposits and withdrawals

Security and Licensing

GratoWin Casino has a license from the Curacao Gaming Commission – a gambling regulatory body under the Curacao Government. With this license, you can trust the casino’s gambling activities as far as the law goes. 

When it comes to overall security, GratoWin uses secure socket layer encryption (SSL) to ensure sensitive player information remains safe from third-party access. On top of that, the casino is PCI compliant. To top it up, the casino uses a random number generator that ensures all games on the platform produce independent results. This means your luck is the only factor left to determine the results in any game on the platform.

Conclusion of GratoWin Casino review

GratoWin is still a small casino in France yet to expand its wings into other jurisdictions. The positives here include a welcome bonus offer, a friendly support team on hand to help you with your queries. The casino is also licensed by the Curacao Government and in terms of security, players can rest assured with SSL encryption and PCI compliance. 

A few drawbacks, however, are slowing the casino down. For instance, the limited game varieties and payment methods, which are crucial elements of an online casino and may put off potential customers.

Play at GratoWin Casino

Pros
  • Friendly customer support
  • Secure by SSL encryption
  • PCI compliant
  • No deposit welcome bonus
  • Licensed by the Curacao Government
Cons
  • Few payment options
  • Limited game genres
Screenshots

Casino - FAQs

  • Yes, the first bonus offer you’ll get as soon as you have registered at GratoWin Casino (no deposit needed!), and you can read more about this offer in our review. In addition to this, you’ll also get regular bonus offers sent by email and/or SMS if you allow communications from the casino.

  • Some bonuses offered at GratoWin Casino might require you to use a bonus code in order to claim it, but not all. So always check the bonus terms before you make your deposit so you can be sure you’re not missing out on the offer.

  • As far as we’ve been able to uncover, GratoWin Casino is not a scam. They have a license to operate a casino, and they comply with the rules set by the gambling authority. Also, make sure to read our player reviews to see what others that play here have said about their experiences.

  • Yes, you’ll be able to reach the support department at GratoWin Casino around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.

  • The number of games available at GratoWin Casino is increasing all the time, but at the time of writing this GratoWin Casino review, we counted more than 50 games. The game category you’ll find the largest selection of games in is the Slots category.

Emma L. From
Reviewed on December 08, 2020
If nothing else, I like how this casino features specialty titles such as scratch card and bingo games. I have played both game genres and I've won €87 so far, which isn't that bad. There's a live chat feature on this casino, and it's one of the fastest I've used since I typically get answers within minutes. In comparison, the email option takes up to 24 hours for a reply to come in sometimes. The website is properly optimized for mobile devices, even down to the old Android like my S6 Edge. Note that I only play through a browser, so I don't even know if there's a mobile app. Features a no-deposit bonus that gives you the chance to choose between €7 and 70 free spins.The minimum deposit allowed by the casino is a low €10, but as I haven't tried to withdraw yet, I'm not sure about the withdrawal limits.
Payments methods available are few, which unfortunately means cryptocurrency isn't supported as well.

AURORA From
Reviewed on November 03, 2020
There's a VIP program on this casino that features an adequate points exchange system. I don't know about anybody else, but the idea of a no-deposit bonus always manages to turn me on. I like the fact that the website offers multiple options to talk to the customer support, but my favourite still remains the live chat. Unlike the email option which provides answers almost 24 hours later, the live chat replies within minutes. Bearing a license from the government of Curacao means the casino is trustworthy enough to trust with funds. I won 70 free spins courtesy of the no-deposit bonus, which I love since it gives me a chance to try out the bonus first.
I wish I could deposit BTC as it's faster and doesn't even require I submit my financial details unlike conventional payment methods.Having to wager my bonus winnings 40 times is a long order if you ask me.

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