Overview
GratoWin is more of a niche casino serving a specific market, in this case, France and French-speaking countries although you can switch between five other languages. With the online gambling space being continuously competitive, this is a commendable move. With that, the operator can offer an exclusive range of games in various categories such as slots and table games. On top of that is a chance to start your bankroll with a no-deposit bonus as well as a deposit bonus. To cap this is a VIP section that comprises six levels, each with amazing rewards.Â
Bonuses
There are many GratoWin bonuses, free spins, and other promotions available based on players' country of residence. New players at GratoWin casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Game selection
Casino Lobby
GratoWin is still in its infancy and that means the number of game categories available is on the lower side. For instance, the casino has a paltry three categories – slots, scratch cards, and bingo & instant games. With this in mind, GratoWin offers over 170 titles as far as the number of online casino games goes. The site is powered by two relatively unknown providers - Netoplay and Anakatech. So, expect to find less mainstream titles but also bid goodbye to popular games like Immortal Romance, Gonzo's Quest, and Book of Dead.
Slots, Scratch Cards, and Bingo
Slot games indeed take up most of the space in any online casino and that is also the case in GratoWin. However, the number of slot games available here is not fascinating but not terrible either. The casino doesn’t stock more than 100 games and with such a low number, don’t expect a wide variety of slots such as classic slots or even 3D slot games.
Still, on the low number of slots, the operator doesn’t have a filter system but then you wouldn’t need it since there aren’t as many games. Apart from the slot games, GratoWin also stocks several bingos, scratch cards, and instant games.
Jackpots at GratoWin
The first of several disappointments begin here. GratoWin doesn’t stock any jackpot games and that means if you are a jackpot hunter, you may want to direct your attention to other online casinos for a chance to play some life-altering progressive jackpot slot games.
Live Casino Games
Again, GratoWin disappoints when it comes to live casino games. The casino doesn’t feature a single live casino game and this may be attributed to its lack of partnerships with leading software developers. Either way, live casino fans will have to seek alternatives to quench their thirst.
Usability
GratoWin doesn’t have a mobile app for either iOS or Android users. However, you can still access the site via a mobile web browser. Smartphones and tablets will display the site well regardless of the screen size thanks to the HTML5 technology used to develop the site.
There’s no need to download anything from the site. Instead, the website employs flash play technology. This means the games are available for instant play. In terms of the games available, players should find a decent range of titles found while playing on the desktop version.
GratoWin Help & Support
GratoWin has a customer support team that is always on hand to help you should you encounter any problem while on the site. The first contact point is the live chat feature that allows you to get in touch with a customer support agent within minutes. For urgent problems, this is the best route to take.
The operator also includes a feature known as callback. This option works more or less like the ticket system where you request a call back from the support team at a later time. So, instead of you calling them, the casino saves you money by calling you.
You can also use the email option to get in touch with the support team. However, responses will take up to 24 hours, so you want to use this option only if you have time. To the DIY lovers, GratoWin will disappoint you with its lack of an FAQ page, which can save time on both the player’s end and the casino’s end.
Payment Methods
This is one area GratoWin Casino disappoints. The operator doesn’t offer as many payment options as any gambler would want. For instance, if you wish to deposit funds into your casino account, you’ll be limited to only four options. MasterCard, Visa, Maestro, and Cashlib. The minimum deposit amount stands at €10. The only silver lining here is all payment options provided are safe and secure.
When it comes to withdrawals the options are more or less similar to the deposit options. They include MasterCard, Visa, Maestro, Cashlib, and Wire Transfer. With these options, expect funds to hit your account between 2 and 5 working days.
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Security
GratoWin Casino has a license from the Antillephone N.V. – a gambling regulatory body under the Curacao Government. With this license, you can trust the casino’s gambling activities as far as the law goes.
When it comes to overall security, GratoWin uses secure socket layer encryption (SSL) to ensure sensitive player information remains safe from third-party access. On top of that, the casino is PCI compliant. To top it up, the casino uses a random number generator that ensures all games on the platform produce independent results. This means your luck is the only factor left to determine the results in any game on the platform.
Conclusion
GratoWin is still a small casino in France yet to expand its wings into other jurisdictions. The positives here include a welcome bonus offer, a friendly support team on hand to help you with your queries. The casino is also licensed by the Curacao Government and in terms of security, players can rest assured with SSL encryption and PCI compliance.
A few drawbacks, however, are slowing the casino down. For instance, the limited game varieties and payment methods, which are crucial elements of an online casino and may put off potential customers.
