GratoWin Casino

After signing up at a casino, you want to start playing as soon as possible and GratoWin is all about that and more. As a sign of appreciation for choosing this platform, GratoWin will offer you a no deposit bonus. As if offering a no-deposit bonus wasn’t enough, the operator goes ahead to give you a chance to choose between €7 free cash or 70 free spins! All you have to do is sign up and claim the bonus. No deposit required. 

The freebies continue here with a deposit match on your first deposit. You will get a 100% deposit match on your initial deposit up to €200. This means you will get double your deposit amount to explore even more games on the site. 

Bonus terms and wagering requirement

For the no-deposit bonus, you must wager the free bonus at least 40 times before withdrawing the funds accrued from the winnings. While the playthrough requirement here is on the higher side compared to other casinos, you have the chance of bagging more wins while at it. This will also apply to the first deposit bonus. 

Therefore, if you get a €20 free bonus, you must wager €800 before cashing out. The operator also imposes a €200 limit on the winnings accumulated from the free spins or cash bonus. This means even if you win €500, you will receive €200, which is the maximum winnings limit. 

Promotions and bonuses

Other than the no deposit bonus and the first deposit welcome bonus package, GratoWin also offers a VIP program where you stand to benefit from various exclusive perks such as a personal account manager. As soon as you join the casino, you will start collecting VIP points and this is at the rate of 1 VIP point for every €10 wagered on the platform. 

You will want to get to the top of the VIP ladder, which is Diamond. For this, you will need to accumulate 50,000 points. Apart from the benefits offered, you can also redeem your VIP points for real money. For 100 VIP points in the “New” package, you can claim €2 while 20,000 VIP points in the “Diamond” package will see you get €2,500.

The casino fails as far as other bonuses and promotions are concerned on the platform. At the time of writing this review, the operator has only two ongoing promotions and no bonuses to keep existing players in the game.

GratoWin doesn’t have a mobile app for either iOS or Android users. However, you can still access the site via a mobile web browser. Smartphones and tablets will display the site well regardless of the screen size thanks to the HTML5 technology used to develop the site. 

There’s no need to download anything from the site. Instead, the website employs flash play technology. This means the games are available for instant play. In terms of the games available, players should find a decent range of titles found while playing on the desktop version.

GratoWin has a customer support team that is always on hand to help you should you encounter any problem while on the site. The first contact point is the live chat feature that allows you to get in touch with a customer support agent within minutes. For urgent problems, this is the best route to take. 

The operator also includes a feature known as callback. This option works more or less like the ticket system where you request a call back from the support team at a later time. So, instead of you calling them, the casino saves you money by calling you. 

You can also use the email option to get in touch with the support team. However, responses will take up to 24 hours, so you want to use this option only if you have time. To the DIY lovers, GratoWin will disappoint you with its lack of an FAQ page, which can save time on both the player’s end and the casino’s end. 

This is one area GratoWin Casino disappoints. The operator doesn’t offer as many payment options as any gambler would want. For instance, if you wish to deposit funds into your casino account, you’ll be limited to only four options. MasterCard, Visa, Maestro, and Cashlib. The minimum deposit amount stands at €10. The only silver lining here is all payment options provided are safe and secure.

When it comes to withdrawals the options are more or less similar to the deposit options. They include MasterCard, Visa, Maestro, Cashlib, and Wire Transfer. With these options, expect funds to hit your account between 2 and 5 working days. 

GratoWin Casino has a license from the Curacao Gaming Commission – a gambling regulatory body under the Curacao Government. With this license, you can trust the casino’s gambling activities as far as the law goes. 

When it comes to overall security, GratoWin uses secure socket layer encryption (SSL) to ensure sensitive player information remains safe from third-party access. On top of that, the casino is PCI compliant. To top it up, the casino uses a random number generator that ensures all games on the platform produce independent results. This means your luck is the only factor left to determine the results in any game on the platform.

GratoWin is still a small casino in France yet to expand its wings into other jurisdictions. The positives here include a welcome bonus offer, a friendly support team on hand to help you with your queries. The casino is also licensed by the Curacao Government and in terms of security, players can rest assured with SSL encryption and PCI compliance. 

A few drawbacks, however, are slowing the casino down. For instance, the limited game varieties and payment methods, which are crucial elements of an online casino and may put off potential customers.