Disclosure: GoodLuckMate is reader-supported. We may earn a commission if you sign up to a casino via links on our site. Find out more.

LucyCasino

LucyCasino

8Our score

Great Loyalty Program

Not accepting players from: Virginia - United States

Try Other Trusted Online Casinos Available in VIRGINIA - UNITED STATES

Virginia - United States
Enjoy gambling in moderation – only play with money you can afford to lose
Winaday Casino Winaday Casino
8.8 / 10
(1 player review)

LucyCasino Details

Game category:
Jackpots, Table Games, Slots, Roulette, Baccarat, Blackjack, Bingo
Languages:
English
Support:
Email, Live chat
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Processing time:
Bad (48+ hrs)
Pros
  • Live chat available
  • Available on desktop & mobile
  • Progressive jackpot games
  • Licensed and regulated casino
  • Regular onsite promotions
Cons
  • Phone support not available
  • High wagering requirements

Lucy Casino is another launch from the renowned Jumpman Gaming Limited Group that started its operations in 2018. Therefore, you can expect more or less the same features as other casinos under this operator. This includes its success, largely because of the umbrella group but also because of its diverse game collection. Players can expect everything from slots and bingo to live casino games. What’s more, the casino is accessible from your mobile device, allowing you to get in the game from anywhere. There’s a nice selection of bonuses and ongoing promotions to pad your bankroll. On top of this, the casino is licensed by the UKGC and the AGC. With so much in store, let’s take a look at Lucy Casino to see if they live up to players’ expectations.

LucyCasino review

What to expect at LucyCasino:
  • Games from top software providers 
  • Easy-to-use and professional software
  • Five-level loyalty program
  • Live casino games available
  • 500 spins in the welcome offer
Table of Contents

Game Selection

Lucy Casino has a rather average game collection with just over 400 games in its lobby. Majority of these games are slot games but players should also come across a limited number of live casino games as well as bingo variations. 

Slots and table games

Once you click on the “All Games” section, you will spot a multitude of games from different software developers. Some of the notable mentions the casino partners with include NetEnt, Microgaming, Yggdrasil Gaming, Eyecon, and Pragmatic Play. Slot games, however, take up the biggest space here. Expect to find various types of slot games including classic slots and the modern games with exciting themes. A search function on the tab allows players to find games only by title.

If you want a taste of something different other than chance-based games, the casino offers various table and card games under the “Table Games” section. Strategy and skill-based lovers can explore the various roulette, blackjack, and baccarat variations. Video poker is also present with various titles such as Deuces Wild on hand. 

Alternatively, you can opt for bingo, which comes in the 90-ball and 75-ball varieties in various bingo rooms. You may want to take advantage of the free bingo room first. 

Jackpots at Lucy Casino

You don’t want to miss out on the big wins in Lucy Casino. This operator stocks quite an array of progressive jackpot slots bound to keep you hooked to your screen. Popular titles such as Mega Moolah are not available, which leaves less popular titles in the list. This means you will have a chance to explore new games. Into the games, and the operator presents jackpot titles such as Enchanted Prince, Fluffy Favorites Fairground, Stampede, Temple of Iris, Sugar Train, Shopping Spree, and Heartburst among others. 

Live Casino games

Live casino fans will be glad to know Lucy Casino stocks various live casino games in its lobby. The number of games here is nowhere near satisfactory but the casino is still in its early stages, so chances are the number of games will increase. Blackjack and roulette are the only games available.

LucyCasino Game Selection

LucyCasino welcome offer

Unique bonuses and promotions found a home in Jumpman Gaming casinos and Lucy Casino is no exception. Newbie players on the platform will find an exciting offer that touches on various categories, including an Amazon voucher. 

Once you sign up on the platform, the casino will offer you a chance to spin the Mega Reel. Now, this may be an invitation or you may be required to pay something small. For slot game lovers, the casino will offer up to 500 bonus spins to use on Fluffy Favorites and Starburst slot games. Other prizes on the reel include bonus spins but on a lower scale. 

Bonus terms and wagering requirement

Behind the bonus spins offered by the operator is a wagering requirement that’s rather high compared to other online casinos in the same category. The casino requires you to wager the bonus amount won 65 times before requesting a withdrawal. Slots are the only games that contribute to the wagering requirement. 

Speaking of the winnings, the maximum wins resulting from the bonus spins are capped at £8 per 10 bonus spins. Therefore, the maximum amount you can win from 500 bonus spins is £40.

Virginia - United States LucyCasino bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim
Free Spins
Up to 500 Spins
65x
-
Other Bonus
Spin the Turbo Reel
65x
-
Type Free Spins
Amount Up to 500 Spins
Wagering Requirement 65x
Type Other Bonus
Amount Spin the Turbo Reel
Wagering Requirement 65x

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly – BeGambleAware

Promotions and bonuses

Loyalty is rewarded at Lucy Casino courtesy of the comprehensive loyalty scheme that comes with 5 levels. Newbie is the lowest level accessible after joining the platform while Legend is the highest level accessible after accumulating 5,000+ Kudos. 

This is how it works, for every £1 spent on the platform, you will get 1 Kudos. Some of the perks available include daily cashback that goes up to 10% for players in the Legend level. Others include birthday bonuses and bonus spins. 

Other than the loyalty scheme, players can expect multiple ongoing promotions such as Newbies Cashback Boost where new players will get double their cashback over the first month. Spin the Turbo Reel and you could get between 50 and 500 bonus spins. Happy Hour is on every Wednesday between 3 pm and 7 pm. Stand by because you could walk away with 500 bonus spins.

LucyCasino Bonuses Promotion

Usability

Lucy Casino doesn’t feature a mobile app but there’s a mobile website that allows players on the move to access their favourite games. The site works flawlessly on almost all devices including smartphones and tablets running Android or iOS. This is all thanks to HTML5 and Instant Play technology. 

Simply launch your mobile web browser and enter the casino’s address to get started on any preferred game. In terms of functionalities, the website features all options including promotions, the cashier, and above all, the games. With that in mind, you expect more than enough games to keep you entertained.

LucyCasino Mobile Usability

LucyCasino Help and Support

Lucy Casino has two ways players can reach the customer support team. After clicking on the “Contact Us” icon, you can use the email address. However, the casino says it strives to reply to emails within 2 business days. The other method is through the live chat service. Unfortunately, this option is only available for members. 

You can supplement these options with the dedicated FAQ page that offers solutions to some of the common issues on the platform. 

These are the main categories in the Lucy Casino FAQ:

  • Account Management
  • Deposits
  • Bonuses
  • Withdrawals
  • Support

Deposits and Withdrawals

In terms of variety, Lucy Casino ticks the right boxes but when it comes to the numbers, players are only limited to 6 deposit options. They are credit/debit cards from VISA, MasterCard, and Maestro. The only eWallet available is PayPal backed by other options such as Pay by Mobile, and PaysafeCard. The minimum account you can deposit is £10 while the maximum sits at £100,000 per month. 

Except for PaysafeCard, players can use the same deposit method to withdraw their funds. After requesting a withdrawal, the casino will hold the funds for up to 72 hours before processing. The drawback here is the £2.50 transaction fee imposed on all withdrawals. On top of the casino’s security period, players will have to wait for another 1 to 3 working days for the withdrawal to hit their accounts. 

Security and Licensing

Lucy Casino may have started in 2018, but the company behind it, Jumpman Gaming, has been in business since 2009. The company boasts two licenses from the United Kingdom Gambling Commission and the Alderney Gambling Commission for players outside the UK. 

As for security, players can rest easy knowing the casino has its best interests at heart. The casino uses SSL encryption technology to secure players’ personal and financial information. Fairness runs in the casino’s veins and that’s evidenced by the casino’s use of random number generators that ensure all games produce independent and fair results.

LucyCasino Security Section

Conclusion of LucyCasino review

Lucy Casino has done well, especially when it comes to bonuses and promotions. Regardless of your schedule or preferred games, there’s something for you. The welcome offer is one of them but the high wagering requirement is a detraction from the appeal it holds. As for the games available, the casino does well to touch on all categories including live casino albeit a limited selection. 

The customer support is good with various ways to seek help. However, it would be great for the casino to include phone support. The number of payment options leans towards the lower end and this may be a turn off for some gamblers.

LucyCasino Online Review

Pros
  • Live chat available
  • Available on desktop & mobile
  • Progressive jackpot games
  • Licensed and regulated casino
  • Regular onsite promotions
Cons
  • Phone support not available
  • High wagering requirements
Screenshots

Casino - FAQs

  • Yes, there are several progressive jackpot games to choose from at LucyCasino. You’ll find the full selection in the casino lobby, and you can also read more about the jackpot games we found in our review of the game selection at LucyCasino.

  • Yes, the first bonus offer you’ll get as soon as you have registered at LucyCasino, and you can read more about this offer in our review. In addition to this, you’ll also get regular bonus offers sent by email and/or SMS if you allow communications from the casino.

  • Before you’re able to cash out the winnings from your LucyCasino bonus you’ll need to complete a wagering requirement of 65x. Once this has been done your bonus money will be converted into real cash that you can withdraw.

  • Yes, LucyCasino has an FAQ page, and there you’ll find answers to all the questions players frequently have at LucyCasino. If you can’t find answers to your questions on that page, simply contact their support department.

  • Which payment options you’ll have available to choose from at LucyCasino is dependent on the country you register your account from. Most players will be able to at least use card payments, bank transfers and e-wallets, but to see the complete list of your options you’ll have to log in to your account and check the cashier’s page.

  • Yes, since LucyCasino has a valid gambling license and a fully encrypted website, you’ll be perfectly safe playing there. They also use a certified number generator for all their games of chance, and that way you can be certain that the games are fair as well.

lael p From
Reviewed on December 10, 2020
While the customer page supports the live chat feature, it's only available to members. So, I decided to sign up, and it's been a nice experience so far. For one, I like how the website is easy to access regardless of which platform I play on. Sure, playing on my iPhone 11 is convenient, but I can't miss out on the immersion that my MacBook offers. If you want a casino that doesn't require you to risk too much of your cash, then you'll have to agree with me that €10 has a nice ring to it. The UKGC and AGC licenses actually are nice to see, since they feature pretty strict regulations.
The wagering requirements for the welcome bonus is so broken, it's not even funny. I'm not too much of a gambling enthusiast, but I know it's impossible to wager my bonus winnings 65 times just to withdraw it. If you ever need help, make sure you skip the FAQ page as it doesn't contain much information. Can you believe that the casino applies a pending period of 72 hours to all withdrawals?

NOAH From
Reviewed on November 04, 2020
You know there's a certain satisfaction when you find all of your games in a single spot. I think the casino nails that feeling to an extent as I like what I see in the video slot and live games collection. But I also noticed that quantity isn't the highlight here.Being able to launch my games straight from a browser on my S9 is an awesome feeling. It runs lag-free too, and the fact that it doesn't eat up space isn't bad as well.The customer support features both the live chat and email options, though the first option is far more convenient (not to mention faster in comparison).
I'm not happy at the fact that I have to wager my bonus winnings 65 times just to withdraw it. If the admin ever comes across this, I think you guys need to do better than this. I don't think the FAQ page is worth a read, so I recommend you go for the live chat feature straight away instead.

Rate and Review the Casino
More Trusted Online Casino Reviews

Get the best experience at the best casinos

Enjoy gambling in moderation – only play with money you can afford to lose
Winaday Casino Winaday Casino
8.8 / 10
(1 player review)
Find out more
Casino Classic
Casino Classic

Casino Classic is one of the veteran online casinos in the industry, having started its operations i...

CyberSpins
CyberSpins

CyberSpins Casino is an online casino that is owned and operated by Vista Gaming, who have been in t...

Vegas Mobile Casino
Vegas Mobile Casino

Vegas Mobile Casino is a popular online casino that was originally launched back in 2014. The site i...

Sloty
Sloty

Sloty is a fully-fledged online casino operator that offers slot fans and table game fans a vibrant...

Lucky Nugget Casino
Lucky Nugget Casino

Lucky Nugget Casino is powered by Microgaming and has been around since 1998. This online casino off...

Slots Heaven
Slots Heaven

With a name like Slots Heaven, there is no mistaking what this online casino is all about. This onli...

Crypto Slots Casino
Crypto Slots Casino

Unless you have been living under a rock for some time, you will know that cryptocurrencies are one...

Viking Bingo
Viking Bingo

Viking Bingo is an online casino that specialises in online bingo games. The site is owned and opera...

Zig Zag 777
Zig Zag 777

This online casino and sportsbook site has been on a mission to bring every form of gambling to play...

Loot Casino
Loot Casino

Loot Casino is yet another online casino operated by Jumpman Gaming Limited – a rapidly expanding an...

Island Jackpots Casino
Island Jackpots Casino

Island Jackpots is an online casino that is owned and operated by Cassava Enterprises. The site was...

Betzest Casino
Betzest Casino

Betzest provides a solid all-round gambling experience from their casino and live casino platforms t...