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LucyCasino

LucyCasino

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Overview

Our rating
Game Selection
Bonuses
Usability
Customer Support
Payment Methods
Security & Licensing

Lucy Casino is another launch from the renowned Jumpman Gaming Limited Group that started its operations in 2018. Therefore, you can expect more or less the same features as other casinos under this operator. This includes its success, largely because of the umbrella group but also because of its diverse game collection. Players can expect everything from slots and bingo to live casino games. What’s more, the casino is accessible from your mobile device, allowing you to get in the game from anywhere. There’s a nice selection of bonuses and ongoing promotions to pad your bankroll. On top of this, the casino is licensed by the UKGC. With so much in store, let’s take a look at Lucy Casino to see if they live up to players’ expectations.

Pros & Cons
Live chat available
Available on desktop & mobile
Progressive jackpot games
Licensed and regulated casino
Regular onsite promotions
Phone support not available
High wagering requirements

Bonuses

18+ play responsibly · terms apply · info

Lucy Casino Bonus for New Customers 

There is one thing you have to know about bonuses on this site. They sometimes change from time to time, but it is also possible for them to be different in different markets. With that out of the way, let’s see what the Lucy Casino welcome offer is all about. 

The bonus for new clients is frequently based on a deposit. All you have to do is load some cash and the operator will add a special treat to your balance. From time to time, it may also ask for a Lucky Casino bonus code

The welcome package can be anything you can think of, as the marketing team at Lucy Casino seems to spend a lot of time creating innovative offers. Expect to see Lucky Casino bonus spins, deposit bonuses, special bonus wheels, or a mix of any of those and a lot more. 

By now you are probably wondering whether there are any freebies to grab. Maybe a bonus that can be redeemed without a top-up? Well, the Lucy Casino no deposit bonus is not something that’s available all the time. It is released only sporadically as a special gaming treat. Still, if you see one, check out the rules and perhaps even claim it. 

Bonus Terms

We mentioned bonus rules, and if you are wondering what they are all about, here are some guidelines! In the event the bonus needs to be activated via deposit, you probably won’t have to worry about breaking the budget. Lucy Casino keeps the deposit limits rather user-friendly. Sometimes, however, you may have to apply a Lucy Casino promo code. Codes can be found in the boxes on our website, or in the offer description. Use copy-paste if you encounter some complex codes. 

Now for the part of bonus terms that won’t be so fun – the wagering requirement. Lucy Casino will ask you to play the bonus money more times than most other casinos would. Understand that the money generated by playing bonus spins is considered bonus money, and has to be wagered as well. Additionally, spins on the house may face some limitations regarding your winnings. 

In terms of games, keep in mind that not all games contribute the same. When playing Lucy Casino bonuses, it is best to focus on titles that add the most. Typically, that would be slot machines. Even so, there might be some slot titles that don’t contribute anything. 

Ongoing Promotions

Okay, once you are over and done with the welcome deal, you will need more bonuses to play with. Casino bonuses at Lucy’s are frequently rather diverse and will cater to the needs of many customers. 

The operator frequently introduces offers based on bonus spins. Sometimes they are deposit deals, and sometimes promotions of specific titles. They can even take the form of special challenges and competitions. Furthermore, customers can encounter sporadic giveaways or special events. In such instances, non-gaming prizes are a common sight. Lucy Casino bonus codes are a common occurrence with such offers. Let’s not forget to mention that certain deals may be redeemable only for a couple of hours, while others may be active for longer than a year. Read the bonus rules attached to every offer to find out more. 

Lucy Casino also made sure to put you in the right mood by offering seasonal deals. Such deals, when available, are inspired by big holidays and sometimes even seasons in general (for instance, summer). Just don’t forget about those Lucy Casino promo codes!

Game Selection

Lucy Casino has a rather average game collection with just over 400 games in its lobby. The majority of these games are slot games but players should also come across a limited number of live casino games as well as bingo variations. 

Slots and Table Games

Once you click on the “All Games” section, you will spot a multitude of games from different software developers. Some of the notable mentions the casino partners with include NetEnt, Microgaming, Yggdrasil Gaming, Eyecon, and Pragmatic Play. Slot games, however, take up the biggest space here. Expect to find various types of slot games including classic slots and modern games with exciting themes. A search function on the tab allows players to find games only by title.

If you want a taste of something different, the casino offers various table and card games under the “Table Games” section. You can explore the various roulette, blackjack, and baccarat variations. Video poker is also present with various titles such as Deuces Wild on hand. 

Alternatively, you can opt for bingo, which comes in the 90-ball and 75-ball varieties in various bingo rooms. You may want to take advantage of the free bingo room first. 

Jackpots at Lucy Casino

You don’t want to miss out on the big wins in Lucy Casino. This operator stocks quite an array of progressive jackpot slots bound to keep you hooked to your screen. Popular titles such as Mega Moolah are not available, which leaves less popular titles in the list. This means you will have a chance to explore new games. Into the games, and the operator presents jackpot titles such as Enchanted Prince, Fluffy Favorites Fairground, Stampede, Temple of Iris, Sugar Train, Shopping Spree, and Heartburst among others. 

Live Casino Games

Live casino fans will be glad to know Lucy Casino stocks various live casino games in its lobby. The number of games here is nowhere near satisfactory but the casino is still in its early stages, so chances are the number of games will increase. Blackjack and roulette are the only games available.

LucyCasino Game Selection

Game selection at LucyCasino

Usability

Lucy Casino doesn’t feature a mobile app but there’s a mobile website that allows players on the move to access their favourite games. The site works flawlessly on almost all devices including smartphones and tablets running Android or iOS. This is all thanks to HTML5 and Instant Play technology. 

Simply launch your mobile web browser and enter the casino’s address to get started on any preferred game. In terms of functionalities, the website features all options including promotions, the cashier, and above all, the games. With that in mind, you expect more than enough games to keep you entertained.

LucyCasino Mobile Usability

Screenshots
LucyCasino screenshot
LucyCasino screenshot
LucyCasino screenshot
LucyCasino screenshot
LucyCasino screenshot
LucyCasino screenshot

Customer Support

Lucy Casino has two ways players can reach the customer support team. After clicking on the “Contact Us” icon, you can use the email address. However, the casino says it strives to reply to emails within 2 business days. The other method is through the live chat service. Unfortunately, this option is only available for members. 

You can supplement these options with the dedicated FAQ page that offers solutions to some of the common issues on the platform. 

These are the main categories in the Lucy Casino FAQ:

  • Account Management
  • Deposits
  • Bonuses
  • Withdrawals
  • Support

Payment Methods

In terms of variety, Lucy Casino ticks the right boxes but when it comes to the numbers, players are only limited to 6 deposit options. They are credit/debit cards from VISA, MasterCard, and Maestro. The only eWallet available is PayPal backed by other options such as Pay by Mobile, and PaysafeCard. The minimum account you can deposit is £10 while the maximum sits at £100,000 per month. 

Except for PaysafeCard, players can use the same deposit method to withdraw their funds. After requesting a withdrawal, the casino will hold the funds for up to 72 hours before processing. The drawback here is the £2.50 transaction fee imposed on all withdrawals. On top of the casino’s security period, players will have to wait for another 1 to 3 working days for the withdrawal to hit their accounts. 

Security

Lucy Casino may have started in 2018, but the company behind it, Jumpman Gaming, has been in business since 2009. The company boasts a license from the United Kingdom Gambling Commission.

As for security, players can rest easy knowing the casino has its best interests at heart. The casino uses SSL encryption technology to secure players’ personal and financial information. Fairness runs in the casino’s veins and that’s evidenced by the casino’s use of random number generators that ensure all games produce independent and fair results.

LucyCasino Security Section

Final Verdict

Lucy Casino has done well, especially when it comes to bonuses and promotions. Regardless of your schedule or preferred games, there’s something for you. The welcome offer is one of them but the high wagering requirement is a detraction from the appeal it holds. As for the games available, the casino does well to touch on all categories including live casino albeit a limited selection. 

The customer support is good with various ways to seek help. However, it would be great for the casino to include phone support. The number of payment options leans towards the lower end and this may be a turn off for some gamblers.

LucyCasino Online Review

What to expect
Games from top software providers 
Easy-to-use and professional software
Live casino games available
500 spins in the welcome offer
Nerijus Grenda
Nerijus Grenda
Published: 06 Apr 2020
Updated: 13 Mar 2023
In addition to his role as GoodLuckMate's Founder and CEO, Nerijus Grenda is a prolific contributor to the site. With a deep understanding of the online casino industry, gained from his own experience as an avid player, he offers valuable insights on what sets the best casinos apart from the rest. As a writer, Nerijus shares his expertise through expert analysis and thoughtful commentary on various topics related to online gambling, including casino reviews, game guides and industry trends.
Eve Luneborg This article has been Quality Assured by Eve Luneborg
Casino details
English
Benin · Bolivia · Burkina Faso · Cameroon+18
UK Gambling Commission · Alderney Gambling Control Commission (AGCC)

2 player reviews

lael p

While the customer page supports the live chat feature, it's only available to members. So, I decided to sign up, and it's been a nice experience so far. For one, I like how the website is easy to access regardless of which platform I play on. Sure, playing on my iPhone 11 is convenient, but I can't miss out on the immersion that my MacBook offers. If you want a casino that doesn't require you to risk too much of your cash, then you'll have to agree with me that €10 has a nice ring to it. The UKGC and AGC licenses actually are nice to see, since they feature pretty strict regulations.

The wagering requirements for the welcome bonus is so broken, it's not even funny. I'm not too much of a gambling enthusiast, but I know it's impossible to wager my bonus winnings 65 times just to withdraw it. If you ever need help, make sure you skip the FAQ page as it doesn't contain much information. Can you believe that the casino applies a pending period of 72 hours to all withdrawals?

NOAH

You know there's a certain satisfaction when you find all of your games in a single spot. I think the casino nails that feeling to an extent as I like what I see in the video slot and live games collection. But I also noticed that quantity isn't the highlight here.Being able to launch my games straight from a browser on my S9 is an awesome feeling. It runs lag-free too, and the fact that it doesn't eat up space isn't bad as well.The customer support features both the live chat and email options, though the first option is far more convenient (not to mention faster in comparison).

I'm not happy at the fact that I have to wager my bonus winnings 65 times just to withdraw it. If the admin ever comes across this, I think you guys need to do better than this. I don't think the FAQ page is worth a read, so I recommend you go for the live chat feature straight away instead.

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Q: 

Can I play jackpot games at LucyCasino?

A: Yes, there are several progressive jackpot games to choose from at LucyCasino. You’ll find the full selection in the casino lobby, and you can also read more about the jackpot games we found in our review of the game selection at LucyCasino.
Q: 

Can I get a LucyCasino bonus?

A: Yes, the first bonus offer you’ll get as soon as you have registered at LucyCasino, and you can read more about this offer in our review. In addition to this, you’ll also get regular bonus offers sent by email and/or SMS if you allow communications from the casino.
Q: 

What are the wagering requirements at LucyCasino?

A: Before you’re able to cash out the winnings from your LucyCasino bonus you’ll need to complete a wagering requirement of 65x. Once this has been done your bonus money will be converted into real cash that you can withdraw.
Q: 

Does LucyCasino have an FAQ?

A: Yes, LucyCasino has an FAQ page, and there you’ll find answers to all the questions players frequently have at LucyCasino. If you can’t find answers to your questions on that page, simply contact their support department.
Q: 

What deposit and withdrawal options are available at LucyCasino?

A: Which payment options you’ll have available to choose from at LucyCasino is dependent on the country you register your account from. Most players will be able to at least use card payments, bank transfers and e-wallets, but to see the complete list of your options you’ll have to log in to your account and check the cashier’s page.
Q: 

Is it safe to play at LucyCasino?

A: Yes, since LucyCasino has a valid gambling license and a fully encrypted website, you’ll be perfectly safe playing there. They also use a certified number generator for all their games of chance, and that way you can be certain that the games are fair as well.
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