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Pelaa

Pelaa Casino

8.5Our score

Vast Selection of Games

Not accepting players from: Virginia - United States

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Pelaa Casino Details

Game category:
Slots, Jackpots, Live Casino, Table Games
Languages:
English, Swedish, German, Finnish, Norwegian
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Live chat:
Yes
Withdrawal methods:
SkrillMasterCard View more  EcoPayz, Visa Credit, Visa Debit, Online Bank Transfer, Rapid Transfer, Jeton Wallet, MiFinity
Withdrawal Times:
Withdrawal timeframe e-wallets: 0-1 hours
Withdrawal timeframe credit/debit cards: 1-5 days
Withdrawal timeframe bank transfers: 3-5 days
Withdrawal timeframe cheques: Not offered

Pros

  • A good selection of games
  • A mobile platform available
  • A bunch of payment methods
  • Different languages available
  • Different currencies incorporated

Cons

  • No mobile application
  • Customer support not available 24/7

Famed for its ease in gaming and instant withdrawals, Pelaa Casino stands as one of the most preferred casinos. A host of payment methods are available enabling fast payouts and different gaming providers have all come together to provide over 1,300 games grouped into two main sections; Casino and Live Casino. New player bonuses are also available with deposit bonuses of up to €1,000 awarded on the first (4) deposits + 150 free spins awarded after the first deposit eligible on the slot Gonzo’s Quest. The operator also offers a VIP program to the players with different levels to achieve plus other additional existing players offers one can claim. Find out more about Pelaa Casino in our extensive review!

Pelaa Casino review

What to expect at Pelaa:

  • Over 1,300 top games provided
  • Casino or live casino games
  • Instantaneous withdrawals
  • A bunch of payment methods
  • An available mobile platform

Table of Contents

Game Selection

Casino, Live Casino & Jackpots

Pelaa is suited for all types of players. Whether you are a slot, roulette, or blackjack fan, a casino section will be available complemented further by the jackpot games offered. A live casino section is also in place providing players with an experience that is close to that of a land-based casino. Various major titles are also in place that a player can enjoy. The whole gaming section has seen over 1,300 games available to every player. 

Slots & Table Games

This lands in the casino section but the lion’s share goes down to the slot category. A variety of game providers have made these categories a success. Some of the providers available include; Microgaming, Quickspin, NetEnt, Play’n GO, and Push Gaming. The providers have all taken part in providing games offered in the best of quality, different themes, styles, and sounds. 

With the slots, players can enjoy different classics and video slots offering favorable variances and RTPs. Various bonus features are also available making the whole section great. The major highlight is that one can play in two forms; real play for money and fun play for gaining more insight. Here are some of the slot games available; Starburst, Immortal Romance, and Gonzo’s Quest.

For table games, the providers have once again made it a success with various roulette and blackjack variants provided to the players. Here are some of the games you can expect;

  • Roulette – European, French, American, Advanced, Premier, and Golden Chip
  • Blackjack – Classic, MH, Vegas Strip, and Atlantic City
  • Baccarat
  • Casino Hold’em

Live Casino Games

Another major score Pelaa Casino boasts is the live casino provided. From the main lobby, a player can select the option ‘Live Casino’ to have all the titles provided. This section stands out for various reasons. The first and the main reason is the fact that one can enjoy the graphics in HD format and can get a close feeling to that of a real casino. The live games will be streamed and aspects such as chatting with the dealers will be made available. At Pelaa, different providers have powered this section but Evolution Gaming has come out as the main provider.

Evolution Gaming is not a new name in the market and has ensured that it brings the realness at your convenience. With the roulette, for example, the provider has ensured players have a real wheel, dealer, and real-time play which is impressive. There is also the input of other providers such as Microgaming and from us, the live casino section at Pelaa gets a thumbs up. Some of the games to play include;

  • Roulette Live – Immersive, Classic, European, and American
  • Blackjack Live – Free Bet and Lobby
  • Monopoly Live
  • Super Sic Bo
  • Dragon Tiger Live

Jackpots at Pelaa

For huge payouts, this is the section that a player needs to access. The jackpot games provided at Pelaa can be accessed on the option ‘Slots & Jackpots’. Not many of them are provided but the ones available have had a promise of huge payouts which in most cases are life-changing. There is a blend of progressive jackpots with the payouts increasing after any play is made on the slot and the normal jackpots with a standard payout. This section has been made a success by various providers including NetEnt. 

Among the available jackpots at Pelaa include the following;

  • Divine Fortune
  • Reel King
  • Dragon’s Luck
  • Totem Lightning Power Reels
  • The Last Kingdom
Pelaa Casino Games

Pelaa welcome offer

Pelaa offers a casino welcome offer in the form of a deposit bonus. This simply means that a deposit made will trigger the bonus. The offer stands at a bonus of up to €1,000 + 150 free spins on the first (4) deposits made. To claim the first of the four bonuses, a player is required to visit the option ‘Cashier’ and select ‘Bonus’ to claim it. The bonuses will be divided as follows;

1st Deposit
Get a 100% up to €100 + 150 free spins. The first deposit of €100 will award another €100 and the player will have €200 to play with. Additionally, the 150 free spins will be awarded and will be valid for the Gonzo’s Quest slot.

The free spins will, however, be offered in phases after activation. 15 free spins for 9 days after the first batch of 15 is given on Day 1.

2nd Deposit
Use code ‘PELAA2’ to get a 50% bonus up to €300

3rd Deposit
Use Code ‘PELAA3’ to get a 25% bonus up to €300

4th Deposit
Use code ‘PELAA4’ to get a 25% bonus up to €300

New live casino players will also have a welcome bonus awaiting them.

The first live casino deposit will award a 100% bonus up to €100. The first deposit should be at least €10.

Bonus terms and wagering requirements

  • Casino Welcome Offer
  • The offer is tailored for the new casino depositors at Pelaa
  • The first (4) deposits trigger the whole bonus
  • The minimum deposit required is €10
  • The free spins will be eligible for Gonzo’s Quest
  • The free spins will be offered in phases (15 free spins each day)
  • The deposit bonus (2nd, 3rd, and 4th) will be redeemed using bonus codes
  • The bonus will be subject to wagering requirements (40x bonus)
  • The games will contribute differently while fulfilling the requirements as follows;
  • Video Slots – 100%
  • Classic Slots – 75%
  • Table Games – 10%
  • Blackjack Games – 5%
  • Fruit Blast – 50%
  • Hot Ink, Big Bad Wolf, and Supernova- 20%
  • Jackpot, live Games, and Video Poker – 0%
  • The free spins will be available for 72 hours
  • The deposit bonus will be valid for 14 days

Virginia - United States Pelaa bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Packages

Up to €1000 + 150 Free Spins
40x (b)
-

Welcome Bonuses

100% up to €100
40x (b)
-
Type

Welcome Packages

Amount
Up to €1000 + 150 Free Spins
Wagering Requirement
40x (b)
Type

Welcome Bonuses

Amount
100% up to €100
Wagering Requirement
40x (b)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions & Bonuses

Aside from the welcome offers, other existing players’ promotions & bonuses are available. They have all been placed on the option ‘Promotions’. Pelaa regularly updates the section and you can expect more.

Here is a snippet of the other promotions & bonuses offered at Pelaa;

Wonderful Weekends: 25% up to €100
This promotion sees any player who made two deposits totaling €50 on Monday to Thursday awarded a 25% bonus of up to €500 on Friday.

VIP Program
A VIP Program has also been offered based on awarding loyalty and consistency where every wager at Pelaa earns the player points. The point places them into different levels. For every level, different benefits and rewards will be available. The higher the level, the better the benefits. They include; exclusive bonus & promotions, holiday packages, personalized birthday presents, emails, withdrawal plans, and more.

Usability

Pelaa Casino takes accolades on this aspect. The operator has a very easy layout and this goes on to confirm the hassle-free and easy gaming experience it provides. On the first login, you are welcomed to a page with sizeable font, clear colors, and impressive graphics. Navigation has been made better with the ‘Search’ option where one can go-ahead to search for a specific game title to save time. The ‘Menu’ option provided links a player to the different main options including; Welcome Offer, Promotions, Payment Methods, and so on. 

The main page has had all the games listed with the category options easy to find. Whether you opt for hot games, slots & jackpots, live casino, or casino games, all the options will be readily available. Another major highlight is that a player can filter the games by the game provider. This simply means, on the option ‘Game Providers’ you can choose one provider to access all its provided games. A help section is also accessible by clicking the question mark icon. While there, you can get assistance on the various popular and frequent questions.

Mobile Casino

A mobile platform is fast becoming a necessity on any online casino and it’s no different from Pelaa. A player can readily access the operator on mobile thanks to the games being offered in flash-mode form. This means that they can be accessed on browsers including phone browsers such as Chrome, Safari, and Opera Mini. This also goes on to explain that most of the games offered by the operator are non-downloadable. 

Android and iOS users can all access the mobile platform which is a major score. However, the major downside with Pelaa is that no mobile application has been provided yet. However, the mobile site version has been friendly and closely resembles the desktop version. The text size is pleasing with top-notch graphics and colors. The options are easy to find with the ‘search’ option also available for better navigation.

Pelaa Casino Mobile Usability

Pelaa Help and Support

You can access Pelaa in different languages including; English, Finnish, Norwegian, German, and more. For customer service, players can enjoy various modes provided to reach the team. The downside part is that customer service is not available 24/7. The available methods are; Phone Support, Email Support, Live Chat and FAQ Page.

These are the main categories in the Pelaa FAQ;

  • Popular Questions
  • Responsible Gambling
  • Registration
  • Live Casino
  • My Account
  • Security
  • Deposit
  • Financial
  • Withdrawal
  • Bonuses & Promotions
  • Casino
  • Technical

This simply means that one can access the question of interest fast enough without having to go through the many that are handled. A ‘search’ option has also been provided at the top where one can search a specific keyword to get different questions and answers. This is something that we are impressed with at Pelaa casino.

Pelaa Casino Help and Support

Deposits and Withdrawals

Quick facts to note with Pelaa is that a variety of methods are offered to the players to facilitate any payment transaction. This is one of the major reasons Pelaa is preferred by a majority of the players. Secondly, deposits will not attract any fees which is laudable. Thirdly, at Pelaa, players will enjoy instant withdrawals thanks to the withdrawal methods available. However, for the withdrawals, a fee will be attached. Pelaa charges a 2% handling fee and the minimum fee is set at €1. 

For easy transactions, a standard rule applies. Ensure that you have your account verified to have a hassle-free transaction. This section has seen a blend of different methods provided including; 

  • Visa/MasterCard/Maestro
  • Neteller
  • Skrill
  • PayPal
  • Instadebit
  • iDebit
  • Trustly
  • EasyEFT
  • ecoPayz
  • Euteller
  • Boku
  • PaySafeCard
  • SOFORT
  • Interac Online
  • Jeton

The operator is also diverse in this section allowing transactions in over 10 different currencies such as; USD, AUD, EUR, CAD, GBP, SEK, CZK, and more.

Verifying your Pelaa account

Verification of your account is an important step when gambling. This tends to keep your account secure but other reasons are still attached to verification. They are to ensure that you meet the legal age requirements set out by your jurisdiction, to confirm the personal identity of the player, the source of funds is legit and that problem gamblers get protection from opening other accounts.

At Pelaa, verifying an account is easy. Different documents will be needed to make this a success. They include copy of ID, copy of proof of address and copy of payment methods used for transactions.

After submitting the documents, Pelaa will review them and get back to you within 48-72 hours. If not verified, you will be asked to resend clearer ones or other documents for verification.

Pelaa Casino Deposits and Withdrawals

Security and Licensing

Pelaa Casino is licensed to operate in several jurisdictions. Unlike some casinos, Pelaa does not depend on only one license. The operator has been registered, licensed, and regulated by the Malta Gaming Authority and the UK Gambling Commission for the UK residents. It is always important for players to wager on a licensed casino. Having a play at any licensed casino ensures that safety of details is guaranteed. Secondly, a licensed casino ensures that a player gets fair and random results. Finally, wagering on a licensed casino brings the accountability aspect.

On the security aspect, a player can also feel comfortable at Pelaa thanks to the top security measures provided. The first measure is the utilization of SSL Technology (Socket Secure Layer) that helps in encryption. This means that every information passed will be encrypted limiting any unauthorized access or tapping. The payment methods are also PCI compliant ensuring high-level security is offered. Additionally, having payment methods such as WebMoney, PayPal, and Neteller dictates strict security measures and verification checks taken by the operator and payment providers.

Conclusion of Pelaa review

From the in-depth review carried out, Pelaa casino gets our thumbs up. The operator is fairly new in the market but has stood on the shoulders of other heavyweights in the gaming industry. Many aspects have been handled correctly which is a key highlight. The gaming selection is wide with different categories provided. This includes slots, table games, roulette, blackjack, and jackpots. Live dealer games are also available which is another major score. For usability, an easy-to-use website has been provided and aspects such as multiple languages and multiple currencies are always a big plus. A mobile platform is also available improving convenience and flexibility, the banking section has seen top and popular methods provided, and customer support has several methods available to reach the team. 

However, some crucial improvements would still be needed at Pelaa. As it stands, only two major sections are provided. An addition of a sportsbook would go well with a majority of the players. Additionally, the launching of a mobile application would be crucial to help access the operator easier on mobile. Customer support timelines have also not gone well with many and adjusting it to 24/7 would be better. Finally, more promotions for existing players would also be welcome. However, Pelaa is highly recommended.

Pelaa Casino Conclusion

Pros

  • A good selection of games
  • A mobile platform available
  • A bunch of payment methods
  • Different languages available
  • Different currencies incorporated

Cons

  • No mobile application
  • Customer support not available 24/7

Screenshots

Casino - FAQs

  • No, the customer support department at Pelaa does not offer around the clock support. However, you’re always able to send in your inquiry or request by Phone Support, Email Support, Live Chat and FAQ Page.

  • Yes, since Pelaa has two valid gambling licenses and a fully encrypted website, you’ll be perfectly safe playing there.

  • No, it’s not possible to make deposits or withdrawals using cryptocurrencies at Pelaa. You’ll only be able to use fiat currencies, and you can find a complete list of all available payment methods on the cashier’s page of the casino.

  • Yes, there is a live casino at Pelaa. You’ll be able to play all the popular table games, such as blackjack and roulette, with a live dealer. Go to the casino lobby to see all the available tables. The game providers you’ll find live table games from at Pelaa include the likes of NetEnt and Evolution Gaming.

  • Yes, for all withdrawals Pelaa charges a 2% handling fee and the minimum fee is set at €1.

zoe

From
Reviewed on December 11, 2020
With over 1,300 games available, it's hard to not fall for the allure. Luckily, this casino doesn't only include video slots for lovers of the genre, but also plenty of live games. My favourite remains the live blackjack, though I haven't won much in that category till date. The website is really easy to access, down to the support and financial pages. But perhaps what amazes me the most about this casino is the fact it easily launches through a browser on my S8. I still expect the desktop experience to beat this, but for a smaller footprint like smartphones, the casino is well-optimized.The support system in place here is excellent as it features not only a live chat option but also a well-built FAQ page which is a rarity nowaday
The only downside to the live chat feature is that it's not available 24/7 meaning I have to use the email option which is just not convenient. While the range of payment methods is just extensive, the fact that it doesn't feature cryptocurrency as a payment option still disappoints. I don't know how they prefer I miss out on the extra layer of anonymity.

Pete

From
Reviewed on November 04, 2020
Pros The mobile support at this casino is a thing of beauty since I just launch my favourite games through a browser and I'm happily betting. Heck, the casino is easy to access even though I'm not playing on a desktop which is plus. The range of payment methods here is actually extensive enough, though I did notice that I have to withdraw with the same deposit method I used. I prefer to play live baccarat and roulette than any other game at this casino. Sure, sometimes, I play some video slots whenever I'm bored. But what's really funny is that I've only won what I would consider nice (£56) playing Mega Moolah. The ID verification, at the least, doesn't take much time to be processed by the casino's financial team. Heck, in my case, I got a confirmation message within two days, after which I made a withdrawal.
I tried talking to the support courtesy of the live chat once, and they weren't available. This is what forced me to their FAQ page, which, to admit it, is well built.

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