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Players Palace

Players Palace Casino

7Our score

Good Variety of Gambling

Not accepting players from: Virginia - United States

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Players Palace Casino Details

Choose the right casino

Gambling License:
Game category:
Slots, Jackpots
Game provider:
Languages:
English
Restricted countries and regions
iGaming Company:
Live chat:
Yes
Withdrawal methods:
SkrillBank transfer View more  PaysafeCard, Interac Online, Interac e-Transfer
Withdrawal Times:
Withdrawal timeframe e-wallets: 24-48 hours
Withdrawal timeframe credit/debit cards: 2-5 days
Withdrawal timeframe bank transfers: 6-10 days
Withdrawal timeframe cheques: 10-21 days

Pros

  • Simple mobile website design
  • eCogra tested
  • Selection of games from one of the industry’s most respected developers
  • Generous welcome bonus
  • Good live-casino options

Cons

  • Very high minimum withdrawal
  • Lack of constant promotions

Players Palace Casino is an online casino that was first launched in 2006. The site has been around since the earlier days of online gambling and is owned by Fresh Horizons. Customers who have played at some of their other websites like Grand Hotel Casino will know exactly what to expect when they visit this site. The casino has a slightly dated feel, which can make finding some of the information you are after quite difficult, but it also adds an air of sophistication to proceedings that are otherwise absent in a lot of more modern online casinos. Players Palace Casino clearly prides itself on offering customers a sophisticated gaming experience but is that all just a façade? Let’s take a more detailed look at the casino and find out. 

Players Palace Casino review

What to expect at Players Palace:

  • Over 400 online games to choose from 
  • A sophisticated casino aesthetic 
  • A great variety of gambling options
  • Plenty of great jackpot options
  • Great customer support 

Table of Contents

Game Selection

Casino, Live Casino & Jackpots

Players Palace Casino is a site that is much more concerned with providing players with a high-quality gaming experience than with just overloading them with a never-ending choice of slots and games. 

The site works with a very small group of developers, with the majority of its titles being developed by Microgaming. There is a modest collection of over 400 titles available at the casino, with most of these being online slots. The site manages to still have some variety though, with a good collection of table games being available as well as a live casino section. 

Slots and table games

Almost all of the 400+ games that are available to play at Players Palace Casino are developed by Microgaming, with just a few exceptions. This means that fans of the developers are going to love playing here. 

Classic Microgaming slots like Thunderstruck and Immortal Romance are available at the casino as are many of the company’s popular TV and film licensed games like The Dark Knight and Hitman. 

No online casino would be complete without a good selection of online table and card games to play either though. The site has a modest collection of titles that includes blackjack, baccarat, and roulette. There is also a great video poker section available as well. 

Given that there is not a huge number of games available at Players Palace, the site has plenty of diversity. Players can also choose from a range of scratchcards and other different games when they visit the site. 

Jackpots at Players Palace Casino

Given the casino’s close ties with Microgaming, it should come as no surprise that the casino has a good selection of progressive jackpots available for its customers to choose from. Big titles like Mega Moolah and Mega Vault Millionaire are available at the casino, giving players plenty of chances to win some big prizes. These games have their own dedicated section in the game library so you can hunt down what you are looking for easily. 

Live Casino games

Players Palace has turned to the well-respected live-casino developers, Evolution Gaming, to provide their fans with a good range of live games. The casino has just over 10 live-dealers games to offer to its players including live-dealer versions of blackjack, roulette, and baccarat. They also have popular Evolution Gaming titles like Dreamcatcher and Monopoly Live for those who fancy something a little bit different.

Players Palace welcome offer

Players Palace Casino understands that if you want to make a new player feel welcome, then you need to treat them right. The casino has a generous three-part bonus offer that it hands out to new players. 

For a player’s first deposit on the site, the casino offers a 100% match bonus on deposits up to €150. Once you have claimed this, you can then move on to the next two parts of the site’s welcome bonus. 

For second deposits on the site, players are rewarded with a 50% deposit bonus of up to €200. Finally, for the third deposit on the site, players can get a 25% match bonus up to €150. This means that the total on offer from the first three deposits on the site is a generous  €500, which is a great amount to help you get a taste of what Players Palace Casino has to offer. 

Bonus terms and wagering requirement

Players Palace does not make the terms & conditions for its bonus offers very clear. The wagering requirements for the welcome bonus are 30x the amount of the bonus. This information was difficult to find on the main page and was eventually passed on through their live chat service. 

Virginia - United States Players Palace bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Packages

Claim up to €500
200x
-
Type

Welcome Packages

Amount
Claim up to €500
Wagering Requirement
200x

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly



Promotions and bonuses

Players Palace Casino is an old-school online casino, and as such, it doesn’t really offer a lot in the way of regular promotions. The site does, however, insist that it does run promotions at various different points of the year, claiming that players will be offered fairly significant amounts. 

The casino does have a VIP structure. This is the standard VIP points system you would find at an online casino, with points being rewarded for money that is spent, and those points helping players ascend the levels. Each different level of the VIP system provides players with different benefits from the previous.

Usability

Players Palace Casino has been around for quite some time, and it has done a great job of learning to adapt in that time period. The casino has a simple but effective mobile site for customers who want to play their games while they are on the go. 

The design for the mobile site is different to the desktop site and in many ways, is actually a little easier to use. It has clear instructions and while some of the design features may feel a little dated, it is still a good mobile casino experience. 

The site works perfectly well on both Android and iOS devices and has been optimized so that it looks great on a variety of different screen sizes. The vast majority of the games on the site all work exactly the same as they would on a desktop.

Players Palace Help and Support

Players Palace Casino offers two main options if you need to reach out to a member of their customer support team. These are live-chat and e-mail, and both of them are available 24/7. 

To chat with a member of the customer support team though, you must first have to go through a live-chat bot. While this can be helpful, a lot of the time it can feel like a bit of a nuisance and you can often find yourself going in loops before actually being able to speak to a real agent. Once you have reached them though, they are incredibly helpful and friendly. 

If you feel as though your query may be solved without having to reach out to a member of the support team, the site has a very detailed FAQ page available as well. 

These are the main categories in the Players Palace Casino FAQ:

  • Getting started 
  • Login and Registration
  • Banking
  • Loyalty Program
  • Casino Games 
  • Other Questions

Deposits and Withdrawals

One key ingredient for online casinos is offering players a range of different methods for getting their money in and out of the account. For many players, this can make or break a casino. Players Palace has a great selection of different ways players can do this. 

Players Palace has a selection of different methods that its players can use. To deposit funds at the casino, customers can use Mastercard/Visa, Skrill, PayPal, Neteller, and several other popular options. The minimum a player can deposit on the site is €10 or the equivalent in one of the different currencies that the site offers. The casino won’t charge any fees for deposits or withdrawals. 

For withdrawing funds, the site offers the majority of the same methods as it does for deposits It is important to remember that you can only use a method for withdrawing if you have previously used it for depositing at the casino as well. The minimum amount that you can withdraw is €50, this is much higher than the average and is not a good selling point for the site.

Security and Licensing

Players Palace Casino is licensed and regulated by the Kahnawake Gaming Commission. This is not the most respected of gambling licenses and is not too common. The casino does further demonstrate that it is committed to customer safety in other ways. The site is tested and approved by eCogra, which is always a good indication that it is fair and safe. The casino has also been around for quite some time and has managed to hold various licenses. 

The site uses the latest SSL encryption technology to be sure that all of its players’ private and financial information is kept safe and secure.

Conclusion of Players Palace review

Players Palace may not be the best or the biggest online casino, but it is not without its selling points. The site’s slightly dated aesthetic is both a blessing a curse, providing an old-school feel to proceedings but also making things feel a little cluttered at times. 

The selection of games is modest but solid, and their welcome bonus is fairly generous. The lack of clarity about some terms & conditions is a bit of a problem though. The casino would also benefit from offering more in the way of promotions for existing customers.

Pros

  • Simple mobile website design
  • eCogra tested
  • Selection of games from one of the industry’s most respected developers
  • Generous welcome bonus
  • Good live-casino options

Cons

  • Very high minimum withdrawal
  • Lack of constant promotions

Casino - FAQs

  • The number of games available at Players Palace is increasing all the time, but at the time of writing this Players Palace review, we counted more than 400 games. The game category you’ll find the largest selection of games in is the Slots category.

  • As far as we’ve been able to uncover, Players Palace is not a scam. They have a license to operate a casino, and they comply with the rules set by the gambling authority. Also, make sure to read our player reviews to see what others that play here have said about their experiences.

  • Before you’re able to cash out the winnings from your Players Palace bonus you’ll need to complete a wagering requirement of 30x. Once this has been done your bonus money will be converted into real cash that you can withdraw.

  • Yes, there are several progressive jackpot games to choose from at Players Palace. You’ll find the full selection in the casino lobby, and you can also read more about the jackpot games we found in our review of the game selection at Players Palace.

  • No, there is no sportsbook available at Players Palace. If you’d like to bet on sports you should rather have a look at our other recommended casinos that offer betting as well as casino games.

Gulab

From
Reviewed on November 04, 2020
The customer support is one of a kind, featuring the live chat option which is pretty responsive. Not only that, the live chat is available 24/7. Aesthetically, this website looks really good and at the same time, it fully supports mobile devices. For instance, I've been playing through a browser ever since I signed up here and I haven't felt the need to download any application. The welcome bonus is a nice way for me to earn some extra cash, especially as I only need to wager it 30 times and I'll be able to withdraw it.
The minimum withdrawal allowed by this casino is £50, which is rather high since I've bet at casinos that allow bets as low as £10. I don't like the fact that the casino doesn't support cryptocurrency as a payment method. It's not only faster, but it’s also far more anonymous than any other payment method they have. The FAQ page isn't that well-written, which is why I prefer to use the live chat feature.

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