Reeltastic is a relatively new colorful and sparkling online casino operated by Equinox Dynamic, who are also known for Nordicasino and LaFiesta Casino. The new Reeltastic Casino premiered in May 2018. Some of the highlights that make this site stand out are the relatively solid live casino, huge weekly bonuses and the option of depositing with Bitcoin. The operator is licensed and based in Curaçao. We have of course taken a look at what the casino has to offer so we can tell you everything you need to know.
There are many Reeltastic bonuses, free spins, and other promotions available based on players' country of residence. New players at Reeltastic casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Casino, Live Casino & Jackpots
The game selection consists of slots machines, table games and a live casino. You can find many titles of some of the most popular software studios like Evolution Gaming, Betsoft, Play'n GO, NextGen Gaming, 1x2Games, Amaya (Chartwell), Playson and Elk Studios. In total, you can choose between over 1,000 games. This should guarantee high quality entertainment with a variety of options. The only big shortcoming of the library is a lack of jackpot games!
Slots and Table Games
The Reeltastic games include a decent selection of slot machines. These are divided into two different categories - video slots and classic slots. You can choose between hundreds of video slots, however we noticed that some of the most popular games are missing. For example NetEnt Slots are not present at all. The library of classic slot machines is not as extensive and only consists of around 30 games.
Alternatively you can play one out of 60 table games. In this category you can find baccarat, casino poker, roulette and blackjack. We could also spot two different keno games and Sic Bo. The most popular tables are American Roulette, American Blackjack, 3 Hand Blackjack, Caribbean Hold’em, Three Card Poker, Double Exposure and Sic Bo.
Jackpots at Reeltastic Casino
Unfortunately there are no Reeltastic jackpot games to speak of. So if you’re looking to win big with only a single spin this is not the place for you. The site doesn’t even offer an official category for this type of game. However if you make use of the search function you can uncover about 12 different jackpot titles. These include Genie Jackpots, Lucky Twins, El Jackpotto, Wish Upon a Jackpot, Jackpot Builders and Jungle Jackpots. At this point there are no progressive jackpots on offer.
Live Casino Games
The Reeltastic live casino is one of the few positive surprises. With over 100 tables it’s quite impressive to be honest. Most live dealer games come from the market leaders Evolution and Vivo Gaming. You can choose between roulette, blackjack, baccarat and casino poker. All popular casino classics are available with a wide variety of table limits.
Other games include Dream Catcher, Sidebet City, Football Studio and Deal or no Deal. Overall the live dealer section of the site is great and has the right game for every taste.
When it comes to the usability of the website we have to be honest with our readers. It works fine for the most part but there are some disastrous flaws in some key areas of the casino. We even encountered an issue during the registration process.
One example is their registration form, which can be rather confusing. There are two different boxes for your mobile number but without any explanation of how to fill them. After a lot of testing we figured out that you have to enter your country code into the upper field and the rest of your number in the field below. The problem is that you have to get the format exactly right in order to be accepted and there are no hints or examples, so we had to try several times before we got it right.
This leads us to the next problem. Sometimes parts of the site are extremely slow! Especially during registration, signing in, using the cashier or changing any setting in your profile. In total, it took us over 20 minutes just to set up the account due to poor loading times and a lack of information. We encountered similar issues when trying to make a deposit.
The rest of the website and the games work decently well and we had no major issues with it. But some players might not even get to this point, considering how frustrating it is to create an account or to make a simple deposit.
The Reeltastic mobile casino faces the same issues as previously described. The user experience is ruined by a poorly optimized backend, long loading times and problems with the cashier. However if you should manage to overcome all of these barriers it’s actually not all that bad. Generally the website works on all devices, including tablets and smartphones with iOS, Android and Windows.
It runs on HTML5 and is capable of loading all games directly in your browser without any additional software required. The casino and the games automatically adjust to the size of your screen and load quickly compared to some other parts of the site. Overall the mobile experience is alright if Reeltastic Casino wouldn’t have so many fundamental flaws in other areas.
As you might expect, Reeltastic has caught on to the trend of offering customer support via live chat. The chat box that looks like a small fuzzy cloud on the right side of the website can be opened when you need help or simply want to ask a question. Here you get answers quickly and easily, which is one of the reasons why live chat has become so popular. The opening hours are from 4 am until 1 am GMT.
Under the support tab you can also get access to a well sorted FAQ. There you can find dozens of answers to the most frequent questions. This provides great help for new customers in case you encounter any issues during your visit on the site.
These are the main categories in the Reeltastic Casino FAQ:
- My Account
- Deposits and Withdrawals
- Frequent Questions
- Casino VIP Program
- License, Security and Fair Gaming
You can also call customer service if you prefer. This is one of the big positives of the casino, since phone support is rather rare these days. Of course, there is also the option to email them, although we prefer to use live chat as it’s much quicker. However we have to admit that the quality of the support was rather mediocre at best and most of the answers we received were generic.
When it comes to payment services, all the most popular payment services are offered. Here you can make a deposit directly to your player account via Sporopay, Visa, MasterCard, Skrill, Trustly, UseMyFunds, Paysafecard, Neteller and even Bitcoin. Please note that the exact selection of options available to you might greatly vary depending on the country you are playing from. If you are unsure what’s at your disposal it might be worth checking with customer support before signing up.
The minimum withdrawal amount is set to €100 per transaction. This is considered very high as most online casinos offer withdrawal from €10 or €20. The maximum monthly withdrawal amount of €5,000 is also very low in comparison with their competitors. At least withdrawals can be made free of charge for whatever that’s worth.
Verifying Your Reeltastic Account
Please keep in mind that at some point you’ll have to verify your account details. This step is required by any trustworthy online casino and part of their license agreement. In order to verify your account you have to provide a copy of a valid ID (passport, driver's license or national ID card). Your name, day of birth, expiry date, photograph and signature must be clearly visible.
Furthermore a proof of address is needed. For that purpose you can provide a utility bill showing your full name and address. According to Reeltastic the document must be issued within the past 6 months. In some cases it might be required to also verify ownership of the payment methods used at the casino. All documents can be sent to the operator via email.
Reeltastic Casino is owned and operated by Equinox Dynamic. The company is based in Curaçao where it’s also licensed. Generally speaking, playing in online casinos with a Gaming Curaçao license is safe, however, it has some downsides that come with it. This license ensures that the games are fair and that the operator abides by all regulatory requirements.
However, when it comes to player protection and responsible gaming, the standards are way lower than what other regulators can provide. If a player wants to dispute a decision of the casino, they are on their own. The regulatory authorities from Curaçao will not intervene or act as a mediator between the parties. You should always keep this in mind before signing up to a casino under this license. A safer choice that offers you more protection would be an online casino licensed by the Maltese MGA or British UKGC.
The website itself is well protected by modern SSL encryption that allows for safe deposits and withdrawals. Like most Curaçao-regulated casinos, Reeltastic fails when it comes to responsible gaming. There is not a single option for limits or self-exclusion available in the player’s profile. All we could find was a short FAQ that wasn’t very helpful either. All your concerns have to go directly through customer support. This is not enough! It is vital for every proper online casino to offer a simple solution to set up deposit limits or a self-exclusion for the players!
Unfortunately we’re having a hard time spinning a positive twist on this casino review. ReelTastic Casino has too many shortcomings. The website is poorly optimized and can not live up to the standards one would expect from a modern online casino. When it’s already a hassle to create an account or make a deposit it’s just not a good start for any player.
Unfortunately, the cash out policy of this casino makes it less than an ideal choice for most players, especially if you want to partake in a bonus. Limiting withdrawals according to a multiplier to the deposit or responsible gambling limits set on the account is very poor practice from a casino, and not something the best casinos in the industry would ever do. Unless you really have your heart set on playing here we would recommend that you’d rather take a look at the GoodLuckMate top list for suggestions to better casinos to play at.