Woo Casino

There are many Woo Casino bonuses, free spins, and other promotions available based on players' country of residence. New players at Woo Casino casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.

The range of Woo Casino games is very extensive with a lot of support providers. To make sorting out this large list of games easier, you can browse through a number of categories, providers or use a search bar to find a specific title. These search options let you look through games that are new, have a bonus buy feature, or those who have support cryptocurrencies for instance. There’s also some additional information provided on the thumbnails of the games, such as; whether a game is new, where the progressive jackpot is at, or if cryptocurrency is accepted so that you can instantly recognize each one from the game selection screen. Slots, table games, and live casino games are all featured here, with plenty of options for each type.

Slots and Table Games

The number of slot games available here is truly impressive. They are listed under the Woo Choice, New, Bonus Buy, Bitcoin and dedicated Slots categories. You can also favourite games, which will then appear in their own separate category. NetEnt, Microgaming, Play N’Go and many more top providers are supported, each with their own dedicated filter. 

Clicking on the “All Providers” button brings up a large selection of the list list offered, which you can then filter through. These features are especially important when a casino has the ability to provide hundreds if not thousands of choices. Do you love Gonzo’s Quest and want to try out other NetEnt games? Easy! Maybe you are tired of playing games from the same few providers and want to find something a little different. Why not try searching through the catalogue of a provider you’ve never played with before.

The Bonus Buy category features a range of slot games where you can pay upfront and instantly access the bonus feature of a game. Bitcoin games on the other hand let you place bets using cryptocurrency instead of a traditional currency. This is especially good as more and more establishments are seeing a trend in the use of cryptocurrencies from their customers.

The downside to all of this is the selection of table games offered. After searching through the entire selection of games several times and an honestly disappointingly long interaction with the support team, we were able to find 1 virtual Blackjack table. This is particularly odd, especially considering that many of the supported providers have a number of table games in their portfolio. Finding Virtual Poker games was slightly easier though and offered a decent variety of titles.

Jackpots at Woo Casino

While there is a decent selection of jackpot games available, it is disappointing to see that there is no separate category for them. This is especially frustrating considering the amount of other games that are also available, as you will have to do a lot of scrolling through titles, unless you have a specific game name in mind. If you are just wanting to browse through the jackpot games available, you will probably have a tedious time of it, which feels like something that could be easily fixed with some user interface updates.

Another disappointment is the fact that many of the big name progressives are not available, even when their providers are. Divine Fortune, Mega Moolah and Mega Fortune are nowhere to be found, but there are however lesser known progressives like Monkey Jackpots available. Fortunately the progressive jackpots are easy enough to spot from their thumbnails, as the jackpot amount is shown there.

Live Casino Games

Live casino games are definitely a main draw of Woo Casino. You’ve got a huge and varied selection of Blackjack, Baccarat, Poker and Roulette tables, so much so that they even have their own categories. NetEnt Live, Evolution Gaming and Pragmatic Play are just some of the supported providers offered here. You’ve also got the same great thumbnail information available, clearly highlighting whether a game supports cryptocurrencies for instance.

There’s also 2 other interesting categories you can search through. The “Game Show” and “Other” categories provide a nice selection of alternative titles that do a good job of separating themselves from the more traditional table games. Dream Catcher, Football Studio and Monopoly Live all offer a unique twist to the live gaming experience and have proven themself to be exceptionally popular with players. 

It is clear to see that the level of dedication that Woo Casino has made with the live casino section is on par with their slot games. This is especially worth mentioning as a large number of casinos decide to solely focus on slots or offer a token selection of live games.

Woo Casino features a very slick design that works naturally as a dark mode display. Dark mode helps prevent eye strain when spending prolonged time in front of a screen, especially when a room is dimly lit. Some casinos do offer a light and dark mode option, although most tend to opt for bright and colourful visuals, which can look great, but can really take it out of your eyes. The darker visuals also do a very nice job of presenting a modern and classy vibe that is very appealing to look at.

There’s also some great navigational features that allow you to easily get to where you need to be. A chat icon is always present, which allows you to instantly connect with the customer support team via live chat. There’s also a notification icon that lets you know about any promotions you are eligible for, as well as ongoing tournaments, which is a nice feature. The side bar located on the left of the page provides an access point to games, promotions, payments, the loyalty program and your account settings.

All things considered the site is well designed and highly functional. The only downside is that certain games are lacking categories, such as jackpot and table games.

Mobile Casino

You can instantly tell that a lot of effort has gone into the Woo mobile casino site. You’ve got a navigation bar at the bottom of the screen that you can use to get to the main areas of the site, like its game selections or promotions. There’s also a menu icon at the top right of the screen where you access pretty much any page from. The same filters and categories for games are also present and it is especially great to see that the large list of providers can still be viewed by pressing on the slider icon on the left of the screen.

In addition to the mobile site, there’s also a Woo Casino app. There’s a download link available from your notifications in the mobile version of the site and the app is downloaded via your app store. It functions in pretty much the same way as the mobile site, but can be loaded up instantly from your phone’s home screen. This additional detail really sets the Woo Casino mobile experience above many of its competitors.

The FAQ page can be found at the bottom of the site and provides a lot of useful information that is packaged in an easily digestible format. You can click on a question to reveal or hide an answer, meaning that you are not instantly overwhelmed by a wall of text. 

These are the main categories in the Woo Casino FAQ:

• Most Popular
• Account
• Bonuses
• The Casino
• Security
• Responsible Gaming

The customer support team is available 24/7 and can be contacted via email or live chat. When opening up the live chat from the handy chat icon found on any page, you’ll be instantly put in a queue with your wait time and queue position provided. Our experience with support agents was good for the most part. All of the agents we spoke to were polite and were willing to go searching for answers when something wasn’t immediately apparent. 

We do however think that they could improve on keeping customers up to date during waiting times. There were several instances when we asked a question and waited for quite some time before a response, without being informed that the agent was investigating an answer for us. During the chat you can send files, give a thumbs up or down rating and request to have the chat transcript emailed to you.

Both traditional currencies and cryptocurrencies are available for deposits and withdrawals at Woo Casino. You’ve got several different standard payment options, such as Visa, MasterCard, Neteller and Skrill. However, do keep in mind that MasterCard is not supported in all available regions here. There’s also 6 different cryptocurrencies available with Bitcoins and Litecoins being a couple of the options to choose from. You’ve basically got a lot of choice here, which is great to see.

You can find detailed information about each payment type from the Payments page found at the bottom of the site. This page provides various important types regarding each deposit and withdrawal method, such as processing times, as well as minimum and maximum transaction limits. Minimum deposit and withdrawal amounts will vary between €10 and €20, however, there are some exceptions. Whatever your chosen payment method, you can rest assured that there are no transaction fees taken by the casino.

Verifying Your Woo Casino Account

Account verification is something most players will come across at one point or another when playing at an online casino. It is required by law that casinos have account verification processes in place, which will require you to send in documentation. This will usually be a proof of identity, proof of address and proof of ownership of your chosen deposit method. Requesting this information ensures that an establishment is upholding a higher standard for anti-money laundering and player safety practices.

As it is a requirement, most casinos tend to make this as easy on the customer as possible. Woo Casino is no exception, as they provide a dedicated Documents page, which provides all kinds of useful information about which documentation is accepted. This page also comes with a handy uploader that lets you send your documents directly to them, which you can do so immediately upon account creation. Although, documents may only first be checked upon you making your first withdrawal request.

Woo Casino is licensed by Antillephone N.V., which is a widely used licensing body. It is especially good as it allows a site to operate in a lot of regions all over the world. This is not the case with the UKGC for example, which only holds a jurisdiction within the UK. It must be said however that a Curaçao license does not command the same respect as a Malta Gaming Authority (MGA) license for instance, which is often regarded as the best widely available license in the industry. 

With regards to security and your data, you can find a detailed list of information from the onsite Privacy Policy. This policy highlights all of the ways in which your data is processed, stored and safeguarded. It is however important to keep in mind that the data protection legislation of your country or region supersedes the policy provided by the casino. EU member states for example enjoy a lot of rights when it comes to the right to request or remove information stored by a company, which are not necessarily listed within the policy.

There are so many things that Woo Casino does right, it is a shame it is slightly let down by some minor setbacks. Its biggest asset for example; the huge variety of games, which can be let down by some glaring omissions in the search functions provided. Searching for table games or jackpots can be especially tedious, while searching for live Blackjack games is a breeze. Another issue is certain aspects of etiquette that could really improve the customer service team. Some more personality and keeping customers updated when a topic is being investigated goes a long way, especially in such a competitive space. Just a minor hurdle in an otherwise polite ad functional service with 24/7 availability.

Our issues with Woo Casino are minor in the grand scheme of things, but do tend to stick out due to the fact that so much is done right. We love the gamified loyalty program and the constantly running tournaments. The huge selection of slots and live games, which also include cryptocurrency support. These are all things that make this casino go that extra distance in separating themselves from a lot of their competition.