Live chat available 24/7
Confusing site design
Available on desktop & mobile
No mobile application
Great selection of games
Safe payment solutions
Regulated and licenced
When signing up, new players eligible to claim the Zodiac Casino bonus can be greeted by various deals. The country you are playing from usually dictates what bonuses are available to you. So there are no one-size-fits-all welcome offers. That said, some of the common offers for newcomers might include deposit bonuses and Zodiac Casino bonus spins.
If spins are available, be sure to check the games on which you can use them. At Zodiac Casino, these spins can be tailored for jackpot games or preselected slots and come with fixed values. Deposits are usually required, and welcome packages have been known to extend to multi-deposit deals. On the flip side, there is no ruling out the chance of finding Zodiac Casino no deposit bonus offers from time to time.
The casino is home to a wide range of bonuses, but the true value of any bonus can be found in the terms and conditions. If we look at the general bonus terms here at Zodiac Casino, there are some important points to be aware of. First, the wagering requirements. Some of the wagering rules for Zodiac Casino bonuses are huge. While this rule is primarily linked to the welcome package, it still requires some thought to judge whether you should go through with the offer.
Minimum deposit limits can also vary greatly, but there is nothing to suggest that any standard casino budget would not be able to afford it. Lastly, we should mention the requirements around entering a Zodiac Casino promo code to claim your bonus. In general, promo codes are not needed. However, what is quite common is the need to opt-in for any bonus. Check the individual rules for each promotion to see how to claim the bonuses on offer.
Apart from the Zodiac Casino welcome bonus, Zodiac Casino does not usually keep its promotion page stocked with offers. Therefore, it’s best if you sign up for the casino newsletter. In doing this, you will receive all the latest news on upcoming bonuses and any exclusive deals available to you. The types of bonuses on offer can vary. But you are generally more likely to come across casino deposit bonuses, bonus spins, and the occasional no deposit deal.
The Zodiac Casino games collection consists of slots, jackpots, table and live casino games. There’s at least one choice for every type of popular game. With over 550 titles supported, there’s a good chance you will find something that fits your playstyle. There are several categories to browse through, making it easy to focus on a particular genre selection. Selecting a category will also provide you with the option to look through subcategories. For instance, you can specify Blackjack games within the Table Games category to only look at those specific titles. This is in addition to the recommendations tab, as well as the Recently Played and Favourites categories, which are customised to your activity.
The range of slot games is primarily provided by Microgaming, along with some Casino Rewards exclusive titles. Microgaming is one of the most popular game providers in the industry and features a huge library of games that they have been developing for decades now. This does give slot players a lot of choices, which includes some of the most popular titles around, such as the Immortal Romance and Lost Vegas slot games. The main issue lies with the fact that this is a rather limited selection of providers, especially when compared to many other sites. As well-known and appreciated Microgaming slots are, fans of other providers like NetEnt and Play’n GO will be disappointed.
There are a couple of dozen table games to also choose from. There are several Blackjack titles, as well as Roulette, Baccarat, and Sic Bo tables also being present. For Video Poker fans, there are 7 titles to choose from, providing a nice variety of formats. The Variety category gives you access to about a dozen Scratch Cards, which is great to see. Sometimes it can be quite difficult to find a site that offers Scratch Cards, as they appear to be somewhat underrepresented across the industry.
The Progressive Jackpots category has around half a dozen selections, which include some massive jackpot amounts. Thanks to this site supporting Microgaming games, you’ll be able to find the king of progressives Mega Moolah, which boast record-breaking online progressive jackpot wins at almost £18 million. You will regularly see this game’s jackpot amount be in the millions of pounds, making this a prime choice for the big thrill seekers out there.
There are also a number of Casino Rewards exclusives like Mega Vault Millionaire. This title also offers a progressive jackpot that can reach several millions of pounds and is definitely one to watch. However, the same issue with the selection of slot games also raises itself here with jackpot games. Due to the limited number of providers being represented, there are other notable progressives missing, for instance, Hall of Gods and Mega Fortune. There are so many establishments that offer both Microgaming jackpots, as well as many jackpots developed by other providers.
The available live casino games are powered by Evolution. This provider is at the top of the industry when it comes to live casino games. Stellar production values with friendly and professional dealers, available across a diverse selection of games and tables. Live chat functionality is also provided in-game and allows you to interact with both the dealer and other seated players.
While Zodiac, unfortunately, doesn’t offer the full Evolution catalogue, the titles it does support are all very good. You’ve got about a dozen tables to choose from that to include Blackjack, Baccarat, Roulette, and Poker. Sic Bo is also available, along with some specialty games. Dream Catcher and Monopoly Live have both proven themselves to be very popular live casino alternatives to the more traditional table games. Dreamcatcher is a wheel of fortune type game, while Monopoly Live beautifully mixes elements from the classic board with live wagering.
We contacted support to find some clarification on these usability issues, but our conversations did not yield any insight. We were instead sent direct links to the pages that couldn’t be navigated to and asked to clear our cache and cookies. The conversation regrettably ended up being rather circular, as we struggled to find an answer as to why even the desktop site was formatted as a mobile version and why these navigational tools were missing.
The Zodiac mobile casino site is definitely the foundation of the entire platform. Both the mobile and desktop versions look identical, which is not an issue by itself. A design focused on a mobile device functions perfectly well on a desktop device. In both instances, you have a navigation bar at the bottom of the screen, which allows you access to the promotions, games, bank, and help pages.
Due to both the mobile and desktop versions being practically identical, the same usability issues crop up. This can be even more tedious on a mobile device, as flipping through tabs and logging in and out of your account isn’t as user-friendly as on a desktop. This lack of intuitive design and functionality really lets the site down, especially as there are tons of amazing mobile casino sites available on the market.
All the informative pages you usually find at the bottom of a site will only be accessible when logged out of your account. This includes the terms and conditions page, among others. Unfortunately, we weren't able to find an FAQ section, which is always useful, especially to new members.
The Zodiac customer support team can be contacted via email or live chat on a 24/7 basis. You will first be put in contact with a bot when connecting via live chat. This bot provides auto responses based on keywords you type into the chat. This isn’t an issue in and of itself, as useful information can still be found and you do have the ability to be connected to an actual support agent. The issue is with the lack of transparency provided, as you are given no indication at the beginning of the chat that you are actually speaking to a computer. We found that when we spoke to an actual agent that they were informative and helpful, but unfortunately couldn’t give much insight as to why the site has so many flawed usability and design issues.
Clicking the Deposit or Bank tabs opens up a page that allows you to make deposits and withdrawals, along with the option to view your transaction history. There’s a good number of transaction methods available, which include the types most popularly used by players across the industry. Paysafe, Skrill, and Neteller are all supported and can be used to make either a preset or custom deposit amount.
Bank transfer transactions are also available to make deposits and withdrawals with. However, we would recommend you read through the general terms and conditions before committing to this type. For example, a £30 transaction fee will be charged on bank transfer withdrawal requests of under £3,000 and a £60 fee on cashouts over £3,000. This isn’t too much of an issue if you manage to win big and want to withdraw several hundred or a couple of thousands of pounds, but becomes less financially viable if you are just looking to withdraw a double-digit amount for instance.
The minimum cashout is a reasonable £10, while the minimum deposit is a surprising £1.
Any player should make themselves familiar with the account verification process. This is a process of verifying ownership of your personal and payment information and is a mandatory process that online casinos must abide by. It is a legal requirement that gambling sites have a verification process in place, to help combat money laundering activities, as well as provide increased player safety. With Zodiac, you can send documentation directly to the dedicated payments email address. This can be done immediately upon account creation and will be processed within 48 hours of receiving your email. Documentation will generally entail proof of identity proof of address and proof of ownership over your chosen payment method.
Zodiac is primarily and exclusively a UK-focused casino. So, it's not surprising to learn that the operator Apollo Entertainment Limited holds the reputable UK Gambling Commission licence. Having this approval means that a long checklist of requirements has been met and that always deserves praise.
Zodiac often provides a comprehensive welcome offer, along with a decent range of games. The look and feel of it also don’t feel as dated as some of its contemporaries. Supporting 24/7 customer support, while also being part of a long-running and large network of online casinos are all great things. This is however where our praise, unfortunately, comes to an end. There is simply nothing to be found here that isn’t already done better, in every way, somewhere else. There are plenty of sites that now offer games in the thousands, not hundreds. Modern and clean user interfaces with complete and excellent navigational tools, along with transparent and easy-to-understand promotions, and licencing.
While we feel that there is a solid foundation to work from, a lot needs to be achieved and completely reworked in order for us to offer a strong recommendation for this establishment. We would instead recommend you check out some other establishments that we have reviewed so that you can see for yourself, the true potential and expectations that so many other sites achieve.