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Latest New Online Casinos in the UK

New online casino sites launch all the time, but far from all are worth playing at. To help you find the best UK online casinos, we at GoodLuckMate constantly try and test new casino sites as they launch. 

When we test the latest new casinos, we are particularly interested in the casinos’ security and game selection. Then, of course, we have a close look at their bonus offers for UK players, and we spend hours reading the fine print of any bonus terms. With this scrutiny, you can be sure that when we say a new casino is worth playing at, it really is. 

Look at the list above on this page to find all the brand-new UK casinos, or read on below to find out more about some of our favourites. And also, keep in mind that a new casino equals a new welcome bonus, so make sure you claim this when signing up. 

#1 Dinky Bingo

The new Dinky Bingo online casino is primarily a casino for players who enjoy playing bingo. You’ll find many different bingo rooms, but it’s a decent casino featuring more than 1,000 slots and table games. 

As a new player, you get to partake in a welcome bonus and plenty of other ongoing promotions. The rewards programme will ensure that any loyal player is sure to be well taken care of. 

Licenced by the UKGC, this new online casino, operated by Grand Battery Holdings Limited, is safe and secure for UK players. 

Dinky Bingo Casino Details: 
📅 Launched in:2020
🏢 Brand owner:888 UK Ltd.
⚖️ License:UKGC
💬 Support hours:8:00 to 00:00 CET
🃏 Number of casino games1000+
🎥 Live casino?Yes
📱 Casino App?Not available

 

Pros

  • Multiple bingo rooms and types are available
  • More than 1,000 slots and table games
  • Minimum withdrawals as low as £5
  • Secure casino with UKGC license
  • Support through phone and email + FAQ

Cons

  • Low maximum win from bonuses
  • No live chat is available

Game Selection

Bingo is the main game category at Dinky Bingo, and there are several different rooms you can play in. You’ll be playing alongside other players, and you can choose from 52-ball bingo, 75-ball bingo, and 90-ball bingo. Each room has its theme, and the ticket prices will vary depending on the number of players who can participate per room and the total prize pool. 

Other than bingo, you can also enjoy lots of different casino games. Slots are the biggest game category, with almost 1,000 video slots you can try. Classic slots and table games are also represented; the latter can be played with a live dealer. 

Bonuses

The welcome offer for new players at Dinky Bingo is normally a mix of different bonus types. The offer might change from time to time, but most often, it’s a blend of bonus money to spend in any bingo room, bingo tickets for one of the most popular bingo games, and free spins you can play in a specified slot. This Dinky Bingo Welcome Bonus package ensures you get something extra to play with, no matter which game type you prefer. 

The terms are, for the most part, quite fair, but there are some snags. The wagering requirement is set at 4x for bingo bonuses and 40x for free spins winnings, which is OK. But, there is also a max win applied, which is, unfortunately, not uncommon at new online casinos. This limit is set at £2 for free spins winnings and £100 plus the bonus amount for other bonuses. 

Promotions

After you’re done with the welcome bonus, you can claim more offers from the casino’s promotions page. You’ll need a bonus code for most promos, so enter that before you make your deposit. 

An ongoing promotion you’re sure to like is the rewards programme. If you’re a regular and active player, you’re guaranteed to be able to claim both free spins and cashback every single day!

Security

The security at Dinky Bingo couldn’t be better, mainly thanks to the UKGC licence which the casino operates under. The licence ensures fair gaming and provides other types of player protection, as the casino is bound to operate under the framework and regulations set forth by the UKGC. The website is also secured with SSL encryption, and all payments you make are secure. 

Deposits & Withdrawals

When depositing into your account, you’ll need to deposit a minimum of £10. You need to make this minimum deposit to activate a deposit bonus. The payment options the casino supports are:

  • Visa
  • MasterCard
  • PayPal
  • Apple Pay
  • Paysafecard
  • Wire Transfer

Withdrawals should be made to the payment method you used for your deposit, as long as that’s technically possible. The minimum withdrawal is as low as £5, which is very good. Very few casinos offer withdrawals of less than £20, so this is a big plus for casual players. The time it takes for your winnings to get paid out to your account will depend on the payment method you used. 

Mobile Casino

The Dinky Bingo mobile casino is almost the same as the casino is from a desktop. There is no app you need to download, so you’ll be playing from the normal website straight from your mobile browser. The site is easy to navigate, even on a small screen, and you’ll have access to all the same features and functionality no matter what device you’re entering the casino from. 

#2 Big Thunder Slots

If you want to find a new online casino with a big selection of slots, then Big Thunder Slots might be the one for you. Here, you’ll find more than 1,800 games to try out. Classic casino games like slots and table games take up much of the total selection, but you’ll also be able to play real bingo. 

As a new player, you’ll be gifted three welcome bonuses, one for each of your three first deposits. What you get is up to the bonus wheel. If you’re lucky, you can get as much as a 1,000% match-up bonus!

Big Thunder Slots casino is operated by Jumpman Gaming Limited, which holds a UKGC licence. 

Big Thunder Slots Casino Details: 
📅 Launched in:2018
🏢 Brand owner:Jumpman Gaming Ltd
⚖️ License:UKGC
💬 Support hours:8:00 to 00:00 CET
🃏 Number of casino games1800+
🎥 Live casino?Yes
📱 Casino App?Not available

Pros

  • Big selection of classic casino games
  • Nine bingo rooms with varying types of bingo
  • Welcome bonus on your first three deposits
  • Fully optimised mobile casino
  • Licensed by the UK Gambling Commission

Cons

  • Quite bad bonus terms
  • No filters and search options for games

Game Selection

With more than 1,800 games to show in the games lobby, Big Thunder Slots has something for all kinds of players. Whether you prefer classic slots, video slots, jackpot games, table games, scratch cards, or other instant-win games, you can find your favourites here. In addition, there are also bingo rooms where you can play alongside other players. 

There are plenty of game providers present, but unfortunately, you can’t filter the games by them. Other than some games' sub-categories, it’s impossible to do any sorting or filtering to narrow down the selection. 

Bonuses

You can claim a Big Thunder Slots welcome bonus when you sign up as a new player. You’ll get to spin a wheel where you can win up to 10x the amount you deposited. This can be done on all of your three first deposits. This offer might change from time to time, so check the promotions page before signing up to see the current welcome bonus they have. 

Unfortunately, the Big Thunder Slots bonus terms are not good. Firstly, you have to wager through your bonus and deposit before making a withdrawal, which has to be done 65x. If you have multiple bonuses, the wagering requirements accumulate, meaning you have to wager through them before you can withdraw winnings. Then, the maximum you can withdraw is equal to the lifetime deposits you’ve made at the casino, up to £250. 

Big Thunder Slots Bonuses
  • free spin winnings are credited as bonus. 65x wagering requirements, max bonus conversion to real funds equal to lifetime deposits (up to £250) · 18+ play responsibly · begambleaware.org · terms apply · info
  • new players only · 1st, 2nd and 3rd ever deposit · win a matchup bonus up to 10x your deposit amount (£2,000 max bonus) · £10 min fund for all 3 offers · max bonus conversion equal to lifetime deposits (up to £250) · 65x wagering requirements · 18+ play responsibly · begambleaware.org · terms apply
  • Promotions

    The Big Thunder Slots promotions page is filled with offers for all kinds of games. You can claim a live casino bonus, a bonus for the bingo rooms, or some free spins. So make sure you check in on this page before you make any deposits. 

    Security

    Jumpman Gaming is the company that operates Big Thunder Slots casino, and it is licensed to do so by the UKGC. The website has all the standard security measures in place so that you can feel safe when playing. 

    Deposits & Withdrawals

    It’s easy to deposit into your player account at Big Thunder Slots casino. You have multiple payment options to choose from:

    • Visa
    • MasterCard
    • Maestro
    • PayPal
    • Paysafecard
    • Pay By Mobile
    • Skrill
    • Neteller

    Most payment methods can also be used for processing withdrawals of your winnings. If you cannot withdraw back to the payment method you deposited with, an alternative checkout method will be available to you. 

    Mobile Casino

    The Big Thunder Slots mobile casino is much like the website for desktops. You’re using the same site, and it automatically adjusts to your screen size. It works just as well for Windows, iOS, and Android, so your preferred operating system won’t matter. You’ll have full access to all the casino's games and other features, even when you’re playing from your mobile. There’s no Big Thunder Slots app, so you can play without downloading anything. 

    #3 Space Wins

    The newly launched Space Wins casino is a good match for a new online casino if you like to play a mix of different games. This casino features more than 1,700 games, like slots, table games, and scratch cards, in addition to a live casino. But that’s not all. There are also bingo rooms, which are a big hit among British players. 

    As a new player, you’ll get to claim a bonus that can give you anything from free spins to a gift certificate at Amazon. Furthermore, when you sign up, you’ll also be automatically enrolled in the casino's rewards programme. 

    Space Wins casino is operated by Jumpman Gaming Limited, a company with plenty of experience operating casinos for the UK market. The gambling licence they hold is from the UKGC.

    Space Wins Casino Details: 
    📅 Launched in:2019
    🏢 Brand owner:Jumpman Gaming Ltd.
    ⚖️ License:UKGC
    💬 Support hours:8:00 to 00:00 CET
    🃏 Number of casino games1700+
    🎥 Live casino?Yes
    📱 Casino App?Not available

    Pros

    • Plenty of games to choose from
    • Offers no deposit bonuses 
    • Instant deposits and quick withdrawals
    • Operated by a reputable company
    • Rewards programme for active players

    Cons

    • Not optimal bonus terms
    • Customer support only by email

    Game Selection

    There is no lack of game types to try out at Space Wins casino. Most of the 1,700 games are slots, but the table games selection is worth checking out. You’ll find all the classics as RNG games and live dealer games. Speaking of live games, we recommend you try out some game show games from Pragmatic Play. 

    In addition to slots and table games, you can try your luck on scratch cards and in the bingo rooms. You’re playing with other players in the rooms, and there are several bingo types to choose from. 

    Bonuses

    Some good news that’s sure to entice many players is that Space Wins often offers a no-deposit bonus for all new players signing up for a player account. This bonus will usually give you some free spins so that you can try out a game completely for free. In addition to a registration bonus, all players residing in the UK will be eligible for a Space Wins welcome bonus when they make their first deposit. What this bonus gives you will be subject to change, but most often, you’ll get either a match-up bonus, free spins, or an Amazon voucher. 

    Before you claim a bonus, though, you should make sure to read the bonus terms. The wagering requirements tend to be a bit high, and there’s a max win cap on bonus winnings. Sadly, this is quite common at new online casinos. 

    Space Wins Bonuses
  • No Deposit Bonus
    new players only, no deposit required, valid debit card verification required, 65x wagering requirements, max bonus conversion to real funds equal to £50 · 18+ play responsibly · begambleaware.org · terms apply · info
  • £20 min deposit. 65x wagering requirements, max bonus conversion to real funds equal to lifetime deposits (up to £250) · 18+ play responsibly · begambleaware.org · terms apply · info
  • new players only, £10 min fund, max bonus conversion to real funds equal to lifetime deposits (up to £250), 65x wagering requirements · 18+ play responsibly · begambleaware.org · terms apply · info
  • Promotions

    While playing at Space Wins casino, you’ll participate in a rewards programme. You’ll collect trophies as you play, and when you get enough of them, you’ll get to spin the Mega Reel, a bonus reel. Here you’ll get free spins, and the higher up in the rewards levels you are, the better the prizes in the wheel will be. 

    For more campaigns and offers, check out the promotions page and accept communication from the casino via email. 

    Security

    Since Space Wins is a casino licensed by the UKGC, you don’t have to worry about security. The games are sure to be fair, and your data and payment information are always protected. The company operating Space Wins casino is Jumpman Gaming Limited a reputable company that operates multiple other casinos for UK players. 

    Deposits & Withdrawals

    Deposits are always quick and easy, and there is never any delay in getting the money funded into your account. You can choose the payment method you prefer from the following:

    • Visa & MasterCard (debit only)
    • Paysafecard
    • Pay By Mobile
    • PayPal

    As for cashing out winnings, that’s also easy. Which payment method you can use depends on the deposit method you choose, so you’ll have to see what’s available in the cashier when you request the withdrawal. The processing time is generally quite fast, but the total timeframe depends on your payment method. 

    Mobile Casino

    Like most modern and new online casinos, there is no need to download a Space Wins app to play from your mobile phone or tablet. You can type in the website URL in your preferred web browser, and then the site will be adjusted to whatever device and screen size you’re using. It couldn’t be simpler!

    #4 Regent Play

    If you’re looking for a brand-new online casino that offers a mix of casino games, then Regent Play might be for you. Although slots are the biggest game category, the one that might impress you the most is their live casino. In addition, scratch cards and jackpot games are among the game selections you have. 

    Your first Regent Play bonus will be the welcome offer, and you’re likely to get both bonus spins and match-up bonuses as a part of the package. At the same time, when you make your first deposit, you’ll also be enrolled in the rewards programme. 

    Operated by Marketplay Limited, under a license from the UKGC, you can always trust that the newly launched Regent Play casino is completely safe to play for any players residing within the UK. 

    Regent Play Casino Details: 
    📅 Launched in:2018
    🏢 Brand owner:Marketplay Ltd.
    ⚖️ License:UKGC
    💬 Support hours:8:00 to 00:00 CET
    🃏 Number of casino games1000+
    🎥 Live casino?Yes
    📱 Casino App?Not available

    Pros

    • Rewards programme for loyal players
    • Multi-tiered welcome bonus
    • Great live casino with 200 games
    • Industry-standard wagering requirement
    • Secure casino licensed by the UKGC

    Cons

    • Max win from bonuses is £500
    • Customer support is not 24/7

    Game Selection

    There are more than 1,000 games for you to enjoy at Regent Play casino. The game categories they offer are slots, table games, jackpot games, and scratch cards. There is also a live casino from Evolution, where you’ll find about 200 of the most popular table games. Roulette, blackjack, casino poker, and baccarat are among the classics. In addition, Teen Patti, Sic Bo, and game show games are worth a try. 

    The biggest game category is slots, as these games make up almost 800 of the total selection. Video slots are the type you’ll find the most of, and plenty of the popular game providers are represented with their best titles. 

    Bonuses

    A welcome bonus awaits you when you deposit for the first time at Regent Play casino. And the welcome offer often stretches into several of your next deposits. You can claim the bonus if you fund your account with £10 or more. A match-up bonus and free spins are commonly a part of the welcome offer. 

    Bonus terms are what determine whether the bonuses are any good or not. You’ll be happy to know that the wagering requirement is 35x, considered standard at an online casino. But there is also another term you should be aware of that is, unfortunately, quite common at new online casinos, and that’s a limit on how much it’s possible to cash out from a bonus. However, it’s always best not to have such terms, at least the maximum win at Regent Play is set at £500, which is not too bad. 

    Regent Play Bonuses
  • new players only · minimum deposit: £10 · welcome package splits over 3 deposits · 100 spins split to 20 a day for 5 days · wagering: 35x bonus and 50x free spins · offer valid for 1 week · 18+ play responsibly · begambleaware.org · terms apply · info
  • Promotions

    You’ll get to partake in several other campaigns and promotions while playing at Regent Play casino. The complete list of all offers can be found on the casino’s website, and we can also recommend that you sign up for promotional emails. The best part of the bonus scheme is the Regent Play rewards programme. Through this, loyal players will be rewarded with bonuses as they progress through the programme levels. 

    Security

    In terms of security, the Regent Play casino couldn’t be better. The UKGC licenses it, and the company behind the casino is Marketplay Limited, which also operates several other UK-facing online casinos. You can be sure that the games offered are safe and that all data you submit through the website, including your payment information, is kept safe. 

    Deposits & Withdrawals

    When depositing into your account, all transactions are instant. Your funds will be available within your account so you can start playing immediately, and you never have to wait for the money to arrive. You have several options when making your deposits:

    • Visa
    • MasterCard
    • Trustly
    • PayPal
    • Skrill
    • Paysafecard

    Withdrawals should always be returned to the same payment method used for the deposit you won. If that’s not possible, you’ll see your available options when you’re on the casino’s cashiers page for withdrawals. 

    Mobile Casino

    Playing from a mobile device is as simple as can be. You enter the website through your preferred mobile web browser, and the site will be optimised for your screen size and operating system. There’s no need for a casino app, nor for any other software specific for playing in the Regent Play mobile casino. 

    #5 Spin Rio

    A brand-new online casino that might appeal to some players is Spin Rio casino. Here, they offer 1,000 games and more than 800 slots. The live casino is also worth a visit, as it features more than 180 table games. If you’re into jackpot games and scratch cards, Spin Rio online casino offers those game types. 

    To get off to a good start, you can claim the Spin Rio new online casino welcome offer, which is available to all new players signing up from the UK. You’ll get a nice mix of a match-up bonus and some spins on a slot, all for a minimum deposit of £10. 

    If you’re worried about security when playing at any of the latest new casinos, you can rest assured that Spin Rio has the highest security standards. The company behind the casino is Marketplay Limited, and the licence it’s operating under is from the UKGC. 

    Spin Rio Casino Details: 
    📅 Launched in:2021
    🏢 Brand owner:Marketplay Ltd.
    ⚖️ License:UKGC
    💬 Support hours:8:00 to 00:00 CET
    🃏 Number of casino games1000+
    🎥 Live casino?Yes
    📱 Casino App?Not available

    Pros

    • Play slots, table games, and scratch cards
    • Live casino from Evolution 
    • Match-up bonus and spins for new players
    • Fully optimised mobile casino
    • Secure and licensed by the UKGC

    Cons

    • Max withdrawal from a bonus is £500
    • Limited support opening hours

    Game Selection

    Slots are the most common game type at Spin Rio casino. There are more than 800 games, so finding one you want to play shouldn’t be a problem. Many game providers are represented, making up a good mix of games and game mechanics. 

    Table games are also a big category, and the most popular of the classic casino games can be found within the Spin Rio live casino. With more than 180 live dealer games, you’re sure to find a table you’d like to join. Other games at Spin Rio include scratch cards and jackpot games. 

    Bonuses

    The first bonus at Spin Rio is the welcome bonus for all new British players. Typically, this consists of free spins and some extra money; to claim the offer, you’ll only have to deposit a minimum of £10. If you’d like to max out the match-up bonus, you can choose to deposit more. 

    Bonus terms for the welcome offer are fairly good, except that, like many new online casinos, they come with a term for a maximum win from a bonus. This is set at £500 and is therefore not too bad, the best casinos in the industry don’t limit how much players can withdraw from their bonuses.

    Spin Rio Bonuses
  • registered players only · minimum deposit: £10 · wagering: 35x (fs) · 18+ play responsibly · begambleaware.org · terms apply · info
  • new players only · minimum deposit: £10 · wagering: 35x (b) · 18+ play responsibly · begambleaware.org · terms apply · info
  • Promotions

    You’ll get to claim more bonuses after you’re done with the welcome bonus, and you can see all active campaigns on the casino’s promotions page. You’ll also be able to sign up for bonus offers via email, which is always recommended. If not, you might miss out on some of the short-term offers they have. 

    Security

    There’s no reason to worry about security at Spin Rio casino. The casino is operated by Marketplay Limited, which also operates other online casinos for the UK market, and it’s fully licensed to do so by the UKGC. The website security is also good, thanks to the 128-bit SSL encryption they use. 

    Deposits & Withdrawals

    No matter which deposit method you choose, you never have to wait for the money to be added to your player account after you’ve completed the transaction. You can start playing straight away, and the deposit methods you can choose from are:

    • Visa
    • MasterCard
    • Trustly
    • PayPal
    • Skrill
    • Paysafecard

    Most withdrawals will be processed back to the same payment method your winning deposit came from, but in some cases, that might not be possible. If it’s not, you’ll be given an alternative method, visible on the cashout page. 

    Mobile Casino

    You’ll play from your mobile web browser when you play from a mobile phone or a tablet. There’s no need to download an app, as the website is fully optimised to work from all devices. You’ll have full access to all games and website features, so you won’t miss out on anything even though you’re playing from a small screen. 

    Reasons to Join a New Online Casino Site

    Several factors contribute to the popularity of new online casinos, from increased convenience and more appealing bonuses to a drastic increase in game variety and exciting new features. These days there are so many online casinos that players have the freedom to choose only the best. We at GoodLuckMate want our readers to receive the most educated advice regarding online casinos. We also want them to know what to look out for themselves.

    Below are the exact reasons why new online casinos are worth joining:

    Bonuses and Promotions

    Many new casino sites offer generous bonuses and promotions in the hope of drawing in new players to their platform while competing with the leading sites. These incentives usually include free spins, bonus funds, weekly bonuses, cashback, etc. We need to stress that although a promotion might look exciting, it is always worth reading the terms and conditions of the offer to really know the value of a bonus.

    Top Quality Games

    The best new casino sites are all about quality. By partnering with renowned developers, they feature casino games with top-quality graphics, immersive sounds, and HD video streaming capabilities, among other various things, to offer a fun gaming experience. On our GoodLuckMate website, you will be able to learn more about who are the best game developers in the game.

    Security and Safety Measures

    New online casinos that are properly licenced keep their customers’ safety at the forefront. They employ modern safety protocols such as SSL encryption to keep customer information safe and hackers at bay. Such casinos also have privacy policies clearly outlining how they use and protect customer information.

    Encouraging Constant Feedback 

    New online sites prioritise and encourage constant feedback to tailor their offerings based on players' needs. Receiving and responding to feedback helps new casinos guarantee a high-quality, customer-centric gaming experience. Since a casino is only as good as its reputation, the first few years of an online casino, you can expect the service offered to be stellar.

    Excellent Customer Support

    Knowing the importance of customer satisfaction, the best new platforms offer top-notch customer support. Reputable casinos have a team of professional customer service representatives dedicated to handling issues and inquiries efficiently. Such platforms also offer support through multiple channels, i.e., live chat (the best ones offer 24/7 support), email, phone, and FAQ pages.

    Tips For Choosing New Online Casino Sites

    Several factors worth considering can help narrow your search for a reputable casino you can sign up with. This portion outlines some essential ones to help you choose a new online casino.

    Game Variety

    Checking the game variety is an essential prerequisite for choosing an online casino. Players typically have their preferences when it comes to online gambling. While some gamblers may gravitate towards slots, others may prefer table games. A wide variety of casino games gives you numerous options to choose from.

    Seek Only the Best Bonuses

    Narrow down sites that provide attractive yet realistic welcome packages, returning player bonuses, loyalty rewards, and other options. We also recommend looking into the terms and conditions of the incentives offered to confirm that they are transparent and achievable.

    Don't be suckered in by huge match deposit offers, as they may carry large wagering requirements. Before making a commitment, make sure you know exactly how the bonus works.

    Fees

    When choosing an online casino site, ensuring no surprise fees are associated with deposits and withdrawals is crucial. The best way to go about this is to be vigilant while looking into the terms and conditions of your potential casino platform before signing up. 

    Licence 

    To ensure a safe and reliable gambling experience, we urge that you only sign up with online casinos licenced by reputable regulatory bodies, such as the UK Gambling Commission. Proper licencing makes a casino site reliable and safe as it must adhere to strict safety and fairness regulations.

    Online Gambling Community 

    Connecting with the online gambling community is another great way to check whether any casino you are interested in is worth signing up for. This will allow you to conveniently get honest, in-depth reviews from various user experiences. Gambling forums and legit review sites can be excellent sources of information when it comes to checking the reputation of a new casino site.

    Reliable Customer Support 

    Contact your potential casino’s customer service team with any concerns or questions. That way, you will know what level of customer service you can expect from the platform. Reputable casinos usually offer customer support via multiple channels like live chat, telephone, and email. If you run into genuine issues while gambling, you want to rest assured that someone is there to help you.

    Terms and Conditions 

    Reading and understanding the terms and conditions of an online gambling site is crucial for players to understand their rights and responsibilities. These terms outline the platform’s policies on data privacy and provide important information needed to verify the legitimacy of the gambling site. They also provide valuable insight into the site’s fairness, safety, and transparency protocols.  

    Nerijus Grenda
    Nerijus Grenda
    Last Update: 11 Feb 2024
    Nerijus Grenda is a prolific contributor to the GoodLuckMate site. With a deep understanding of the online casino industry, gained from his own experience as an avid player, he offers valuable insights on what sets the best casinos apart from the rest. As a writer, Nerijus shares his expertise through expert analysis and thoughtful commentary on various topics related to online gambling, including casino reviews, game guides and industry trends.
    Q: 

    Dispute resolution – can I get help from a third party?

    A: A gambling license is intended to protect players, and one of its main functions is to provide a mechanism for resolving disputes when they come up. If you have a dispute with a casino, and the casino is being unreasonable, the gambling authority will help you. For many licenses, this means you can contact the gambling authority to get help processing your withdrawals, claiming money the casino has debited from your account, or resolving other disputes that might arise. The likelihood that the gambling authority will help you in ways that are effective, however, depends on the procedures they have in place for this. This is yet another reason why choosing to play at a casino that has a safe license is important.

    Getting help directly from the gambling authority is not always necessary, or even an option. A lot of regulators have now enforced third-party dispute resolution. This means casinos must have an agreement with an arbitrator who will look into disputes on the behalf of players from a particular casino. This ensures your dispute will be reviewed by an objective third party. All trusted online casinos have information about arbitration on their websites if they use this option, or they’ll have the contact information for the gambling authority you should consult. However, you should always try to resolve your issues with the casino first, and a lot of casinos have separate email addresses specifically for handling complaints.

    Q: 

    Secure payments – can I trust a casino with my money?

    A: If you’re worried about the security of the transactions you’re making at a casino, you should look for a logo with the acronym PCI DSS. This stands for Payment Card Industry Data Security Standard, and this is something the payment industry has created. If you see this logo, it means the casino can be trusted for safe money transactions since they follow all of the rules set by the payment industry. Information about this can also be found in an FAQ section on the casino’s website.

    Another thing to look out for in terms of payments is where your money is kept while you play. Some gambling authorities, all of the best ones actually, regulate what the casino can do with your money while they are holding it. Your money shouldn’t go into a general bank account held by the casino; it should go into an account that is strictly for holding player funds. This means that as long as you have the money in your player account, it can’t be spent by the casino. Your deposit will be kept separate from the operating funds of the casino until your player account is empty, which will happen if you make a funds withdrawal or if you lose the money while playing.

    Q: 

    Fair gaming – do the games give me a fair chance to win?

    A: The best known system tool for ensuring that a casino offers fair games is eCogra; however, there are other providers that also offer these kinds of systems. You want to make sure that the casino is using a certified third-party control system to ensure that the games of chance you’re playing are actually based on chance and not on other types of metrics. Rigged games are ones that have been set up to pay out less than they claim to or ones that give some players a greater chance of winning than others.

    The eCogra logo can often be found in the footer of the casino’s website, but not all casinos choose to display it. If you can’t see this logo, go to the FAQs and see if you can find information about random number generators. If there are no FAQs on the site, check out their terms and conditions or contact the casino’s support and ask how they ensure their games are safe.

    Q: 

    Encrypted website – how is my information kept safe?

    A: An SSL-encrypted website should be mandatory for any casino, and very few casinos operate without this or similar safe encryption features. Always keep in mind that you are giving the casino quite a bit of sensitive information, including your payment details. When you’re uploading and sending documents to verify your identity, you want to make sure that no unauthorized third-party has access to them. Site security, therefore, doesn’t only include the website itself but also what the casino does on the backend. You should always look into a casino’s data security. You’ll normally find information about this in their terms and conditions and their privacy policy. If in doubt, contact their support and ask for more detailed information.

    Most trustworthy casinos have information about site security in the website footer, so simply scroll down and look for the logo of a well-known security system.

    Q: 

    Gambling license – can I play at a casino from my country?

    A: The gambling license a casino operates under will have a big impact on your security. Not all licenses are equally safe for players for the simple reason that they are issued by different gambling authorities that work in different ways and have different rules. The rules and regulations may be quite similar, but the way they are enforced is a different story entirely. For example, if a casino doesn’t comply with the regulations, some gambling authorities may just issue a fine while others may revoke the casino’s license outright. How often gambling authorities show up for an unscheduled inspection or control will also vary.

    The biggest differences between a safe, high quality gambling license and one that isn’t as good will usually show up in the areas of fair gaming, dispute resolution and the rules and systems for identifying and handling problem gamblers (responsible gambling). If your country of residence has its own gambling authority, playing at casinos that are licensed by them will be the safest option for you. Other international licenses that can be trusted are issued by the Malta Gambling Authority and the Gibraltar Regulatory Authority. Curacao eGaming is getting better at protecting players whereas licenses from Panama and Costa Rica, for instance, are considered less safe. The worst option is obviously a casino with no license whatsoever.

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