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PlayFrank Casino Review UK

PlayFrank casino, which was acquired by the Aspire Global network around a year ago, must have done something right to attract such an industry heavyweight.

Our rating
Game Selection
UK Bonus Offers
Customer Support
Payment Methods
Security & Licensing
Pros & Cons
Easy to use interface
Phone support not available
Great selection of games
Progressive jackpots missing
Licensed and regulated casino
Generous welcome bonus
Great bonuses and promotions

UK Bonus Offers

PlayFrank Casino Welcome Bonus

Your PlayFrank adventure has the potential to start on the best foot. This is all thanks to the welcome bonus package the casino usually offers its customers. But before you get too excited about the offer, this package rarely includes a PlayFrank casino no deposit bonus. That doesn’t have to get you all gloomy. 

The welcome offer often includes a deposit bonus that comprises percentage matches. On some occasions, the casino could spread the offer over several deposits to make the deal even sweeter.

And as if that’s not enough, the operator normally includes PlayFrank bonus spins to further enhance the offer. As is the case with many casinos offering bonus spins, you can only use them on certain slot games specified on the offer page.

Current PlayFrank UK OffersOffer DetailsClaim Offer
🎁 Welcome Bonus100% up to £100 + 50 Free Spins
🎁 No Deposit Bonus


PlayFrank Bonus Terms

In the event the casino decides to spread the welcome offer over several deposits, you will have to deposit the set minimum amount for each offer. The good news is the amount tends to be within the industry average. Furthermore, the casino rarely asks for a PlayFrank bonus code to activate the offer. 

Then, the wagering requirements await. But there’s nothing much to worry about since the casino usually sets the number of times you must roll over the bonus funds at the average rate. This playthrough requirement usually applies to the winnings from the bonus spins.

That’s not all! Another condition you may want to keep in mind when meeting these requirements is the maximum bet amount. The casino also usually sets a cap on the maximum amount players can win when using the bonus funds. 

Ongoing PlayFrank Promotions

There’s rarely a shortage of ongoing PlayFrank casino bonus offers after depleting the welcome package. Fans of both one-time offers and engaging tournaments usually have something to boost their bankrolls. 

PlayFrank Tournaments
PlayFrank Tournaments

PlayFrank casino hosts various tournaments featuring specific games or developer titles. Compete to climb the leaderboard for a chance to win bonus funds or spins – often without requiring bonus codes. Some tournaments even come with no wagering requirements on the winnings.

PlayFrank Bonus Spins Offers
PlayFrank Bonus Spins Offers

Fans of one-time bonuses have several deals as well. The most common options include PlayFrank bonus spins. And as you might have expected, these spins are usually restricted to specific slot games. 

PlayFrank Reload Bonuses
PlayFrank Reload Bonuses

PlayFrank casino frequently offers deposit bonuses. Usually, there's a maximum bonus amount you can claim. While PlayFrank promo codes are rarely used, it's best to check the terms for each promotion.

PlayFrank Cashback Offers
PlayFrank Cashback Offers

Since losses are also part of the game, the casino usually gives players a chance to recoup a certain percentage of their losses. That is through the PlayFrank casino cashback bonus. Ensure you read the terms of the offer to find out whether there are game restrictions. 

PlayFrank Email & Newsletter Promos
PlayFrank Email & Newsletter Promos

You could also get the latest deals through email notifications. But first, ensure you subscribe to the casino’s newsletter. 

Game Selection

Navigating through the PlayFrank online casino catalogue is made convenient with a range of categories for both regular and live casino games.

The game selection screen includes a search bar at the top right for finding specific titles. However, it would be beneficial to have additional filters, such as sorting by game providers, to further enhance the user experience.

PlayFrank Game CategoryDescription
🎰 SlotsOver 1,800 slots from 40+ top provider
💰 Jackpots40+ progressive jackpot slots
🎲 Live Game Shows15+ immersive live dealer games


Slot Games

There are over 1,800 slots to choose from here, developed by a large variety of providers. NetEnt, Red Tiger Gaming and Quickspin are just a few examples of providers that you can expect to find.

This means that there is a great potential to find the right game for you, including some of the most widely popular titles out there. Dead Or Alive II, Immortal Romance, and Big Bad Wolf are all very popular slot games, amongst an extensive and highly appealing collection.

The diversity of themes and mechanics is incredibly competitive with even the most slot-focused online casinos.

PlayFrank Live Casino

The live casino section offers a selection of 15 games, mainly featuring various live casino game shows. These include speciality games like Football Studio and Dream Catcher, all provided by Evolution Gaming.

The only table games found in this catalogue is Andar Bahar, Teen Patti and Casino Poker.

The absence of traditional Blackjack, Baccarat, and Roulette tables is notable and may disappoint players looking for live blackjack casinos

PlayFrank Games

Game selection at PlayFrank


Upon registering, we noticed the clean and colourful user interface, which is both stylish and user-friendly. Navigating the site is easy with a convenient sidebar and a top menu icon providing quick access to various pages.

However, improvements like filter options and more details on the game selection screen would enhance the overall design.

Casino PlatformUsability Support
💻 Desktop - Windows✅ Supported
💻 Desktop - Mac✅ Supported
🌐 Web Browser - Chrome✅ Supported
🌐 Web Browser - Firefox✅ Supported
🌐 Web Browser - Safari✅ Supported


PlayFrank Mobile Casino & Apps

The same great design and functionality can also be found on the PlayFrank mobile casino. A few things have been moved around to optimise the site for smaller screens. However, this doesn’t come at the cost of the attributes found on the desktop version.

Based on our experience, you will most likely be very happy with what is provided by the mobile version. The benefits of being able to play from wherever you are, while still having a choice of over 1,000 games, nicely packaged in a modern and accessible design can still be enough to outweigh certain functional sacrifices.

Mobile PlatformUsability Support
📱 Mobile - Android✅ Supported
📱 Mobile - iOS✅ Supported
📱 Casino App❌ Not available


PlayFrank Mobile

PlayFrank screenshot
PlayFrank screenshot
PlayFrank screenshot
PlayFrank screenshot
PlayFrank screenshot
PlayFrank screenshot
PlayFrank screenshot
PlayFrank screenshot
PlayFrank screenshot

UK Customer Support

PlayFrank Support OptionDescription
📚 FAQ PageAnswers to most common questions
💬 Live ChatInstant support via chat
📧 EmailWeb form or send an email to [email protected]


The Player Support section, found at the footer of the site, is a great place to start for keeping yourself informed. From here you can find an assortment of helpful pages and resources to get a better understanding of certain aspects, such as security and fair play, as well as an extensive FAQ page.

These are the main categories in the PlayFrank FAQ:

  • Games Information
  • Deposit
  • Cash Out
  • Submit Documentation
  • Technical Problems
  • Bonus Policy
  • The History Of Scratch Cards
  • Forgot Your Password
  • Frequently Asked Questions

The PlayFrank support team can be contacted via email or live chat and is available from 08:00 CET to 00:00 CET, every day of the week.

It is definitely not a poor showing being only down for eight hours a day, however, many other casinos are able to provide support on a 24/7 basis. Sometimes those extra eight hours can make all of the difference.

The live chat function does have some great functions though, such as being able to attach documents and having full emoji support.

PlayFrank Support

Payment Methods

Depositing at PlayFrank Casino is easy and prompt with the help of swift payment methods.

PlayFrank Deposit MethodsMinimum DepositFeeProcessing Time
💳 VISA & Mastercard£10NoneInstant
🌐 PayPal£10NoneInstant
🌐 Astropay£10NoneInstant
🌐 Skrill£10NoneInstant
🌐 MuchBetter£10NoneInstant
💳 Paysafecard£10NoneInstant
Looking to deposit less?

The minimum deposit at PlayFrank Casino is £10. If you're looking to deposit less, check out our list of £5 deposit casino sites, supporting smaller transactions of £5 or less.

PlayFrank Withdrawal Review

The withdrawal screen is blocked off until you have made a deposit, which limits the transparency of the available options and any restrictions present. We can however say that there is a withdrawal limit of £50,000 per month, which is nice and high.

PlayFrank Withdrawal Times

PlayFrank Withdrawal OptionsWithdrawal Time
💳  Visa0-6 working days
💳  Mastercard0-6 working days
🏦 Trustly0-4 working days
🌐 PayPal0-2 working days
🌐 Astropay3 working days
🌐 MuchBetter0-2 working days
🌐 Skrill0-2 working days


PlayFrank KYC Process

Verification is a crucial step at licensed UK online casinos. To comply with anti-money laundering laws, you'll need to provide documentation confirming your details. Typically triggered during withdrawal requests, it involves submitting proof of address, identity, and ownership of your deposit method.

Use the document uploader in the Account Details section for a quick onsite verification process. This eliminates the need for email and ensures a secure and streamlined experience.

Keep in mind

Completing the KYC process promptly upon account creation prevents potential delays in future withdrawal requests that require documentation processing.

Security & Player Safety

PlayFrank is licensed by not one, but two, highly regarded licensing bodies. Carrying licenses from the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC) takes a lot of hard work and particular attention to varying legislation.

A Privacy Policy page can also be found within the footer of the site. This page provides a detailed explanation of what data is being stored, while also covering how the site extracts and uses your information.

What you might find most useful though, is the section covering your rights. This policy bases your rights on EU policy, covering your ability to obtain or delete information stored on you, for example.

Final Verdict

We feel that PlayFrank UK casino lives up to its great first impressions, for the most part. The collection of over 1,800 games and a very enticing welcome package do a great job of welcoming new players into the casino.

There is something to be said for a welcome offer that includes bonus spins, without the cost of steep wagering requirements. We also really like the design that injects some fun into gaming, rather than a serious or exclusive feel given off by many other sites. This is all supported by a great backbone of informative pages and both UKGC and MGA licenses.

There were some drawbacks that we mentioned in this PlayFrank Casino review. One notable drawback is the absence of table games in both the RNG and live versions. Unfortunately, players won't find traditional table games like blackjack, roulette, or baccarat among the gaming options. This could be a downside for those who enjoy the classic casino experience in the form of live roulette casino games or blackjack. The current focus seems to be on slots and live game shows.

PlayFrank Casino

What to Expect
  • Huge selection of games
  • Modern and colorful site design
  • Extensive help and support pages
  • Multi-tiered rewards program
  • Easy to use interface
Nerijus Grenda
Nerijus Grenda
Last Update: 08 Jan 2024
Nerijus Grenda is a prolific contributor to the GoodLuckMate site. With a deep understanding of the online casino industry, gained from his own experience as an avid player, he offers valuable insights on what sets the best casinos apart from the rest. As a writer, Nerijus shares his expertise through expert analysis and thoughtful commentary on various topics related to online gambling, including casino reviews, game guides and industry trends.
Eve Luneborg This article has been Quality Assured by Eve Luneborg
Top PlayFrank bonus
  • new players only · minimum deposit: £20 · wagering: 35x (b), 7 days · wagering: 35x (fs), 1 days · 18+ play responsibly · · terms apply · info
  • Casino details
    English · German · Hindi
    United Kingdom
    Malta Gaming Authority · UK Gambling Commission
    Aspire Global International Ltd.
    NetEnt · Microgaming · Play'n GO · Evolution Gaming +25
    Casino type
    Accepted payment methods
    Game categories

    0 player reviews

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    Leave your feedback

    What are the wagering requirements at PlayFrank?

    A: Before you’re able to cash out the winnings from your PlayFrank bonus you’ll need to complete a wagering requirement of 35x. Once this has been done your bonus money will be converted into real cash that you can withdraw.

    Does PlayFrank have a mobile casino?

    A: Yes, you can play at PlayFrank from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.

    Does PlayFrank have an FAQ?

    A: Yes, PlayFrank has an FAQ page, and there you’ll find answers to all the questions players frequently have at PlayFrank. If you can’t find answers to your questions on that page, simply contact their support department.

    Is it safe to play at PlayFrank?

    A: Yes, since PlayFrank has a valid gambling license and a fully encrypted website, you’ll be perfectly safe playing here.

    Does PlayFrank Casino have any sister sites?

    A: Yes, PlayFrank Casino has sister sites under the same operator (Aspire Global). They include Hopa Casino, Karamba Casino, Casiplay, Queen Play, and more.

    Is there a PlayFrank Casino app?

    A: No, PlayFrank Casino does not have a dedicated mobile app, but the website is optimised for mobile play.

    What are the PlayFrank withdrawal times?

    A: PlayFrank withdrawal times typically range from 0 to 6 working days, depending on the chosen withdrawal method.

    Do I need to use a PlayFrank bonus code?

    A: PlayFrank bonus codes are not frequently required, but it's advisable to check the specific promotion terms to confirm whether a code is needed.
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