Acquired by the Aspire Global network around a year ago, PlayFrank certainly must have done something right to attract such an industry heavyweight. It certainly does a lot to give off a strong first impression, with a colorful and modern user interface and a very generous welcome offer. Standing out is certainly important in such a competitive market, but whether this casino manages to do so, without sacrificing all the things players enjoy, is yet to be seen. Keep reading our PlayFrank review to find out.
PlayFrank Casino Welcome Bonus
Your PlayFrank adventure has the potential to start on the best foot. This is all thanks to the welcome package the casino usually offers its customers. But before you get too excited about the offer, this package rarely includes a PlayFrank casino no deposit bonus. That doesn’t have to get you all gloomy.
The welcome offer often includes a deposit bonus that comprises percentage matches. On some occasions, the casino could spread the offer over several deposits to make the deal even sweeter. Note that the casino usually has a cap on the maximum bonus amount you can get.
And as if that’s not enough, the operator normally includes PlayFrank bonus spins to further enhance the offer. As is the case with many casinos offering bonus spins, you can only use them on certain slot games specified on the offer page. Something else you may have to consider is whether the country is eligible for the offer. And this is just one of the conditions to keep in mind.
PlayFrank Bonus Terms
In the event the casino decides to spread the welcome offer over several deposits, you will have to deposit the set minimum amount for each offer. The good news is the amount tends to be within the industry average. Furthermore, the casino rarely asks for a PlayFrank bonus code to activate the offer.
The wagering requirements await afterward. But there’s nothing much to worry about since the casino usually sets the number of times you must rollover the bonus funds at the average rate. This playthrough requirement usually applies to the winnings from the bonus spins.
That’s not all! Another condition you may want to keep in mind when meeting these requirements is the maximum bet amount. The casino also usually sets a cap on the maximum amount players can win when using the bonus funds.
Ongoing PlayFrank Promotions
There’s rarely a shortage of ongoing PlayFrank casino bonus offers after depleting the welcome package. Fans of both one-time offers and engaging tournaments usually have something to boost their bankrolls.
Starting with the tournaments, the casino tends to offer several of them based on specific games or titles from certain developers. Your job while participating in these competitions is to climb the leaderboard and end the tournament in the best position possible.
Bonus funds are often the rewards players get although there are instances where the operator could also offer bonus spins. The best part about these competitions is you rarely need a PlayFrank casino bonus codes. Some of these competitions don’t impose wagering requirements on the funds won.
Fans of one-time bonuses have several deals as well. The most common options include PlayFrank bonus spins. And as you might have expected, these spins are usually restricted to specific slot games.
Deposit bonuses are also quite common with a maximum bonus claimable. Since losses are also part of the game, the casino usually gives players a chance to recoup a certain percentage of their losses. That is through the PlayFrank casino cashback bonus. Ensure you read the terms of the offer to find out whether there are game restrictions.
You could also get the latest deals through email notifications. But first, ensure you subscribe to the casino’s newsletter.
Searching through the catalogue of PlayFrank Casino games is made easy, thanks to a variety of categories you can browse through. Different game categories appear when choosing between regular casino and live casino games, which includes the lobby that contains several subcategories. In addition to this, you can also find a search bar at the top right of the game selection screen, allowing you to search for specific titles. While this is all very good, we would like to see filters be implemented into the search options. Allowing players to filter by the game providers, for instance, would be very much appreciated.
Slots and Table Games
There are over a thousand slots to choose from here, developed by a large variety of providers. NetEnt, Microgaming and Quickspin are just a few examples of providers that you can expect to find. This means that there is a great potential to find the right game for you, including some of the most widely popular titles out there. Dead Or Alive II, Immortal Romance, and Big Bad Wolf are all very popular slot games, amongst an extensive and highly appealing collection. The diversity of themes and mechanics is incredibly competitive with even the most slot-focused online casinos.
It doesn’t end with slots though, as you are also able to choose from a large number of table games. There are around 40 tables to choose from, including various different types of Blackjack and Roulette, as well as some speciality games mixed in. There is, however no indication of Video Poker and other more niche game types, which is slightly disappointing. While these types of games might not be as popular as slots, there is still a large audience for them. What’s more disappointing is the distinct lack of progressive jackpots, which often have their own dedicated category at other casinos. We sincerely hope that PlayFrank will rectify this in the near future, as it adds a serious dampener on an otherwise impressive games catalogue.
Live Casino Games
The live casino section makes an excellent showing. With over 100 live tables, there is certainly enough choice to be found here. The vast majority of these tables consist of Blackjack, Baccarat and Roulette variations, while there are also a few Poker tables to be found. All of the tables have their minimum and maximum bet amounts showing directly on the thumbnail, which is excellent. We always appreciate when extra information is added to the game selection screen.
It seems that the entire collection is provided by Evolution Gaming, as we were unable to find tables provided by other studios. This isn’t necessarily a bad thing, though, as Evolution Gaming is highly regarded for its excellent production values and its range of speciality games. Football Studio and Dreamcatcher are a couple of examples of such speciality games, provided by Evolution Gaming, which always makes for great additions to the live games catalogue. Offering unique and interesting mechanics while retaining the same quality live gaming atmosphere is simply a great asset of speciality games that is sorely missed when not available.
What immediately struck us, upon account registration, was the clean yet colorful user interface. All of the menus and icons are nicely stylized without sacrificing usability, which helps a lot when it comes to navigating through the site. There is a nice sidebar to hop from page to page, although a lot more depth is put into the menu icon at the top of the sidebar. This icon provides you instant access to practically every page of the site, making it easy to find exactly what you are looking for. We would very much appreciate it if this same attention to usability would be put into the game selection screen though. Filter options and more information displayed within the game thumbnails would go a long way into making this a perfectly designed site.
At the moment there only appears to be two supported languages; English and German. While it is a good effort to have more than just an English display, we have experienced a lot of other sites that are able to provide several language options. Naturally, the more languages a site supports, the more accessible it becomes to a wider player base.
The same great design and functionality can also be found on the PlayFrank mobile casino. A few things have been moved around to optimize the site for smaller screens, however this doesn’t come at the cost of the attributes found on the desktop version. There is one major exception to all of this though, which could be a dealbreaker for some. It seems that virtual table games have almost been completely forgotten about on the mobile site, as there is no dedicated category for them and the selection has been vastly diminished. We can find no reason whatsoever as to why this was done, as it is not typical for a casino to forego an entire games category that could just as easily function on a mobile platform.
If you are not too concerned about virtual table games and are more interested in slots and live games, then you will most likely be very happy with what is provided from the mobile version. The benefits of being able to play from wherever you are, while still having a choice of over 1,000 games, nicely packaged in a modern and accessible design can still be enough to outweigh certain functional sacrifices.
The More Info and Player Support sections, found at the footer of the site, are a great place to start for keeping yourself informed. From here you can find an assortment of helpful pages and resources to get a better understanding of certain aspects, such as security and fair play, as well as an extensive FAQ page.
These are the main categories in the PlayFrank FAQ:
- Games Information
- Cash Out
- Submit Documentation
- Technical Problems
- Bonus Policy
- The History Of Scratch Cards
- Forgot Your Password
- Frequently Asked Questions
The PlayFrank support team can be contacted via email or live chat and is available 08:00 CET to 00:00 CET, every day of the week. It is definitely not a poor showing being only down for eight hours a day, however, many other casinos are able to provide support on a 24/7 basis. Sometimes those extra eight hours can make all of the difference, especially when having to consider different time zones. The live chat function does have some great functions though, such as being able to attach documents and having full emoji support.
There are seven different currencies to choose from when first registering an account, including euros and US dollars. Visa, MasterCard, Trustpay, Skrill and Neteller, ePay.bg, as well as a few other options are available, with the minimum deposit amount starting at €10. We were however unable to see any bank transfer methods being available to deposit with. The withdrawal screen is also blocked off until you have made a deposit, which does limit the transparency of the available options and any restrictions present. We can however say that there is a withdrawal limit of €50,000 per month, which is nice and high.
There is no dedicated deposits and withdrawals page to be found on-site, which we do hope to be amended upon in the near future. It is quite common to see an online casino provide detailed breakdowns of the different payment methods, as well the parameters surrounding them, regarding fees and processing times for example.
Verifying Your PlayFrank Account
Account verification is an important process to complete at any licensed online casino. As per anti-money laundering legislation, you will be asked at some point to send in documentation to verify your ownership of your registered details. This process usually starts when requesting a withdrawal (or on account creation for players from the UK) and will require you to send in a proof of address, proof identity and proof of ownership of your chosen deposit method.
A document uploader can be found from the Account Details section, allowing you to verify your account directly onsite. This means that you don’t have to go through your email provider, making the process more streamlined and secure. Another benefit is allowing you to complete your end of the process immediately upon account creation. This will help prevent any unforeseen delays to your future withdrawal requests, as this will otherwise be halted by the need to process your documentation.
PlayFrank, just like its numerous sister sites among which are Chilli Spins and Plaza Royal, is licensed by not one, but two, highly regarded licensing bodies. Carrying licenses from the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC) takes a lot of hard work and particular attention to varying legislation. While the UKGC only holds domain over the UK, it can be seen as nothing but a good sign when a casino is able to acquire and maintain a license from them. The MGA is much more widely recognized and plays a huge part in requiring player protection and safety, as well as an overall high standard for operation. Both authorities ensure players here are protected and taken care of. All the positive PlayFrank reviews from users and resolved complaints support this thesis.
We feel that PlayFrank lives up to its great first impressions for the most part. The collection of over 1,000 games and a very enticing welcome package does a great job of welcoming new players into the casino. There is definitely something to be said for a welcome offer that includes bonus spins, without the cost of steep wagering requirements. We also really like the design that actually injects some fun into gaming, rather than a serious or exclusive feel given off by many other sites. This is all supported by a great backbone of informative pages and both UKGC and MGA licenses.
There were some drawbacks that we mentioned in this PlayFrank Casino review. It is disappointing to see that the mobile site does seem to have made some sacrifices along the way. We really hope that virtual table games will get the attention that they deserve in future updates to the mobile version. The same could be said for progressive jackpots across both platforms, as this is usually quite a major selling point for online casinos that are able to provide them. The last mention should be given to how promotions are handled by PlayFrank. This is purely a subjective point, as different people like different promotional structures. The replacement of regular promotions, in favour of daily challenges, might not be for everyone. We can at the very least say it is something new and different, which does a great job of standing out from the crowd.