Malta is one of the smallest members of the European Union (EU) and has been a major online casino hub for years. Several hundred gambling operators have settled on the tiny island south of Italy. Malta has had its own gaming license for online casinos since 2000 and is a very interesting jurisdiction for many reasons. As Malta is part of the EU, the MGA remote gaming license opens up many opportunities.
A basic distinction is made between four different gaming licenses with the MGA:
Player protection is very important to the Malta Gaming Authority. This responsibility is also passed onto the operators, who are required to maintain a high standard in this area. All online casinos that are licensed in Malta must offer players a wide range of options for self-protection. This includes different betting limits and restrictions. Particular emphasis is placed on the option of self-exclusion and its seamless implementation. Operators are audited regularly and there are large fines if they fail to comply with the regulations. This can even result in loss of the license if the rules are continually disregarded.
All online casinos with a Maltese MGA license are regularly checked for their fairness. This includes the games and the random number generators among other things. Additionally, independent institutes such as eCOGRA or iTech Labs are often commissioned in MGA casinos to test the integrity of the games. All random number generators (RNG) are certified and this ensures that the online casinos and their staff have no influence on the outcome of the results. Therefore, provably fair games can be ensured by the regulator.
Any MGA license holders must publish an interactive seal of approval by the regulator. The seal of approval is just the authority's logo, so you can't really miss it. Once you click on it, you will be taken to a separate page where you can see whether the license is valid.
The page must start with https://authorisation.mga.org.mt to be official. It will reveal license information like the license holder, address, contact number, email address, license status, license type, and licensed website URLs.
Another way to check an operator's license status is to simply check the MGA licensee register. Through this page, you can browse license holders by name, URL, authorisation status, or gaming service.
For the vast majority of players, all interactions with any MGA online casino run smoothly, as the jurisdiction is specially designed to guarantee a fair and professional environment. In rare cases, however, it can happen that the operator and the customer have a dispute and discrepancies arise. In this case, the players can contact the MGA in order to resolve the dispute and act as a mediator. The MGA is considered to be particularly fair and unreservedly takes the side of the player should misconduct on the part of the operator be found.
In 2018, the MGA introduced a new Alternative Dispute Resolution (ADR), which is intended to offer players a convenient point of contact. The online casinos were forced to offer an alternative dispute resolution via an independent third-party provider. Often these are established online portals that assess the dispute neutrally. In any case, the MGA must still be informed by the casino if a complaint is submitted in this way. If no agreement can be reached, the Malta Gaming Authority will continue to intervene itself. Therefore, you can always be sure to be in safe hands.
The exact way of filing a complaint in case you can't come to an agreement with the operator or the ADR is to contact the regulator. This is done through the official MGA page dedicated to lodging complaints. The form includes various fields that require information about you, the online casino operator you're complaining about, and the reason behind your complaint. This form also lets you upload files that support your claims. Once you fully fill out the form, you should submit it and wait for a response.