A bit of history
The company was founded in the earlier years of the online casino industry around 2002, and ever since then, they have not divulged too much information regarding their business structure and how they operate. Virtual Casino Group is registered in Costa Rica along with some of its smaller subsidiary companies and this is also where their main license is held.
However, due to there being no set laws or gambling body in the country of Costa Rica then there are no rules as to how the company and its casinos should operate, hence the acceptance of US players. The Costa Rican license is where many of the known issues of the company stem from. As a result, we cannot declare that the Virtual Casino Group is a current holder of any official gaming license.
Online casinos from Virtual Casino Group
The Costa Rican setup is the reason why the Virtual Casino Group can operate freely around the world from the US to Europe and further afield across the rest of the world. US dollars are the priority currency and English is the one major language across their sites. There are no other currencies and languages available on their sites and so there are very few options that players can choose from.
As previously mentioned, the casinos are powered by RealTime Gaming and although there are on average around 200 desktop and mobile casino games available from this provider, there are no other studios connected to the sites. The licensing issue is the main reason why the popular providers are not listed here, but at least there are slots and table games with some video poker titles being made available as well. See below for just some of the casino brands under the Virtual Casino Group operator name.
Current Virtual Casino Group Brands:
- Virtual Casino
- Wild Vegas Casino
- Ruby Slots
- Prism Casino
- Cool Cat Casino
- Dreams Casino
- Palace of Chance Casino
- Club Player Casino
- Slots of Vegas Casino
This is what you can expect from the casinos
If we take their flagship brand Virtual Casino as an example then new players typically get access to a casino welcome bonus package that often comprises a sign-up bonus and a cashback offer. Additional bonuses on deposits are also available along with other offers based on bonuses with zero rules. Network campaigns aren't that commonly available and ultimately, you need to consider these offers carefully due to the lack of any official gaming licenses in place.
Customer support from Virtual Casino Group is available via its 24/7 live chat which is only accessible when you are logged in. An email address is also made available, but the FAQ sections are hit and miss across their sites and not always available. The same goes for the banking options and although a handful of methods are displayed such as Bitcoin, bank cards, and e-wallets, there are no details that specify the limits, fees, and processing times.
