Antillephone N.V.

What Changed in 2024: The LOK Reform

Curacao’s National Ordinance on Games of Chance (LOK) entered into force on December 24, 2024, and ended the master-license era. Antillephone N.V. (8048/JAZ) – the most widely used of the four master licenses – no longer issues sub-licenses, and the sub-licenses it had issued expired during the 2024–2025 transition period. Licensing is now handled exclusively by the Curacao Gaming Authority (CGA, formerly the Gaming Control Board), which issues direct online gaming licenses (OGL) listed in a public register verifiable at cert.cga.cw. The sections below describe how the Antillephone system worked.

Licensing Jurisdiction

Holding a sub-license from Antillephone N.V. allowed online casinos to offer their services to countries where online gambling is legal and unregulated. With that said, the master license enforced licensing provisions when it came to excluded territories. For instance, operators could not offer their services in the USA, France, Curacao, Dutch West Indies, and the Netherlands. 

Obtaining a gambling license took around four weeks as long as the operator met all requirements. These included describing the games and gaming platforms, certificates that show the games have been tested by a reputable third party, and a server address located in Curacao, preferably in the eCommerce Park. The operator also needed to have a random number generator for draws conducted on the site. Finally, the operator had to have physical offices in Curacao. 

The Main Focus of Antillephone N.V.

Antillephone N.V. focused more on enforcing anti-money laundering laws and regulations than any other regulation. As mentioned earlier, operators wishing to offer their services from Curacao had to provide information about beneficial owners. Furthermore, the technical team from the master license would audit the platform for compliance with AML regulations. 

When it comes to fair gaming, gamblers could rest easy because Antillephone N.V. had measures in place to ensure games on operators’ platforms were fair and independent. Among the requirements when applying for a sub-license, operators had to provide certificates showing their games had been tested by third-party testers. Furthermore, they had to show that they had a certified random number generator for draws.

Security at Online Casinos Licensed by Antillephone N.V.

Most of the online casinos licensed by Antillephone N.V. implement SSL encryption technology to protect players from data leakage and theft. The company also conducts regular audits to ensure operators abide by the set rules and regulations. While that may appeal to many online punters, the master license fails in other areas. Dispute resolution is one of them, but we'll cover that issue in more detail below.

How to Validate an Antillephone N.V. License Status

Licensees with a sub-license from Antillephone N.V. had to display a seal at the bottom of their websites – easily recognizable by its strong orange color. Clicking on this seal redirected you to a validator page showing whether the site truly derived its license from the Master License.

The validator page has a simple design and shows when it was generated. The date should be the date on which you clicked on the logo because that's how the system works. For example, if you open the page on 1st of June 2022, it will say that the page was generated on 1st of June 2022. The validator page also includes the company name, trade name, address, email, and all registered websites under that license.

The main aspect is probably the green line on which the operating status is written in capital letters. If it says "VALID," you have nothing to worry about. Below this part, there's lots of text in small letters, which includes various information like excluded territories, disclaimers, etc.

Antillephone N.V. never had a public registry of license holders, so browsing licensed brands wasn’t an option. Under the LOK this has changed: casinos licensed since the reform hold direct OGL numbers from the Curacao Gaming Authority, verifiable in the CGA’s public register at cert.cga.cw.

How to File a Complaint to Antillephone N.V.

As we already mentioned, dispute resolution and receiving complaints aren't the strongest suits of this regulator. Players will come across a statement listed on its license validator page. This statement says that players should first try to work out disputes with the operator. If this move doesn’t resolve the issue, patrons can move to file a dispute with an independent body. As such, Antillephone N.V. didn’t have an in-house dispute resolution mechanism; since the 2024 reform, complaints about Curacao-licensed casinos go to the Curacao Gaming Authority.

There's no website or anything to guide you through this process. We only found the email address certria@gaminglicences.com in the footer of the validator page. So, we can only assume that sending an email to this address is how one can file a complaint. Again, there are no official documents describing the process, its length, and what to expect from it.