Antillephone N.V. is based in Curacao and is also among the four master license holders. That means it has the authority to sub-license other operators intending to offer online gambling services in Curacao. The company started operations on August 2, 1994. Having said that, there’s little known about this company since there’s no website to refer to. Since Antillephone N.V. gets its master license from the Minister of Justice, its authority is restricted within Curacao. However, almost all iGaming sites sub-licensed by this company allow players from numerous jurisdictions across the world. As far as rules and regulations go, this master license appears to be more committed to responding to players’ issues. For instance, it requires operators to implement anti-money laundering programs. We take a look at this and more aspects around Antillephone N.V.
Holding a sub-license from Antillephone N.V. allows online casinos to offer their services to countries where online gambling is legal and unregulated. With that said, the master license has shown to enforce licensing provisions when it comes to excluded territories. For instance, operators cannot offer their services in the USA, France, Curacao, Dutch West Indies, and the Netherlands.
Obtaining a gambling license takes around four weeks as long as the operator has met all requirements. These include describing the games and gaming platforms, certificates that show the games have been tested by a reputable third party, and a server address located in Curacao preferably located in the eCommerce Park. The operator also needs to have a random number generator for draws conducted on the site. Finally, the operator must have physical offices in Curacao.
Antillephone N.V. focuses more on enforcing anti-money laundering laws and regulations than any other regulation. As mentioned earlier, operators wishing to offer their services in Curacao must provide information about beneficial owners. Furthermore, the technical team from the master license will have to audit the platform for compliance with AML regulations.
When it comes to fair gaming, gamblers can rest easy because Antillephone N.V. has measures in place that ensure games on operators’ platforms are fair and independent. Among the requirements when applying for a sub-license, operators must provide certificates that show their games have been tested by third-party testers. Furthermore, they must show that they have a certified random number generator for draws.
Most of the online casinos licensed by Antillephone N.V. implement SSL encryption technology to protect players from data leakage and theft. The company also conducts regular audits to ensure operators abide by the set rules and regulations. While that may appeal to many online punters, the master license fails in other areas. Dispute resolution is one of them, but we'll cover that issue in more detail below.
Licensees with a sub-license from Antillephone N.V. must display a seal at the bottom of their websites. The seal is easily recognizable with a strong orange color. Clicking on this seal will redirect you to a validator page where you can find out whether the site truly derives its license from the Master License.
The validator page has a simple design and shows when it was generated. The date should be the date on which you clicked on the logo because that's how the system works. For example, if you open the page on 1st of June 2022, it will say that the page was generated on 1st of June 2022. The validator page also includes the company name, trade name, address, email, and all registered websites under that license.
The main aspect is probably the green line on which the operating status is written in capital letters. If it says "VALID," you have nothing to worry about. Below this part, there's lots of text in small letters, which includes various information like excluded territories, disclaimers, etc.
Antillephone N.V. is one of the regulators that don't have a public registry of license holders. Meaning, accessing a page and browsing licensed brands isn't an option.
As we already mentioned, dispute resolution and receiving complaints aren't the strongest suits of this regulator. Players will come across a statement listed on its license validator page. This statement says that players should first try to work out disputes with the operator. If this move doesn’t resolve the issue, patrons can move to file a dispute with an independent body. As such, Antillephone N.V. doesn’t have an in-house dispute resolution mechanism.
There's no website or anything to guide you through this process. We only found the email address [email protected] in the footer of the validator page. So, we can only assume that sending an email to this address is how one can file a complaint. Again, there are no official documents describing the process, its length, and what to expect from it.