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Virginia - United States

Our American Players’ Favorite Fortune Lounge - With Ratings! Updated January 2021

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Table of Contents

A bit of history

Fortune Lounge was initially set up in the UK and operated through UK and Kahnawake gaming licenses. The game collection was clearly attractive but it was their customer support and top rewards systems that helped the group to stand out from the crowd of other operators. Various awards came their way in 2003 and 2005 after being recognized for promoting rewarding loyalty schemes and operating as a top iGaming company.

The eventual buyout from Digimedia moved their headquarters onto the island of Malta and this is where their original portfolio of casinos are now being run from, give or take one or two that have now closed down. The current setup of their licenses is a little different from their earlier days and we can confirm the following license setup below is being used by the new Digimedia owners.

Online casinos from Fortune Lounge Group

The collection of casinos launched by the Fortune Lounge Group enjoyed global recognition. Even with their new owners and the slightly modified license setup through the Maltese gaming authorities, the sites are still accessible to many areas around the world. Multiple languages including English and Japanese and multiple currencies including Canadian dollars and Russian rubles are all available.

The Microgaming connection has always ensured a top collection of games which in this case focuses on slots, but there are also many table games, video poker, and progressive jackpots, too. Nowadays, they have also included live casino games under the guidance of Digimedia. Brands like the Euro Palace provide enough evidence to show the wide variety of casino games available.

Past Fortune Lounge Group Casino Brands:

This is what you can expect from the casinos

Since the early years of the Fortune Lounge Group and right through to the modern era of the Digimedia takeover, there has always been a high level of online casino entertainment. Players could always expect a lobby full of gaming variety via the Microgaming connection and there was never any shortage of promotional value either. Welcome bonuses nowadays are rewarding and the daily and weekly offers help to keep accounts topped up.

The VIP and loyalty programs have always been highly praised at these online casinos and you can get a sense that high rollers will get a lot of benefit from playing at them. You can easily exchange loyalty points into bonus credits and receive 5-star rewards in the VIP club with personal account managers available at any time of the day or night. Service is a clear priority for these sites and that is one of the reasons why they have enjoyed a lot of success over the years.

Customer support has been upgraded over the years and now the casinos offer live chat and FAQ pages as standard and the banking options are well covered, too. All the top payment options can be expected from Visa and Mastercard to the e-wallets of Skrill and Neteller, so you should find some relevant options wherever you are in the world.

  • A gambling license is intended to protect players, and one of its main functions is to provide a mechanism for resolving disputes when they come up. If you have a dispute with a casino, and the casino is being unreasonable, the gambling authority will help you. For many licenses, this means you can contact the gambling authority to get help processing your withdrawals, claiming money the casino has debited from your account, or resolving other disputes that might arise. The likelihood that the gambling authority will help you in ways that are effective, however, depends on the procedures they have in place for this. This is yet another reason why choosing to play at a casino that has a safe license is important.

    Getting help directly from the gambling authority is not always necessary, or even an option. A lot of regulators have now enforced third-party dispute resolution. This means casinos must have an agreement with an arbitrator who will look into disputes on the behalf of players from a particular casino. This ensures your dispute will be reviewed by an objective third party. All trusted online casinos have information about arbitration on their websites if they use this option, or they’ll have the contact information for the gambling authority you should consult. However, you should always try to resolve your issues with the casino first, and a lot of casinos have separate email addresses specifically for handling complaints.

  • If you’re worried about the security of the transactions you’re making at a casino, you should look for a logo with the acronym PCI DSS. This stands for Payment Card Industry Data Security Standard, and this is something the payment industry has created. If you see this logo, it means the casino can be trusted for safe money transactions since they follow all of the rules set by the payment industry. Information about this can also be found in an FAQ section on the casino’s website.

    Another thing to look out for in terms of payments is where your money is kept while you play. Some gambling authorities, all of the best ones actually, regulate what the casino can do with your money while they are holding it. Your money shouldn’t go into a general bank account held by the casino; it should go into an account that is strictly for holding player funds. This means that as long as you have the money in your player account, it can’t be spent by the casino. Your deposit will be kept separate from the operating funds of the casino until your player account is empty, which will happen if you make a funds withdrawal or if you lose the money while playing.

  • The best known system tool for ensuring that a casino offers fair games is eCogra; however, there are other providers that also offer these kinds of systems. You want to make sure that the casino is using a certified third-party control system to ensure that the games of chance you’re playing are actually based on chance and not on other types of metrics. Rigged games are ones that have been set up to pay out less than they claim to or ones that give some players a greater chance of winning than others.

    The eCogra logo can often be found in the footer of the casino’s website, but not all casinos choose to display it. If you can’t see this logo, go to the FAQs and see if you can find information about random number generators. If there are no FAQs on the site, check out their terms and conditions or contact the casino’s support and ask how they ensure their games are safe.

  • An SSL-encrypted website should be mandatory for any casino, and very few casinos operate without this or similar safe encryption features. Always keep in mind that you are giving the casino quite a bit of sensitive information, including your payment details. When you’re uploading and sending documents to verify your identity, you want to make sure that no unauthorized third-party has access to them. Site security, therefore, doesn’t only include the website itself but also what the casino does on the backend. You should always look into a casino’s data security. You’ll normally find information about this in their terms and conditions and their privacy policy. If in doubt, contact their support and ask for more detailed information.

    Most trustworthy casinos have information about site security in the website footer, so simply scroll down and look for the logo of a well-known security system.

  • The gambling license a casino operates under will have a big impact on your security. Not all licenses are equally safe for players for the simple reason that they are issued by different gambling authorities that work in different ways and have different rules. The rules and regulations may be quite similar, but the way they are enforced is a different story entirely. For example, if a casino doesn’t comply with the regulations, some gambling authorities may just issue a fine while others may revoke the casino’s license outright. How often gambling authorities show up for an unscheduled inspection or control will also vary.

    The biggest differences between a safe, high quality gambling license and one that isn’t as good will usually show up in the areas of fair gaming, dispute resolution and the rules and systems for identifying and handling problem gamblers (responsible gambling). If your country of residence has its own gambling authority, playing at casinos that are licensed by them will be the safest option for you. Other international licenses that can be trusted are issued by the Malta Gambling Authority and the Gibraltar Regulatory Authority. Curacao eGaming is getting better at protecting players whereas licenses from Panama and Costa Rica, for instance, are considered less safe. The worst option is obviously a casino with no license whatsoever.

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