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Casoola

Casoola Casino

9.3Our score
Not accepting players from:Virginia - United States

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Casoola Casino Details

Choose the right casino

Gambling License:
UK Gambling Commission, Malta Gaming Authority
Game category:
Slots, Jackpots, Live Casino
Languages:
English, German, Canadian, Finnish, Hindi, Norwegian
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Genesis Global Ltd.
Live chat:
No
Withdrawal methods:
SkrillMasterCard View more  EcoPayz, Online Bank Transfer, Rapid Transfer, Visa Credit, Visa Debit, MiFinity, Jeton
Withdrawal Times:
Withdrawal timeframe e-wallets: 0-1 hours
Withdrawal timeframe credit/debit cards: 1-5 days
Withdrawal timeframe bank transfers: 3-7 days
Withdrawal timeframe cheques: Not offered

Pros

  • Generous welcome bonus
  • Huge amount of slots and games
  • Looks great on mobile
  • Ongoing promotions
  • Licensed by MGA & UKGC

Cons

  • Customer support could be easier to find
  • The theme might not appeal to everyone

At Casoola online casino, you really are spoilt for choice in terms of what is available, with the quirky design and interface really catching the customer’s imagination from the beginning. Founded in 2020 and owned by Genesis Global Limited, this portrays a ‘fun’ element from the start with the site’s appearance, there definitely is a lot of selling points about Casoola, which you will discover in this review!

Casoola Casino review: our verdict

What to expect at Casoola:

  • A site with great graphics and imagery
  • Quick withdrawals
  • Range of payment options
  • Comprehensive range of slots and games
  • Easy to navigate on mobile

Overall, Casoola has a lot of very good aspects which help to make for a very enjoyable user experience. With over 1300 different slots, games and Live Casino titles available, this is definitely one of the strongest selling points, though the welcome bonus is also one of the most generous in the industry. 

Arguably one of the biggest advantages for players at Casoola is that they have a wide range of jackpot slots available with winnings which are between five and seven figures every day and also which must be won.

While there are a couple of elements which could be tweaked slightly, including having a more easy to find ‘help’ section, this is something that might well be under consideration. It is also worth mentioning that the theme of the site has its own very unique style when it comes to branding (colour and graphics) and this might not be appealing to everyone. However, if you can see past that, what you will find is that you can appreciate the amount of effort that Casoola have put into trying to make this as comprehensive a site as possible. 

To say that it was only launched in 2020, however, there are a lot of plus points for this online casino.

The welcome bonus can be one of the biggest selling points for new players who are looking for an online casino to join, and it is safe to say that Casoola does not disappoint in this respect. A very generous welcome offer of €1500 is up for grabs for new customers. Let’s take a look at how this is broken down.

  • First Deposit: 100% up to €300 plus 200 free spins on Reactoonz slots
  • Second Deposit: 50% up to €400 with bonus code - WCASOOLA2U
  • Third Deposit: 50% up to €400 with bonus code - WCASOOLA3U
  • Fourth Deposit: 25% up to €400 with bonus code - WCASOOLA4U

The free spins meanwhile, are distributed as 20 every day (each 20 available for 72 hours) for 10 days and are available to use on the Reactoonz slot, however, if Play’n GO games are not available in the particular region that you are in, then you are able to use them on the Starburst slot. 

Bonus terms and wagering requirements

One thing that many players do not realize when they sign up to bonuses at online casinos is that there are what are known as ‘wagering requirements’ attached, which means that you have to play through your bonuses for a specified number of times before you can make a withdrawal of winnings. 

At Casoola, the wagering requirements are 40 times, while the maximum withdrawal on winnings from free spins are capped at €100, however deposits which are made with Skrill and Neteller are ineligible with this offer, so please bear this in mind. Also, make sure that you use the Casoola bonus codes when depositing.  

The bonus itself is valid for 14 days, once you have deposited for each stage and while the first deposit step is the most generous, this is a decent welcome package as far as online casino welcome offers go.

In order to activate this bonus, you are required to make a minimum deposit of €10 and then the same for the subsequent deposits. When using the bonus there is a maximum bet of €5 which covers the minimum wagering requirements of 40 times. 

Other promotions and bonuses at Casoola

Casoola has a number of different bonuses available on a regular basis for players, though these can sometimes change intermittently, so it is always worth keeping an eye on them. For example, currently there is a weekend bonus, where players can get 50% up to a €100 deposit, while they can also benefit from a bonus boost, where 25% extra is available on a €100 deposit.

Casino, Live Casino and Jackpots

There are plenty of options available for customers when it comes to the number of products that are on offer at Casoola. One of the best features is that under their selection of games, there is a ‘hot games’ section available, which shows players the most popular titles, regardless of whether these are slots, table games, jackpots or live casino games. 

When it comes to the online casino experience at Casoola, overall there is a lot of choice available and what players can really benefit from is the search bar where they can look for a particular kind of game or jackpot if they have one mind, while there is also a developers tab which gives players an idea of which ones that Casoola work with. Some of the main developers include NetEnt, Microgaming and Quickspin, with 13 currently available in total. In the main game menu you’ll also find ‘game providers’, and here you can choose to filter the game selection by provider.

Slots and table games

When it comes to slots, you will find a vast amount of slot titles available courtesy of a wide range of software developers. 

Players can choose from traditional favorites, such as Starburst which was created by one of the leading software companies in the industry; NetEnt. Other popular slot titles that players can find, include Thunderstruck and Game of Thrones from Microgaming, as well as Book of Dead and Rise of Olympus from Play’n GO.In total, there are over 1,000 slots for customers to choose from and these are easy to find because they are broken down into different categories. 

Furthermore, new players can take advantage of the free demo mode that each slot has available until they get used to them, so that they do not have to wager real money.

When it comes to table games, players will find these listed under the ‘Casino Games’ tab and after arriving here, you will be pleasantly surprised to find well in excess of 60 different table games available. These include different varieties of roulette, blackjack, baccarat and poker, while if you scroll to the bottom you will also find a keno game.

Jackpots

Players will find jackpots listed under the ‘slots and jackpots’ tab, however, these are easy to identify and it is often the case that they will have at least one (even two) jackpots after every couple of rows. Also, they have a running total displayed in the middle of them which is also another indication, with this showing how much can be won at that particular moment in time.

The type of slots that are available as jackpot games all vary in genre to suit a range of different player tastes, while these can also vary from time to time. However, it appears that Casoola has jackpots available for a number of themes, including movie/television based slots including ‘Sherlock Holmes’, games with a pirate theme and even for periods throughout history such as ancient Egypt; ‘Jewels and Scarabs’ being a prime example. 

These all vary in terms of the amounts that can be won, with these ranging from between five and seven figures, all which must drop on a daily basis, whether this be by a certain time or when they reach a particular amount.

Live Casino

At Casoola, Live Casino fans will be delighted to know that there are over 80 different versions of live casino games available, including roulette, blackjack, baccarat and poker, as well as the innovative Dream Catcher, Monopoly LIVE and Football Studio from the game developer Evolution Gaming. 

In addition to Evolution Gaming, Casoola Live Casino has also partnered with NetEnt and Ezugi, ensuring you’ll have plenty of tables to choose from. If you’re looking for a truly genuine casino experience, we can recommend that you try roulette from Dragonara or Portomaso casino, as these tables offer roulette streamed live from land-based casinos in Malta.

If you’re not a native speaker of English it might be that you could also find a table where your language is spoken. For instance, players from Sweden, Norway, Germany and Turkey, to name just a few, can play both roulette and blackjack where the dealer speaks in their native tongue.

Players at Casoola benefit from having a diverse amount of payment methods available to them for making deposits and withdrawals. This includes Visa, Mastercard and Maestro ( debit and credit), as well as internet payment gateways which have become increasingly sought after. These range from PayPal, Neteller, Skrill and ecoPayz as the main ones and these provide an extra layer of security to transactions.

Furthermore, players also have the option of using the PaysafeCard method (deposit only), which is a pre-purchased payment option (either in approved physical stores or approved online stores). This is where you have to enter your unique 16 digit pin code when you have selected this as a payment option and after this your casino account is then credited with the amount that you purchased the ‘card’ for.

In addition to this, which is somewhat revolutionary in the online gambling industry (and only available at some casino sites) is the paybyphone method which leverages Boku technology. This is where you can quickly make a deposit (once registered for this method), using your smartphone and the amount that you deposited is then added to your phone bill (also, deposit only).

While deposits are typically instant, withdrawals can vary in duration, depending on the payment method that you use and also other factors such as the time of day, what day of the week it is and whether there are any bank holidays within the allocated withdrawal duration.

Verifying your Casoola account

In order to do this, players need to upload either their passport or a photo driver’s license as well as proof of address, because it is a vital part of the KYC (Know Your Customer) process. What this does is help to prove that someone is who they are claiming to be and, as a result helps to prevent criminal activity such as fraud and underage gambling.

Being regulated and licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC), means that Casoola benefits from two of the most respected regulators in the industry. 

These are responsible for making sure that casino sites are adhering to the legislation and following best practice, which means players have a better experience. One of the most important issues in relation to this is making sure that sites have the best security available (or at least which ticks all of the boxes), with SSL encryption being a huge part of this. 

Casoola casino are also certified by PCI DSS (Payment Card Industry Data Security Systems), which means all your card transactions are completely secured.

Navigating around the site itself is fairly self-explanatory, though one thing that players will immediately notice, especially on desktop is an icon in the top left corner that is more common for mobile sites. This is simply a menu that has a range of different options available, however to find the slots and games, you just need to scroll down. 

The graphics are generally warm and friendly and work well with the red color scheme. Call to actions (CTA’s) are presented in different shades of green and while the font might be slightly quirkier than on other online casinos, you can still make out what they are prompting you to do.

In general, the site is highly responsive, with quick load times for games which means you can be playing your preferred slot within seconds of clicking on them.

Mobile Casino

The Casoola mobile site is optimized impressively and with mobile functionality being increasingly important in the online casino industry, this does not disappoint. What is perhaps, the most striking aspect is that Casoola has kept this simple. 

A clear example of this is that you do not have to get lost looking for where to sign up or log in, because these two options are constantly available at the bottom of the screen, regardless of how far that you scroll down. 

Similar to the desktop site, there is also a menu icon in the top left hand corner which gives you a variety of options which has details about promotions and payment methods, while these load at a particularly fast rate (however, please note that you need a stable WiFi connection for optimal results).

When it comes to in-play experience for slots, games and Live Casino, when you play via a smartphone (and even tablet), they are, if anything even more immersive, with the graphics really coming to the fore.

If anything this is one function that could be made more obvious about where to find it on the site, though players will find this in the top right hand corner displayed as a question mark. 

While there are a number of options available, it is always recommended that you check the FAQs page, because this can save you considerable time. 

These are the main categories covered in the Casoola FAQs:

  • Responsible Gambling
  • Popular questions
  • Registration
  • Live Casino
  • My account
  • Security
  • Deposit
  • Financial
  • Withdraw
  • Bonuses and promotions
  • Casino
  • Technical

While Casoola has a highly detailed FAQs section, players can also benefit from other customer support options. The most popular is the Live Chat method which has become one of the most popular in the online gambling industry. At Casoola, you can typically expect a waiting time of up to one minute, though this can vary. 

Furthermore, there is also an email address available, though depending on the nature of the inquiry, players can expect to wait up to 48 hours for a satisfactory response. There is also a phone number available should your inquiry be particularly urgent.

Zack

From
Reviewed on October 09, 2020
I don't understand how can a casino be at the top of the Best Online Casinos list when it doesn't even have a LIVE Support function. The casino itself looks very nice, but it's lacking one of the main functions of the casino.

Alex

From
Reviewed on September 17, 2020
Amazing design, cool characters, and nice support.

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