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Virginia - United States

Our American Players’ Favorite Italian Gambling Authority – Autonomous Administration of the State Monopolies - With Ratings! Updated January 2021

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9.5 / 10
  • 4000 slots and casino games from 135 game providers
  • Collect points as you play and get rewards
  • Plenty of options for filtering and sorting games
  • Unique bonus – claimable in 10% increments
  • Safe casino with multiple gaming licenses
Not accepting players from:Virginia - United States
6.8 / 10
  • Casino, Live Casino & Sportsbook
  • Customer support open 24/7 + big FAQ
  • Bonuses without wagering requirement
  • The best mobile casino in the industry
  • No fees for deposits

Table of Contents

The application process for a license

The problem Italy faced is that the EU criticized Italian legislation. Because the Italian laws excluded foreign competitors in particular and thus gave the state providers for gambling on the Internet an enormous advantage. This was especially true for lotteries and sports betting, but also for online casinos. 

Initially, the Amministrazione Autonoma dei Monopoli di Stato (AAMS) was solely responsible for this area. However, in the year 2000, the Agenzia delle Dogane (Customs Agency) was founded, which merged with the AAMS in 2012 and thus became one of the three major tax authorities in Italy. 

Now the Agenzia Dogane Monopoli (ADM) is responsible for taxes on tobacco products, customs duties on imports and exports, as well as the area of ​​gambling. The problem with this was that there was a lack of clarity about the processes. Only due to another rule change in 2018, the structure of how the ADM should proceed with gambling-related matters could be improved. This slowed everything down initially but is starting to work more efficiently now.

This can be seen in the licensing of online casinos, which also slowly picked up speed from 2018 onwards. Since then, 120 licenses have been awarded – each of these brought in €200,000 in license fees. All of these licenses are valid until the end of December 2022. What happens after that, however, is not entirely clear. This is probably also due to the fact that the EU still does not completely agree with the current laws in Italy. However, to get one of the current licenses, the same strict regulations apply as can be found in other EU countries.

Player protection and responsible gambling

Responsible gambling is a big topic in Italy because Italians really love gambling, especially sports betting. This statement can be backed up with some numbers. With a turnover of more than €100 billion per year, it is one of the top three gambling countries in Europe. This is multiple times higher than in other EU countries. So, it's no wonder that player protection is of great importance here, too. 

How exactly the Italian authorities want to take this in the future is not entirely clear yet. However, we can already see measures that are similar to other jurisdictions. Players can set up loss limits, deposit limits, and other restrictions to aid them in terms of responsible gambling. Of course, it is also possible to self-exclude from a gambling site in Italy, too.

  • A gambling license is intended to protect players, and one of its main functions is to provide a mechanism for resolving disputes when they come up. If you have a dispute with a casino, and the casino is being unreasonable, the gambling authority will help you. For many licenses, this means you can contact the gambling authority to get help processing your withdrawals, claiming money the casino has debited from your account, or resolving other disputes that might arise. The likelihood that the gambling authority will help you in ways that are effective, however, depends on the procedures they have in place for this. This is yet another reason why choosing to play at a casino that has a safe license is important.

    Getting help directly from the gambling authority is not always necessary, or even an option. A lot of regulators have now enforced third-party dispute resolution. This means casinos must have an agreement with an arbitrator who will look into disputes on the behalf of players from a particular casino. This ensures your dispute will be reviewed by an objective third party. All trusted online casinos have information about arbitration on their websites if they use this option, or they’ll have the contact information for the gambling authority you should consult. However, you should always try to resolve your issues with the casino first, and a lot of casinos have separate email addresses specifically for handling complaints.

  • If you’re worried about the security of the transactions you’re making at a casino, you should look for a logo with the acronym PCI DSS. This stands for Payment Card Industry Data Security Standard, and this is something the payment industry has created. If you see this logo, it means the casino can be trusted for safe money transactions since they follow all of the rules set by the payment industry. Information about this can also be found in an FAQ section on the casino’s website.

    Another thing to look out for in terms of payments is where your money is kept while you play. Some gambling authorities, all of the best ones actually, regulate what the casino can do with your money while they are holding it. Your money shouldn’t go into a general bank account held by the casino; it should go into an account that is strictly for holding player funds. This means that as long as you have the money in your player account, it can’t be spent by the casino. Your deposit will be kept separate from the operating funds of the casino until your player account is empty, which will happen if you make a funds withdrawal or if you lose the money while playing.

  • The best known system tool for ensuring that a casino offers fair games is eCogra; however, there are other providers that also offer these kinds of systems. You want to make sure that the casino is using a certified third-party control system to ensure that the games of chance you’re playing are actually based on chance and not on other types of metrics. Rigged games are ones that have been set up to pay out less than they claim to or ones that give some players a greater chance of winning than others.

    The eCogra logo can often be found in the footer of the casino’s website, but not all casinos choose to display it. If you can’t see this logo, go to the FAQs and see if you can find information about random number generators. If there are no FAQs on the site, check out their terms and conditions or contact the casino’s support and ask how they ensure their games are safe.

  • An SSL-encrypted website should be mandatory for any casino, and very few casinos operate without this or similar safe encryption features. Always keep in mind that you are giving the casino quite a bit of sensitive information, including your payment details. When you’re uploading and sending documents to verify your identity, you want to make sure that no unauthorized third-party has access to them. Site security, therefore, doesn’t only include the website itself but also what the casino does on the backend. You should always look into a casino’s data security. You’ll normally find information about this in their terms and conditions and their privacy policy. If in doubt, contact their support and ask for more detailed information.

    Most trustworthy casinos have information about site security in the website footer, so simply scroll down and look for the logo of a well-known security system.

  • The gambling license a casino operates under will have a big impact on your security. Not all licenses are equally safe for players for the simple reason that they are issued by different gambling authorities that work in different ways and have different rules. The rules and regulations may be quite similar, but the way they are enforced is a different story entirely. For example, if a casino doesn’t comply with the regulations, some gambling authorities may just issue a fine while others may revoke the casino’s license outright. How often gambling authorities show up for an unscheduled inspection or control will also vary.

    The biggest differences between a safe, high quality gambling license and one that isn’t as good will usually show up in the areas of fair gaming, dispute resolution and the rules and systems for identifying and handling problem gamblers (responsible gambling). If your country of residence has its own gambling authority, playing at casinos that are licensed by them will be the safest option for you. Other international licenses that can be trusted are issued by the Malta Gambling Authority and the Gibraltar Regulatory Authority. Curacao eGaming is getting better at protecting players whereas licenses from Panama and Costa Rica, for instance, are considered less safe. The worst option is obviously a casino with no license whatsoever.

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