GoodLuckMate is reader supported. Learn more about how we make money
Sun Palace Casino

Sun Palace Casino

Sun Palace Casino is a US-friendly online casino that offers players their pick of around 200 games.

Our rating
Game Selection
Bonuses
Usability
Customer Support
Payment Methods
Security & Licensing
Pros & Cons
Customer support available
Unclear licensing details
Mobile application available
No live casino
Plenty of jackpots available
High wagering requirements
Cryptocurrencies accepted
Generous welcome bonus

Bonuses

Sun Palace Casino Welcome Bonus 

It’s not the Sun Palace no deposit bonus that will welcome new players to the platform since the casino rarely offers this type of promos. Instead, a deposit match is what the casino has at its doors to welcome its newest customers. 

As you would expect with this kind of bonus, there’s a percentage match capped at a specific amount. Often the operator offers the welcome package as a multi-tier. That means the fun is not limited to the first deposit only. The fun extends over the first few deposits on the platform. 

But be sure to enter the necessary Sun Palace casino bonus codes when claiming the offer to avoid missing out on the package. Furthermore, only certain games are eligible for the bonus. 

The terms and conditions page contains detailed information about this. But there are more caveats to this offer as you’ll see shortly. Overall, the maximum bonus amount you can possibly claim here is quite enticing. 

Bonus Terms

Besides the bonus codes, you also need to deposit a minimum amount. But the figure here is just over the industry average, which we find prohibitive for the casual player. It doesn’t stop there!

There’s a rollover requirement imposed on the deposit and bonus funds. Furthermore, it’s higher than the normal rate at other casinos. That means on top of meeting this requirement being high, you have to put in twice the effort to accomplish it. 

Even with a low bonus amount and wagering on games with high contributions toward the requirement, there’s still quite some road to cover. Speaking of game contributions, ensure you check which games have the highest contributions before you start wagering. You’ll also find information about the maximum amount you can cash out from the offer. 

Ongoing Promotions

You’ll have a long list of casino bonuses to choose from as soon as you deplete your welcome offer on this platform. For instance, the operator tends to offer cashbacks on net losses from wagers over a certain period. The cashback is often a percentage capped at a specific amount. This could be daily, weekly, or monthly. 

Deposit matches are part of the casino promotions offered. As usual, these are percentage matches based on the deposit amount also offered on certain days. In some cases, these offers come with Sun Palace free spins eligible on certain slot titles. 

There’s a loyalty program as well where loyal customers can scale the ladder by collecting as many points as possible. You get the points by wagering on games in the lobby. Afterward,you can convert the points in cash at the casino’s rate. As you do that, you’ll also participate in the VIP program. 

Leveling up as a VIP unlocks plenty of benefits. For instance, you can get birthday gifts, access to exclusive bonuses, increased deposit/withdrawal limits, and bonus funds. In some cases, you’ll even get a Sun Palace free chip. 

We also recommend signing up for the casino’s newsletter. This will allow you to get the latest information about bonuses and promotions. The operator also includes the necessary Sun Palace promo code in the email. 

Game Selection

The games at Sun Palace Casino are organized into distinct groups: table games, slots, video poker, specialty, and progressives. The game library which is powered by the RTG offers around 200 games across all gaming categories. While this may not be the biggest name in the market, many punters from around the world are great fans of RTG games. In our opinion, RealTime Gaming games are not that flashy and cannot compete with the innovations spearheaded by top slot developers but their games do provide players with a fun and fast gaming experience. 

One good thing about RTG casinos is that you can be sure of great table game action. There are also several large jackpots available here. Live casino fans may have to steer clear for the meantime, as there are no live titles as of yet. Sun Palace games are available in both download mode and instant play mode.

Slots and Table Games

Sun Palace gives players access to around 150 RTG-powered slots that cover a wide gamut ranging from 3-reel fruit machines to the latest video slots titles with powerful 3D graphics and animations. Players can search for their favorite slots by name using the search bar at the upper-right of the screen. They can also sort through the slot selections based on the number of reels, bonus rounds, and floating symbols. Some of the older RTG slot titles may not appeal to you as they can come across as a little too drab. However, you will not have any such complaints when you try out some of the latest slot titles on offer. We recommend Pulsar, Witchy Wins, Wild Hog Luau, and Vegas Lux.

For table games, much of the standard RTG suite is available at Sun Palace Casino. Though these titles look a bit old-fashioned, their table games are faithful renditions of classic casino games. If you are a fan of table games, you will be kept real busy with the table game selection. We particularly enjoyed numerous Blackjack variants offered by RealTime Gaming.

Jackpots at Sun Palace Casino

Sun Palace offers several jackpot games for punters who are waiting for that big payout. While the real money prizes available with the RTG-powered jackpots pale in comparison to the biggest progressive jackpot slot games in the market, a lot of the games feature pay-offs that are respectable anywhere in the world.

The most popular jackpot slot at Sun Palace is undoubtedly Aztec’s Millions, which has a current jackpot just north of €4 million. Some of the other internet jackpot titles that we enjoyed playing include Spirit of the Inca, Caribbean Hold’em, and Caribbean Stud Poker. Some of these jackpot games can give you a payout in excess of six figures. However, if you are looking for multi-vendor jackpot play or progressive jackpot games that have seven and eight-figure payouts, you will be disappointed.

Sun Palace Games

Game selection at Sun Palace Casino

Usability

Like many other RTG-powered US-friendly online casinos, Sun Palace is definitely a step behind other casinos in the market when it comes to site design. When it comes to functionality, the website is passable.

Most of the information players need is available directly from the home page, although many sections can be difficult to find unless you use the sitemap feature, which really helped us a lot in reviewing this casino. We suggest this resource for punters who get a bit confused with the site’s layout. You can find the sitemap link at the bottom of the homepage.

Sun Palace is as bare-bones as they come when it comes to features. There are no sidebars for easy access to different sections, their FAQ is a bit short, and their terms and conditions can be difficult to parse for information.

We do have to praise this casino for their game lobby. While the lobby is not the prettiest out there, it really gets the job done. The game categories are all laid out plain and simple, which will make it easy to find the games you want to play.

Mobile Casino

Sun Palace games make use of HTML5 technology which makes all of their games mobile-friendly. All you have to do to start mobile gaming is to visit their website from your mobile browser, create an account, make a deposit and start playing. The Sun Palace mobile casino experience translates the desktop experience flawlessly.

Android users also have the option of downloading a native app dedicated to gaming. In our experience, the app is perfectly functional, but we were unable to find any added features that justified adding to the already taxed memories of our mobile devices. Just make sure you have a strong mobile internet connection when playing these games just to avoid buffering and disconnects.

Sun Palace Mobile

Screenshots
Sun Palace Casino screenshot
Sun Palace Casino screenshot
Sun Palace Casino screenshot
Sun Palace Casino screenshot
Sun Palace Casino screenshot

Customer Support

Sun Palace has a highly trained Customer Support team available at all times, ready to assist you with any issue you might run into. Available through email and live chat, the Customer Support at this casino is easy to contact wherever you are in the world.

The live chat support is a lot faster than email support which comes as no surprise. In our experience, email responses can take up to 24 hours, which is par for the course in the industry. This method is more suited for complicated concerns. Live chat responses are much quicker to come by. We found that support usually takes under five minutes to get in touch and should be able to resolve your issue in minutes unless it’s a major issue. We suggest sticking with this option for simple questions.

You can also consult the FAQ section, which consists of a list of questions, instead of categorized into distinct groups of questions. The questions here are all a bit basic. We would love to see a more comprehensive FAQ section in the future.

Sun Palace Support

Payment Methods

Sun Palace’s banking options are limited to the standard credit card methods. Bitcoin players will be happy to learn that this online casino recently added bitcoin as an option, which will be ideal for punters who value privacy and transaction speed above all.

We personally would have liked to see more niche banking options here to cover players who may not have access to credit cards. While using Bitcoin is a breeze once you get the hang of it, it can be intimidating getting started. The presence of some prepaid card or e-wallet options would do much to improve the banking experience here at Sun Palace. The minimum deposit using credit cards is €20, capped at €5,000 per transaction. Bitcoin deposits have a €5 minimum, capped at €500. All deposits are processed for free.

Withdrawals are available via checks via regular mail and courier, direct deposits to your US bank account, and through Bitcoin. Checks via courier have a minimum withdrawal amount of €400, while all other methods have a minimum of just €150. The maximum amount you can withdraw varies depending on the method, with a low of €399.99 for checks via regular mail and a high of €5,000 for Bitcoin. Withdrawals have zero fees. Withdrawals are capped at €2,000 a week. Higher-level VIP players have higher limits.

Waiting times vary as well. Sun Palace can only promise that Bitcoin withdrawals will be released within 48 hours. When it comes to other payout methods, the casino provides a timeline of roughly five to seven business days. All payouts will be processed in USD.

Verifying Your Sun Palace Casino Account

Sun Palace Casino retains the right to ask you for verification details at any point during your time at the casino. The casino also has the right to ask you for further information at different times of your stay.

You may be asked to verify your account details by phone after your first deposit. A signed fax of your “Credit Card Agreement Form”, a copy of your credit card, a government-issued photo ID, a recently paid utility bill to your registered address, and a deposit confirmation form will also be needed in order to verify your Sun Palace account. Furthermore, you will also have to fill out a “Faxback Form” to be eligible for withdrawals, which can be downloaded on the website. We suggest that you have all of the above documentation prepared in advance as otherwise, you can end up delaying your first withdrawal.

Security

As a US-friendly online casino, Sun Palace takes a number of steps to ensure that their business complies with a host of requirements to ensure player safety at all times. All player data that goes through their site is concealed from malicious thieves by using standard Secure Socket Layer (SSL) encryption technology. Plus, the casino employs its own firewall to prevent entities from getting access to your data. The operator assures all players that their information will only be disclosed to third-parties in cases where they are compelled by legal authorities or when it is deemed necessary for their continued existence.

The site’s random number generators are audited regularly by independent bodies to ensure fair play for all. The games come with a stamp of approval from Technical Systems Testing, a trusted name in RNG testing.

Sun Palace does not display the logo of a gambling regulatory body on its site. We were unable to determine who licenses their operation. The only thing we found out was that the company is incorporated in Panama City, Panama.

Final Verdict

Sun Palace Casino is a US-friendly online casino powered by RealTime Gaming that offers the standard RTG experience in a safe and secure package perfect for US players who cannot access the world’s largest online casinos. This single-vendor online casino cannot compete with many of the modern multi-vendor casinos that are unconstrained by the limits of appealing to the US market. However, taken as it is, Sun Palace should definitely be on your shortlist of online casinos if you are a US-based punter.

While the design of the site is a bit old-fashioned, the functionality is good and we never had any problems navigating and finding the games we wanted to play. Here, you can enjoy slots, table games as well as jackpot games. However, we would appreciate a wider spread of banking options, a better FAQ section and some live casino titles. If you prefer playing at a safe and regulated casino instead, we recommend that you check out the GoodLuckMate top list and read some of our other reviews published on the site.

Sun Palace Casino

What to expect
  • US-friendly online casino
  • RTG powered online casino
  • Great table game selection
  • Bitcoin support
  • Good Customer Support
Milena Petrovska
Milena Petrovska
Last Update: 17 Apr 2024
Milena is second-to-none when it comes to researching, reviewing, and recommending top online casinos. She stops at nothing when it comes to getting all of the facts and figures straight in each of her expert reviews. Plus, having worked as a writer within the iGaming industry since 2014, Milena has seen it all and is familiar with every aspect of online casinos.
Eve Luneborg This article has been Quality Assured by Eve Luneborg
Top Sun Palace Casino bonus
Casino details
Website:
https://www.sunpalacecasino.com
Languages:
English
Countries:
Germany · Romania · Switzerland · Canada+1
License:
Panama Gambling Control Board
Providers:
RTG
Game categories

1 player reviews

steven

The jackpots I've found are reasonable and I doubt I'll be getting bored of them anytime soon. Though, ultimately, I've got my eyes on the blackjack and baccarat variants I found in the table games section. It's nice to see that I can get a taste of this casino's services with just $20 though the best part is that I can cash out as little as that amount as well. The welcome bonus is quite generous though I can't vouch for the conditions I've got to beat to keep it. In my case though, I won about $100 from a deposit of $25. But the best part is that there's a good collection of offers to go through after the welcome bonus. For quick replies when it comes to getting answers, you can't go wrong with the live chat.

The worst thing about this casino is that there's no live casino so enjoying some live blackjack occasionally isn't that easy to do. But what did I expect from a platform that's solely powered by RTG? 50 times is too much a wagering condition and I hope the casino does something about this soon.

ReviewsShare your experience with Sun Palace Casino
Leave your feedback
Q: 

Does Sun Palace support cryptocurrencies?

A: Yes, at Sun Palace you can use a range of cryptocurrencies. You’ll find the complete and updated list of all supported currencies on the cashier’s page of the casino.
Q: 

Does Sun Palace offer 24/7 support?

A: Yes, you’ll be able to reach the support department at Sun Palace around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.
Q: 

What games are popular at Sun Palace?

A: Slots are almost always the most popular online casino games, and this is also the case at Sun Palace. However, live table games are also growing in popularity, and this especially goes for the so-called game-show games.
Q: 

Does Sun Palace have an FAQ?

A: Yes, Sun Palace has an FAQ page, and there you’ll find answers to all the questions players frequently have at Sun Palace Casino. If you can’t find answers to your questions on that page, simply contact their support department.
Subscribe!

Stay up to date on all the latest news by subscribing to our newsletter. New subscribers get a €/$10 no deposit bonus!

info Country restrictions may apply