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Enjoy gambling in moderation – only play with money you can afford to lose

Sun Palace Casino Details

Choose the right casino

Game category:
Slots, Jackpots
Game provider:
Deposit methods:
Languages:
English
Restricted countries and regions
Live chat:
Yes
Withdrawal methods:
Bank transferBitcoin View more  Checks by Mail, Courier Check
Withdrawal Times:
Withdrawal timeframe e-wallets: 0-24 hours
Withdrawal timeframe credit/debit cards: 10-12 days
Withdrawal timeframe bank transfers: 7-12 days
Withdrawal timeframe cheques: 21-28 days

Pros

  • Great spread of table games
  • Good selection of newer RTG slots
  • Generous welcome bonus
  • Decent jackpots
  • Bitcoin accepted

Cons

  • High wagering requirements
  • No licensing information
  • No live casino

Sun Palace Casino is a US-friendly online casino that offers players their pick of around 200 games. This online casino is powered by Real Time Gaming (also known as RTG) and offers players full access to the great selection of RTG slots, table games and video poker titles. The casino also offers Bingo, Keno, and a slew of different scratch cards for punters who are looking for something different from the traditional casino experience. There are several promotions here to keep the fun going, both for new and existing players—no matter which day of the week you deposit, the casino will always have a bonus offer ready and waiting for you.

Sun Palace Casino review

What to expect at Sun Palace:

  • US-friendly online casino
  • RTG powered online casino
  • Great table game selection
  • Bitcoin support
  • Good Customer Support

Table of Contents

Game Selection

The games at Sun Palace Casino are organized into distinct groups: table games, slots, video poker, specialty, and progressives. The game library which is powered by the RTG offers around 200 games across all gaming categories. While this may not be the biggest name in the market, many punters from around the world are great fans of RTG games. In our opinion, RealTime Gaming games are not that flashy and cannot compete with the innovations spearheaded by top slot developers but their games do provide players with a fun and fast gaming experience. 

One good thing about RTG casinos is that you can be sure of great table game action. There are also several large jackpots available here. Live casino fans may have to steer clear for the meantime, as there are no live titles as of yet. Sun Palace games are available in both download mode and instant play mode.

Slots and table games

Sun Palace gives players access to around 150 RTG-powered slots that cover a wide gamut ranging from 3-reel fruit machines to the latest video slots titles with powerful 3D graphics and animations. Players can search for their favorite slots by name using the search bar at the upper-right of the screen. They can also sort through the slot selections based on the number of reels, bonus rounds, and floating symbols. Some of the older RTG slot titles may not appeal to you as they can come across as a little too drab. However, you will not have any such complaints when you try out some of the latest slot titles on offer. We recommend Pulsar, Witchy Wins, Wild Hog Luau, and Vegas Lux.

For table games, much of the standard RTG suite is available at Sun Palace Casino. Though these titles look a bit old-fashioned, their table games are faithful renditions of classic casino games. If you are a fan of table games, you will be kept real busy with the table game selection. We particularly enjoyed numerous Blackjack variants offered by RealTime Gaming.

Jackpots at Sun Palace Casino

Sun Palace offers several jackpot games for punters who are waiting for that big payout. While the real money prizes available with the RTG-powered jackpots pale in comparison to the biggest progressive jackpot slot games in the market, a lot of the games feature pay-offs that are respectable anywhere in the world.

The most popular jackpot slot at Sun Palace is undoubtedly Aztec’s Millions, which has a current jackpot just north of €4 million. Some of the other internet jackpot titles that we enjoyed playing include Spirit of the Inca, Caribbean Hold’em, and Caribbean Stud Poker. Some of these jackpot games can give you a payout in excess of six figures. However, if you are looking for multi-vendor jackpot play or progressive jackpot games that have seven and eight-figure payouts, you will be disappointed.

Sun Palace welcome offer

The Sun Palace bonus for all new players provides a whopping 400% match bonus on your first deposit of at least €25. The bonus is capped at €500. The Sun Palace bonus code for this offer is “400BONUS”, which you must enter in the deposit screen prior to your first qualifying deposit. The permitted games for this offer are slots, scratch cards, and keno.

Once you run through this bonus, new players can also claim a 150% match bonus for the same minimum deposit of €25. The bonus here is capped at €3,000 and you must enter the bonus code “SLOTS200” for this offer. Unfortunately, there are no Sun Palace free spins with this offer.

Bonus terms and wagering requirement

The 400% welcome bonus comes with a massive wagering requirement of 50x for the combined amount of your deposit plus bonus funds. This is a much bigger wagering requirement than what most online casinos require, which is why this offer is probably not for casual punters who cannot commit to the substantial playing time required to accomplish it.

The maximum cashout you can make from this offer is €2,000. Note that the offer applies only to selected games. Slots (non-progressives), Keno, and scratch cards are the main categories to remember here. Multi-hand or video poker is banned from the first bonus but allowed in the second bonus. The 150% match bonus comes with a more reasonable but still a bit higher than average 40x wagering requirement, which can increase to 90x if you choose to play multi-hand or video poker.

Virginia - United States Sun Palace bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim

Welcome Bonuses

400% up to $500
50x (d+b)
-

Cashback Bonuses

20% up to $500
No
-

Reload Bonuses

200% up to $2000
40x (d+b)
-
Type

Welcome Bonuses

Amount
400% up to $500
Wagering Requirement
50x (d+b)
Type

Cashback Bonuses

Amount
20% up to $500
Wagering Requirement
No
Type

Reload Bonuses

Amount
200% up to $2000
Wagering Requirement
40x (d+b)

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly

Promotions and bonuses

Sun Palace promotions are available all year. Click on the promotions tab found on the homepage to get access to the latest bonus offers. Some of the best value offers you might want to check out are the Monday Cashback and the Loyalty Program.

Every Tuesday, you get a 20% cashback for your deposits made in the previous day (Mondays 00:00 to 23:59 CST). The best part of this cashback bonus is that there is no wagering requirement attached. You can withdraw the amount immediately, as long as it meets a minimum withdrawal amount of €150. The maximum cashback you can get is €500 and you will not be able to withdraw more than €1,000.

The casino rewards its most loyal players by enrolling them into their Loyalty Program, composed of three tiers: Silver, Gold, or Platinum. Sun Palace Casino conducts checks at the start of the month to determine which players get to the next tier, based on the comp points they collected in the previous month. Loyalty points are awarded by the casino based on the bets you make on their games. The rate with which you are given points varies from €8 to €15 per one point. 100 loyalty points can be converted into €1 in cash.

Redeem €200 in loyalty points to enter the Silver tier. For Gold, the required amount is €500. For Platinum, you need to redeem €1,000 or more. VIP members at Sun Palace get better deposit and withdrawal terms, bonus cash, birthday gifts, and special offers tailored to their gaming needs.

Some of the other on-going bonus offers include Wild Wednesdays which gives out a 300% bonus, Triple Weekend Winner which has a 250 percent bonus and Tuesdays & Thursdays T-Blend which gives out free spins plus extra chips.

Usability

Like many other RTG-powered US-friendly online casinos, Sun Palace is definitely a step behind other casinos in the market when it comes to site design. When it comes to functionality, the website is passable.

Most of the information players need is available directly from the home page, although many sections can be difficult to find unless you use the sitemap feature, which really helped us a lot in reviewing this casino. We suggest this resource for punters who get a bit confused with the site’s layout. You can find the sitemap link at the bottom of the homepage.

Sun Palace is as bare-bones as they come when it comes to features. There are no sidebars for easy access to different sections, their FAQ is a bit short, and their terms and conditions can be difficult to parse for information.

We do have to praise this casino for their game lobby. While the lobby is not the prettiest out there, it really gets the job done. The game categories are all laid out plain and simple, which will make it easy to find the games you want to play.

Mobile Casino

Sun Palace games make use of HTML5 technology which makes all of their games mobile-friendly. All you have to do to start mobile gaming is to visit their website from your mobile browser, create an account, make a deposit and start playing. The Sun Palace mobile casino experience translates the desktop experience flawlessly.

Android users also have the option of downloading a native app dedicated to gaming. In our experience, the app is perfectly functional, but we were unable to find any added features that justified adding to the already taxed memories of our mobile devices. Just make sure you have a strong mobile internet connection when playing these games just to avoid buffering and disconnects.

Sun Palace Help and Support

Sun Palace has a highly trained Customer Support team available at all times, ready to assist you with any issue you might run into. Available through email and live chat, the Customer Support at this casino is easy to contact wherever you are in the world.

The live chat support is a lot faster than email support which comes as no surprise. In our experience, email responses can take up to 24 hours, which is par for the course in the industry. This method is more suited for complicated concerns. Live chat responses are much quicker to come by. We found that support usually takes under five minutes to get in touch and should be able to resolve your issue in minutes unless it’s a major issue. We suggest sticking with this option for simple questions.

You can also consult the FAQ section, which consists of a list of questions, instead of categorized into distinct groups of questions. The questions here are all a bit basic. We would love to see a more comprehensive FAQ section in the future.

Deposits and Withdrawals

Sun Palace’s banking options are limited to the standard credit card methods. Bitcoin players will be happy to learn that this online casino recently added bitcoin as an option, which will be ideal for punters who value privacy and transaction speed above all.

We personally would have liked to see more niche banking options here to cover players who may not have access to credit cards. While using Bitcoin is a breeze once you get the hang of it, it can be intimidating getting started. The presence of some prepaid card or e-wallet options would do much to improve the banking experience here at Sun Palace. The minimum deposit using credit cards is €20, capped at €5,000 per transaction. Bitcoin deposits have a €5 minimum, capped at €500. All deposits are processed for free.

Withdrawals are available via checks via regular mail and courier, direct deposits to your US bank account, and through Bitcoin. Checks via courier have a minimum withdrawal amount of €400, while all other methods have a minimum of just €150. The maximum amount you can withdraw varies depending on the method, with a low of €399.99 for checks via regular mail and a high of €5,000 for Bitcoin. Withdrawals have zero fees. Withdrawals are capped at €2,000 a week. Higher-level VIP players have higher limits.

Waiting times vary as well. Sun Palace can only promise that Bitcoin withdrawals will be released within 48 hours. When it comes to other payout methods, the casino provides a timeline of roughly five to seven business days. All payouts will be processed in USD.

Verifying your Sun Palace Casino account

Sun Palace Casino retains the right to ask you for verification details at any point during your time at the casino. The casino also has the right to ask you for further information at different times of your stay.

You may be asked to verify your account details by phone after your first deposit. A signed fax of your “Credit Card Agreement Form”, a copy of your credit card, a government-issued photo ID, a recently paid utility bill to your registered address, and a deposit confirmation form will also be needed in order to verify your Sun Palace account. Furthermore, you will also have to fill out a “Faxback Form” to be eligible for withdrawals, which can be downloaded on the website. We suggest that you have all of the above documentation prepared in advance as otherwise, you can end up delaying your first withdrawal.

Security and Licensing

As a US-friendly online casino, Sun Palace takes a number of steps to ensure that their business complies with a host of requirements to ensure player safety at all times. All player data that goes through their site is concealed from malicious thieves by using standard Secure Socket Layer (SSL) encryption technology. Plus, the casino employs its own firewall to prevent entities from getting access to your data. The operator assures all players that their information will only be disclosed to third-parties in cases where they are compelled by legal authorities or when it is deemed necessary for their continued existence.

The site’s random number generators are audited regularly by independent bodies to ensure fair play for all. The games come with a stamp of approval from Technical Systems Testing, a trusted name in RNG testing.

Sun Palace does not display the logo of a gambling regulatory body on its site. We were unable to determine who licenses their operation. The only thing we found out was that the company is incorporated in Panama City, Panama.

Conclusion of Sun Palace review

Sun Palace Casino is a US-friendly online casino powered by RealTime Gaming that offers the standard RTG experience in a safe and secure package perfect for US players who cannot access the world’s largest online casinos. This single-vendor online casino cannot compete with many of the modern multi-vendor casinos that are unconstrained by the limits of appealing to the US market. However, taken as it is, Sun Palace should definitely be on your shortlist of online casinos if you are a US-based punter.

While the design of the site is a bit old-fashioned, the functionality is good and we never had any problems navigating and finding the games we wanted to play. Here, you can enjoy slots, table games as well as jackpot games. However, we would appreciate a wider spread of banking options, a better FAQ section and some live casino titles. If you prefer playing at a safe and regulated casino instead, we recommend that you check out the GoodLuckMate top list and read some of our other reviews published on the site.

Pros

  • Great spread of table games
  • Good selection of newer RTG slots
  • Generous welcome bonus
  • Decent jackpots
  • Bitcoin accepted

Cons

  • High wagering requirements
  • No licensing information
  • No live casino

Screenshots

Casino - FAQs

  • Yes, at Sun Palace you can use a range of cryptocurrencies. You’ll find the complete and updated list of all supported currencies on the cashier’s page of the casino.

  • Yes, you’ll be able to reach the support department at Sun Palace around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.

  • Slots are almost always the most popular online casino games, and this is also the case at Sun Palace. However, live table games are also growing in popularity, and this especially goes for the so-called game-show games.

  • Yes, Sun Palace has an FAQ page, and there you’ll find answers to all the questions players frequently have at Sun Palace. If you can’t find answers to your questions on that page, simply contact their support department.

steven

From
Reviewed on February 28, 2021
The jackpots I've found are reasonable and I doubt I'll be getting bored of them anytime soon. Though, ultimately, I've got my eyes on the blackjack and baccarat variants I found in the table games section. It's nice to see that I can get a taste of this casino's services with just $20 though the best part is that I can cash out as little as that amount as well. The welcome bonus is quite generous though I can't vouch for the conditions I've got to beat to keep it. In my case though, I won about $100 from a deposit of $25. But the best part is that there's a good collection of offers to go through after the welcome bonus. For quick replies when it comes to getting answers, you can't go wrong with the live chat.
The worst thing about this casino is that there's no live casino so enjoying some live blackjack occasionally isn't that easy to do. But what did I expect from a platform that's solely powered by RTG? 50 times is too much a wagering condition and I hope the casino does something about this soon.

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