Overview
Zet Casino offers a visually appealing gaming environment with a lot of promotional options for players to take advantage of. Several languages options, payment options (including cryptocurrencies) and a large selection of games brought to you by the biggest providers in the industry. This is just the start, as players will also find a variety of continuous tournaments and a clearly thought out loyalty program with tiered rewards. For any issues you may have, the support team is available to you 24/7 and is available to contact via phone, email or live chat, of which you have 9 different languages to choose between.
Bonuses
There are many Zet Casino bonuses, free spins, and other promotions available based on players' country of residence. New players at Zet Casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Game selection
Casino, Live Casino & Jackpots
There’s a great deal of Zet Casino games available in both the casino and live casino sections. Several categories are presented, allowing you to easily filter through a nicely laid out selection of games. You can also use the dedicated providers tab to filter through games more easily if you are looking for a particular set of games made by your favourite developer. A search bar is also provided, should you wish to look for a specific title. You can also favourite any games you like, which will then appear in their own distinct tab.
Slots and Table Games
You’ve got plenty of slot games to choose from with a great selection of supported providers. NetEnt, Microgaming and Quickspin are just a few of the most popular game providers in the business that are available at Zet Casino. This includes fan favourite titles like Starburst and Immortal Romance that can be played on either desktop or mobile devices. It must however be said that it does not appear that the entire provider catalogues are offered, as we noticed some of these developer’s titles were missing. Nonetheless, there’s still enough choice here to make most players happy.
Table games and video poker is also available and can easily be searched through using the category tabs. Card and roulette games are handily separated from their live counterparts and there is a separate video poker category. All too often a site will not provide these dedicated tabs, which can result in a tedious user experience when searching for a specific type of game.
Jackpots at Zet Casino
While table games and video poker are neatly separated into their own categories, it is a shame that the same can’t be said for jackpot games. This is definitely an area that we feel Zet Casino could improve upon, as many of its competitors will provide a separate jackpot category or provide additional information about jackpot games in a game’s thumbnail. It feels especially disappointing considering all of their other games are so neatly grouped up into their own sections.
While there is a decent selection of jackpot games, such as Rainbow Jackpots and progressives with the likes of Divine Fortune; many of the most popular titles are unfortunately not provided. Mega Fortune and Mega Moolah for instance are heavyweights on the progressive jackpot scene and are sadly missing here. Adding more big name titles and a dedicated jackpot category would go a long way towards enhancing the user experience, in our opinion.
Live Casino Games
The range of live casino games are all bundled together in one category. From here you can find several blackjack, baccarat, poker and roulette tables, as well as a few other choice selections. NetEnt Live, Pragmatic, and Evolution Gaming are peak live casino providers and are all supported here. These studios provide top of the line production values, along with experienced dealers; while allowing you to chat with everybody at the table, using a live chat feature. There’s about 50 tables in total to choose from, with different wager amounts, rulesets and regionalities.
It is also worth mentioning the speciality games available from the live casino selection. Dreamcatcher and Monopoly Live are both available and provide a unique twist on the traditional live experience. If you are itching for a live gaming experience, but want to get your head out of the cards, we definitely recommend you check these titles out.
Usability
The black and yellow contrasted design that Zet Casino is styled around makes the site visually appealing and user friendly. The color scheme makes it easy to identify links and navigational tools, which pop out from the black background. You’ve got instant access to game selections, live chat, payment options, along with promotions and tournaments directly from the home page. There’s even a site map provided at the bottom of the page, which hosts a complete selection of links that provide you with instant access to the variety of supported games. The desktop version also has a menu icon, often found in mobile sites, that provides you with an alternative method to get around the site.
Your account settings pages also have some great additional features that are very useful. Being able to sort through your game history, as well as instantly being able to see your last win and best win provide a nice attention to detail. In fact, highlighting a player’s best win is something that we think would be great if all online casinos provided upfront. Several languages are also supported both onsite and through their various support channels, which definitely does a lot to elevate the experience for those covered within the scope of support languages.
Mobile Casino
The Zet mobile casino site provides the same collection of games, packaged into an easily usable and equally stylized format. The same menu icon found on the desktop version is present here and allows you to navigate around the site. A handy plus icon is also available at the top right of the screen, giving you access to your various payment options.
The mobile site is a well designed and functional option for mobile players. There are however a few features that other casinos provide in their mobile sites, which are sadly lacking here. There’s no navigation bar at the bottom of the screen that many other mobile sites facilitate and will tend to provide quick options to browse through certain games or promotions. The quick access button to live chat, which is available on the desktop version and many other mobile sites, is also missing. That isn’t to say that Zet’s mobile casino is bad at all. We do however think that there is definite room for improvement.
Zet Casino Help & Support
While Zet Casino does provide an informative FAQ page, some additional work could be done to improve upon it. We find that the best FAQ pages cover several topics that are neatly categorized. This is regrettably not the case here, as questions and answers are provided in a single block of paragraphed text. There are however still useful pieces of information provided, such as supported currency types and password recovery steps.
The overall support setup is great though, as a dedicated Contact Us page is provided, offering you lots of different options for getting in touch with the support teams. There’s 24/7 email and live chat support provided, as well as several different phone numbers that are language specific. Phone support is however limited to 09:00 CET to 19:00 CET on weekdays only. It is still great to see phone support is offered, as this seems to be a much rarer option in current times.
Our experience with the support team was very pleasant, as all of our questions were politely answered via live chat. The live chat function is also great, providing several different language options and the possibility of sending documents and providing feedback at the end of the chat.
Payment Methods
The cashier page provides a variety of deposit and withdrawal options, along with a transaction history. The deposit page gives you some preset deposit amounts, although you are able to click on “Other” to set your own custom amount. Payment options include classic methods, such as Visa, MasterCard, Neteller and Skrill, as well as a variety of bank transfer options. Bitcoin, Litecoin and other cryptocurrencies are also available to use from your chosen cryptocurrency wallet. The variety of supported payment options is pretty impressive and definitely a highlight. The cashier page is also very easy to use, especially with the fact that your transaction history remains within easy reach.
While you can find additional payment information in the main terms and conditions page, we find it makes a big difference when a casino provides a dedicated payments page. These pages make it easy to quickly identify the processing times and individual minimum and maximum transaction amounts for each method. Minimum deposit amounts start at €10 here, while there is a €20 minimum withdrawal amount.
Verifying Your Zet Casino Account
If you ever plan on withdrawing any winnings from your player balance, you should expect a request to verify your account. This requires sending in documentation and is a legal requirement for any and all casinos to uphold. Documentation usually includes a proof of identity, proof of address and proof of ownership over your chosen deposit method. It is understandable that many players may have reservations about this, so most sites offer a secure and convenient option for players to complete this process.
Zet Casino unfortunately doesn’t provide a dedicated onsite uploader, which is the most secure and convenient way of sending sensitive documentation. You will instead need to wait for their financial department to send you an email, which will most likely happen when you request a withdrawal. This will then mean you will need to send over documents once you have received such an email, which can have the adverse effect of delaying your withdrawal.
Security
Zet Casino is licensed by the Curaçao-based Antillephone N.V. authority. While this isn’t as prestigious and involved as other widely available licensing bodies, specifically the Malta Gaming Authority (MGA). Nonetheless, CE has been running since 1996 in a stable socioeconomic environment and has been used by countless trustworthy online casinos. Licensees still have to adhere to a core set of tenets and legislation to maintain their status.
Additionally, Zet Casino also provides an onsite Privacy Policy, which outlines the different ways that your information is used, stored and kept safe. You can also find information regarding cookies and interactions with 3rd parties. You should also be aware of the fact that your region’s legislation for data protection and privacy holds precedent over the policies outlined by the casino when it comes to your rights as an individual. The EU for example, has very strict and consumer-friendly data protection laws that give individuals the right to request or remove any information pertaining to them.
Conclusion
Zet Casino provides a gaming environment that is nicely put together and beautifully stylised, while providing players with a lot of options. Games, promotions, payment methods and language settings are all offered in a variety of choices. This is all backed up with a fully functional 24/7 customer support service that is contactable in a number of ways. The Loyalty program is also excellently outfitted and clearly described. We particularly like how higher tiers reward you with elevated loyalty point exchange rates and cash back percentages.
The overall usability of the site could however use some work in our opinion. The requirement of contacting customer support every time you wish to participate in a promotion is a particularly glaring issue. It makes participation more of a chore, rather than a non-issue. The lack of a jackpot category, certain mobile user interface elements and a dedicated document uploader also let the overall experience down. We believe that fixing these issues will allow Zet Casino to elevate itself to an excellent status.
