Overview
Established in 2013 from its base in Limassol, Cyprus, BetChain Casino cottoned onto the cryptocurrency revolution fairly early on. Therefore, you can choose to play with Bitcoins or regular fiat currencies. It also has an attractively large welcome bonus package for new players, as well as an enviable selection of games across many different genres. The online casino supports multiple languages, has great customer support options and there’s plenty on offer for VIPs and high rollers. There are lots of other things to praise about this lesser-known brand, too. With so much to cover, then, we had better get this BetChain Casino review started…
Bonuses
There are many BetChain bonuses, free spins, and other promotions available based on players' country of residence. New players at BetChain casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Game selection
Slots, Jackpots, Table Games, Live Casino & More
While we can’t put a definite number on how many games BetChain carries in total, let’s just say that there are more than anyone could reasonably get through in a good few years. And just taking a look at the categories offered up when you head to the Games page should give you an idea of the range available here: All Games, Top, New, Slots, Roulette, Poker, Poker, Casual (think scratchcards, Slingo, and virtual sports), Card Games, Live, Lottery, Craps, Provably Fair, High Roller Room, and Jackpots. So, we definitely can’t fault this site for a lack of variety!
Of course, any site that packs in so many different releases needs to be well organized so that players don’t get lost. Luckily, BetChain has done on a good job on this element and there are plenty of ways to narrow down your choices. So, aside from the categories mentioned above, you can search for a game directly in a bar at the top, arrange things by A-Z or Popular, and filter by Provider. The latter option is great because there are around 20 different ones from which to choose. This includes player favorites like NetEnt, Play’n GO, and Microgaming, as well as a decent selection of some of the smaller boutique studios from around the world.
The only thing we would like to see, especially when it comes to slots, is the ability to drill down into the specifics even further with filtering options for the number of paylines, volatility, and theme. This, we feel, would really make the games section complete. Nevertheless, with that small gripe out of the way, let’s take a closer look at the main categories featured at BetChain…
Slots and Table Games
As you would expect, slots make up the majority of the casino games available to players, and the Top category is dominated by them. And to illustrate the range of different themes, the five most popular video slots at BetChain at the time of writing were Fire Lightning, Elvis Frog in Vegas, Four Lucky Clover, Book of Pyramids, and Deep Sea. Of course, going a little further down the list brings up some of the all-time most-played games, such as Starburst, Gladiator, and Who Wants to Be a Millionaire. In fact, there are lots of well-known tie-ins here, too, such as the slots based on Guns N’ Roses, Platoon, Rambo, Motorhead, and Lara Croft: Tomb Raider.
If you’re one of those players who prefers the simpler nostalgic pleasures of class three- and five-reel fruit machines, you’re also in for a treat. There are lots of choices here. For example, we had some great times playing the likes of Bells On Fire, All Ways Fruits, and Super Hot 7s.
As for the table games and card-based releases, you can find them under the Roulette, Video Poker, and Card Games tabs. The roulette area of the site was particularly well-stocked, with multiple versions of American, European, and French rules available. Those after every imaginable variant on the classic table games of blackjack and baccarat won’t want for anything either. In fact, the same thing goes for video poker enthusiasts – a huge selection awaits you. All in all, then, we were impressed with the amount and the quality of games on offer here!
BetChain Jackpot Slots
The Jackpots section is similarly full to the brim but has some surprising omissions on occasion. For example, some of Microgaming’s massive progressive jackpot slots are there (such as Mega Moolah Isis, King Cashalot, etc), but Major Millions is not. Nevertheless, there’s still plenty to choose from out of the 10 different providers of jackpot games featured on the site. What we would really love to see added to this section, however, is a live-update of the current prize pool totals as it’s never clear if a certain game is ready to blow it’s top or if it’s recently been won. So, we hope that the designers behind the brand can add this functionality in an update soon.
Live Casino Games
The live dealer titles come from one of the best in the business: Ezugi. It would’ve been nice to see Evolution included too but the selection is still pretty sizable and varied. Of course, there are plenty of tables available for those who want to play various versions of roulette, blackjack, and baccarat in HD quality with lots of different camera angles to bring you right in amongst the action. Some even have croupiers that can more than one language, which is a nice touch. However, beyond that, there are only a few extra games and only single versions of them. These include Casino Hold’em, Dragon Tiger, Teen Patti, Andar Bahar, and Bet On Numbers. We’re not complaining too much, though, as it’s great to see some extra variety. Plus, for the classic casino games, there are a few VIP tables available too.
Usability
We found navigating around the site to be intuitive and fast. It helps that the site has been built with mobile users at the top of the priority list – more on this below. Right up top, there are links for the home page, Promotions, Payments, VIP Club, Cashback Day, and the usual buttons for signing up, logging in and making deposits, etc. Also, you can change the language from English to either French, German, Greek, Italian, Norwegian, Portuguese, Russian, or Spanish. Then a mobile-esque hamburger menu on the left expands to give you direct links to Support, Tournaments, Spin Fest, and Play Now – the latter option essentially being the Games page.
Support can also be accessed by the white speech bubble icon that hovers in the bottom right-hand corner of the screen at all times. Then scrolling right down to the bottom of the site itself gives you a link to a Bitcoin wallet where you can deposit fiat currencies and then use cryptocurrencies at BetChain Casino. This is followed by a huge list of additional links to things like extra games categories, the full choice of providers, and some of the same links given above. Useful extras here include the full T&Cs, the FAQ page, and Responsible Gaming tools.
Mobile Casino
The excellent site design carries right across to those accessing the site from a smartphone or tablet. Simply point your mobile browser at the site’s URL and you’ll have access to all of the features present on the desktop version – albeit arranged slightly differently due to the small screens of iOS and Android devices. There are no dedicated apps for these platforms, but we’d argue that they really aren’t necessary due to the brilliant mobile-first approach to design. Just be aware that a few of the much older games aren’t compatible with mobile devices. Other than that, all BetChain casino no deposit bonus code deals, promotions, and perks are available for mobile gamblers, too.
BetChain Help & Support
The FAQ page is barebones, to say the least. It features just seven questions each with one or two vague sentences in terms of replies. For a Bitcoin casino, where the process of using the cryptocurrency may be highly confusing for the uninitiated we’d argue that this really needs to be rectified as soon as possible. The only upside is that there is a dedicated Bitcoin Gambling Guide on the site, but again there is a distinct lack of detail here. But back to the FAQs…
These are the main categories in the BetChain FAQ:
- Bitcoin
- Depositing
- Provably Fair
- Security
- Minimum Limits
So, as you can see, with such a poor FAQ page, you’re going to need to get in touch with someone from the customer support team to get some more answers from time to time. You can send non-urgent inquiries to the site’s email addresses at [email protected] and [email protected], or else click the speech bubble we mentioned earlier to open a live chat window. We prefer the latter option simply because you can start speaking to one of the information staff within 30 seconds. Unfortunately, there are no opening times given on the site, but from our own experience at least, we were always able to get a hold of someone soon.
Payment Methods
The list of available payment methods for both deposits and withdrawals was insanely long, so we won’t be going over each one here. Just know that you’re more than likely able to use your preferred payment method or at least a good second alternative, especially when it comes to credit/debit cards, bank wire transfers, eWallets, Crypto wallets, and more country-specific banking options. Also worth noting is that it’s not only Bitcoin supported in addition to regular fiat currencies, but also Bitcoin Cash, Litecoin, Ethereum, Dogecoin, and Tether. Plenty of options then!
All deposit methods are instant, and all of the cryptocurrencies have no maximum amount that can be deposited – so that’s something for the high rollers, we feel! When it comes to withdrawals, all requests are processed within 24 hours, which is really excellent to see. No fees are mentioned on the site, either, but we’d always recommend contacting support to double-check this well before you sign on the dotted line just in case.
Verifying Your BetChain Account
Sometime after registering your account (most likely around the time you choose to make your first withdrawal) you will be asked to supply copies of certain documents for security purposes. This is standard practice across the industry, so you have nothing to fear, but we would advise complying with these requests as soon as possible so that you can get on with more important things like playing your favorite casino games. The things you’ll be asked for will usually include a government-approved ID (such as a passport or driver’s license), a recent utility bill showing your full home address, and other documents related to your choice of payment method.
Security
In order to offer a wide variety of cryptocurrency options, BetChain is fully licensed to operate in various territories by Antillephone N.V. in Curacao. While this easy-access license did not have the greatest reputation in the past, it has improved remarkably since the Dutch overseas territory upped its game and took many ideas from other authorities around the world. Therefore, we have fewer concerns about security (personal and financial) than we would’ve had 5 or ten years ago. Plus, as BetChain Casino uses full SSL encryption across its entire site, you can be sure that your payment or banking information is as safe as it possibly can be.
Conclusion
While BetChain Casino has been around for a good few years now, it has remained under the radar somewhat. However, we thoroughly enjoyed playing at the site and found it quite easy to find our way around and discover a great selection of games. We would love to see the wagering requirements reduced to be more in line with industry standards and improvements to the FAQs to make the site even better in the future. Nevertheless, we were very impressed!
