This site started life in 2015 from its base in Malta. Judging it on looks alone, it seems the site hasn’t been touched at all since then, as it could really do with a new lick of paint to bring it up to more modern standards, yet it still has a wealth of great features for those looking to play slots, table games, and live dealer titles. Add to this the fact that withdrawals are processed within 12 hours, customer support is available around the clock, and there are lots of BetChan promotions and you can start to forgive the rather old school design aesthetic. And that’s before we even touch on things like overall useability and the fabulous cashback bonus for depositing players, for example. So, let’s get right to it, beginning with the BetChan games…
There are many BetChan bonuses, free spins, and other promotions available based on players' country of residence. New players at BetChan casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
Slots, Jackpots, Table Games, Live Casino & More
First of all, we must mention the high caliber of quality exhibited by the providers that have been chosen to power this site. For example, there’s NetEnt, Pragmatic Play, Barcrest, WMS, Scientific Games, Bally, Evolution, and many more besides. If that doesn’t whet your appetite, we don’t know what will. In fact, the list goes on and on, with the likes of Microgaming, Yggdrasil, and Play’n GO also providing some of the best casino entertainment possible. So, let’s take a closer look at the main categories and get an idea of what’s available here…
Slots and Table Games
Video and classic slots can be found in any of the main subsections, including the All Games, New, and Popular (as well as the dedicated Slots category, of course) sections. So, if you’re after hundreds (if not thousands) of different themes, game mechanics, or features, then you’ve come to the right place. Let’s see what BetChan players recommend by listing the top seven slots in the Popular category. At the time of writing, we found that Wolf Gold, Narcos, Book of Aztec, Hotline, Magic Stars 3, Booming Circus, and Scudamore’s Super Stakes occupied the highest positions, which gives some indication as to the massive variety on display here. There’s everything from games based on Netflix TV shows to famous sporting heroes!
In terms of sifting through the options, however, things could definitely be improved. It’s not terrible because you can filter by the provider or use the search bar on the right-hand side but you can spend quite some time scrolling down the page, waiting for the next flurry of game tiles to populate, and continue your search for the ultimate release from there. This becomes especially difficult when looking for a retro-style classic slot, which is dwarfed by video slots.
Table games are better organized simply because there are fewer of them to wade through. Plus, there are separate categories for Roulette and Blackjack (the two biggest, most well-known, and popular table games). Nevertheless, without a dedicated subsection for general Table Games, then it’s largely potluck finding a decent version of baccarat or video poker. Therefore, we really need some better filtering options here for BetChan to score full marks.
BetChan Casino Jackpot Slots
There is no dedicated category for jackpot slots (or any other types of jackpot games, for that matter). This left us hugely disappointed, seeing as many players (ourselves included) like nothing better than to dream of winning the big one and retiring early for the rest of our days. Alas, that disappointment soon turned into despair when we searched for Microgaming’s Mega Moolah or NetEnt’s Divine Fortune. Neither of them was available on the site, even though the semi-famous smiling lion character from Mega Moolah is used in promotional banners. So, all we can conclude here is that there aren’t any big jackpot slots at BetChan and there likely never will be. This is another area that needs some improvement, then, so fingers crossed for that!
Live Casino Games
Things get back on track with the Live section. A quick browse through the first few games that appear at the top reveals that Evolution provides most of the live casino action here – though we did notice that Malta’s Dragonara and London’s Hippodrome Grand Casino also got live feeds. And if we had to pick just one studio for all of our roulette, blackjack, and baccarat needs, it would without a doubt be Evolution. One of the main reasons for this stance is that the variety of titles is vast and not just stuck inside the traditional casino paradigm. Sure, you get a few versions of classics like Super Sic Bo, Dragon Tiger, and Casino Hold’em, to name but a few, but you also get some more off-the-wall releases. That includes Evolution-exclusive titles like Football Studio Pro, Top Card, Monopoly Live, Dream Catcher, and Side Bet City! Nice!
Despite the site looking a little dated compared to brands that were launched or updated more recently, BetChan is very easy to navigate. The top section of the site is bare-bones but perfect for all the options needed every day – well, except for the language selector, which should be a set-and-forget parameter. There are nine different languages (and switching these should also change the currency shown in promotional banners and the like). That’s why there’s a more general EU setting for English speakers using euros, as well as New Zealand English. Other than this, the only other things you get at the top are a Return-Home logo, and buttons for logging in, signing out, registering a new account, and making a deposit.
The left-hand side is a little bizarre, as instead of taking you to things like a Promotions page or Payments information, you get the following options: Drop & Wins, Roulette Vs Blackjack, and Cashback. Therefore, you can view these as quick access offers, tournaments, and related promotions. Then, if you ever need to chat with a customer support agent, a speech bubble icon hovers in the bottom right-hand corner regardless of what screen you happen to be on – clicking it lets you choose a language and type your initial question.
There is no need for a dedicated BetChan mobile casino app. That’s because the site has been designed in such a way that it transforms itself to fit any given screen size. We tested it on a small iPhone SE and an ancient Android tablet made by Samsung and it worked perfectly. In fact, we often preferred playing slots and table games using a touchscreen device because it was portable, fast-loading, and we couldn’t find many games that were missing from the mobile versions of the site – most releases are created or converted using HTML5 nowadays, making it cross-compatible with all modern computing devices. So, we have absolutely no complaints here, and depositing, gaming, and withdrawing were exactly the same as playing on desktop.
We were disappointed to find out that there was no FAQ page. Instead, this brand has gone for the rather spammy, SEO-focused approach of leaving a few questions at the bottom of the homepage – all wrapped up in a section called “Real Money Online Casino”. So, unfortunately, there’s not much to go on here, and it did read more like marketing than trying to help players.
With the FAQ ‘page’ sorely lacking in any decent answers to common inquiries, you’ll have to rely on the customer support team more so than at rival sites. Luckily, the team works around the clock to get your answers as fast as possible. Well, we say that, but we were left hanging for a few minutes at a time on several occasions. Live chat (via the speech bubble icon in the bottom right corner) is by far the easiest solution – it’s multilingual too! However, there is absolutely no way to email or phone the team, which seems to funnel even more players through the live chat. This, we feel, needs to be remedied as soon as possible. We’re docking points here for sure!
In contrast to the FAQ ‘page’ that we derided above, the Payments page is perfect. All of the available payment methods (including credit cards, eWallets, and bank transfers) are displayed clearly in two sections: Deposits and Withdrawals (because some methods aren’t available for the latter). Processing times are instant for all deposit methods, while some like credit cards and bank wire transfer take up to three or five working days respectively. This is on top of the 12-hour internal processing time, which we must admit is lightning fast compared to some sites that take up to three days to get your money out of the door, so to speak. Additionally, it is great to see that no fees will be charged for any of the deposit or withdrawal methods. Excellent!
Verifying Your BetChan Casino Account
Vital security checks will be undertaken by this site at appropriate times – a standard practice to clamp down on underage gambling and money laundering, for example. So, when you first sign up, you will be sent an email (check your spam folder if nothing comes through) with a verification link. Click that and you’ll be a bonafide player at the site. Then, usually around the time of requesting your first withdrawal, you will be asked for certain documents to be uploaded to the customer support team. This includes, at a bare minimum, a copy of your passport, driver’s license, or national ID card, as well as a bank statement or recent utility bill. Easy!
This online casino is licensed and regulated by the well-respected Malta Gaming Authority (MGA), which we’re extremely glad to see here, especially as this license gives the casino the ability to operate in various territories around the world. The MGA also helps to resolve any disputes between the casino and the player should something crop up. Also, on the safety side of things, you’ll be in safe hands due to the use of SSL encryption across all the pages.
While BetChan isn’t up to snuff design-wise and there are more than a few countries that can’t access the site, these minor concerns are far outweighed by the positive aspects. These include an excellent cashback bonus, a superb range of casino games, lots of different payment methods, super fast withdrawals, and round-the-clock support. So, we can wholeheartedly recommend that you at least give the site a look next time you’re looking for a new place at which to play. BetChan will have you playing slots and tournaments in next to no time!