BetPlay is a huge Colombian online casino focused primarily on Spanish-speaking customers who enjoy a good game and an exciting sports match. It has a special iGaming concession provided by the Colombian regulatory body Coljuegos. The company is also a proud sponsor of the Colombian national football team and the Colombian Football Federation. In its portfolio, you will find many different genres, from sportsbook to attractive bingo games and slot machines. Keep reading the BetPlay review to find out more.
There are many BetPlay bonuses, free spins, and other promotions available based on players' country of residence. New players at BetPlay casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.
The main focus of this brand is the sportsbook, while other genres are not so prominent. You will find only around 200 BetPlay games, far fewer than with most other brands. Furthermore, there is a live gaming section, a bingo section, and a special part of the site dedicated to wagering on virtual sports.
Slots and Table Games
It seems that BetPlay considers the casino to be only its side hustle. One of the most popular providers available is Pragmatic Play, however, keep in mind you won’t get access to its full portfolio. One of the most attractive recent additions to the platform is the thrilling Viking Runecraft. This title, inspired by Norse mythology, will captivate you with its astounding visuals and sound effects, 7x7 grid, and special boosters you can use to progress the game.
The table games are limited to casino classics. You can enjoy 15 types of video poker, seven blackjack variants, six bingo variations, and a few roulette and baccarat titles. After browsing available games the overall impression is that the operator added these titles simply because someone told it to do so. If you really want to have fun engaging with these games, stick to the essentials like European Roulette.
Jackpots at BetPlay
There is no dedicated Jackpot section, but we still managed to find a couple of fun games for you to enjoy. We would advise you to stay updated on the latest jackpot releases, so you know which games to look for. The selection of these titles is quite sparse, so don’t expect to experience megahits like Divine Fortune or the Age of the Gods.
The most attractive jackpot slot we found is Chilli Heat. Inspired by fiestas and siestas, this title takes you to the heart of a small Mexican village. While you spin some reels, you get to enjoy mariachi music and Mexican visuals. Combine chili peppers, tequila, chihuahuas, and guitarists to trigger one or more jackpot prizes. Jackpots vary in size so the final reward will depend mostly on your luck. Medium variance and a middle level of volatility make this slot enjoyable for wide audiences.
Live Casino Games
Finding information on the live casino was somewhat challenging. After some digging, we found out that tables are supplied by Ezugi. Ezugi was founded in 2012 and has quickly become one of the big fishes in the live dealer industry. It has specialized in providing a highly localized service, which makes it an obvious choice for the Colombian market. Ezugi also plans to open studios in Colombia, to provide an even more authentic and realistic gaming experience to LatAm customers.
The variety of games is pretty basic, but of high quality. You can try roulette, blackjack, baccarat, and casino poker tables. Live tables are a great addition to this casino, and all games look really good. The best way to enjoy it is to start with the most common variations, and then progress towards some niche games. We hope BetPlay will expand this section in the future, as it has enormous potential.
Sportsbook and Betting
And now for the most exciting part! BetPlay sportsbook is simply outstanding. You will find around 30 categories that cover all sorts of competitions, both local and global ones. The most popular sports are football, basketball, tennis, and eSports. Top matches are presented in the middle part of the interface, so you can easily find the hottest bets of the day.
The platform itself is pretty standard and displays odds in decimal format. On the left side, you will find the list of available sports. After you choose your favorites, the betting slip will pop up in the bottom right corner. It is possible to place single, combo, and system bets. The betting slip also allows you to adjust certain aspects of your bets, like accepting different odds, etc. After browsing through this category it is easy to see why this is one of the most popular bookies in the whole of Colombia.
BetPlay supports live betting as well. This type of wagering allows you to place your money after the event has already started. The great news is that some of the matches support live streaming for registered customers. That way, you can watch the game and place wagers simultaneously. If there is no live streaming, you can always keep an eye on the animated visuals. They are not as good as having a live stream, but you can still get a general idea of what is going on in the field.
We love that this operator puts a lot of effort into the visual aspect of a live platform. Just a quick glance is more than enough to figure out all the elements, as well as the most important events during the match. It is obvious the platform is inspired by European bookies, but this company managed to create a superb platform by using only the best elements.
Bingo and Poker
Customers can also have fun with bingo and poker. The poker platform is available as an instant interface and as a download interface. It is important to understand that BetPlay is the first legal poker platform in Colombia, which makes it incredibly safe. The platform is supported by ESA Gaming, a niche company that delivers all the popular variants. You can enjoy Omaha, Texas Hold’em, and tournaments. Please understand you can’t browse this section, as it is available for registered customers only.
Bingo is the most recent section to be launched. Don’t confuse this part of the platform with virtual bingo games. Bingo in this section is the multiplayer product powered by End 2 End. It is possible to experience a range of 90-ball and 75-ball bingo titles. The bingo platform is colorful and easy to use, just as you would expect from such a game. Plus, you can use the same account as for all other parts of the platform!
The website is designed in shades of blue, with yellow and green accents. Colorful banners remind you of special deals and promotions, without looking tacky. The main menu provides simple and easy access to all the most important categories on the website, and not just gaming categories. In the header, you will find nifty shortcuts for even easier navigation. Most games and betting categories can be used straight from the browser; however, the poker platform can be downloaded and installed on the computer.
The sportsbook is simply stunning and leaves no room for complaints. The casino, on the other hand, could be improved. There are several subcategories, and many titles repeat throughout the platform. This makes the search for a specific title quite challenging. Considering there are no search tools or filters, the operator should focus on reorganizing this entire section. Once you find the slot you like, you will have to play it with real money as there is no demo mode. Most other categories are locked for unregistered customers, so it is impossible to know what happens behind closed doors. Reviews like this one help, but there are still plenty of users who want to explore on their own.
BetPlay mobile casino comes in two forms. First, there is a mobile-optimized website that can be accessed through the browser. This type of platform is 100% compatible with all browsers and operating systems. You can use it on the latest iPhone or a Samsung phone from 2015, as long as you are connected to the internet. The second version is the Android app. You can download it straight from the site once you visit it in a mobile browser. It is hard to say which version is better, as each of them has its fans. We give a small advantage to the mobile website, as it is more universal.
The mobile website resembles the desktop platform in terms of design and gaming variety. However, the navigation is slightly different to accommodate the small screens. In our opinion, the operator could easily ditch some of the mobile banners as they make the entire site look crowded. The main menu is activated by clicking the button in the upper left corner. Once you expand it, it features all the categories as the main menu on the desktop. The mobile casino is pretty good, mostly because it supports all the same games, odds, and promotions so you are not missing out on anything.
Customer support is available via phone (as a callback service), email, and live chat. Believe us when we say the live chat is what nightmares are made of. Even though we asked a simple question about live chat working hours, the chatbot kept us in the loop of questions that had nothing to do with our inquiry. After we were finally offered the option of talking to a real human, the chatbot again claimed it didn’t understand our question, and we should choose one of the categories it offers us.
These are the main categories in the BetPlay FAQ:
The FAQ section is really good and you should try to use it instead of live chat where you’ll end up fighting with a chatbot. Every category covers the most relevant questions about a certain topic, and even beginners will be able to use it on their own.
It was impossible to find any details about the minimum deposit limit. The only thing we found out while chatting with the bot was that it can take up to four hours for the money to be visible on your playing account. The good news is that the company supports a wide range of payment methods, such as global credit cards and local payments. The top-ups can be done in physical SuperGIROS or SURED stores.
The minimum withdrawal is $2,000. The withdrawals are processed within 72 hours, on working days. Before you request a withdrawal, it is necessary to play at least 50% of your deposit. This is very user-friendly, as most casinos ask you to wager the entire amount. The withdrawing process is somewhat different than with other brands. After you request a withdrawal the company will assign you a PIN code. This code will authorize the transaction. You have to visit a SuperGIROS or SURED kiosk and ask for a withdrawal while presenting an ID document. The vendor will ask you for your PIN, and if everything is okay, hand you the money. The vendors and the online casino won’t charge you any extra fees for this service.
Verifying Your BetPlay Account
You will have to verify your account on two occasions. First, when you want to deposit money. This is done by presenting your national ID card to the vendor. The second part of the verification is also done at the kiosk of your choice, but this time during withdrawing. You will have to hand your ID to the vendor, so they can verify it’s you who wants to get the money. That way, even if someone steals your PIN, the money won’t go into the wrong hands.
BetPlay is owned and operated by Corredor Empresarial SA. This company is regulated by a local Colombian gambling authority - Coljuegos. All information about the license can be easily found in the footer of the website. Click the links and you will find plenty of legal information.
The platform is SSL encrypted. This means that unauthorized groups and individuals can never get access to your data. As you register or exchange information with support, every word you type is encrypted and then transported to the recipient (in this case - the casino). The casino personnel receives the information in the usual way, but if anyone interrupts the sending process they won’t be able to decode your message and personal info.
Another important thing to mention is to act safely and responsibly. Considering this brand supports depositing and withdrawing in physical stores, make sure to keep your winnings a secret and your behavior discreet. Don’t come out of the kiosk with loads of cash in your hands, but put it away in your wallet.
The LatAm iGaming market is growing, and BetPlay could easily become one of the main players in this lucrative industry. However, before it becomes the king of the casino jungle, it still has a lot of work to do. While its sportsbook is simply a dream, the live chat proved to be a total nightmare. The casino section could be better, as the variety is quite limited at the moment. Gaming providers release new titles every week and every month, so this section should be bursting with gaming opportunities.
Still, for players from Colombia, this casino is probably the best choice. The main reason we love it so much is the fact it is 100% regulated, and to make things even better, it has a local license. This means that you always have local Colombian laws to watch your back and protect you as a customer. Second, it has plenty of bonuses and promotions. Most of them require some sort of engagement and are available for a limited time only. Yet, they motivate you to become a part of the gaming community and enjoy every aspect this brand has to offer.
With the expansion of the LatAm market, we can expect to see many other brands show up, but for now, BetPlay will definitely satisfy the gaming cravings of all Colombian customers.