Overview
From the name, you would think this casino is aimed at attracting players from the Asian market. However, that is far from the truth. Owned and operated by Genesys Technology N.V., Mandarin Palace Casino has its eyes set on the US market. This may seem a bit surprising since the US restricts online casinos but as long as you gamble from a legal state, you will be just fine. To help you kickstart your adventure on this platform, there’s a €2,250 welcome offer spread over the first four deposits. As far as the game selection goes, players will be treated to a rather limited portfolio owing to the limited number of software providers. In this Mandarin Palace review, we take a look at what else this operator has to offer. From mobile gaming, customer support, and banking to regulations. Is this operator as royal as it claims to be?
Bonuses
Your adventure in the lobby will get a much-needed boost, especially since you are a new player. This courtesy of the Mandarin Palace bonus that comes with a cash bonus of up to €2,250. As you might have guessed already, this amount will not be released as a lump sum. Instead, the operator has spread it over the first four deposits as follows.
On your first deposit, you can claim a 100% bonus match capped at €500. That means you get the same amount you deposited as the bonus. For €100, you will get another €100. On the second deposit, you have a chance to claim the 75% bonus match up to €625. The third deposit comes with a 100% match up to €500 and finally, the fourth deposit features a 125% bonus match capped at €625.
Keep in mind, there are no Mandarin Palace free spins to accompany either of the bonuses. While this may not be a bad thing, competitors taking the combination approach may edge them in the hunt for new customers.
Bonus Terms and Wagering Requirement
To become eligible for the bonus, you must deposit at least €20 and that applies to each of the welcome offers. Furthermore, you need to enter a specific Mandarin Palace bonus code for each of the four bonus offers. REDLANTERN, CHINESECOIN, DANCINGDRAGON, and GOLDENCRANE are the codes you need to enter for the first, second, third, and fourth deposit bonuses respectively.
After claiming any of the offers, you must meet the rollover requirements set at 60 times the bonus received. Now, this is quite high compared to other operators that offer between 35x and 40x. This means to withdraw, you must wager €100 (bonus amount) x 60 = €6,000. Note that each game category comes with different percentage contributions. Slots and Keno contribute 100%.
Promotions and Bonuses
Existing players have a plethora of ongoing Mandarin Palace promotions bound to keep your bankroll in check. For starters, on Thursday you have a 108% bonus match capped at €500. Then you have Top Picks where the operator selects six top slots and offers free spins on these titles. Therefore, you want to stay alert for these picks every week.
On Thursdays, there’s a €10,000 Bonus Bonanza Drop. Every Thursday, the operator will conduct a draw, with players from the previous week. The winner from this draw will then receive €10,000 in their casino account.
In addition to bonuses and promotions, players can participate in various tournaments that could see them land various prizes depending on the position on the leaderboard.
Game selection
Once you load the website, you will spot the different game categories available such as poker, slots, table games, and other games. It’s clear from the onset that the platform doesn’t offer live dealer titles, which is disappointing for enthusiasts of this form of gambling. Furthermore, the lobby is powered by only three developers. This significantly shrinks the portfolio to just over 500 Mandarin Palace games. On the bright side, however, players will have a different taste with titles from these gaming studios.
Slots and Table Games
Of the over 500 titles available in the lobby, slots, as expected, take up the lion’s share. However, as you might have already noticed, the number of slots is quite low compared to other platforms stocking over 3,000 titles. The reason behind this is the operator’s decision to source titles from three software developers. These are Betsoft, Rival Gaming, and Saucify. While this may be a downside at face value, it’s an opportunity to spin away some exciting experiences.
Having said that, there’s plenty of quality and variety available, starting with 3D titles bearing exciting and immersive graphics that infuse life into the respective themes. What you won’t find in abundance is three-reel classic slots, although the operator does well to include several minimal style titles such as Gems and Jewels that will take you back to the old-school days.
Apart from the online slots options, punters have a chance to switch it up courtesy of the skill-based titles that include variations of popular games such as poker, blackjack, roulette, and baccarat. Video poker enthusiasts will find several variations such as Joker Poker, Aces & Faces, and Bonus Poker. Not the biggest selection you will come across but just enough to satisfy your craving. Finally, instant win titles are available in the likes of keno.
Jackpots at Mandarin Palace
To the players who love the adrenaline rush that comes with taking big risks and watching the reels spin as they await their return on investment, this operator has just the right dose for you in the form of jackpot games. One thing to note, however, is the lack of a separate jackpot section. So, you'll have to browse them yourself. Another con here usability wise is the lack of a jackpot counter on most jackpot titles. We noticed this feature on only a few picks, with Cash Flow being one of them.
You won’t come across the likes of Mega Moolah or Major Millions since the operator doesn’t source titles from other developers apart from Saucify, Rival Gaming, and Betsoft. Nevertheless, there is a decent selection of jackpot titles and these include the likes of A Night in Paris, After Night Falls, Arabian Tales, and Gunslinger’s Gold just to mention a few.
Live Casino Games
This is where disappointment settles in this operator. Not that they have a limited selection of live dealer titles but because the lobby doesn’t have a single live dealer title. With that in mind, punters looking for the real Las Vegas feeling of gambling in a land-based casino will have to find alternatives.
Usability
Navigation and usability are key aspects when it comes to user experience. You can have a platform with the best online casino titles but a poor user interface will see players shy away from out of frustration. With Mandarin Palace, players will have an easy time navigating the website.
Once you load the website, your eyes will land on a carousel banner displaying various bonuses. Just beneath it is the mini-menu that hosts the different game categories. To the far right of this menu is a search box that allows players to find titles by name. Still, on finding your favorite titles, the operator has an elaborate filter that allows players to group games using various criteria.
For instance, you can use the general category, game features, and paylines to group games for efficient results. It’s not the best filter we’ve come across but definitely does a splendid job overall. The far-left hosts the main menu that includes key categories including the cashier, bonus codes, tournaments, etc.
If you are looking for detailed information about the platform, scroll to the bottom of the homepage. You will find categories such as terms and conditions, news, privacy policy, and support just to mention a few. There’s a live chat icon to the bottom right of the screen. Clicking on it will open a new tab with a chatbox.
Mobile Casino
With increased mobile gaming breakthroughs, many punters are shifting to online mobile-compatible platforms. Thankfully, you can access your Mandarin Palace mobile casino titles on your smartphone or tablet. This is thanks to HTML5 technology implemented in the operator’s website that allows it to respond perfectly regardless of the screen size.
There’s no native app but you don’t need one anyway since HTML5 allows players to enjoy web-based play. Before your mind races to questions about quality, this coding language ensures all titles adjust and adapt their graphics, audio effects, and animations to fit the browser, screen size, and operating system. Talking of operating systems, this website will work well on Android, iOS, and Windows.
When it comes to the game portfolio on mobile, players will have slightly fewer titles to choose from, which is normal with many operators. However, the same categories will be available so variety will be in plenty while on the move.
Mandarin Palace Help & Support
This operator’s customer support department is just about perfect but falls short when it comes to offering DIY solutions in the form of a dedicated FAQ page. Having said that, players still have several other methods they can use to seek help should they need more information or help while on the platform.
There’s a live chat service available around the clock and we recommend using this option for urgent queries. The phone service is also suitable for urgent queries and the best part is the number offered is toll-free and available 24/7. Alternatively, you can opt to write to the team using the provided email address but expect responses to take up to 24 hours.
Payment Methods
“The realm of the dragon.” That’s what this operator calls its banking section in what seems to be a show of confidence in the security offered to players when performing transactions. Speaking of transactions, players have a rather limited selection of payment processors to choose from. To deposit funds, players can use Skrill, debit/credit cards from MasterCard as well as prepaid cards. What will get tech-savvy players excited is the inclusion of Bitcoin as a payment option. The minimum deposit amount is €10.
When it comes to withdrawals, players will have more or less the same deposit methods at hand. However, this will depend on your country of residence. Players from the USA will have the least number of options with credit cards and checks the only options. The minimum withdrawal amount stands at €100 which is too high for low budget players.
What’s more, players may incur a withdrawal fee of between €0 and €30 depending on the withdrawal method used. The maximum withdrawal amount will depend on your loyalty level with Platinum members able to withdraw €5,000 per week.
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Security
Licensing is a key aspect for any online operator in building credibility and legitimacy. With that in mind, this platform boasts a license from the Curacao Government and while this may not be the best regulator in the industry, players will be glad to have some level of protection. Also, currently, this is the only gambling authority supporting crypto payments, which makes it an ideal choice for a casino like Mandarin Palace.
When it comes to overall website security, this operator uses the latest SSL encryption technology. With this security protocol, players’ personal and financial information is masked during any transaction to eliminate chances of a hack.
As far as the fairness of the results goes, players shouldn’t worry, especially since the platform sources its titles from top software developers in the industry. The likes of Saucify and Betsoft boast several licenses and certifications from respected regulatory agencies and testing labs.
Conclusion
Mandarin Palace is largely an impressive online gambling platform. However, the limited number of software providers has proven to be a disadvantage since there are no live dealer games. On the other hand, there’s a different taste in the lobby, which is also a great aspect.
Plenty of bonuses and promotions ensure you have an easy time exploring the lobby. Fans of tournaments have several options to choose from with reasonable prizes in store. The titles, promotions, and customer support are available on your mobile device. However, a con that we found is the inclusion of a possible fee of up to €30 on withdrawals as well as the high minimum withdrawal amount set at €100. The absence of a dedicated FAQ page is another downside, especially for DIY punters.
