Disclosure: GoodLuckMate is reader-supported. We may earn a commission if you sign up to a casino via links on our site. Find out more.

Mandarin Palace

Mandarin Palace

8Our score

Great Welcome Offer

Not accepting players from: Virginia - United States

Try Other Trusted Online Casinos Available in VIRGINIA - UNITED STATES

Virginia - United States
Enjoy gambling in moderation – only play with money you can afford to lose
Winaday Casino Winaday Casino
8.8 / 10
(1 player review)

Mandarin Palace Details

Gambling License:
Game category:
Game Provider:
Payment methods:
Languages:
English, German, French, Italian
Restricted countries and regions
Available countries
Casino type:
iGaming Company:
Live chat:
Yes
Pros
  • Mobile-friendly website
  • Licensed by the Curacao Government
  • Plenty of ongoing promotions
  • Live chat available 24/7
  • Bitcoin accepted
Cons
  • High minimum withdrawal amount set at €100
  • No dedicated FAQ page
  • Live casino section unavailable

From the name, you would think this casino is aimed at attracting players from the Asian market. However, that is far from the truth. Owned and operated by Genesys Technology N.V., Mandarin Palace Casino has its eyes set on the US market. This may seem a bit surprising since the US restricts online casinos but as long as you gamble from a legal state, you will be just fine. To help you kickstart your adventure on this platform, there’s a €2,250 welcome offer spread over the first four deposits. As far as the game selection goes, players will be treated to a rather limited portfolio owing to the limited number of software providers. In this Mandarin Palace review, we take a look at what else this operator has to offer. From mobile gaming, customer support, and banking to regulations. Is this operator as royal as it claims to be?

Mandarin Palace review

What to expect at Mandarin Palace:
  • €2,250 welcome offer
  • Lobby powered by Rival, Saucify, and Betsoft
  • Over 500 titles available
  • Comprehensive VIP program
  • Decent customer support
Table of Contents

Game Selection

Once you load the website, you will spot the different game categories available such as poker, slots, table games, and other games. It’s clear from the onset that the platform doesn’t offer live dealer titles, which is disappointing for enthusiasts of this form of gambling. Furthermore, the lobby is powered by only three developers. This significantly shrinks the portfolio to just over 500 Mandarin Palace games. On the bright side, however, players will have a different taste with titles from these gaming studios.

Slots and table games

Of the over 500 titles available in the lobby, slots, as expected, take up the lion’s share. However, as you might have already noticed, the number of slots is quite low compared to other platforms stocking over 3,000 titles. The reason behind this is the operator’s decision to source titles from three software developers. These are Betsoft, Rival Gaming, and Saucify. While this may be a downside at face value, it’s an opportunity to spin away some exciting experiences. 

Having said that, there’s plenty of quality and variety available, starting with 3D titles bearing exciting and immersive graphics that infuse life into the respective themes. What you won’t find in abundance is three-reel classic slots, although the operator does well to include several minimal style titles such as Gems and Jewels that will take you back to the old-school days. 

Apart from the online slots options, punters have a chance to switch it up courtesy of the skill-based titles that include variations of popular games such as poker, blackjack, roulette, and baccarat. Video poker enthusiasts will find several variations such as Joker Poker, Aces & Faces, and Bonus Poker. Not the biggest selection you will come across but just enough to satisfy your craving. Finally, instant win titles are available in the likes of keno. 

Mandarin Palace

Not accepting players from: Virginia - United States

Jackpots at Mandarin Palace

To the players who love the adrenaline rush that comes with taking big risks and watching the reels spin as they await their return on investment, this operator has just the right dose for you. The jackpot section in the lobby comes with plenty of titles including some of the popular names in the industry.

However, you won’t come across the likes of Mega Moolah or Major Millions since the operator doesn’t source titles from other developers apart from Saucify, Rival Gaming, and Betsoft. Nevertheless, there are over 150 jackpot titles going by the filter and these include the likes of A Night in Paris, After Night Falls, Arabian Tales, and Gunslinger’s Gold just to mention a few. 

Live Casino games

This is where disappointment settles in this operator. Not that they have a limited selection of live dealer titles but because the lobby doesn’t have a single live dealer title. With that in mind, punters looking for the real Las Vegas feeling of gambling in a land-based casino will have to find alternatives.

Mandarin Palace Games

Mandarin Palace welcome offer

Your adventure in the lobby will get a much-needed boost, especially since you are a new player. This courtesy of the Mandarin Palace bonus that comes with a cash bonus of up to €2,250. As you might have guessed already, this amount will not be released as a lump sum. Instead, the operator has spread it over the first four deposits as follows. 

On your first deposit, you can claim a 100% bonus match capped at €500. That means you get the same amount you deposited as the bonus. For €100, you will get another €100. On the second deposit, you have a chance to claim the 75% bonus match up to €625. The third deposit comes with a 100% match up to €500 and finally, the fourth deposit features a 125% bonus match capped at €625. 

Keep in mind, there are no Mandarin Palace free spins to accompany either of the bonuses. While this may not be a bad thing, competitors taking the combination approach may edge them in the hunt for new customers. 

Mandarin Palace

Not accepting players from: Virginia - United States

Bonus terms and wagering requirement

To become eligible for the bonus, you must deposit at least €20 and that applies to each of the welcome offers. Furthermore, you need to enter a specific Mandarin Palace bonus code for each of the four bonus offers. REDLANTERN, CHINESECOIN, DANCINGDRAGON, and GOLDENCRANE are the codes you need to enter for the first, second, third, and fourth deposit bonuses respectively. 

After claiming any of the offers, you must meet the rollover requirements set at 60 times the bonus received. Now, this is quite high compared to other operators that offer between 35x and 40x. This means to withdraw, you must wager €100 (bonus amount) x 60 = €6,000. Note that each game category comes with different percentage contributions. Slots and Keno contribute 100%.

Virginia - United States Mandarin Palace bonuses

Enjoy gambling in moderation – only play with money you can afford to lose
Type
Amount
Wagering Requirement
Claim
Bonus Money
€2,250
60x
-
Type Bonus Money
Amount €2,250
Wagering Requirement 60x

Choose your bonus to read the full bonus T&Cs
18+ Play Responsibly



Promotions and bonuses

Existing players have a plethora of ongoing Mandarin Palace promotions bound to keep your bankroll in check. For starters, on Thursday you have a 108% bonus match capped at €500. Then you have Top Picks where the operator selects six top slots and offers free spins on these titles. Therefore, you want to stay alert for these picks every week.

On Thursdays, there’s a €10,000 Bonus Bonanza Drop. Every Thursday, the operator will conduct a draw, with players from the previous week. The winner from this draw will then receive €10,000 in their casino account. 

In addition to bonuses and promotions, players can participate in various tournaments that could see them land various prizes depending on the position on the leaderboard.

Mandarin Palace Bonus

Usability

Navigation and usability are key aspects when it comes to user experience. You can have a platform with the best online casino titles but a poor user interface will see players shy away from out of frustration. With Mandarin Palace, players will have an easy time navigating the website. 

Once you load the website, your eyes will land on a carousel banner displaying various bonuses. Just beneath it is the mini-menu that hosts the different game categories. To the far right of this menu is a search box that allows players to find titles by name. Still, on finding your favorite titles, the operator has an elaborate filter that allows players to group games using various criteria. 

For instance, you can use the general category, game features, and paylines to group games for efficient results. It’s not the best filter we’ve come across but definitely does a splendid job overall. The far-left hosts the main menu that includes key categories including the cashier, bonus codes, tournaments, etc. 

If you are looking for detailed information about the platform, scroll to the bottom of the homepage. You will find categories such as terms and conditions, news, privacy policy, and support just to mention a few. There’s a live chat icon to the bottom right of the screen. Clicking on it will open a new tab with a chatbox. 

Mandarin Palace

Not accepting players from: Virginia - United States

Mobile Casino

With increased mobile gaming breakthroughs, many punters are shifting to online mobile-compatible platforms. Thankfully, you can access your Mandarin Palace mobile casino titles on your smartphone or tablet. This is thanks to HTML5 technology implemented in the operator’s website that allows it to respond perfectly regardless of the screen size. 

There’s no native app but you don’t need one anyway since HTML5 allows players to enjoy web-based play. Before your mind races to questions about quality, this coding language ensures all titles adjust and adapt their graphics, audio effects, and animations to fit the browser, screen size, and operating system. Talking of operating systems, this website will work well on Android, iOS, and Windows. 

When it comes to the game portfolio on mobile, players will have slightly fewer titles to choose from, which is normal with many operators. However, the same categories will be available so variety will be in plenty while on the move.

Mandarin Palace Casino Mobile

Mandarin Palace Help and Support

This operator’s customer support department is just about perfect but falls short when it comes to offering DIY solutions in the form of a dedicated FAQ page. Having said that, players still have several other methods they can use to seek help should they need more information or help while on the platform.

There’s a live chat service available around the clock and we recommend using this option for urgent queries. The phone service is also suitable for urgent queries and the best part is the number offered is toll-free and available 24/7. Alternatively, you can opt to write to the team using the provided email address but expect responses to take up to 24 hours.

Deposits and Withdrawals

“The realm of the dragon.” That’s what this operator calls its banking section in what seems to be a show of confidence in the security offered to players when performing transactions. Speaking of transactions, players have a rather limited selection of payment processors to choose from. To deposit funds, players can use Skrill, debit/credit cards from MasterCard as well as prepaid cards. What will get tech-savvy players excited is the inclusion of Bitcoin as a payment option. The minimum deposit amount is €10.

When it comes to withdrawals, players will have more or less the same deposit methods at hand. However, this will depend on your country of residence. Players from the USA will have the least number of options with credit cards and checks the only options. The minimum withdrawal amount stands at €100 which is too high for low budget players. 

What’s more, players may incur a withdrawal fee of between €0 and €30 depending on the withdrawal method used. The maximum withdrawal amount will depend on your loyalty level with Platinum members able to withdraw €5,000 per week.

Mandarin Palace Casino Deposit

Security and Licensing

Licensing is a key aspect for any online operator in building credibility and legitimacy. With that in mind, this platform boasts a license from the Curacao Government and while this may not be the best regulator in the industry, players will be glad to have some level of protection. Also, currently, this is the only gambling authority supporting crypto payments, which makes it an ideal choice for a casino like Mandarin Palace.

Mandarin Palace

Not accepting players from: Virginia - United States

When it comes to overall website security, this operator uses the latest SSL encryption technology. With this security protocol, players’ personal and financial information is masked during any transaction to eliminate chances of a hack. 

As far as the fairness of the results goes, players shouldn’t worry, especially since the platform sources its titles from top software developers in the industry. The likes of Saucify and Betsoft boast several licenses and certifications from respected regulatory agencies and testing labs.

Conclusion of Mandarin Palace review

Mandarin Palace is largely an impressive online gambling platform. However, the limited number of software providers has proven to be a disadvantage since there are no live dealer games. On the other hand, there’s a different taste in the lobby, which is also a great aspect. 

Plenty of bonuses and promotions ensure you have an easy time exploring the lobby. Fans of tournaments have several options to choose from with reasonable prizes in store. The titles, promotions, and customer support are available on your mobile device. However, a con that we found is the inclusion of a possible fee of up to €30 on withdrawals as well as the high minimum withdrawal amount set at €100. The absence of a dedicated FAQ page is another downside, especially for DIY punters.

Mandarin Palace Casino

Pros
  • Mobile-friendly website
  • Licensed by the Curacao Government
  • Plenty of ongoing promotions
  • Live chat available 24/7
  • Bitcoin accepted
Cons
  • High minimum withdrawal amount set at €100
  • No dedicated FAQ page
  • Live casino section unavailable
Screenshots

Casino - FAQs

  • Yes, some bonuses offered at Mandarin Palace might require you to use a bonus code in order to claim it, but not all. So always check the bonus terms before you make your deposit so you can be sure you’re not missing out on the offer.

  • Yes, you can play at Mandarin Palace from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.

  • Yes, you’ll be able to reach the support department at Mandarin Palace around the clock. There might not be a multilingual staff available at all hours, but you’ll always be able to get help in English.

  • Yes, you might have to pay a fee when withdrawing. How much this fee is depends on the amount you withdraw. You’ll be able to see the exact fees for a withdrawal on the cashier’s page.

jenny85 From
Reviewed on July 15, 2021
There are more than enough unique games at the casino to please most gamblers of which I’m part (fortunately, my tastes aren’t that strict). Also, they keep adding new software so I’m excited about the result. The security standards are pretty high at the site and since I’ve submitted some information already, the feature is much appreciated. The promotions are well-planned out and I wish more casinos would emulate this creativity since it’s a new type of high. Part of the reason for my intense like for the promos is because the wagering conditions are fair enough though I did have to dig through their list a bit to pull that off.
They don’t even have enough video slots to make the experience worthwhile but maybe they’ll start adding more titles soon. The casino kept on pending my withdrawal till I waited for almost two weeks which just sounds incredulous but is true. Just be careful is what I’m trying to say since all isn’t what it seems to be at this place. They don’t have any proof as far as RTP’s go and I do wish they would do something about this soon.

Rate and Review the Casino
More Trusted Online Casino Reviews

Get the best experience at the best casinos

Enjoy gambling in moderation – only play with money you can afford to lose
Winaday Casino Winaday Casino
8.8 / 10
(1 player review)
Find out more
7Signs
7Signs

Are you looking for a sign to start playing at a new casino? Look no further as we bring you not one...

AmunRa
AmunRa

Are you brave enough to visit the Valley of the Kings, and meet ancient gods and pharaohs? Ok, we ma...

Samosa
Samosa

If you are looking for a great casino with an insane amount of slots and live dealer games, then Sam...

Turbonino
Turbonino

Turbonino Casino is a joy for slots and live casino enthusiasts as the platform features one of the...

Pokie Place
Pokie Place

Pokie Place Casino is an homage to the Australian “Pokie” machines and specifically caters to player...

Lucky Creek
Lucky Creek

Taking inspiration from the Wild West and the gold rushes of the time, Lucky Creek casino first open...

Grand Eagle
Grand Eagle

Grand Eagle Casino is a bold gaming site that promises a lot, but does it live up to all our expecta...

Casino Universe
Casino Universe

Casino Universe is an innovative and interesting operator that looks as if it has an entire galaxy o...

Oppa888
Oppa888

Oppa888 is an online casino that is owned and operated by Asia Oppa Co that was first launched in 20...

Winzinator
Winzinator

Winzinator is an online casino that was initially launched in 2020 by owners and operators HighWeb V...

YoniBet
YoniBet

YoniBet is a popular sportsbook site that offers more than just betting on popular sports like baske...

Casino4u
Casino4u

Casino4u is an online casino that is owned and operated by Dama N.V. and was launched in 2020. This...