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Pinnacle

Pinnacle

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Overview

Our rating
Game selection
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Bonuses
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Usability
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Help & Support
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Payment Methods
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Security & Licensing
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Pinnacle is a game operator that offers both betting and casino games. Even though their slots and table games number more than 1,300, it’s actually sports betting they’ve chosen to focus on the most. One thing they haven’t chosen to focus on at all, however, is bonuses. Pinnacle Casino doesn’t offer any welcome bonuses for new players, so this is an online casino where you get to play with what you deposit yourself – which is fair enough.

Pros & Cons
Available on desktop & mobile
Easy to use interface
Great selection of games
Both Live Casino & Sportsbook
Incredible sportsbook
Phone support not available
No welcome bonus

Bonuses

There are many Pinnacle bonuses, free spins, and other promotions available based on players' country of residence. New players at Pinnacle casino will be able to partake in a welcome bonus, and the offer available for players in your country is listed below.

Game selection

Casino, Live Casino & Sportsbook 

The game selection at Pinnacle is quite good in all categories. They’ve included several of the most popular game providers in their casino, and this means you’ll get to try many of the best online slots. In addition, table games are also plentiful, both in terms of automated and live games. In the Pinnacle sportsbook, you get to bet on all major sports, as well as some lesser-known ones. Their primary focus is esports and virtual sports, and both of these categories have their own tabs in the main game menu. 

Slots and Table Games

A selection that consists of 1300 slots and automated games is above average for an online casino, so this has to be considered a good thing. In the Pinnacle Casino, there are no filters to allow you to sort games by type, except for Slots and Table Games. This means video slots and classic slots are all found in the main Slots category, while both “normal” table games and video poker games are all found in the Table Games category. However, there are some subcategories within these main categories, such as Themed and New, but none that allow you to filter by game features. If you know which game you want to try, you can search for it in the search box. Unfortunately, searching by game provider is not an option since only the game titles are searchable. 

Pinnacle’s game selection is drawn from a wide range of game developers, but there are also quite a few good ones that they missed. For instance, we didn’t find any games or slots from Quickspin or Thunderkick, which is disappointing. However, NetEnt, Pragmatic Play and Play’n GO are some of the developers we did find, so we’re still quite happy with the variety of games.

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Pinnacle
Pinnacle
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Jackpots at Pinnacle

You’ll find all of the available jackpot games in the Slots category. Unfortunately, the complete tally of available slots with a progressive jackpot at Pinnacle Casino amounts to only 10. This is quite a bit below average for a casino, and it’s extra disappointing that none of the big global jackpots are included in the selection they do have. Dr Fortuno, Holmes and the Stolen Stones and Ozwin’s Jackpot are perhaps the most well-known of the jackpot slots, and these all offer local jackpots. That means the big prize pool never reaches the size of Mega Moolah or Hall of Gods, which are games you unfortunately won’t find at this casino. However, you might be lucky and win tens of thousands of euros on the jackpot slots they do offer, and that’s a prize most of us would still be more than happy to get. 

Live Casino Games

In the Pinnacle Live Casino, the different tables are divided into subcategories. Baccarat, Roulette, Blackjack and Others are the different groupings, so finding the game you want to try should be easy. In the Others category, you’ll find both modern game show games and a selection of casino poker games. Three Card Poker, Casino Hold’em, Ultimate Texas Hold’em and Caribbean Stud Poker are the poker games on offer, and these are all poker games that are banked by the house, meaning you play against the dealer and not against other players. 

Since both NetEnt, Ezugi and Evolution Gaming all have live table games on offer at Pinnacle, you’re sure to find a good selection of all types of games. This means there will almost always be a table with a free seat for you. Just make sure you choose a table with bet limits that suit your strategy and bankroll. 

If you want a real casino experience, we recommend you try a table with live roulette streamed from the Portomaso Casino in Malta. That way, you’ll get to play at a real land-based casino – online. 

Sportsbook and Betting

The top sports in the Pinnacle sportsbook are Soccer, Tennis, Esports, Baseball, Basketball, Football and Hockey. These are the sports you’ll see listed at the top of the sports menu, but if you scroll further down, you’ll also be able to find betting options for other sports and events. There are odds on everything from Volleyball and Golf to Cross Country Skiing and Rugby, so chances are you’ll be able to bet on the sport you’re interested in. Other than sports, you can also find odds on politics, and for the most part, this will be odds on elections in the US and the UK. 

Once you’ve chosen a sports category, you’ll see a long list of matches and odds, and the format of the odds is set to decimal odds as a default. If you’d rather see them as American odds, you can change this setting in the main menu.

Your bet slip is located to the right of the screen, and as you choose the odds you want to bet on, they’re automatically added here. On the bet slip itself, you can swap between singles and multiples, which lets you easily and quickly place the type of bet you want. The ease-of-use of this feature is especially appreciated when you bet live. Another thing you’ll find when placing your bets is that the wager limits are quite high, and more often than not, you can place bigger bets at Pinnacle than at most other betting operators online. 

Live Odds

You can access the live odds either by just choosing the Pinnacle Sports Betting category or by going directly to the Live In-Play tab. The live odds are actually the first thing you’ll see on the main betting page before you pick a sport. You’ll be able to see which sports have ongoing matches with live odds available in real-time. There’s a list with all of the live games for each sport, as well as a shorter list with just the most popular matches to bet on. This list is called Highlights, and included in this list there will, of course, be odds for all of the major leagues, such as NHL, NBA and the English Premier League, just to mention a few.

The site speed is important when you bet live, since being able to get your bet slip in quickly can sometimes mean the difference between a big win and a smaller win because the odds are constantly changing. Luckily, the Pinnacle Sports page loads quickly on both desktop and mobile. Because it only takes a few clicks to go from choosing a sport to placing a bet, you can get your bet placed in a matter of seconds.

Pinnacle Casino Game Selection

Game selection at Pinnacle

Usability

The entire pinnacle.com website is easy to use. With just one click, you can get from one category of games to another, and all of the main categories are shown in the menu at the very top of the page. No matter what subcategory you choose from there, you can always switch games or categories without having to navigate back to the main page of the category you’re in. This makes it easy, even if you’re a new player, to find your way to the game categories on the casino website.

In terms of usability, they’ve made the sportsbook very easy to use for betting, and some things we really like on this site are the quick access to the bet slip and the fact that it’s easy to find the different sports and events they offer odds for. This might be the place we most notice that Pinnacle has chosen to focus more on betting than on slots and casino games. 

Finding the slots and table games is not a problem, but once you’re in one of the main categories, finding just the game you’re looking for is not as easy. In order to give Pinnacle top marks for usability, we would have liked to have seen some more subcategories for games and a few filtering options to narrow down the game selection so you’re only looking at games you might be interested in. As it is now, you should be prepared to do a lot of scrolling and load more games before you find the game you want to try. 

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Pinnacle
Pinnacle
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Mobile Casino

Whether you want to play from your mobile or your tablet, you won’t need to download a Pinnacle app or any other software since the normal website works equally well on all devices. This means you’ll be playing directly from your web browser, and which browser you prefer won’t impact the game selection or any other features at Pinnacle. In the same way, it doesn’t matter what screen size you have either because the website automatically adjusts to fit your screen. 

Even though the browser you choose won’t impact the game selection, the type of device you have might. Some of the older games, for the most part slots, may not be available for all operating systems. If you have an older version of iOS, Android or any other system, some games may be unavailable. This is, however, only applicable to some of the older games that aren’t very popular. The popular older games have all been upgraded to work on all operating systems, and all new games will, of course, work well on any device you choose to use. Any differences in the game selection based on the device you’re using will only be seen in the Pinnacle Casino. If you’re playing in the Live Casino or in the Sportsbook, you’ll have access to the same selection from smartphones and tablets as you do from a desktop computer.

Pinnacle Casino Mobile Usability

Screenshots

Pinnacle Help & Support

If you’re in need of assistance you’ll find the help section in the top right corner of any page, right under your account information and cash balance. You can also find the help page by scrolling all the way down to the footer, which also contains a lot of other information. Some of the best and most useful information in the footer might be the betting tips, which are sorted according to the main sports. If you’re new to betting online, these pages can be a good resource for you to get started. In addition, there’s a tab for betting resources in the main menu on the top of the page. 

When you enter the help page, you’ll find a contact form you can use to send an email to the support department. On the right side of this pop-up, you’ll also be able to search or browse the FAQ. 

These are some of the main categories in the Pinnacle FAQ:

  • Sports
  • Verification
  • My Account
  • Payment
  • Betting 
  • Bonuses
  • Casino
  • Social Media
  • Licenses
  • Affiliates
  • Mobile
  • Live Betting
  • Tech

In addition to these main categories in the FAQ, there are also almost thirty other topics. For the most part, these describe the different sports Pinnacle offers odds on, so you can learn more about betting on a specific sport. 

As mentioned, clicking Help will take you to a contact form, but there’s also a live chat you can use, and this is usually the fastest and best option for getting help. Not only will the chat always be available in the bottom right corner of any page on the Pinnacle site, but it will also automatically pop up once you enter the FAQ or help page.

Payment Methods

The country you live in will determine which payment options are available to you at Pinnacle. Most players will be able to use a debit or credit card, some e-wallets and prepaid options, such as the PaysafeCard, when they make their deposits. There are 19 different currencies available, and you choose this when you sign up. 

Your options for withdrawals depend on both the country you register your account from and the deposit method you choose. For instance, if you make a deposit using a Visa card, you’ll have to withdraw your winnings to this card. It may be that some of the payment methods you can use for making deposits don’t accept incoming payments, and if that’s the case, you’ll be able to withdraw using an alternative method, usually a bank transfer. 

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Pinnacle
Pinnacle
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Verifying Your Pinnacle Account

Players in some countries may have to verify their accounts almost as soon as they sign up, but for most players, a KYC (Know Your Customer) verification isn’t necessary before you make a withdrawal. This all depends on where you live and which payment methods you’ve chosen. At the latest, players will be asked to verify and submit documents proving who they are and where they live when the accumulated withdrawals they’ve made within the last six months total €2300 or more. However, Pinnacle can ask for verification of any player account whenever they want.

The purpose of a KYC verification is to confirm that you are who you claimed to be when the account was created and that you are old enough to gamble. To prove this, you’ll need to submit a copy or a photo of a valid ID. Pinnacle also has to confirm that you live in a country where gambling is legal. In addition, you’ll need to verify your address by submitting a proof of address. A copy of your ID and a proof of address are the two documents that are always required at Pinnacle for a KYC verification, but you might also have to prove that the payment methods that have been used on your account are yours. 

Another verification that might be necessary if you’ve deposited a lot of money is a SoF (Source of Funds) verification. A payslip or a similar document that shows that the money you’ve deposited was legally obtained is what you’ll need to submit for this second verification.

Pinnacle Casino Payment Withdrawal Deposit

Security

Pinnacle uses two different gambling licenses. The best license they have is from the Swedish Gambling Authority, and the other license, which is not quite as good, is from Antillephone N.V. (Curacao). Which license you’ll be playing under depends on where you live. In general, the Curacao license is used for regulated markets in which Pinnacle is not locally licensed to offer gaming. By itself, it doesn't mean a lot. In combination with the Swedish licenses, however, it tells volumes about the security of this gambling site. The website also uses latest SSL encryption under a certificate issued by Cloudflare to ensure utmost protection of user data.

Conclusion

Pinnacle excels in sports betting, even though their casino is also worth trying out. Pinnacle is missing some of the more popular game providers and jackpot games that would make them a really great online casino, but even so, they’re still good enough. The thing with this casino that will disappoint a lot of players is that they don’t offer any welcome bonuses, or any bonuses for sports betting. So if bonuses are what you’re after, Pinnacle is not the game operator for you. 

Everything else, such as customer support, payment options and the opportunity to bet from mobile, is great. So, the only question is whether or not you can live without bonuses. If you can, you can expect better odds than at most other bookmakers online, and in our opinion, that might be something that’s worth giving up bonuses for. 

Pinnacle Casino Online Review

What to expect
Sportsbook including live in-play betting
1300+ slots and table games
Betting resources and guides for new players
Local currencies and plenty of payment options
Licensed in Curacao and Sweden
Eve Luneborg
Eve LuneborgUpdated: 17 Jan 2022
Eve started working at an online casino back in 2014, and she's been involved in the iGaming industry ever since. Starting off as a support agent at LeoVegas Casino, she later took...
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Table Games
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Virtual Sports
Esports
Live Betting
Jackpots
Slots
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Casino - FAQs

Q: 

Can I play live casino games at Pinnacle?

A: Yes, there is a live casino at Pinnacle. You’ll be able to play all the popular table games, such as blackjack and roulette, with a live dealer. Go to the casino lobby to see all the available tables. The game providers you’ll find live table games from at Pinnacle include the likes of NetEnt, Evolution, and Ezugi.
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Is Pinnacle a scam?

A: As far as we’ve been able to uncover, Pinnacle is not a scam. They have a license to operate a casino, and they comply with the rules set by the gambling authority. Also, make sure to read our player reviews to see what others that play here have said about their experiences.
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How can I claim a Pinnacle bonus?

A: Claiming a bonus at Pinnacle is easy. A Pinnacle bonus code might be required to claim some of them, while others will be added to your account automatically. You’ll get a full explanation of all the steps you need to take in each and every bonus offer you receive.
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Does Pinnacle have a mobile casino?

A: Yes, you can play at Pinnacle from any device. You can play directly from your browser, and the site will adjust to fit your device and your screen size.
Q: 

How many games does Pinnacle have?

A: The number of games available at Pinnacle is increasing all the time, but at the time of writing this Pinnacle review, we counted more than 1,300 games. The game category you’ll find the largest selection of games in is the Slots category.
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